Nelson Irvin R.

Nelson Irvin R.

DasmarinasPhilippines

IT & Networking

To render exemplary service in a reputable institution where I can fully utilize my education, acquired technical skills, and various training and certifications. • Maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions • Knowledge of all Microsoft office applications and operating systems • Installation and updating of software, as well as the setup and troubleshooting of equipment. • Thorough understanding of computer and basic networking concepts • Excellent telephone manner and customer level skills • Having the ability to listen to, understand and defuse difficult situations • Good Communication Skills • Operating Systems: Windows XP, Vista, 7, 8, and 10, Apple MAC OS X • Operating Systems: Proficiency in Windows XP, Vista, 7, 8, 10 and 11, Apple MAC OS X • Networking: Basic Windows Server 2013 configuration and installation, Internet troubleshooting (TCP/IP Reset, DNS Coding, Executing Netsh Commands, Ping, Traceroute), Ad Hoc, Setting up different networking hardware devices (Modem, Router, Hub, Switch), Responsible for Alarm Monitoring of managed devices thru monitoring tool (PRTG) to ensure service availability. • Active Directory: Profile creation, editing, deletion, unlocking of accounts and resetting password. • PC Hardware/Software Servicing: PC Troubleshooting, Assembling and disassembling of hardware peripherals • UCaaS Services: Assist clients with provisioning of phone features, product, and services (e.g., Voicemail and Extension, Password Reset, provisioning of extensions, and setting up clients call feature for call forwarding, auto attendants, and hunt groups). Troubleshoots voice-related issues and provides support for call recording issues using Orecx. • Ticket Management: Manages ticket creation via JIRA/Remedy ticketing system and responsible for providing regular and timely updates to Customers thru Email. Bachelor of Science in Information Technology
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Nelson Irvin R.

Nelson Irvin R.

DasmarinasPhilippines
1
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IT & Networking

Specializes in
To render exemplary service in a reputable institution where I can fully utilize my education, acquired technical skills, and various training and certifications. • Maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions • Knowledge of all Microsoft office applications and operating systems • Installation and updating of software, as well as the setup and troubleshooting of equipment. • Thorough understanding of computer and basic networking concepts • Excellent telephone manner and customer level skills • Having the ability to listen to, understand and defuse difficult situations • Good Communication Skills • Operating Systems: Windows XP, Vista, 7, 8, and 10, Apple MAC OS X • Operating Systems: Proficiency in Windows XP, Vista, 7, 8, 10 and 11, Apple MAC OS X • Networking: Basic Windows Server 2013 configuration and installation, Internet troubleshooting (TCP/IP Reset, DNS Coding, Executing Netsh Commands, Ping, Traceroute), Ad Hoc, Setting up different networking hardware devices (Modem, Router, Hub, Switch), Responsible for Alarm Monitoring of managed devices thru monitoring tool (PRTG) to ensure service availability. • Active Directory: Profile creation, editing, deletion, unlocking of accounts and resetting password. • PC Hardware/Software Servicing: PC Troubleshooting, Assembling and disassembling of hardware peripherals • UCaaS Services: Assist clients with provisioning of phone features, product, and services (e.g., Voicemail and Extension, Password Reset, provisioning of extensions, and setting up clients call feature for call forwarding, auto attendants, and hunt groups). Troubleshoots voice-related issues and provides support for call recording issues using Orecx. • Ticket Management: Manages ticket creation via JIRA/Remedy ticketing system and responsible for providing regular and timely updates to Customers thru Email. Bachelor of Science in Information Technology
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More than 30 hrs/week