Hire the best Answered Tickets Freelancers in Davao, PH
Check out Answered Tickets Freelancers in Davao, PH with the skills you need for your next job.
- $7 hourly
- 5.0/5
- (2 jobs)
With vast experience in the customer service industry , I pride myself in being an expert in the following fields : team management , executive assistant role , administrative tasks , real estate cold caller and lead qualifier
Answered Tickets
Answered TicketEmail CommunicationAdministrative SupportFile ManagementSchedulingCommunication EtiquetteQA ManagementData EntryCustomer Service TrainingOnline Chat SupportEmail SupportPhone SupportOrder Processing - $12 hourly
- 5.0/5
- (2 jobs)
🚀 Ready to take your business to the next level? Let me handle the details while you focus on growth and success! With years of experience in both corporate and freelance settings, I bring a unique blend of efficiency, professionalism, and dedication to every project. My mission? To streamline operations, enhance customer experiences, and help your business run like a well-oiled machine. 🔹 My Expertise: ✅ Customer Support (Chat, Email & Calls) ✅ Real Estate Virtual Assistance ✅ E-commerce Store Management ✅ Appointment Scheduling & Calendar Management ✅ Data Entry & CRM Management ✅ Lead Generation & Follow-ups I pride myself on being reliable, proactive, and results-driven—going the extra mile to ensure your business thrives. 📌 Let’s work together to simplify your workload and maximize productivity. Ready to scale? Hire me today! 🚀😊
Answered Tickets
American English AccentVirtual AssistanceCustomer Relationship ManagementAnswered TicketCustomer SatisfactionCommunication EtiquetteEcommerce Order FulfillmentOrder TrackingEcommerce SupportZendeskAppointment SettingShopifyEcommerceEmail SupportCustomer Engagement - $10 hourly
- 5.0/5
- (4 jobs)
Experienced in Chat and Email Customer Service Support. I always see to it that I am giving an excellent customer service to the clients.
Answered Tickets
Email CommunicationCustomer SatisfactionProduct KnowledgeCustomer SupportCustomer RetentionCustomer ServiceAnswered TicketMultitaskingSocial Customer ServiceOnline Chat SupportEmail SupportOrder TrackingJira - $6 hourly
- 5.0/5
- (8 jobs)
A highly motivated person who's open to new opportunities and can take expectations at its fullest. Someone who has handled different job roles where time management is present, definite work success, customer & client satisfaction reached, productive in all tasks, indeed reliable, fluency in English, efficient at work, can be trained easily, can work independently or be a team player. - 7 years in Customer Support field - Team Lead in 2024 Tools That I'm Familiar With: -Shopify -Woocommerce -Shipstation -Helpscout -Slack -Click Up -ReAmaze -Notion -Talkable -Paypal/Stripe -Wechat -Zendesk -Telegram -Round Cube Basic experience in the following: -Airbnb -Booking.com -VRBO Let's make your business grow together!
Answered Tickets
Email CommunicationOnline Chat SupportEmail SupportEnglishMicrosoft PowerPointAnswered TicketWooCommerceTicketing SystemShopifyCustomer Service - $6 hourly
- 4.9/5
- (8 jobs)
I hold a Bachelor of Science in Economics and have successfully passed the Civil Service Exam. With 15 years of experience in Customer Service, I have worked with major U.S. telecom providers such as AT&T, Comcast, and T-Mobile, honing my ability to deliver exceptional customer support. Over the course of 10 years in the BPO industry, I led a team for three years, where I was responsible for coaching, managing administrative tasks, and driving team motivation to meet and exceed performance goals. Beyond customer service, I have strong sales experience, having worked as a telemarketer for car warranties, internet services, and product sampling, as well as managing appointment-setting campaigns. Additionally, I have experience as a virtual assistant for an e-commerce business, where I utilized Shopify and Gorgias to support online operations. I am highly passionate about my work, value integrity, and thrive in independent and collaborative environments. My background in customer service leadership has refined my communication and interpersonal skills, allowing me to effectively engage with diverse teams and customers. I look forward to the opportunity to contribute my expertise and dedication to your organization.
