Raphael L.
100% Job Success
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Ranked top 10% of all Upwork talent

Customer Support SME | Government Procurement | Proofreader & Writer

Thank you for checking out my profile. I am a motivated and intuitive administrative professional possessing a proven record of accomplishment in sales, client relations, customer support, key account management, and competitive government contract awards. I worked for large corporations earlier in my professional journey, but I have focused on small businesses and start-ups for the past 15 years. Here is a concise list of my professional qualities and skills: ❖ Focuses on outcomes because 'bottom line' measurements are the metrics that matter most. ❖ Proponent of change management, process improvement, and emotional intelligence. ❖ Analytical and process-oriented with in-depth knowledge of consumer and B2B business types. ❖ Expert in creating and evaluating standard operating procedures (SOPs). ❖ Expert-level testing in attention to detail. ❖ Customer experience consultant and customer support SME. ❖ Expert proofreader and experienced content and correspondence writer. My primary goal is the success of my clients. I work with the attitude of an entrepreneur, not an employee. This means I'm not looking to simply get paid. I want to see your company succeed. My rate is negotiable depending on the project.
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  • Voice Acting
  • Management Consulting
  • Online Sales Management
  • Customer Support
  • Content Editing
  • Business Correspondence
  • Government Procurement
  • Editing & Proofreading