Glen T.
San PedroPhilippines

Customer Service & Tech. Support since 2017 | Virtual Assistant

✅Proficient in the English language ✅Good communication skills ✅C1 Advanced and C2 Proficient in EF Standard English Test ☎️Customer Support and Technical Support 📞Inbound/outbound call 📩Email/chat support 🗣️Complaint and Escalations 👨‍💻Experience in admin support (short contract) 💻Virtual Assistant 📅Account Coordinator ✅Zendesk ✅Asana ✅CRM (company personalized) ✅Five9 ✅VOIP ✅Zoiper ✅Microsoft Office ✅Canva ✅Pandadocs ✅SmallPDF ✅Figma (for quotation and service agreement creation) ✅PowerDirector (minor video editing, captioning) ✅Product inquiries, order fulfillment, order tracking, replacement, refund ✅Staff scheduling, and payment processing ✅Blind troubleshooting for technical concerns ✅Calendar management ✅Email Management ✅Quotation and Service Agreement
Work history

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Skills

Skills

  • Email Support
  • Online Research
  • Communication Skills
  • CRM Software
  • Outbound Call