Esther O.

Esther O.

UmuahiaNigeria
Job Success

Customer Support Specialist

✅ Successful Projects I provide support experiences that turn customers into loyal brand advocates. I have had the pleasure of working in a customer support role for over 5 years. I enjoy helping people. People are basically very kind, when they are angry, they just want a solution to their problem. I am very skilled in email and chat support. I have experience using Gorgias (Shopify), Freshdesk, Intercom, Zendesk, Zoom, Trello, Jira service desk, Google Docs, Microsoft Office, and can easily adapt to new platforms as needed. I look forward to working with you. Cheers 👍
Jul 7, 2021 - Sep 2, 2021

No feedback given

Private earnings
May 1, 2021 - Jun 1, 2021

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 24, 2021 - Mar 27, 2021

"An empathetic freelancer with stunning customer service/support skills. Highly recommended!"

Private earnings
Rating is 5 out of 5.
5.00 Feb 25, 2021 - Mar 1, 2021

"Awesome experience! She has a good response time, with accuracy, coupled with efficiency. Thanks Esther."

Private earnings

Esther O. has more jobs. Create an account to review them

Portfolio

Customer Service: Problem-Solving and Troubleshooting
Customer Service: Problem-Solving and Troubleshooting
Empathy for Customer Service Professionals
Empathy for Customer Service Professionals
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Esther O.

Esther O.

UmuahiaNigeria
Job Success
7
Total Jobs
55
Total Hours

View profile

Customer Support Specialist

Specializes in
✅ Successful Projects I provide support experiences that turn customers into loyal brand advocates. I have had the pleasure of working in a customer support role for over 5 years. I enjoy helping people. People are basically very kind, when they are angry, they just want a solution to their problem. I am very skilled in email and chat support. I have experience using Gorgias (Shopify), Freshdesk, Intercom, Zendesk, Zoom, Trello, Jira service desk, Google Docs, Microsoft Office, and can easily adapt to new platforms as needed. I look forward to working with you. Cheers 👍
Jul 7, 2021 - Sep 2, 2021

No feedback given

Private earnings
May 1, 2021 - Jun 1, 2021

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Mar 24, 2021 - Mar 27, 2021

"An empathetic freelancer with stunning customer service/support skills. Highly recommended!"

Private earnings
Rating is 5 out of 5.
5.00 Feb 25, 2021 - Mar 1, 2021

"Awesome experience! She has a good response time, with accuracy, coupled with efficiency. Thanks Esther."

Private earnings

Esther O. has more jobs. Create an account to review them

Portfolio

Customer Service: Problem-Solving and Troubleshooting
Customer Service: Problem-Solving and Troubleshooting
Empathy for Customer Service Professionals
Empathy for Customer Service Professionals
Want to see more? Create Account
As Needed - Open to Offers
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Testimonials

Endorsements from past clients

"I worked with Esther on some customer support projects, her expertise, attention to detail and high empathy got us the best results."

Henry O.
Apr 2022
Verified

"I hired Esther to help with a live chat on my e-commerce site. Her communication skills and attention to detail are excellent, Esther will follow up with every customer to ensure customer satisfaction. If you need great customer support, Esther is the lady for the job."

Gabriel A. | Customer Success/O365 Support Agent
customer service
Feb 2021
Verified