Jan Alexis B.
100% Job Success

Your Productivity Partner | Exceptional Virtual Assistant

I have over 7 years of experience as a customer support representative. * Inbound/Outbound Calls * Technical Support * Chat & Email Support I handled complex customer concerns and provided customer assistance with retention, billing, scheduling, and upselling products and warranties. Proficiencies in software applications: *Zendesk *Slack *Google Apps *Zoom *Hubspot *Smartsheet *Facebook *Instagram *WhatsApp *Camtasia *Canva I have served as a subject matter expert and a trainer. - Answering agents' questions, coordinating team meetings and activities, and providing coaching to agents. - I provide guidance and direction on how to handle a request and the best way to proceed with solving everyday issues. -Trained newly hired agents before going to production. If you are looking for someone who can help your business grow, you are looking at the right profile!
Work history

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  • Email Support
  • Google Workspace
  • Product Support
  • Customer Retention Strategy
  • Communication Skills
  • Property Management
  • Personal Administration
  • Executive Support