Sonia A.
Houston, TX
Project Management | Technical Customer Services | IT EHR EMR EPIC
$10.00/hr
I am a seasoned Technical Support Specialist with over 15 years of extensive industry experience. My expertise lies in resolving intricate technical issues across diverse hardware and software systems, as well as network infrastructure.
Throughout my career, I have honed my skills in diagnosing and troubleshooting complex technical systems, employing advanced techniques to identify root causes swiftly. With an unwavering commitment to providing top-notch assistance, I have successfully implemented effective solutions to ensure seamless functionality for clients.
My in-depth knowledge encompasses a wide range of technical domains, including hardware components, software applications, operating systems, networking protocols, and cybersecurity measures. I am well-versed in resolving issues related to connectivity, performance optimization, system compatibility, and data security, among others.
Beyond my technical prowess, I pride myself on my exceptional communication skills, which enable me to effectively convey complex technical concepts to clients of varying technical backgrounds. I am known for my patient and empathetic approach, ensuring that clients feel supported and reassured throughout the resolution process.
As a dedicated freelancer, I am committed to delivering outstanding technical support tailored to your specific needs. With my extensive experience and expertise, you can trust that I will provide reliable and efficient solutions to any technical challenges you may encounter.
Work history
Work history
Women's Health App Testing (Women freelancers only please)
5.00
Jun 10, 2023
-
Jun 10, 2023
"Great work! Quick and professional!"
Private earnings
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Skills
Skills
- Web Testing
- Software QA
- Testing
- Test Results & Analysis
- Information Technology
- Virtual Assistance