Answered Tickets
Customer SatisfactionPhone CommunicationExecutive SupportTelemarketingCustomer SupportAnswered TicketCustomer ServiceCommunication SkillsSupervisionShopifyZendeskEnglish - $5 hourly
- 5.0/5
- (1 job)
Secure a job as a customer service representative, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines. Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Answered Tickets
Customer ServiceAnswered TicketOrder FulfillmentTicketing SystemEmail CommunicationData EntryCustomer SatisfactionProduct KnowledgeEmail SupportOnline Chat SupportSocial Media ManagementOrder Tracking - $13 hourly
- 5.0/5
- (19 jobs)
Hi! I'm Nina, a dedicated Customer Happiness Manager and E-Commerce Virtual Assistant with 14 years of experience in customer support, inventory management, and e-commerce operations. I specialize in providing seamless customer experiences, managing logistics, and optimizing workflows for online businesses. What I Can Do for You: ✅ Customer Service Excellence – Live chat, chatbots, email management, and social media support (Facebook, IG, TikTok) ✅ E-Commerce Support – Amazon & Shopify customer service (order management, refunds, inventory, replacements, return/exchange) ✅ Inventory & Shipping Management – Experienced with ShipBob, ShipStation, and Shippo for order fulfillment and logistics ✅ Project & Calendar Management – Keeping everything organized and running smoothly ✅ Research & Lead Generation – Finding valuable insights and potential clients ✅ Data Entry & Transcription – Fast and accurate data processing ✅ Reports & Tracking – Weekly reports, SOP creation, and tracker updates ✅ Automation & CRM Management – Proficient in Gorgias, Salesforce, Asana, Zendesk, Freshdesk, ClickUp, Trello, and more I recently completed training as a GoHigh Level VA, expanding my expertise in automation, customer pipelines, and CRM management to help businesses scale efficiently. With a strong background in e-commerce, customer happiness, and logistics, I’m here to help your business run smoothly and keep customers satisfied. 📩 Let’s connect! Message me to discuss how I can support your business.
Answered Tickets
Answered TicketProduct KnowledgeCustomer ServiceChat & Messaging SoftwareLead GenerationDatabase ManagementSalesEmail SupportProject ManagementInventory ManagementReputation ManagementCustomer SupportGeneral TranscriptionEmail Communication - $15 hourly
- 4.8/5
- (31 jobs)
Hello and welcome to my Upwork profile page! I worked in the BPO industry for 4 years and decided to build my online career as a VA last 2010. I worked with different types of businesses and did really well with my job, leading me to become one of the highly-rated freelancers on this platform. Let me list down the things I've done for my clients: 🔸 Shopify Expert: Posted products, wrote descriptions, edit photos, and update stock inventory 🔸 Wrote short blogs for a dog-minding company 🔸 Order Management (order fulfillment, order tracking, creating invoices, returns/refunds/cancellations/retention, and order reshipment) 🔸 Creating a Knowledgebase (SOPs) for the company and staff to follow and review 🔸 Email/Ticket Support/Management (highly trained to handle and respond to hundreds of emails per day while still maintaining a high customer satisfaction rate and fast response time) 🔸 Helpdesk/Community Support (creating/improving macros, articles, FAQs, etc.) 🔸 Account Management (recommending plans fit for the customer’s needs, refunds/cancellations requests, and reporting error/bug issues) 🔸 Team Management 🔸 Live Chat Support 🔸 Tier 1 &2 Technical Support (TV, phone, and internet services) 🔸 Phone Support 🔸 Social Media Management 🔸 Influencer Manager 🔸 Administrative Support 🔸 Recruitment I'm confident in using the following software/platforms: 🔹 Shopify 🔹 Trello 🔹 Zendesk, LiveChat, Close CRM, Reamaze, and other CRM software like Gorgias, Freshdesk, Tidio, etc. 🔹 Paypal, Stripe, Recharge 🔹 Google Suite (Docs, Sheets, Forms, Gmail, etc.), MSWord, Excel 🔹 Slack, Zoom, Skype, Discord, Basecamp, Telegram I have a proven customer satisfaction rating and have an excellent eye for detail. I also have exceptional communication skills and can definitely convey my thoughts well in the English language. I would definitely love to hear from you! Let's talk! :)
