Hire the best Answered Tickets Freelancers in Nairobi, KE

Check out Answered Tickets Freelancers in Nairobi, KE with the skills you need for your next job.
  • $15 hourly
    5-Star Feedback From Clients I've Worked With: "She is super attentive to details, and ensures customer issues are taken care of. In addition, she is great in recording and tracking data and reporting trends. I would definitely hire her again!" "Suzi was one of the first contractors for our fintech eCommerce business and played many roles throughout the last couple years. She helped us develop the product, handled customer service, and dealt with partner relations. She has extremely strong customer service skills, was great at liaising with partners, and excels at giving feedback, which helped us guide the product roadmap and major decisions for the business. Suzi has been exceptional to work with and would highly recommend her in customer service roles." "Working with Susan was truly a joy. She is reliable, dependable, hardworking, and truthful. These qualities were very important to me as an employer and they are personal attributes that are hard to teach. Susan learns very quickly, is a go-getter, and is always ready to do her best." --------------------------------------------------------------------------------------------------------------- I am a Customer Service Expert with over 5-year experience in the Customer service industry. I have engaged in various projects involving Customer service, admin support, and data entry. I have gained immense skills which enable me to execute tasks with ease. I possess great interpersonal skills such as great communication skills which enable me to communicate freely with my clients. I deliver my projects in a professional and timely manner. What service do I offer? Customer Service i.e: Live chat support, Email Handling, Call handling. Analytic, Adaptive and Investigative are my core competencies. These three attributes enable me to identify customer challenges through trend analysis, incorporate feasible mitigation measures for damage control and offering personalized services to meet individual customer needs while keeping with the organization standards in the quality of service delivery. I strive to be professional in all my dealings with clients. I communicate early and deliver work on time. I thrive on speed and precision. It is my goal to give you content that will improve your business and help you to attain your goals. I am assertive and self-motivated which helps me in forging forth towards accomplishing delegated tasks and projects within an environment with limited resources. I am a dedicated employee. I understand the importance of deadlines and therefore will always deliver work as and when agreed. Customer Service is my passion. Give me a try, you definitely won't regret it! I look forward to hearing from you soon.
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    Customer Service
    Scheduling
    Answered Ticket
    Administrative Support
    Social Customer Service
    Customer Support
    Email Communication
    Inbound Inquiry
    English
    Help Scout
    Zendesk
  • $12 hourly
    Are you tired of dealing with the struggles of inadequate customer support? Let me step in and provide the solution your business needs. I understand the importance of: ✔️Responding to emails, chats, and phone calls promptly ✔️Handling appointments, ✔️Transcription ✔️Note-taking effectively. ✔️Follow up on client feedback ✔️Escalate issues to team members Tools ✔️Phone ✔️Freshsales ✔️FreshDesk ✔️Hubspot ✔️Asana ✔️Help desk I am confident in my abilities to deliver exceptional customer service feedback and foster great client-company relations. With my excellent communication skills, fluency in English, and friendly yet professional demeanor, I am the ideal candidate to support your business goals and vision while satisfying your customers' needs. Additionally, timezone is not an obstacle for me, as I am capable of working in any time zone. Let's chat further about your project and how I can help take your customer service to the next level.
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    Customer Satisfaction
    Answered Ticket
    Product Knowledge
    Online Chat Support
    Google Workspace
    Social Media Management
    Personal Administration
    Data Entry
    Microsoft Word
    Email Support
    Customer Support
    Team Management
  • $10 hourly
    |Customer Service representative with three years of experience| The world isn’t standing still, and neither are customers. Customers' needs are evolving day by day and their options are increasing. This is why I take bold steps to better serve customers' needs and now is the best time to hire me. I find this gracious platform as an opportunity for me to yield customer satisfaction to the valued client. I bring in creativity, innovation, proactiveness, and professional customer service. I am proficient in chat support, email support, call support as well as social media support and management. In addition, I am tech-savvy and easy to work with customer service systems. I bring three years of experience in handling customers on social media, phone support, live chat as well as email handling. I major in: Solving the problem efficiently: Quick with quality Making responses personal: I take ownership Inspire customer loyalty: I Give them a reason to come back Listen Carefully: I have exceptional listening skills You will find me punctual, professional, and excellent in execution. Therefore, I assure you that you will be more than satisfied after receiving my work and services. A happy client is my daily routine. Thank you for your time. I am looking forward to working with you.
