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Kelli W.
Altus, OK
100% Job Success
Top Rated

Exceptional Customer Care Specialist

I have worked from home since 2004 in the customer service, writing and data entry fields. I have also worked with medical facilities to obtain confidential medical records for insurance purposes. I have most recently worked with a clothing company performing data entry of Shopify orders onto a Google spreadsheet. I have also worked Customer support for a produce company where I responded to emails concerning deliveries, refunds and general company information. I am looking for a long term position with a solid company. RESUME for KELLI M. FARQUHAR Kelli M. Farquhar 509 W Bradford Altus, OK 73521 kmf73505@gmail.com SUMMARY I am a fast learner and can quickly incorporate and implement new procedures. I have a proven ability to work independently, handle simultaneous projects, and meet deadlines. I also have a reputation as a hard-working, reliable, dependable and accountable employee. I am very efficient, accurate, and detail oriented. My skills are as follows: Skilled in search engine research, problem solving, and troubleshooting. Solid analytical, communication, organization, and leadership skills. Data processing and keeping accurate records. Type 70-75 wpm. Some transcribing experience. 10-key touch experience. I also have previous experience working with a VPN SALARY REQUIREMENTS: At least $15.00 per hour, negotiable EMPLOYMENT IDEPENDENT CONTRACTOR—CUSTOMER SERVICE-WORK FROM HOME Aug 2004- Present GFP DELIVERED My role was to answer customer service tickets within Gorgias ranging from order inquiries, refunds and customer complaints. I also work with Slack and Shopify. UpMerch My role was to answer customer service tickets within Intercom for order status, refunds and customer complaints. MOD Squad I worked within the ZenDesk platform to answer customer service emails. DEMOCRACY DATA Advocacy coordinator for various projects. Obtain personal information from individuals via telephone for grass roots efforts and medicare beneficiaries.. Document all information that is then composed into letter format. WEST TELEMARKETING Inbound Sales and Customer Service NAME OF COMPANY WITHHELD UPON REQUEST Inbound Sales Brand Ambassador (Nov 2006-Sep 2007) Elite Customer Service (Sep 2007-Jun 2008) Instructor (Oct 2007-Nov 2007) CHACHA Google search engine to find quality answers for customers. (Feb 2008-Sep 2008) FREELANCE WRITER Wrote term papers, short articles, and letters. (Oct 2008-present) JOHNNY TURNER TAG AGENCY 604 NE 5th St Wilson , OK 73463 Phone: 580-668-3376 580-668-3376 Jan 2002-Oct 2003: Data Entry Clerk Responsible for data entry of information pertaining to vehicle registrations, titles & drivers licenses. Data records management. Process daily bank deposits. Customer Service via telephone, email and in person 1800FLOWERS.COM Tiffany Plaza Ardmore , OK 73401 Phone: 580-224-3241 580-224-3241 Oct 2000-Dec 2001: Customer Service Representative/ Mentor Responsible for inbound customer orders Customer satisfaction representative-problem solving in order to maintain current customer and utilized search engines to find products for customers. Daily working of queue’s to ensure that all areas of customer order is completed accurately and efficiently. Fraud department-verified credit cards, customer information and reported findings via email to Fraud department. MEDICAL ARTS CLINIC 921 14th Ave NW Ardmore , OK 73401 Phone: 580-223-5311 580-223-5311 Dec 1998-May 2000: Collections Clerk Communication via telephone on past due patient accounts Typing of legal forms in the event that Small Claims was necessary Daily balance of cash drawer and deposits Maintained alphabetical and numerical filing system SECURITY FINANCE 221 S Main Altus , OK 73521 Oct 1990-Jul 1992: Collections Clerk/Assistant Manager Processed applications for small loans, posted payments, called customer with past due balances, kept record of all payments received, some skip tracing, daily balance of cash drawers, typed letters for collection accounts. EDUCATION ALTUS HIGH SCHOOL , ALTUS , OK (graduated 1981) WESTERN OKLAHOMA STATE COLLEGE, ALTUS , OK (2 semesters of General studies) KAPLAN UNIVERSITY Online (2 semesters of Paraprofessional studies)
Work history
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Skills

Skills

  • Order Tracking
  • Ticketing System
  • Product Knowledge
  • Following Procedures
  • Interpersonal Skills
  • Communication Etiquette
  • Ecommerce
  • Customer Satisfaction

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