Olorunfunmi I.
Agege, Nigeria
D365 CRM Functional Consultant | Technical Support | Customer Support
$15.00/hr
I'm an experienced 🌟Microsoft D365 CRM Functional Consultant🌟 and a Technical Support Expert with over 7 years of experience in providing comprehensive customer/technical support to end-users and delivering 🌟EXCELLENT🌟 customer service experience to all clients. Expertise in configuring, deploying and advanced customization of Microsoft Dynamics 365 CRM modules (Sales Hub, Customer Service Hub and Marketing App). Also involved in Dynamics 365 CRM seamless integration with Customer Voice, Virtual Agent, Microsoft Outlook, LinkedIn Sales Navigator, Microsoft Teams, Sharepoint, Azure Active Directory and other IoT integrations.
I collaborate regularly with Subject Matter Experts (SMEs), Technical Managers, as well as internal teams to research and troubleshoot issues together in other to complete projects/tasks and resolve cases with required mitigation, to ensure client expectations are met with top-notch professional support provided. I graduated from well-reputed varsities, with a Master's Degree in Information Technology (DISTINCTION). I provide outstanding D365 CRM Consultation, Technical Support, Helpdesk Support, Customer Service, Virtual Assistance, and other Research/Troubleshooting services.
My varying skills and qualities are as seen below:
✅Involved in major Business Requirement Gathering process by understanding what the client's business architecture is, what they hope to gain from the CRM system, users and roles that should be assigned in CRM, and which units/departments will use it.
✅Design functional requirements document, review and analyze functional document with the client for D365 CRM customizations, design, and implementation.
✅Conduct business process analysis and Fit/Gap report.
✅Creates estimates/budgets for implementation tasks and user licenses.
✅Creates implementation plan for data migration process, integration plans, testing techniques, as well as training and support plans.
✅Initiate/create Solution design, configuration, and customizations of D365 CRM modules to address client business processes, interface, and performance requirements.
✅Execute data migration from external systems into MS Microsoft Dynamics Sales, Marketing and Customer Service.
✅Conduct user and administrator training, conduct solution testing and assist with user acceptance testing.
✅Demonstrate Microsoft Dynamics Sales/Marketing/Customer Service solution capabilities to the client.
✅Provide professional/technical advice and support on complex Microsoft Dynamics Sales/Marketing/Customer Service business cases and propose comprehensive solutions.
✅Completes projects and implementation tasks under the agreed timeline in the implementation plan.
✅Build expertise in Industry areas of focus, contributes to the development of Industry solutions.
✅Assist sales and presales teams to prepare proposals, participate in client presentations, and support business development and the sale of professional services when necessary.
Generic Traits and Competencies:
✔I am a 🌟Native English🌟 speaker and an excellent communicator.
✔I guarantee that all projects awarded to me are treated with exceptional care and full attention to detail.
✔I work with a fast, stable, and reliable 4G network, at least 30mbps guaranteed.
✔I am a strong team player, personable, dependable, and flexible.
Please feel free to contact me and let me know your job requirements!
THANKS!!!
Work History
Customer Service & Technical Support
3.30
Apr 5, 2021
-
Apr 13, 2021
Private earnings
Olorunfunmi I. has more jobs. Create an account to review them
Portfolio
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Skills
- Microsoft Dynamics CRM
- Technical Support
- Microsoft Power Automate
- Customer Support Plugin
- Troubleshooting
- Email Handling
- Zendesk
- Customer Service
- Freshdesk
- Microsoft PowerApps
- Active Directory
- Microsoft Dynamics 365
- Data Entry
- Product Knowledge
Olorunfunmi I.
Agege, Nigeria
1
Total Jobs
47
Total Hours
View profile
All work
D365 CRM Functional Consultant | Technical Support | Customer Support
Specializes in$15.00/hr
I'm an experienced 🌟Microsoft D365 CRM Functional Consultant🌟 and a Technical Support Expert with over 7 years of experience in providing comprehensive customer/technical support to end-users and delivering 🌟EXCELLENT🌟 customer service experience to all clients. Expertise in configuring, deploying and advanced customization of Microsoft Dynamics 365 CRM modules (Sales Hub, Customer Service Hub and Marketing App). Also involved in Dynamics 365 CRM seamless integration with Customer Voice, Virtual Agent, Microsoft Outlook, LinkedIn Sales Navigator, Microsoft Teams, Sharepoint, Azure Active Directory and other IoT integrations.
I collaborate regularly with Subject Matter Experts (SMEs), Technical Managers, as well as internal teams to research and troubleshoot issues together in other to complete projects/tasks and resolve cases with required mitigation, to ensure client expectations are met with top-notch professional support provided. I graduated from well-reputed varsities, with a Master's Degree in Information Technology (DISTINCTION). I provide outstanding D365 CRM Consultation, Technical Support, Helpdesk Support, Customer Service, Virtual Assistance, and other Research/Troubleshooting services.
My varying skills and qualities are as seen below:
✅Involved in major Business Requirement Gathering process by understanding what the client's business architecture is, what they hope to gain from the CRM system, users and roles that should be assigned in CRM, and which units/departments will use it.
✅Design functional requirements document, review and analyze functional document with the client for D365 CRM customizations, design, and implementation.
✅Conduct business process analysis and Fit/Gap report.
✅Creates estimates/budgets for implementation tasks and user licenses.
✅Creates implementation plan for data migration process, integration plans, testing techniques, as well as training and support plans.
✅Initiate/create Solution design, configuration, and customizations of D365 CRM modules to address client business processes, interface, and performance requirements.
✅Execute data migration from external systems into MS Microsoft Dynamics Sales, Marketing and Customer Service.
✅Conduct user and administrator training, conduct solution testing and assist with user acceptance testing.
✅Demonstrate Microsoft Dynamics Sales/Marketing/Customer Service solution capabilities to the client.
✅Provide professional/technical advice and support on complex Microsoft Dynamics Sales/Marketing/Customer Service business cases and propose comprehensive solutions.
✅Completes projects and implementation tasks under the agreed timeline in the implementation plan.
✅Build expertise in Industry areas of focus, contributes to the development of Industry solutions.
✅Assist sales and presales teams to prepare proposals, participate in client presentations, and support business development and the sale of professional services when necessary.
Generic Traits and Competencies:
✔I am a 🌟Native English🌟 speaker and an excellent communicator.
✔I guarantee that all projects awarded to me are treated with exceptional care and full attention to detail.
✔I work with a fast, stable, and reliable 4G network, at least 30mbps guaranteed.
✔I am a strong team player, personable, dependable, and flexible.
Please feel free to contact me and let me know your job requirements!
THANKS!!!
Work History
Customer Service & Technical Support
3.30
Apr 5, 2021
-
Apr 13, 2021
Private earnings
Olorunfunmi I. has more jobs. Create an account to review them
Portfolio
Want to see more? Create Account
Skills
- Microsoft Dynamics CRM
- Technical Support
- Microsoft Power Automate
- Customer Support Plugin
- Troubleshooting
- Email Handling
- Zendesk
- Customer Service
- Freshdesk
- Microsoft PowerApps
- Active Directory
- Microsoft Dynamics 365
- Data Entry
- Product Knowledge
Hours per week
More than 30 hrs/week