Muhammad M.

Muhammad M.

KarachiPakistan
Job Success
Top Rated Plus

E-Commerce/Tech - Customer Support | Chargebacks/Disputes expert

I am an E-commerce and Technical - Customer Support Rockstar VA with over 10 years of experience in the E-commerce and SaaS customer service industry. I am highly organized, resourceful, a fast learner, and a GO-GETTER! I have excellent English communication skills. I am a fast learner and tech-savvy. Having an extensive Customer Service background. I have been working as a Customer Support Expert and Technical Support Analyst/Expert for about many years now. I have taken care of numerous e-commerce business projects as a Customer/Technical Support Expert. I'm Exceptionally acquainted with Zendesk, Salesforce, Zoho CRM, Shopify, Freshdesk, Radio, HubSpot, Helpscout, Gorgias, Slack, Jira, Office365, ClickUp, etc. I have filled in as a Chargebacks/Disputes expert for many online stores and I'm very well aware of Stripe, Paypal, PaykickStart, Paywhirl, Thrivecart, and numerous other payment platforms, I know how to manage chargeback/disputes, make the custom receipt, manage VAT/Taxes issues and subscription, refund and discount related cases. I have filled in as a Chat, Telephone, and Email Support Representative for the US and UK-based organizations. I also have worked as Technical Support Engineer, Support Specialist, Zendesk Administrator, Senior Customer Support Expert, Technical Analyst, Customer Care Manager, etc. I may not be the best Customer/Technical Support Expert out there like what others guarantee about them, however, I can adhere to guidelines impeccably, work at my job effectively, and can speak and write English perfectly.
Rating is 5 out of 5.
5.00 Jul 26, 2018 - Aug 1, 2018

"Great experience! Work successfully done. Thank you!"

Private earnings
Rating is 5 out of 5.
5.00 Aug 4, 2017 - Mar 11, 2018

"Very good VA skills for amazon and shopify."

Private earnings
Rating is 5 out of 5.
5.00 Oct 27, 2016 - Oct 13, 2017

"Omer Was great and responsible."

Private earnings
Rating is 4.4 out of 5.
4.40 May 5, 2016 - Aug 4, 2016
Private earnings
Rating is 5 out of 5.
5.00 Nov 2, 2015 - Feb 19, 2016
Private earnings
Dec 24, 2011 - Mar 28, 2012

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Sep 29, 2011 - Oct 10, 2011

"Muahmmad did a great job. He did exactly what was asked of him and completed the job successfully."

Private earnings
Rating is 5 out of 5.
5.00 Jul 27, 2011 - Jul 28, 2011

"Great job! Did exactly as I asked."

Private earnings

Muhammad M. has more jobs. Create an account to review them
Muhammad M.

Muhammad M.

KarachiPakistan
Job Success
Top Rated Plus
27
Total Jobs
5,302
Total Hours

View profile

E-Commerce/Tech - Customer Support | Chargebacks/Disputes expert

Specializes in
I am an E-commerce and Technical - Customer Support Rockstar VA with over 10 years of experience in the E-commerce and SaaS customer service industry. I am highly organized, resourceful, a fast learner, and a GO-GETTER! I have excellent English communication skills. I am a fast learner and tech-savvy. Having an extensive Customer Service background. I have been working as a Customer Support Expert and Technical Support Analyst/Expert for about many years now. I have taken care of numerous e-commerce business projects as a Customer/Technical Support Expert. I'm Exceptionally acquainted with Zendesk, Salesforce, Zoho CRM, Shopify, Freshdesk, Radio, HubSpot, Helpscout, Gorgias, Slack, Jira, Office365, ClickUp, etc. I have filled in as a Chargebacks/Disputes expert for many online stores and I'm very well aware of Stripe, Paypal, PaykickStart, Paywhirl, Thrivecart, and numerous other payment platforms, I know how to manage chargeback/disputes, make the custom receipt, manage VAT/Taxes issues and subscription, refund and discount related cases. I have filled in as a Chat, Telephone, and Email Support Representative for the US and UK-based organizations. I also have worked as Technical Support Engineer, Support Specialist, Zendesk Administrator, Senior Customer Support Expert, Technical Analyst, Customer Care Manager, etc. I may not be the best Customer/Technical Support Expert out there like what others guarantee about them, however, I can adhere to guidelines impeccably, work at my job effectively, and can speak and write English perfectly.
Rating is 5 out of 5.
5.00 Jul 26, 2018 - Aug 1, 2018

"Great experience! Work successfully done. Thank you!"

Private earnings
Rating is 5 out of 5.
5.00 Aug 4, 2017 - Mar 11, 2018

"Very good VA skills for amazon and shopify."

Private earnings
Rating is 5 out of 5.
5.00 Oct 27, 2016 - Oct 13, 2017

"Omer Was great and responsible."

Private earnings
Rating is 4.4 out of 5.
4.40 May 5, 2016 - Aug 4, 2016
Private earnings
Rating is 5 out of 5.
5.00 Nov 2, 2015 - Feb 19, 2016
Private earnings
Dec 24, 2011 - Mar 28, 2012

No feedback given

Private earnings
Rating is 5 out of 5.
5.00 Sep 29, 2011 - Oct 10, 2011

"Muahmmad did a great job. He did exactly what was asked of him and completed the job successfully."

Private earnings
Rating is 5 out of 5.
5.00 Jul 27, 2011 - Jul 28, 2011

"Great job! Did exactly as I asked."

Private earnings

Muhammad M. has more jobs. Create an account to review them
As Needed - Open to Offers

Testimonials

Endorsements from past clients

"Muhammad is a very reliable person. He manages customer support operations for our start-up and is an important asset to our company. He possesses strong communication skills and he learns and adapts to new things very quickly. Highly recommended!"

Jake W.
Customer Service for US based startup
Jul 2022
Verified

"You can't go wrong with Muhammad, he is the right address when it comes to customer success."

Mordechai A. | Founder/CEO
Tier 1 technical and sales support
Jul 2022
Verified

"There was a time when I worked with Muhammad Munim. It was a better time. I had less stress and more consistency. The only reason I no longer worth with him is because I am no longer in that business. I really enjoyed working with him. Top service from him. If you are on the fence about working with him, just do it. You really cant go wrong."

Chris S. | Founder/CEO
E-commerce customer service
Jul 2022
Verified

"Muhammad is an amazing manager that we have for our platform IGhero. He oversees our complete technical support operations and has been very helpful on the project. He is very resourceful and learns and adapts to new things very quickly."

Roy A. | Founder/CEO
Email technical support for SaaS.
Jun 2022
Verified

"Muhammad has been an incredible asset for easing our workload when it comes to customer service and operations. He is extremely proactive and able to identify and solve problems without needing further input. From replying to customer service queries through to solving operational problems (such as orders not reaching our warehouse for fulfilment), we are extremely pleased to be working together. "

Sam F. | Founder
Ecommerce customer service manager.
Jun 2022
Verified