Kenneth H.

Kenneth H.

General SantosPhilippines
Job Success

Customer Service Rep - Virtual Assistant and Data Entry

To impart my knowledge and experience as a customer service representative which can help companies with outbound and inbound calls or chat to address concern from company subscribers. Customer Service Representative 2008 to 2014 - I have work as a customer service representative for a Top BPO Company in the Philippines handling Sales, Billing and Technical Support through chat, Email and Phone. I have been also part of the pioneering Escalation Team which handles tier 2 concerns for all line of business. Virtual Reservation Agent 2014 to 2016 - Worked as a Virtual Reservation Agent for a Short Term Vacation Rental Company based in LA handling bookings, billing concerns through Email and Phone. I was also made as a Listing and Rates Manager with 6 people under my umbrella we manage Listing and rate management on various sites such as booking.com, expedia, airbnb etc. With my experienced I am introduce to Microsoft Excel, Microsoft word, Powerpoint, Real-Estate. I have also been trained to provide great customer satisfaction. I am eager to learn new things with a positive work ethics. I can work individually and love to work with a fun team.
Rating is 3.7 out of 5.
3.70 Aug 7, 2019 - Oct 24, 2019

"For this role, I wanted someone that would respond quickly through our communication platform, slack. It would be days until he responded. It wouldn't be a problem if it was a project, but this was an ongoing role that I needed communication."

Private earnings

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Portfolio

Short Term Reservation Support
Short Term Reservation Support
My client wanted to take all reservation inquiry and process bookings from various sites such as booking.com, expedia, airbnb, Homeaway tripadvisor, direct reservation from its own site. all communication from the guest goes through email or by phone. Listing and rates Manager handles listing properties and Manage rates on all listing sites our 80 properties are listed.
Reservation Agent and Listing Manager
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Kenneth H.

Kenneth H.

General SantosPhilippines
Job Success
6
Total Jobs
4,747
Total Hours

Customer Service Rep - Virtual Assistant and Data Entry

Specializes in
To impart my knowledge and experience as a customer service representative which can help companies with outbound and inbound calls or chat to address concern from company subscribers. Customer Service Representative 2008 to 2014 - I have work as a customer service representative for a Top BPO Company in the Philippines handling Sales, Billing and Technical Support through chat, Email and Phone. I have been also part of the pioneering Escalation Team which handles tier 2 concerns for all line of business. Virtual Reservation Agent 2014 to 2016 - Worked as a Virtual Reservation Agent for a Short Term Vacation Rental Company based in LA handling bookings, billing concerns through Email and Phone. I was also made as a Listing and Rates Manager with 6 people under my umbrella we manage Listing and rate management on various sites such as booking.com, expedia, airbnb etc. With my experienced I am introduce to Microsoft Excel, Microsoft word, Powerpoint, Real-Estate. I have also been trained to provide great customer satisfaction. I am eager to learn new things with a positive work ethics. I can work individually and love to work with a fun team.
Rating is 3.7 out of 5.
3.70 Aug 7, 2019 - Oct 24, 2019

"For this role, I wanted someone that would respond quickly through our communication platform, slack. It would be days until he responded. It wouldn't be a problem if it was a project, but this was an ongoing role that I needed communication."

Private earnings

Kenneth H. has more jobs. Create an account to review them

Portfolio

Short Term Reservation Support
Short Term Reservation Support
My client wanted to take all reservation inquiry and process bookings from various sites such as booking.com, expedia, airbnb, Homeaway tripadvisor, direct reservation from its own site. all communication from the guest goes through email or by phone. Listing and rates Manager handles listing properties and Manage rates on all listing sites our 80 properties are listed.
Reservation Agent and Listing Manager
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More than 30 hrs/week