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Kony S.

Kony S.

Houston, TX
Job Success

Project Manager | B2B/B2C Customer Success

Kony is a gritty, award-winning strategic Customer Success and Project Management professional based in Houston, Texas. A passionate communicator and collaborator with experience in customer enablement, process improvement initiatives across various customer-facing organizations, with expertise in account management. I am an expert in the following areas: -The development of Customer Journey Mapping, Onboarding programs, and training courses for support & Customer Sucess teams - Implement measurements to track the business impact and results stemming from the customer lifecycle initiative - Developing, managing, & executing project planning and milestones through to completion - Business Reviews, Action plans, and root cause analysis for SaaS businesses - Internal training documentation developed through Confluence, Slite, Box, and Notion - Managing service, Customer Success, and Technical teams (people management) - Crafting and managing product requirement documentation Previous employers: cPanel Alert Logic TestRail Hello Bar I'm results-oriented, flexible, and a quick learner. Let's work together!
Rating is 5 out of 5.
5.00 Jun 11, 2021 - Jun 16, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 5 out of 5.
5.00 May 11, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 4.85 out of 5.
4.85 Apr 19, 2021 - May 2, 2021

"Kony was great! She ended the contract early to take a full time position. She was knowledgeable, thoughtful, and sharp. We would love to have her back!"

Private earnings
Kony S. has more jobs. Create an account to review them

Skills

Kony S.

Kony S.

Houston, TX
Job Success
9
Total Jobs
1,676
Total Hours

View profile

Project Manager | B2B/B2C Customer Success

Specializes in
Kony is a gritty, award-winning strategic Customer Success and Project Management professional based in Houston, Texas. A passionate communicator and collaborator with experience in customer enablement, process improvement initiatives across various customer-facing organizations, with expertise in account management. I am an expert in the following areas: -The development of Customer Journey Mapping, Onboarding programs, and training courses for support & Customer Sucess teams - Implement measurements to track the business impact and results stemming from the customer lifecycle initiative - Developing, managing, & executing project planning and milestones through to completion - Business Reviews, Action plans, and root cause analysis for SaaS businesses - Internal training documentation developed through Confluence, Slite, Box, and Notion - Managing service, Customer Success, and Technical teams (people management) - Crafting and managing product requirement documentation Previous employers: cPanel Alert Logic TestRail Hello Bar I'm results-oriented, flexible, and a quick learner. Let's work together!
Rating is 5 out of 5.
5.00 Jun 11, 2021 - Jun 16, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 5 out of 5.
5.00 May 11, 2021

"Response to our survey was insightful and valuable to our study. Appreciate the thorough work and quick turnaround!"

Private earnings
Rating is 4.85 out of 5.
4.85 Apr 19, 2021 - May 2, 2021

"Kony was great! She ended the contract early to take a full time position. She was knowledgeable, thoughtful, and sharp. We would love to have her back!"

Private earnings
Kony S. has more jobs. Create an account to review them

Skills

As Needed - Open to Offers

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