I am an organized and detail-oriented professional with 10+ years of experience in Marketing Operations, Project Management, Email Marketing, Social Media Management, and HR. If you are looking for a 'Jack of all Trades' I can help you in the best possible ways.
I can help you as :
1. Project/Customer Manager -
a. Worked as Executive Assistant to CEO and perform administrative tasks.
b. Updating clients regularly on project development
c. Create monthly Email Marketing calendar, implement and optimize various digital marketing strategies.
d. Provide suggestions and solutions to the clients
e. Regularly check project statuses with the team.
f. Attend weekly meetings & Zoom Meetings with clients
g. Good at customer communication and account management
h. Assists in day-to-day activities and delegation of tasks to the team.
i. Coordinate with the team of Copywriters, designers, and developers for the timely delivery of assets.
j. Single point of contact between the team and different clients.
k. Create logins, train new employees, and generate various reports.
2. Client Onboarding Assistant -
Responsible for using templates to build out the backend systems for client accounts before they are onboarded into systems. It involves lots of data entry, templated artwork edits, uploading designs, creating separate folders in google drive, sharing access with clients, and integrating with other software required like Clickup, Asana, Trello, Monday, Airtable, Jira, and Bloo.
3. Email Marketing Specialist (Klaviyo, Mailchimp, Active Campaign, Sendinblue, Constant Contact) -
a. Set up Klaviyo integration with Shopify, woo-commerce, and WordPress ensuring accurate data synchronization.
b. Create automated flows, including welcome series, abandoned cart recovery, and post-purchase follow-ups.
c. Segment customer base and create and schedule targeted email campaigns.
d. Optimize email templates and content for higher engagement and conversions.
e. Monitor and analyze email campaign performance and implement A/B testing.
f. Design and build engaging, custom email pop-ups and email designs that reflect our client's brand and resonate with their audience.
g. Ability to work under tight deadlines.
h. In-depth expertise with Klaviyo, Mailchimp, ActiveCampaign and a solid understanding of its full suite of features.
4. Customer Service Representative -
a. Serve as the primary point of contact for customers, responding to inquiries via email, and live chat promptly and professionally.
b. Provide exceptional customer service by addressing and resolving customer concerns, issues, and inquiries regarding products, orders, payments, and shipping.
c. Utilize effective communication skills to explain product features, policies, and procedures clearly and courteously.
d. Collaborate with internal teams such as shipping, logistics, and product management to ensure prompt resolution of customer issues and escalate complex cases when necessary.
e. Maintain accurate and detailed customer records, ensuring all interactions and resolutions are documented in our customer service system.
f. Identify trends and recurring issues to propose process improvements and enhance overall customer satisfaction.
g. Stay up to date with product knowledge and company policies to provide accurate information to customers.
h. Strive to meet or exceed set performance targets related to customer satisfaction, response time, and quality of service.
5. Social Media Marketing
a. Responsible for creating and implementing social media strategies to increase brand awareness
b. Managing social media accounts - Facebook, Instagram
c. Social Media Content Scheduling
d. Monitoring social media trends, analyzing data, and optimizing campaigns.
6. . Administrative Tasks -
a. Managing spreadsheets
b. Tracking various things
c. Dealing with contracts and invoices, light bookkeeping
d. Other random odd tasks/projects
e. Building SOP's
f. Data Entry
g. Performing market research.
h. Gathering and processing research data.
i. Blog posting on WordPress.
Who I am :
a. Certified Professional with 7+ years of experience in Digital Marketing & Analytics from IIM or similar roles.
b. Flexible with the time zone from Monday-Friday.
c. Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely.
d. Hardworking, detail-oriented, and dedicated individual
e. Familiar with Microsoft Office and Google Workspace, Graphic, and Video Editing (Using Canva), WordPress, Clickfunnels, ChatGpt, ActiveCampaign, Formulas in google sheets, Zapier, Shopify, goHighLevel, Slack, Zoom, Zendesk, Hubspot, Clickup, Asana, Trello, Airtable, Monday, Zoho CRM, Bitrix24.
f. Flexible to adapt to changing work schedules and occasional overtime or weekend shifts, as required.
g. Proficiency in using customer service software, live chat platforms, and email management tools.
h. Always eager to learn new software and technologies.