Microsoft Office is an office suite of desktop applications, servers and services for the Microsoft Windows and OS X operating systems. wikipedia.org

A data entry clerk, sometimes called a typist, is a member of staff employed to type data into a database using a keyboard. The keyboards used can often have specialist keys and multiple colours to help them in the task and speed up the work. wikipedia.org

Copywriting is the use of words and ideas to promote a person, business, opinion or idea. wikipedia.org

A transcription service is a business which converts speech (either live or recorded) into a written or electronic text document. Transcription services are often provided for business, legal, or medical purposes. wikipedia.org

E-learning comprises all forms of electronically supported learning and teaching. The information and communication systems, whether networked learning or not, serve as specific media to implement the learning process. wikipedia.org

Instructional Design (also called Instructional Systems Design (ISD)) is the practice of creating instructional experiences which make the acquisition of knowledge and skill more efficient, effective, and appealing.

PDF conversion is the process of converting PDF documents, an ubiquitous format for digital documents, to other formats, such as Microsoft Office formats (Word, Excel, Powerpoint), HTML, and computer graphics formats (GIF, JPEG, PNG).

Power BI is a cloud-based business analytics service that gives you a single view of your most critical business data. wikipedia.org

A learning management system (LMS) is a software application for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) education courses or training programs. wikipedia.org