Manasses L.
NairobiKenya

System Administrator/Service Desk Engineer

I am a seasoned IT System Support Engineer with 7 years of experience in providing exceptional technical support to businesses of all sizes. I possess a strong understanding of hardware, software, and networking concepts, and I am proficient in troubleshooting and resolving a wide range of IT issues. My commitment to excellent customer service ensures users receive clear and timely resolution to their problems. Skills & Expertise • Desktop and Server Support (Windows, macOS, Linux) • Network Troubleshooting • Active Directory & User Management • Cloud Technologies (e.g., Microsoft 365, Google Workspace) • Help Desk Ticketing Systems • Excellent Communication & Interpersonal Skills • Problem-Solving & Analytical Skills Services Offered • End-user troubleshooting and support (hardware, software, network) • System installation, configuration, and maintenance • Remote desktop support • User training and documentation creation • Security software maintenance and updates • System monitoring and proactive problem identification Why Choose Me? I am not only skilled in resolving technical issues but also passionate about providing exceptional customer service. I take pride in my ability to communicate clearly, explain complex problems in simple terms, and ensure user satisfaction. My clients consistently praise my responsiveness, proactive approach, and ability to minimize downtime.
Skills

Skills

  • Microsoft Azure Administration
  • Office 365
  • VMware Administration
  • VMware ESX Server
  • IT Support