Ma. Mharve M.
Tanjay, Philippines
Operations Supervisor | Sales representative | BPO
$5.00/hr
Over 3 years of solid experience in BPO as Operations Supervisor and Sales representative/Retention specialist with exposure to Team Management, Training, Team leader, Quality Assurance and Process Excellence/Empowerment. Proactive and hardworking individual focused on continuous operational improvement, delivering exceptional quality assurance, boosting efficiency, and contributing to revenue growth.
EXPERTISE
⮞ Salesforce
⮞ Canva
⮞ MS Teams/Zoom
⮞ Experienced in CRMs
⮞ Microsoft Office: Word, Excel, PowerPoint, Outlook
⮞ KPI Reporting
⮞ Readout presentation
⮞ Root Cause Analysis
⮞ Data Analysis
⮞ Team oriented
⮞ Proactive
⮞ Willingness to learn
My Working Setup:
⮞ A noise cancellation USB headset.
⮞ 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz.
⮞ Windows 11/12th Gen/8.00 GB/HD Camera.
⮞ Stable 80 plus MBPS internet connection.
⮞ Quite workspace
CERTIFICATIONS
⮞ Certified Operations Supervisor
⮞ Certified Qualfon Continuous Improvement & Six Sigma Green Belt
⮞ MOOC CAMP Certificate of Completion, U.S. Embassy in the Philippines and QBO Innovation Hub
Skills
- Leadership Coaching
- Quality Audit
- Coaching Session
- Customer Service
- Team Building
- Leadership Development
- Root Cause Analysis
- Technical Support
- Management Development
- Call Center Quality Analyst
- Supervision
- Team Management
- Sales
- Leadership Skills
- Outbound Sales
Ma. Mharve M.
Tanjay, Philippines
Operations Supervisor | Sales representative | BPO
Specializes in$5.00/hr
Over 3 years of solid experience in BPO as Operations Supervisor and Sales representative/Retention specialist with exposure to Team Management, Training, Team leader, Quality Assurance and Process Excellence/Empowerment. Proactive and hardworking individual focused on continuous operational improvement, delivering exceptional quality assurance, boosting efficiency, and contributing to revenue growth.
EXPERTISE
⮞ Salesforce
⮞ Canva
⮞ MS Teams/Zoom
⮞ Experienced in CRMs
⮞ Microsoft Office: Word, Excel, PowerPoint, Outlook
⮞ KPI Reporting
⮞ Readout presentation
⮞ Root Cause Analysis
⮞ Data Analysis
⮞ Team oriented
⮞ Proactive
⮞ Willingness to learn
My Working Setup:
⮞ A noise cancellation USB headset.
⮞ 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz.
⮞ Windows 11/12th Gen/8.00 GB/HD Camera.
⮞ Stable 80 plus MBPS internet connection.
⮞ Quite workspace
CERTIFICATIONS
⮞ Certified Operations Supervisor
⮞ Certified Qualfon Continuous Improvement & Six Sigma Green Belt
⮞ MOOC CAMP Certificate of Completion, U.S. Embassy in the Philippines and QBO Innovation Hub
Skills
- Leadership Coaching
- Quality Audit
- Coaching Session
- Customer Service
- Team Building
- Leadership Development
- Root Cause Analysis
- Technical Support
- Management Development
- Call Center Quality Analyst
- Supervision
- Team Management
- Sales
- Leadership Skills
- Outbound Sales
Hours per week
More than 30 hrs/week