Hire the best Answered Tickets Freelancers in Nairobi, KE
Check out Answered Tickets Freelancers in Nairobi, KE with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (11 jobs)
5-Star Feedback From Clients I've Worked With: "She is super attentive to details, and ensures customer issues are taken care of. In addition, she is great in recording and tracking data and reporting trends. I would definitely hire her again!" "Suzi was one of the first contractors for our fintech eCommerce business and played many roles throughout the last couple years. She helped us develop the product, handled customer service, and dealt with partner relations. She has extremely strong customer service skills, was great at liaising with partners, and excels at giving feedback, which helped us guide the product roadmap and major decisions for the business. Suzi has been exceptional to work with and would highly recommend her in customer service roles." "Working with Susan was truly a joy. She is reliable, dependable, hardworking, and truthful. These qualities were very important to me as an employer and they are personal attributes that are hard to teach. Susan learns very quickly, is a go-getter, and is always ready to do her best." --------------------------------------------------------------------------------------------------------------- I am a Customer Service Expert with over 5-year experience in the Customer service industry. I have engaged in various projects involving Customer service, admin support, and data entry. I have gained immense skills which enable me to execute tasks with ease. I possess great interpersonal skills such as great communication skills which enable me to communicate freely with my clients. I deliver my projects in a professional and timely manner. What service do I offer? Customer Service i.e: Live chat support, Email Handling, Call handling. Analytic, Adaptive and Investigative are my core competencies. These three attributes enable me to identify customer challenges through trend analysis, incorporate feasible mitigation measures for damage control and offering personalized services to meet individual customer needs while keeping with the organization standards in the quality of service delivery. I strive to be professional in all my dealings with clients. I communicate early and deliver work on time. I thrive on speed and precision. It is my goal to give you content that will improve your business and help you to attain your goals. I am assertive and self-motivated which helps me in forging forth towards accomplishing delegated tasks and projects within an environment with limited resources. I am a dedicated employee. I understand the importance of deadlines and therefore will always deliver work as and when agreed. Customer Service is my passion. Give me a try, you definitely won't regret it! I look forward to hearing from you soon.
Answered Tickets
Customer ServiceSchedulingAnswered TicketAdministrative SupportSocial Customer ServiceCustomer SupportEmail CommunicationInbound InquiryEnglishHelp ScoutZendesk - $12 hourly
- 4.5/5
- (29 jobs)
Are you tired of dealing with the struggles of inadequate customer support? Let me step in and provide the solution your business needs. I understand the importance of: ✔️Responding to emails, chats, and phone calls promptly ✔️Handling appointments, ✔️Transcription ✔️Note-taking effectively. ✔️Follow up on client feedback ✔️Escalate issues to team members Tools ✔️Phone ✔️Freshsales ✔️FreshDesk ✔️Hubspot ✔️Asana ✔️Help desk I am confident in my abilities to deliver exceptional customer service feedback and foster great client-company relations. With my excellent communication skills, fluency in English, and friendly yet professional demeanor, I am the ideal candidate to support your business goals and vision while satisfying your customers' needs. Additionally, timezone is not an obstacle for me, as I am capable of working in any time zone. Let's chat further about your project and how I can help take your customer service to the next level.
Answered Tickets
Customer SatisfactionAnswered TicketProduct KnowledgeOnline Chat SupportGoogle WorkspaceSocial Media ManagementPersonal AdministrationData EntryMicrosoft WordEmail SupportCustomer SupportTeam Management - $5 hourly
- 0.0/5
- (1 job)
Hi there, are you a CEO or Business Owner struggling to juggle multiple tasks? Look no further! I’m here to help you streamline your operations and boost your productivity. My name is Mark. I have experience and a passion for Administrative and Customer Service Success. I have the much-needed techniques, skills, and abilities to boost productivity and make dreams a reality. Why me? 🏆 I have experience in Customer Service Freelancing on Upwork. ⭐ Fluent in English (verbal and written communication skills). ✅ Available to work in EST, UTC, PST, or CST time zone. 🧠 A multi-skilled individual who is easy to work with, I want to be part of a company where I can grow and learn new things. I want to test my skills to the point that I can be better than who I am now. Let’s connect, and I’ll show you how my services can be a valuable investment for your business. Together, we can make your vision a reality!
Answered Tickets
Microsoft WordGoogle DocsRechargeTrelloProduct KnowledgeOrder TrackingInbound InquiryAnswered TicketSocial Media ManagementCustomer ServiceCustomer SupportPhone CommunicationEmail SupportShopifyGorgias - $10 hourly
- 5.0/5
- (2 jobs)
I’m a dedicated customer service professional with extensive experience in call handling, email support, and social media management. My passion lies in creating exceptional customer experiences, whether I’m resolving inquiries over the phone, crafting thoughtful email responses, or engaging with clients on social platforms. I thrive in dynamic environments and pride myself on my ability to adapt and communicate effectively with diverse audiences. With a proven track record of improving customer satisfaction and building lasting relationships, I’m here to help your business shine. Let’s work together to enhance your customer service efforts and turn inquiries into loyal relationships.
