Hafsa J.
LahorePakistan
97% Job Success
Top Rated Plus

Microsoft & VMware Expert | Azure | Office 365 | Helpdesk Specialist

Bringing forward an impressive 18-year trajectory in the IT field, my career is punctuated with extensive hands-on expertise across a broad spectrum of technologies, including Microsoft and VMware solutions, Google Workspace administration, and robust Helpdesk support for numerous MSPs. I am distinguished by my ability to execute seamless email and file migrations for enterprises, ensuring business continuity and efficient adaptation to new platforms. My tenure has honed not only technical acumen but also an astute understanding of the varied demands of working within multiple managed service provider environments. As a seasoned Helpdesk professional, I excel at delivering top-notch user support, resolving complex technical issues, and maintaining high satisfaction levels among diverse clientele. Comprehensive Experience: ✅ Multi-MSP Helpdesk Support: Extensive history in providing superior Helpdesk services for various MSPs, confidently addressing technical concerns and managing user expectations. ✅Helpdesk & Technical Support: Providing responsive support for all components of the environment, from troubleshooting VMware issues to resolving Office 365 user queries. ✅Long-Term IT Systems Management: Drawing from my 18-year career to administer and safeguard IT systems reliably, anticipating needs, and mitigating potential issues before they escalate. ✅VMware & Microsoft Technologies: Proficiency in the deployment and maintenance of VMware infrastructures coupled with deep expertise in Microsoft Azure, Office 365, and Windows Server solutions. ✅Google Workspace Migration Expertise: Specialized in substantial Google Workspace migrations, facilitating the transition of emails and files with precision and due diligence. ✅Enterprise-Level Email and File Migrations: A proven track record of managing complex migrations, skillfully moving data for thousands of users between various platforms with no data loss and minimal downtime. ✅Complex Migration Projects: Successfully managed numerous high-stakes migrations involving thousands of users, ensuring data integrity and minimal service interruption. ✅Windows Server Expertise: Maintaining secure and efficient Windows Server infrastructures with expertise in Active Directory, Group Policy, and core network services. Deep experience in administering Windows Server environments, and enhancing system security, performance, and reliability. ✅PowerShell & Automation: Automating tasks using PowerShell scripts to streamline Office 365, Azure, and VMware processes, resulting in improved accuracy and productivity. ✅Cybersecurity and Compliance: Implementing and upholding robust cybersecurity measures across multiple platforms and ensuring adherence to regulatory compliance for data protection. ✅Dedication to Customer Service: Commitment to delivering responsive and empathetic Helpdesk support, leveraging in-depth technical knowledge to resolve issues swiftly and thoroughly. ✅Strategic Disaster Recovery Planning: Expertise in crafting and deploying disaster recovery strategies across diverse infrastructures, providing peace of mind and business resiliency. ✅Virtual Desktop Infrastructure (VDI): Utilizing VMware Horizon to set up and manage virtual desktops, providing users with flexible, secure access to their workspaces. ✅Compliance and Best Practices: Maintaining compliance with industry regulations and utilizing VMware's best practices to enhance the performance and reliability of the virtual environment. I am driven by a passion for IT service excellence and a dedication to ensuring that my clients' IT infrastructures not only meet but exceed their operational requirements. With a proven ability to work across various sectors, I offer a dynamic skill set that addresses the contemporary challenges of a digital business landscape. Connect with me to discuss how my background can bring a wealth of experience, strategic problem-solving, and a customer-focused mindset to your organization’s IT initiatives.

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Skills

  • Microsoft Exchange Server
  • VMware vSphere
  • Windows Server
  • Office 365
  • VMware ESX Server
  • Technical Support
  • Microsoft Endpoint Manager
  • Microsoft 365 Copilot
  • Google Workspace
  • System Maintenance
  • System Administration

Get started working with Hafsa quickly with these predefined projects.

Get started working with Hafsa quickly with these predefined projects.

You will get 24/7 Weekly | Monthly | Server Maintenance | MSP IT Support Services

From $80
1 day delivery

You will get setup Microsoft /Office365 and Google Workspace and Migrations

From $50
1 day delivery

You will get Email deliverability and DNS issues fixed - DKIM, SPF, DMARC, Blacklisting

From $50
1 day delivery

You will get Reilable Emails + Drive Migration from Google Workspace. to Microsoft 365

From $150
1 day delivery