Esther O.
UmuahiaNigeria

Customer Support Specialist

✅ Successful Projects I provide support experiences that turn customers into loyal brand advocates. I have had the pleasure of working in a customer support role for over 5 years. I enjoy helping people. People are basically very kind, when they are angry, they just want a solution to their problem. I am very skilled in email and chat support. I have experience using Gorgias (Shopify), Freshdesk, Willdesk, Intercom, Zendesk, Zoom, Trello, Jira service desk, Google Docs, Microsoft Office, and can easily adapt to new platforms as needed. I look forward to working with you. Cheers 👍

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Skills

  • Editing & Proofreading
  • Customer Satisfaction
  • Email Communication
  • Ticketing System
  • Email Support
  • Product Knowledge
  • Communication Etiquette
  • Bug Reports

Testimonials

Endorsements from past clients

"I worked with Esther on some customer support projects, her expertise, attention to detail and high empathy got us the best results."

Henry O.
Apr 2022

Verified


"I hired Esther to help with a live chat on my e-commerce site. Her communication skills and attention to detail are excellent, Esther will follow up with every customer to ensure customer satisfaction. If you need great customer support, Esther is the lady for the job."

Gabriel A. | Customer Success/O365 Support Agent
customer service Feb 2021

Verified