Lady Lynn S.

Dental Healthcare Virtual Assistant

As a Dental Insurance Specialist, my responsibilities included: ✔ Researched patients’ insurance dental coverage by utilizing insurance web portals, calling insurance companies ✔ Updated coverage tables in various practice management software ✔ Processed aged and denied claims ✔ Credentialing and Contracting providers ✔ Social Media Management As a Dental Insurance Team Leader, I did the following tasks: ✔ Managed a team of 16 specialists in providing quality service to meet KPIs and the quality needs of clients while supporting the goals of the organization ✔ Conducted daily performance coaching to motivate and drive employee success ✔Lead advocate for the clients to ensure that their issues and complaints are responded to and addressed promptly My past experiences include: ✔Twelve years of progressive experience in the call center industry doing inbound and outbound calls as well as email support for sales, technical support and back office administration ✔ Data entry and lead generation ✔ Taught English as a Second Language to students of all ages. KNOWLEDGEABLE ON THE FOLLOWING TOOLS: ✔Google Suite ✔ MS Office ✔ Zoom ✔ Dentrix ✔ Eaglesoft ✔ Open Dental EDUCATION: ✔ 2019 Caregiving NC II Holder ✔ 2006 BA Communication Arts, Cum Laude [Graduated] WORK EXPERIENCE: ✔ Team Leader, Dental Insurance Verification | OPENCARE.COM | November 2020 - September 2021 ✔Specialist, Dental Insurance Verification | OPENCARE.COM | August 2020 - November 2020 ✔ Data Entry and Lead Generation Specialist | OPENCARE.COM | February 2019 - August 2020 ✔ Online ESL Teacher | ENGOO | May 2020 - January 2020 ✔ Online ESL Teacher | ACADSOC | April 2019 - May 2020 ✔ Senior Analyst | ADP | February 2014 - August 2017 ✔ Media Research Supervisor | CISION | June 2013 - January 2014 ✔ Media Researcher | CISION | October 2012 - June 2013 ✔ Senior Customer Service Specialist | CONCENTRX | March 2006 - June 2012

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  • Data Entry
  • Lead Generation
  • Online Research
  • Management Skills
  • Data Mining


Endorsements from past clients

"Lynn is a true diamond in the rough. I have never seen anyone put so much heart and care into their work like Lynn has. She has been an outstanding Team Lead for Opencare. She has lead a team of agents to exceed their KPIs, manage client inquiries professionally, and has gone above and beyond to ensure that our product and services are delivered with the highest quality and care. It has been an honour to watch Lynn's career skyrocket while at Opencare together. Lynn is a quick learner and an empathetic leader. I couldn't recommend working with Lynn more! "

Olivia R. | Operations Manager
Aug 2021


"Lynn is with us from the start, she worked her way up from an insurance verifications agent to team leader supporting 15-20 agents at the same time managing expectation and helping provide what the clinics/practices needs. She is handling 10-15 practices for her team and she have not shown any sign of decline in terms of her spirit, her goal is to create successful and relevant client experience while she is making sure she is there for her team to make sure we deliver quality results. She is a strategic and personal leader, she takes care of every personal matter of the agents/practices while she is making sure she is laying eggs on the right areas so she does not get tired but work smart and deliver well. She is definitely a strong candidate to recommend, keep winning Lynn!"

Jerremiah D. | Operations Manager
Aug 2021