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Abdul R.

Abdul R.

Islamabad, Pakistan
Job Success
Top Rated Plus

Certified Customer Service Specialist

Greetings! If you're looking for a valuable customer support agent, you've come to the right place. My name is Abdul, and I have extensive experience in customer support, moderation, and alpha/beta testing. ⭐Approved by Upwork ✔️ Customer Service certification from Upwork's hiring assistant ✔️ 7000+ hours of work experience ✔️ 100% job success score throughout career ✔️ Top Rated ✔️ Fluent in English ✔️ Identity Verified ✔️ Highly recommended reviews ✔️ Skilled in customer support, moderation, and alpha/beta testing ✔️ Verified testimonials from previous clients ⭐Background I started working as a customer support specialist in 2014 and joined Upwork in 2018. Since then, I have worked with startups and provided premium customer support services to companies in various industries, including education, virtual reality, e-commerce, and gaming. ⭐Recent Jobs I have provided customer support services for the following companies: Course Hero Inc. (US-based/Educational) Virbela (US-based/ virtual reality) Tech support - 3D Activision (Game capture artist) Skooli (Canada based/ Educational) Teach Away (Canada based/ Educational) Lumin (US-based/ E-commerce) Call centers (Inbound / Outbound) Newtons Hub (Pakistan / Educational) Moftak Solutions (Software house) ⭐Job experiences My experience includes: Frontline support Moderator Answering customer queries Managing online academies Maintaining academic integrity Flagging honor code violations Processing refunds Managing tutor-student operations Scheduling trials Moderating TV channel's servers Providing sales and customer support to gaming industries Following the guides and policies Assisting customers through the sign-up process Providing premium customer support through screen sharing I am proficient in using Zendesk, Zopim, "K"ustomer, Stripe, Slack, Skype, VoIP, Admin, Hubspot, Hubstaff, Mailchimp, Gorgias, Salesforce, and Happyfox for live chat. ⭐Availability I am available to work full-time on weekdays and weekends, and I am flexible with my working hours. ⭐Equipment and security details: I have a PC, laptop, Mac, Windows, and Android. My system specifications include an Upgraded 2k20 Ryzen 7 3700x 32GB RAM, 2 TB HHD, 250GB SSD, GPU Nvidia RTX 3080, and a 49-inch multitasking monitor. I have a noise-cancellation Logitech headset along with both power and internet backup. System security: Managed by BitDefender. If you have any queries or would like to discuss a potential project, please feel free to reach out to me via Upwork messages. Warm Regards, Abdul Profile Tags: #CustomerSupport #CustomeService #Gamer #CustomerService @customer support @customer service @customerserivce @customersupport Customer support specialist Virtual customer support Certified customer service professional Top-rated customer support agent Experienced customer support representative Online customer service specialist Skilled customer support analyst Efficient customer service solutions Effective customer retention strategies Multilingual customer support services. Professional gamer Expert game designer Skilled game developer Video game streamer Competitive gaming specialist Online gaming community manager Experienced game tester Gaming content creator Game capture artist Gaming influencer.
Rating is 5 out of 5.
5.00 Oct 7, 2021

"Abdul helped us with some video consultancy for our YouTube channel and he was very useful."

Private earnings
Rating is 5 out of 5.
5.00 Jan 2, 2020

"All flags and violations resolved, many thanks good work."

Private earnings
Rating is 5 out of 5.
5.00 Jul 30, 2019 - Oct 14, 2019
Private earnings
Rating is 5 out of 5.
5.00 May 31, 2019 - Jun 3, 2019

"very nice and professional work!"

Private earnings
Rating is 5 out of 5.
5.00 Dec 10, 2018 - Dec 11, 2018

"Help with complicated video download, from private network. Abdul Rehman figured out how to do it, and complete the job overnight. Abdul is also very professional, very friendly. Glad I found him on upwork, I will hire him again I'm sure."

Private earnings
Rating is 5 out of 5.
5.00 Oct 14, 2018

"Excellent, exceeded expectations. Abdul offered a much better solution to my problem and then he trained me up with it in just a few minutes, it was so simple. Really grateful for this :) And seems a nice guy as well."

Private earnings
Abdul R. has more jobs. Create an account to review them

Skills

Abdul R.

Abdul R.

