Hire the best Answered Tickets Freelancers in Angeles City, PH
Check out Answered Tickets Freelancers in Angeles City, PH with the skills you need for your next job.
- $8 hourly
- 5.0/5
- (6 jobs)
With over 10 years of dedicated experience in customer service, I have honed my skills in delivering exceptional service to clients across various industries. My expertise lies in effectively managing customer inquiries, resolving issues, and ensuring satisfaction at every touchpoint. Key Strengths & Skills: Customer Support Management: Proficient in handling customer inquiries via multiple channels including email, chat, and social media. I excel in responding to both simple and complex issues in a timely and professional manner. Conflict Resolution & Problem Solving: Skilled in de-escalating difficult situations, addressing customer complaints with patience and empathy, and providing creative solutions that ensure long-term satisfaction. CRM Tools & Ticketing Systems: Experienced in using customer relationship management (CRM) software such as Zendesk, Gorgias, Reamaze, and Freshdesk, to manage customer interactions, track support tickets, and maintain detailed records. Multitasking & Time Management: I thrive in fast-paced environments, ensuring that all inquiries are handled efficiently, even during peak hours. I can juggle multiple customer requests without sacrificing quality.
Answered Tickets
Inbound InquiryCommunication EtiquetteEnglishEmail SupportOnline Chat SupportSocial Media ManagementCustomer SatisfactionAdministrative SupportAdministrateCustomer SupportAnswered TicketSocial Media WebsiteCustomer Support PluginCustomer Service - $7 hourly
- 0.0/5
- (2 jobs)
Hello, my name is Harvey Nicdao. I am a hardworking dedicated person who believes in working with integrity and have been working as a customer service for 3 years. Though I only have 3 years of working experience I believe I have qualities that make me excel in this industry. I am a graduate of Business Management from Holy Angel University in Pampanga, Philippines. My education background help me perform and excel according to my client expectations. I am very confident of our success together as I am very punctual and creative. I look forward to hear from you soon. Thank you.
Answered Tickets
Communication EtiquetteData EntryAnswered TicketCanvaOrder FulfillmentTime ManagementCRM SoftwareProduct KnowledgeCustomer SupportOrder TrackingEmail Support - $10 hourly
- 4.3/5
- (10 jobs)
I have more than 12 years of experience in Customer Service (email, chat, and content moderation). My experience working in the BPO industry equipped me with the knowledge required to tackle any customer service-related project and helped me develop my skills. Last quarter of 2014, I decided to pursue my career as a Freelancer. Here are the highlights of my online career: UK & British Content Moderation - OpenWeb (IL) Data Entry Specialist - Booste S. A. (PL) Email Support Specialist (Zendesk) - Yours Truly Clothing (USA) eCommerce (Shopify) Virtual Assistant - Bert Tassoni (AU) Content Moderator - GymSales (AU) Data Entry Specialist - James Laker (CA) Chat Support Specialist - Engage to Sell (USA) Online Skills: - Work with tickets (emails) on Zendesk. - Moderate Facebook Fan page. - Familiar with Shopify, WooCommerce, and Aliexpress platforms. - Search for suppliers via AliExpress and negotiate with the price. - Process orders through .CSV file to a supplier. - Familiar with Stripe disputes and chargebacks. - Update tracking numbers. - Check the order status. - Process refunds, returns, and replacement of orders. - Administrative Support: Data Entry, Web Research. - Content Moderation (email, chat, IM, profiles, blogs, comments, images, videos, etc.) Let's work together and help you be on the top spot!
Answered Tickets
Community ModerationForum ModerationAnswered TicketCustomer SupportDropshippingAliExpressContent ModerationData EntryCustomer ServiceOrder TrackingEmail SupportOrder ProcessingZendesk - $7 hourly
- 0.0/5
- (1 job)
I have 8+ years of extensive experience in technical, sales, collections, retention, and customer service roles for both voice, chat and email accounts. I have strong written English skills which I have developed while working as a chat and email customer support representative for different companies. Over the years of my work experience I have learned to combine different strategies in effectively writing responses for different types of customers. I am passionate about customer service, engaging with diverse personality types, and I always aim to surprise and delight. I can look outside the box of a puzzle and scrutinize all various problems, analyzing until I can come up with the best solution. I drive for work excellence, possesses self-discipline and can work with minimum supervision. I'm open for part-time and full time projects.
Answered Tickets
KPI Metric DevelopmentMultitaskingTime ManagementCommunication EtiquetteCustomer SatisfactionAnswered TicketFollowing ProceduresTicketing SystemEmail SupportOnline Chat SupportZendesk Want to browse more freelancers?
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