Karen B.
RizalPhilippines

E-commerce VA (Amazon and Shopify)/ Account Manager / Graphic Designer

I am a skilled and experienced account manager for an Amazon store with 3 years of professional experience in the field. I specialize in managing Amazon Seller accounts and Shopify accounts, providing top-notch support for various tasks. I have good level of interpersonal and communication skills and good standard of written and spoken English. My expertise includes: -Account management for Amazon Seller Accounts and Shopify Accounts -Updating product knowledge and offering process improvement suggestions -Finding solutions to work-related problems -Providing Photoshop services for Amazon listings, EBC, and Storefront -Handling refunds, replacements, and email/chat support -Responding to negative reviews -Performing Seller Central tasks -Providing social media management -Training and evaluating team members -Offering training materials and email templates for customer support. -Efficiently managing and organizing emails -Scheduling appointments and managing calendars -Accurately performing data entry and managing databases -Managing travel and expenses with ease -Providing exceptional customer service and support -Conducting thorough internet research and gathering relevant data -Efficiently managing social media accounts -Creating and editing high-quality content -Planning and coordinating events with precision -Providing administrative support and handling general office tasks -Creating professional presentations and spreadsheets -Generating leads and supporting sales efforts -Keeping accurate financial records and managing bookkeeping tasks -Efficiently managing and coordinating projects I have experience with the following software tools: - Amazon - Adobe Creative Cloud (Photoshop, Illustrator, InDesign, etc.) - Canva - Figma - Pictory - ChatGPT - Rank Math - Yoast SEO - WordPress - Notion - Slack - Trello - Zendesk - Other CRM tools - Google Calendar - Excel/Sheets - Google Suite/Workspace - Salesforce - Avaya

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Skills

  • Zendesk
  • Order Processing
  • Shopify
  • Social Media Marketing
  • Social Media Management
  • Amazon FBA
  • Video Editing
  • CapCut