Answered Tickets
Following ProceduresAnswered TicketOrder FulfillmentAdministrative SupportMicrosoft ExcelProduct KnowledgeShopifyCustomer ServiceCustomer SupportEmail CommunicationTechnical SupportPhone SupportOrder TrackingZendesk - $10 hourly
- 5.0/5
- (2 jobs)
Are you looking for a seasoned and skilled Customer Service Specialist to elevate your business? Your search ends here! I have been a Customer Service Specialist for 10 years, with experience communicating with customers via phone, email, and live chat. However, I am always eager to learn and grow to improve in everything I do. I am excited to dedicate myself to any opportunities on Upwork and am open to training programs that will enhance my skills and expand my knowledge in this industry. I've had the privilege to work with esteemed companies, including AT&T, Worldpay, Notion, Uber Eats, and most recently, an E-Commerce Health Brand Company. My expertise extends to utilizing industry-leading tools such as: ✨Zendesk ✨HelpScout ✨Intercom ✨Salesforce ✨Bliss. I am prepared to deliver exceptional customer care for your business through various channels, including phone, emails, and chats. Moreover, I am proficient in various E-Commerce platforms like: ✨Shopify ✨Sticky IO ✨Ship Station ✨Pitney Bowes ✨JetPack ✨ OrderDesk Additionally, I bring experience in managing customer service agent teams in the BPO industry. If ensuring excellent customer service deliverables for your business is a priority, don't hesitate to send me a message. Let's connect and schedule a time to discuss how I can add significant value to your operations.
Answered Tickets
Answered TicketEcommerceCustomer ServiceTicketing SystemEmail CommunicationJetPackEcommerce Order FulfillmentSlackShopifyCustomer SupportIntercomPhone SupportZendeskHelp ScoutEmail Support - $10 hourly
- 3.8/5
- (4 jobs)
I am detail-oriented, willing to learn new things, work in a fast-paced environment, work flexibly, and fast learner. I apply proven management, multitasking, customer service, critical and creative thinking skills. I am confident that I have the skills required to do the job adeptly and perform above expectations successfully. Tools: Gorgias Zendesk FreshCaller FreshDesk Shopify ShipStation Masters Trello Slack Asana Crello Canva Adobe Photoshop (Basic) Microsoft Office Facebook Ad Manager Facebook Business Manager
Answered Tickets
ShopifyCustomer SupportAnswered TicketMultitaskingManagement SkillsCustomer ServiceTechnical SupportEmail SupportZendeskSocial Media ManagementSocial Media Advertising - $10 hourly
- 5.0/5
- (4 jobs)
⭐With 5 years of customer service experience, I am the BEST person to help increase the customer rating of your online marketplace. I am searching for a company where I can work long-term and develop my skills while contributing to the company's growth. I am committed to self-development and always eager to learn. If you are looking for someone to help deal with upset customers and turn things around, I am all up for the job. Equipped with a friendly tone and professional attitude, I can put a smile in your customer's faces. 👌 TOP SKILLS: - 📞 Call Handling - 📧 E-mail Management - 💻 Live Chat - 🔧 Technical Support - 👨🏫 Product Training - 📋 Team Management - 🌏 Internet Research OFFERS: ✅ Call support/Phone handling ✅ Project Management ✅ Ticket Moderator ✅ Email Marketing/Support ✅ Customer Support ✅ Admin Support/Assistant ✅ Social Media Management ✅ Calendar Management ✅ Technical Support ✅ Data Entry ✅ Scheduling Appointment ✅ Telemarketing ✅ Order Processing ✅ Track and Trace order ✅ Google Docs, Sheet proficient ✅ Sales Specialist I am a very responsible person who likes punctuality and good customer service, resolving problems in real-time and efficiency are all my goals. Multitasking and detail-oriented are my two strongest skills. I work well under minimum supervision, am highly trainable, receptive to feedback, and always aim to exceed expectations. My main advantage is I continuously learn every day and always keep myself updated with the changes. I always want long-term relationships with my clients and I value every project that has been given. ⭐LET'S TALK HOW I CAN CONTRIBUTE TO YOUR COMPANY⭐
