Peterson M.
BaybayPhilippines

Customer/Technical Service Representative/Sales Agent

Hi there! Are you looking for your next Customer Service or Technical Support Expert? Look no more! I am a professional, reliable and trustworthy person with 10 years of experience providing excellent customer service to most of the High-Profile BPO companies here in the Philippines and worldwide. I have handled billing, sales, telco and technical accounts. I have the most experience in processing claims, troubleshooting (internet, phone and cable), renewal/re-contracting of telco plans, with a FCR/VOC/NPS-centric environment. I maybe just starting with my career as a Freelancer (Customer Service or Technical Support Expert) but I've been working with different types for people with different working styles as I've been a Customer Service Representative/Technical Support Representative for big companies such as BestBuy, Google, Comcast and Verizon (Business Clients). I am familiar with the different types of CRMs given my work experience but I am also very interested in learning any new tools needed to get the job done. With my experience and expertise, I would love to help you get your workloads be done efficiently, timely, and effectively. Given my experience as a Customer Service Representative/Technical Support Representative I am confident that I will be very effective on the tasks that's gonna be given to me. Inbox me and lets talk! : )

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Skills

  • Technical Support
  • Travel & Hospitality
  • Phone Communication
  • Computer
  • Customer Satisfaction
  • Hospitality & Tourism