Paulo Ray R.

Senior Customer Support Lead

I am a hardworking individual, highly motivated and trainable. Able to multi-task between daily tasks, I have learned to manage my time in every work that I do. I am a team player, my decisions always focus on the benefit of the whole team. All of these I have learned through earnest work and disciplined work ethics. • Excellent English Communication Skills - I am able to do conversational communication, both verbally and written, clearly through any medium of communication. • Fraud Investigation - I'm able to conduct investigations through the use of internal company tools. These investigations range from botting, scamming, and use of hacking tools. • QA Game Tester - I'm responsible in testing out products/software before they are publicly released, making sure that minimal bugs and glitches are seen to ensure a flawless release of the product. Also conducted localization testing, checking out the translations to pinpoint errors in translation to be modified by the developers. • Customer Focused - I am able to identify the actual problem of my customers and come up with a sound resolution based on factual data and process-related actions. • Quick Learner - most of my knowledge is based of instructions provided by the employer. I go beyond what is taught through self-research and looking for improvement in terms of efficiency. Projects Made: • Completed a SOP manual for Customer Service Processes (from previous company) • Modified and Adjusted Weekly/Monthly reports based on client preferences.
Work history

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  • Email Support
  • Team Management
  • Bug Tracking & Reports
  • Leadership Skills
  • Customer Satisfaction
  • Scheduling