Emilio N.
San Pedro SulaHonduras
100% Job Success

Tech Support Specialist & Customer Service, IT Management.

OBJECTIVES IN CAREER OF CUSTOMER SERVICE / SALES / TELECOMMUNICATIONS / QUALITY CONTROL / OPERATIONS / LOGISTICS / TRAINING Direct relationship with customers to offer them the best service or product available, adapting it to the customers' needs through personalized attention. Responsibility and objectives based on results. Acquisition of new clients and retention of existing ones. To coordinate the logistics to establish the best parameters and protocols that guarantee sales and customer satisfaction. OFFERED VALUE Currently studying a college degree in Law with business orientation. Oriented to date in Customer Service. Internal, External and Corporate Sales. Interaction and direct negotiation the client. Advice on sales and quality control. High capacity for analysis, resolution of problems and compliance with established goals. Ability to communicate and establish a link to understand the customers and their needs. MAIN STRENGTHS Project development Creation of sales campaigns and strategies in Customer Service Lead generation for potential customers Client retention Provide training to personnel in training and permanent staff Development of security protocols, quality control and communication with clients Management of social networks as a tool for attracting customers Development of projects and sales strategies and market penetration Dialing Call Center systems: Avaya, Iptimi, Five9, Asterix, Vocalcom, GOautodial. Direct sales to corporate clients Portfolio tracking and growth

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Skills

  • Troubleshooting
  • Tech & IT
  • Ticketing System
  • Customer Satisfaction
  • Sales Operations
  • Communication Etiquette
  • Logistics Management
  • Quality Control

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