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    Microsoft Excel
    Answered Ticket
    Customer Experience Research
    Customer Support
    Active Listening
    Communication Etiquette
    Phone Communication
    Customer Engagement
    Ticketing System
    Customer Service
    Email Communication
    Phone Support
    Online Chat Support
    Email Support
  • $5 hourly
    Hi there, My name is Mark. I have a passion for Administrative and Customer Service Success. I have the much-needed techniques, skills, and abilities to build relationships and exceed expectations. Why me? 🏆 I have an experience in Customer Service Freelancing on Upwork. ⭐ Fluent in English (verbal and written communication skills). ✅ Available to work in EST, UTC, PST or CST time zone. 🧠 A multi-skilled individual who is easy to work with, I want to be part of a company where I can grow and learn new things. I want to test my skills to the point that I can be better than who I am now. I AM NOT JUST A VIRTUAL HELP! I AM YOUR BUSINESS PARTNER!
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    Microsoft Word
    Google Docs
    Recharge
    Trello
    Product Knowledge
    Order Tracking
    Inbound Inquiry
    Answered Ticket
    Social Media Management
    Customer Service
    Customer Support
    Phone Communication
    Email Support
    Shopify
    Gorgias
  • $9 hourly
    I am a developer experienced in making desktop and android application mainly in java language.I am also fluent in python,c# and sql.However I have been writing articles , academic papers and also research papers in different fields which include: psychology, business, history and biology. I deliver timely quality jobs and highly committed to tasks assigned to me.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Email Support
    Online Chat Support
    Answered Ticket
    Order Tracking
    Customer Satisfaction
    Product Knowledge
    Communication Etiquette
    Customer Support
    Customer Service
    SQL
    C#
    Python
    Java
  • $30 hourly
    TOP RATED freelancer on Upwork, specializing in Technical and Customer support. With over 7 years of customer support and technical support skills, I am your solution to 100% customer satisfaction. It's a custom for me to see that your business gives back to your customers in the best way possible, which I believe is the common goal of all businesses. I make sure that my customer gets the worth of his money, by being tolerant, honest, kind, and understanding, and a person who is ready to take that challenge as his own. As an expert on various software applications, online websites, website development and maintenance, WordPress expert, email handling, and the like, I am confident that my accuracy, efficiency, determination, and sincerity will prove an asset to you and your customers.
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    Stripe API
    Socialbakers
    Stripe
    Ticketing System
    Helpdesk
    Customer Support
    Technical Support
    Microsoft Teams
    Administrative Support
    Communication Etiquette
    Answered Ticket
    Order Tracking
    Online Chat Support
    Social Media Management
    Freshdesk
  • $7 hourly
    Dynamic and enthusiastic Virtual Assistant and Customer Service Executive. With 4+ years of experience in delivering outstanding customer support services. Innovative in leveraging extensive product and service knowledge, as well as creating solutions for customers to drive loyalty, retention, and revenue. Dependable and organized team player. I am a very determined and focused professional, committed to results and deadlines. Experienced in/with - ✅ Online Customer Service ✅ Online Virtual Assistance ✅ Live Chat ✅ Email Handling ✅ Technical Support ✅ Customer Support ✅ Freshdesk ✅ Zendesk I believe that customer service is the heart of any successful business. Therefore, it is my number one priority to provide the best for my clients.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Technical Support
    Ticketing System
    Outbound Sales
    Lead Generation
    Data Entry
    Customer Satisfaction
    Administrative Support
    Customer Service
    Answered Ticket
    Customer Support
    Cold Calling
    Phone Support
    Email Support
    Zendesk
  • $24 hourly
    I'm Esther I can type very fast I know swahili to just incase you need you work to be written like that i can do that very well
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    TypeScript
    TIMETRACKER
    Watch
    Transaction Data Entry
    ABBYY FineReader
    Question & Answer Website
    Typing
    Answered Ticket
    Written Comprehension
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