Islamabad, Pakistan
Job Success
Top Rated Plus
27
Total Jobs
7,190
Total Hours

View profile

Certified Customer Service Specialist

Specializes in
Greetings! If you're looking for a valuable customer support agent, you've come to the right place. My name is Abdul, and I have extensive experience in customer support, moderation, and alpha/beta testing. ⭐Approved by Upwork ✔️ Customer Service certification from Upwork's hiring assistant ✔️ 7000+ hours of work experience ✔️ 100% job success score throughout career ✔️ Top Rated ✔️ Fluent in English ✔️ Identity Verified ✔️ Highly recommended reviews ✔️ Skilled in customer support, moderation, and alpha/beta testing ✔️ Verified testimonials from previous clients ⭐Background I started working as a customer support specialist in 2014 and joined Upwork in 2018. Since then, I have worked with startups and provided premium customer support services to companies in various industries, including education, virtual reality, e-commerce, and gaming. ⭐Recent Jobs I have provided customer support services for the following companies: Course Hero Inc. (US-based/Educational) Virbela (US-based/ virtual reality) Tech support - 3D Activision (Game capture artist) Skooli (Canada based/ Educational) Teach Away (Canada based/ Educational) Lumin (US-based/ E-commerce) Call centers (Inbound / Outbound) Newtons Hub (Pakistan / Educational) Moftak Solutions (Software house) ⭐Job experiences My experience includes: Frontline support Moderator Answering customer queries Managing online academies Maintaining academic integrity Flagging honor code violations Processing refunds Managing tutor-student operations Scheduling trials Moderating TV channel's servers Providing sales and customer support to gaming industries Following the guides and policies Assisting customers through the sign-up process Providing premium customer support through screen sharing I am proficient in using Zendesk, Zopim, "K"ustomer, Stripe, Slack, Skype, VoIP, Admin, Hubspot, Hubstaff, Mailchimp, Gorgias, Salesforce, and Happyfox for live chat. ⭐Availability I am available to work full-time on weekdays and weekends, and I am flexible with my working hours. ⭐Equipment and security details: I have a PC, laptop, Mac, Windows, and Android. My system specifications include an Upgraded 2k20 Ryzen 7 3700x 32GB RAM, 2 TB HHD, 250GB SSD, GPU Nvidia RTX 3080, and a 49-inch multitasking monitor. I have a noise-cancellation Logitech headset along with both power and internet backup. System security: Managed by BitDefender. If you have any queries or would like to discuss a potential project, please feel free to reach out to me via Upwork messages. Warm Regards, Abdul Profile Tags: #CustomerSupport #CustomeService #Gamer #CustomerService @customer support @customer service @customerserivce @customersupport Customer support specialist Virtual customer support Certified customer service professional Top-rated customer support agent Experienced customer support representative Online customer service specialist Skilled customer support analyst Efficient customer service solutions Effective customer retention strategies Multilingual customer support services. Professional gamer Expert game designer Skilled game developer Video game streamer Competitive gaming specialist Online gaming community manager Experienced game tester Gaming content creator Game capture artist Gaming influencer.
Rating is 5 out of 5.
5.00 Oct 7, 2021

"Abdul helped us with some video consultancy for our YouTube channel and he was very useful."

Private earnings
Rating is 5 out of 5.
5.00 Jan 2, 2020

"All flags and violations resolved, many thanks good work."

Private earnings
Rating is 5 out of 5.
5.00 Jul 30, 2019 - Oct 14, 2019
Private earnings
Rating is 5 out of 5.
5.00 May 31, 2019 - Jun 3, 2019

"very nice and professional work!"

Private earnings
Rating is 5 out of 5.
5.00 Dec 10, 2018 - Dec 11, 2018

"Help with complicated video download, from private network. Abdul Rehman figured out how to do it, and complete the job overnight. Abdul is also very professional, very friendly. Glad I found him on upwork, I will hire him again I'm sure."

Private earnings
Rating is 5 out of 5.
5.00 Oct 14, 2018

"Excellent, exceeded expectations. Abdul offered a much better solution to my problem and then he trained me up with it in just a few minutes, it was so simple. Really grateful for this :) And seems a nice guy as well."

Private earnings
Abdul R. has more jobs. Create an account to review them

Skills

As Needed - Open to Offers

Testimonials

Endorsements from past clients

"Abdul came onto to my team to with a project. He was prompt, quick to learn, efficient, and consistently met our SLAs. I would strongly encourage anyone to take Abdul onto their team. "

Christopher H.
Moderator
Oct 2022
Verified

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