David H.
Digital Customer Service Specialist
$65.00/hr
Work History
Virtual Trivia Game Show - Game Testers & Feedback
Customer Service Management for Agricultural Lender and Crowdfunding Platform
"David is truly a great freelancer. It has been great to work with someone of his calibre. He is extraordinary professional and for me, one of his most important skill sets is his ability to self manage and keep our projects moving forward no matter what. Additionally, David puts his heart and soul into his work. I am humbled to have worked with someone of such high integrity and so committed to our mutual success. Hire him and you will see for yourself."
Customer Success Agent (Chat & Email) and Support Article Writer
"We knew in the interview Hutch was a keeper. Initially, we brought him on to help out with the customer support but quickly saw the potential in him. Within a few months, he was helping to hire and train new support team members. In total 7 people were trained by Hutch on our product which is complex by nature. He was able to deliver the training in a way that wasn't overwhelming for new people while still keeping a fast onboarding pace as we were scaling the business. Part of his leadership role was to help set up systems and a knowledgebase for team members to keep them informed of the constantly changing features and functionality that was being built. We wish him all the best on his new business which I am sure will be a success. From all the family at Marsello you will be missed and look forward to crossing paths in the future."
Customer Service for Agricultural Lender & Crowdfunding Platform
"I could not recommend David more. We are actually ending his personal contract to rehire him under his Upwork agency Voice & Tone. If you are looking for exceptional customer support, David is your guy."
Looking for someone to write documentation/help articles for our web app
"Thanks!"
$0.65/min for 5.5 hours of clear transcriptions (non-verbatim, only need to transcribe interviewee)
Proofreading of iOS mobile app
"Extraordinary professional! Perfect writing, very cooperative and good expertise on the subject in a nice writing style. Next job on already on its way! Thanks a lot!"
User Research Assistant
Job in progress
Need customer support help ASAP!
Job in progress
David H. has more jobs. Create an account to review them
Project Catalog
Get started working with David quickly with these predefined projects.
Get started working with David quickly with these predefined projects.
You will get a 1 Hour Customer Service Consultation
David H.
View profile
Digital Customer Service Specialist
Specializes in$65.00/hr
Work History
Virtual Trivia Game Show - Game Testers & Feedback
Customer Service Management for Agricultural Lender and Crowdfunding Platform
"David is truly a great freelancer. It has been great to work with someone of his calibre. He is extraordinary professional and for me, one of his most important skill sets is his ability to self manage and keep our projects moving forward no matter what. Additionally, David puts his heart and soul into his work. I am humbled to have worked with someone of such high integrity and so committed to our mutual success. Hire him and you will see for yourself."
Customer Success Agent (Chat & Email) and Support Article Writer
"We knew in the interview Hutch was a keeper. Initially, we brought him on to help out with the customer support but quickly saw the potential in him. Within a few months, he was helping to hire and train new support team members. In total 7 people were trained by Hutch on our product which is complex by nature. He was able to deliver the training in a way that wasn't overwhelming for new people while still keeping a fast onboarding pace as we were scaling the business. Part of his leadership role was to help set up systems and a knowledgebase for team members to keep them informed of the constantly changing features and functionality that was being built. We wish him all the best on his new business which I am sure will be a success. From all the family at Marsello you will be missed and look forward to crossing paths in the future."
Customer Service for Agricultural Lender & Crowdfunding Platform
"I could not recommend David more. We are actually ending his personal contract to rehire him under his Upwork agency Voice & Tone. If you are looking for exceptional customer support, David is your guy."
Looking for someone to write documentation/help articles for our web app
"Thanks!"
$0.65/min for 5.5 hours of clear transcriptions (non-verbatim, only need to transcribe interviewee)
Proofreading of iOS mobile app
"Extraordinary professional! Perfect writing, very cooperative and good expertise on the subject in a nice writing style. Next job on already on its way! Thanks a lot!"
User Research Assistant
Job in progress
Need customer support help ASAP!
Job in progress
David H. has more jobs. Create an account to review them
Project Catalog
Get started working with David quickly with these predefined projects.
Get started working with David quickly with these predefined projects.
You will get a 1 Hour Customer Service Consultation
Hours per week
Associated with
Testimonials
Endorsements from past clients
"David (or Hutch as he's known on the inside) is an incredible leader, thinker, and contributor who will immediately add value to your organization. I began working with Hutch through UpWork as a freelance customer support agent, which grew into a full-time role at Steward, as he climbed the ranks from CX Agent to Chief Operating Officer & Head of Product. Hutch has incredible competence related to technology, user experience, product, and communications -- which is rare to find in a single individual. He also developed strong relationships with our entire team, even though he was remote and half a world away. After a few years building Steward into what is today, Hutch is ready for his next adventure. For those who have the opportunity to hire him, consider yourself lucky!"