Answered Tickets
Google DocsData EntryWritingAdministrative SupportProofreadingAnswered TicketVirtual AssistanceBlog WritingArticle WritingEmail CommunicationBlog Content - $3 hourly
- 5.0/5
- (2 jobs)
I acquired a Diploma in fashion and interior design then proceeded to work in this role on a project-based setup doing various design work for different clients. I also concurrently worked as a salesperson for Movit products and Del Monte. My main role in these positions was branding and marketing. This equipped me to be not only dynamic but also an excellent communicator. Later I moved on to work for Alliance in motion global selling and promoting herbal products. This equipped me to be assertive and time conscious. I also occasionally do transcription work and have two years of experience in this.I also have acquired knowledge in the use of slack, CRM, Salesforce and Zendesk softwares and looking forward to applying the knowledge. I am looking forward to expanding my knowledge further.
Answered Tickets
Data EntryCRM SoftwareZendesk APISalesCustomer SupportMicrosoft WordSocial Media MarketingCommunication EtiquetteAnswered TicketInventory ManagementPhone Support - $7 hourly
- 3.1/5
- (2 jobs)
🚀 Business Growth & B2B Sales Expert | Helping Companies Scale Revenue & Expand Markets Struggling to generate consistent high-quality B2B leads, close high-value deals, or expand into new markets? You’re not alone—many businesses face these challenges. That’s where I come in. With 6+ years of experience in B2B sales, lead generation, and strategic market expansion, I help businesses unlock sustainable revenue growth by optimizing sales strategies, securing enterprise-level deals, and streamlining CRM processes. How I Help Businesses Grow: ✔ B2B Lead Generation & Sales Strategy – Build and optimize a high-converting sales pipeline that attracts decision-makers. ✔ Market Expansion & Competitive Positioning – Develop data-driven entry strategies for new markets and industries. ✔ High-Value Deal Closing & Negotiation – Utilize proven sales techniques to secure large contracts. ✔ CRM & Sales Automation – Implement and optimize Salesforce, HubSpot, and Zoho CRM for efficiency. ✔ Digital Sales & Growth Strategies – Use Google Ads, LinkedIn Outreach, and Email Marketing to increase revenue. What Sets Me Apart? ✅ Proven track record of increasing client acquisition by 20% and boosting revenue by 25%. ✅ Experience working with global markets (USA, UK, Middle East, Africa). ✅ Skilled in both outbound & inbound sales strategies to drive business growth. ✅ Deep expertise in CRM tools, automation, and B2B sales optimization. If you're looking for a results-driven business development expert to scale your revenue and expand into new markets, let's talk. Click ‘Hire Now’ or send me a message!
Answered Tickets
Technical SupportTicketing SystemOutbound SalesLead GenerationData EntryCustomer SatisfactionAdministrative SupportCustomer ServiceAnswered TicketCustomer SupportCold CallingPhone SupportEmail SupportZendesk - $7 hourly
- 0.0/5
- (0 jobs)
I am a seasoned customer service professional with over three years of experience providing top-notch support for e-commerce and service-based businesses. My expertise lies in using Zendesk and other CRM tools to manage customer inquiries efficiently and ensure satisfaction across multiple channels, including email, live chat, and phone Here’s what I offer: ⦾Zendesk Expertise: Proficient in handling inquiries, troubleshooting issues, and providing tailored support across all communication channels. ⦾Industry Knowledge: Skilled in supporting health and fitness, beauty services, and roadside assistance, ensuring relevant and effective solutions. ⦾E-commerce Proficiency: Experienced with platforms like Shopify and Samcart for smooth order processing and payment handling. ⦾Effective Communication: Committed to delivering fast, friendly, and empathetic support that builds customer loyalty. ⦾Process Improvement: Utilize customer feedback to provide insights that enhance service quality and reduce churn rates. I recognize the unique demands of e-commerce businesses and am committed to ensuring your customers feel valued and supported, so you can concentrate on growing your brand. Let’s collaborate to deliver outstanding customer experiences!
Answered Tickets
Zoho CRMProduct KnowledgeAnswered TicketEmail SupportShopifyEcommerce Order FulfillmentEcommerce Purchase TrackingEcommerce SupportZendeskOrder ProcessingOnline Chat SupportCustomer ServiceCustomer RetentionCustomer Support Want to browse more freelancers?
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