Maria Isabel P.
Sao Paulo, Brazil
Customer Success Manager
$45.00/hr
EFIKO ACADEMY Brussels, Belgium
Customer Success Manager July 2021 - Today
Efiko is an online learning platform for social impact, my duties include:
• Customer Happiness and Retention
• Community Engagement
• Outreach and Marketing Strategy
HSBC BANK São Paulo, Brazil
Junior Manager Jun 2017 - Ago 2018
• Developed and implemented a model to evaluate client's liability and risk level
• Improved the process of sales score reports by reducing its lead time from 3 days to 1 day
• Led the organization of the Entrepreneur Fair (140.000 participants)
International Management Trainee São Paulo, Brazil
• Led the Bank Correspondents Program Jan 2015 - Mai 2017
• Developed and implemented a project for a new corporate rate policy that lead to USD500k savings, including proposal preparation, financial return analysis, pipeline management, schedule control and interaction with several sectors
• Responsible for the communication of commercial actions within the Branch Network
P&G – PROCTER AND GAMBLE São Paulo, Brazil
Customer Logistics Supervisor Jul 2013 - Dec 2014
• Responsible for managing and monitoring all operations between order processing and physical delivery; Focus on service level improvement
• Recognized as supplier of the year by Servimed
• Developed and executed a palletizing project for southern clients, causing a 15% raise on truck fill improving its packaging and stability
Customer Logistics Intern São Paulo, Brazil
• Executed and implemented a deliver scheduling project for Raia Drogasil (billing: 4,1 bi). Jun 2012- Jun 2013
• Developed tools and that enabled monitoring of sell in, sell out and stock levels from pharmaceutical industry clients. Responsible for daily reports of those measures
Work History
No items
Maria Isabel P.
Sao Paulo, Brazil
1
Total Jobs
62
Total Hours
Customer Success Manager
Specializes in$45.00/hr
EFIKO ACADEMY Brussels, Belgium
Customer Success Manager July 2021 - Today
Efiko is an online learning platform for social impact, my duties include:
• Customer Happiness and Retention
• Community Engagement
• Outreach and Marketing Strategy
HSBC BANK São Paulo, Brazil
Junior Manager Jun 2017 - Ago 2018
• Developed and implemented a model to evaluate client's liability and risk level
• Improved the process of sales score reports by reducing its lead time from 3 days to 1 day
• Led the organization of the Entrepreneur Fair (140.000 participants)
International Management Trainee São Paulo, Brazil
• Led the Bank Correspondents Program Jan 2015 - Mai 2017
• Developed and implemented a project for a new corporate rate policy that lead to USD500k savings, including proposal preparation, financial return analysis, pipeline management, schedule control and interaction with several sectors
• Responsible for the communication of commercial actions within the Branch Network
P&G – PROCTER AND GAMBLE São Paulo, Brazil
Customer Logistics Supervisor Jul 2013 - Dec 2014
• Responsible for managing and monitoring all operations between order processing and physical delivery; Focus on service level improvement
• Recognized as supplier of the year by Servimed
• Developed and executed a palletizing project for southern clients, causing a 15% raise on truck fill improving its packaging and stability
Customer Logistics Intern São Paulo, Brazil
• Executed and implemented a deliver scheduling project for Raia Drogasil (billing: 4,1 bi). Jun 2012- Jun 2013
• Developed tools and that enabled monitoring of sell in, sell out and stock levels from pharmaceutical industry clients. Responsible for daily reports of those measures
Work History
No items
Hours per week
More than 30 hrs/week