Lowie Mark M.

Team Leader, Airbnb Specialist, Property Manager, Virtual Assistant

I've been freelancing since March 2021, leveraging my more than two years of experience in the short-term rental industry. My focus has been on helping hosts and property management companies grow their properties. My skills include customer service, property listing management, property management software, resolving issues on platforms like Airbnb, and more. I've also led Airbnb's Resolutions 2 team for four years. In addition to my core skills, I've been actively involved in training, recruitment, and process improvement, including creating training materials to support these initiatives. I've also built Standard Operating Procedures (SOPs) to enhance operational efficiency and ensure consistency in our processes for short-term rental companies. With over a decade of experience in business process outsourcing, partnering with brands like HP, LG, TimeWarner, Amazon, and Airbnb, and almost three years as a short-term rental specialist, I'm well-prepared to serve as your next virtual assistant. My Expertise: - Property Management: Skilled in optimizing short-term rental property operations.- Customer Support: Proficient in providing top-notch customer service. - Team Leadership: Experienced in guiding and motivating teams. - Operational Efficiency: Committed to streamlining and improving processes. - Listing Management: Adept at managing property listings effectively. - Training and Recruitment: Involved in training, recruitment, and creating training materials. - Process Improvement: Actively contributing to improving operational processes.- SOP Development: Building Standard Operating Procedures to ensure consistency. Tools I'm Familiar With: - Office Software: G Workspace (Drive, Docs, Sheets, Forms, Voice, Gmail, Calendar), Microsoft Office (Word, Excel, PowerPoint, Access). - Short-Term Rental Platforms: TripAdvisor, Booking.com, Airbnb, Expedia, VRBO, PriceLabs, ThinkReservations, Uplisting, OwnerRez, TurnoverBNB, RankBreeze, Properly, Peerspace, Giggster, Splacer, Furnished Finder. - Project and Communication Tools: Monday.com, Groupme, Asana, Slack, Discord, Trello. - Home Automation and E-Signature Tools: Schlage Encode, Ecobee, DocuSign. - Social Media and Messaging Apps: Facebook, LinkedIn, WhatsApp. - Video Messaging: Loom. I'm excited to bring my extensive experience and skills to your team. Let's connect and discuss how I can contribute to your business's success.

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  • Email Support
  • Technical Support
  • Google Workspace
  • Leadership Skills
  • Communications
  • Property Management
  • Task Coordination
  • Scheduling
  • Email Communication
  • Communication Etiquette
  • Hospitality & Tourism