Answered Tickets
Online Chat SupportPhone SupportEmail SupportTechnical SupportCustomer SatisfactionCustomer SupportSalesforceAnswered TicketLead GenerationCustomer ServiceData Entry - $6 hourly
- 0.0/5
- (0 jobs)
Good day, I'm Jenezel Andaya but they call me as Jenny, a 24 year old currently residing in Davao Philippines. My professional journey encompasses 4 years tenurity to customer service in BPO industry. I'm handling an International accounts such as AT&T, QVC, IPSY, and Remitly. I've honed my ability to attentively understand my customers' needs and promptly address their concerns with effective solutions, backed by my ample experience. I've conscientiously developed my customer service skills, handling a wide array of personalities and adeptly handling tense situations with unhappy customers. My method revolves around attentive listening and providing outstanding customer service, particularly through written communication. Expressing my enthusiasm to join your esteemed organization in the realm of phone, email, and chat support evokes a sense of excitement within me. This opportunity represents a chance for personal growth and skill refinement, allowing me to delve into new aspects of the customer service domain. With a background as a seasoned customer experience associate, I've had the privilege of assisting a broad spectrum of clients spanning diverse industries. My track record reflects a consistent delivery of outcomes surpassing client expectations. Regardless of project duration, my primary objective remains ensuring seamless business operations. I remain vigilant for opportunities to enhance productivity and drive profitability.
Answered Tickets
Product KnowledgeOrder TrackingAnswered TicketData EntryEmail SupportOnline Chat SupportCustomer ServiceSmartphone - $7 hourly
- 1.7/5
- (2 jobs)
Looking for a highly skilled 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 & 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 to streamline your operations and enhance customer satisfaction? You’re in the right place! 💼✨ With expertise in both 𝐯𝐨𝐢𝐜𝐞 𝐚𝐧𝐝 𝐧𝐨𝐧-𝐯𝐨𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 (𝐜𝐡𝐚𝐭, 𝐞𝐦𝐚𝐢𝐥, 𝐚𝐧𝐝 𝐥𝐢𝐯𝐞 𝐜𝐚𝐥𝐥𝐬), I ensure customers receive top-notch assistance while keeping business processes smooth and efficient. 🚀 I bring exceptional problem-solving skills, organizational expertise, and a customer-first mindset to help businesses thrive. From handling inquiries to managing administrative tasks, I’m here to make a difference! 𝐖𝐡𝐚𝐭 𝐈 𝐁𝐫𝐢𝐧𝐠 𝐭𝐨 𝐭𝐡𝐞 𝐓𝐚𝐛𝐥𝐞: 🎧 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 – Experienced in voice & non-voice support (chat, email, live calls), handling inquiries, troubleshooting, order processing, and ensuring a seamless customer experience. 📩 𝐄𝐦𝐚𝐢𝐥 & 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – Skilled in managing customer concerns professionally and efficiently through multiple platforms. 📆 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 & 𝐒𝐚𝐥𝐞𝐬 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – Organizing schedules, coordinating meetings, and assisting in sales operations to drive business growth. 📝 𝐎𝐫𝐝𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 & 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 – Ensuring accurate and efficient transaction handling and record-keeping. ⚙️ 𝐓𝐞𝐜𝐡-𝐒𝐚𝐯𝐯𝐲 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐞𝐫 – Troubleshooting customer issues and providing clear resolutions. 📊 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞 – Managing emails, schedules, and operational tasks to optimize workflow. 💡 𝐒𝐭𝐫𝐨𝐧𝐠 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧 – Handling multiple tasks while maintaining professionalism and clarity in all interactions. 𝐓𝐞𝐜𝐡 & 𝐓𝐨𝐨𝐥𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: 🖥️ CRM & Support Tools: 🔹 Tidio 🔹 Monday.com 🔹 Torch 🔹 Express Pay 🔹 Xero 📞 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: 🔹 Five9 🔹 Avaya 🔹 Slack 🔹 JustCall io 🔹 Mattermost 🔹 Microsoft Teams 🔹 Novelcare Dialer 📂 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 & 𝐀𝐝𝐦𝐢𝐧 𝐓𝐨𝐨𝐥𝐬: 🔹 Microsoft Excel 🔹 Microsoft Word 🔹 Microsoft PowerPoint 🔹 Microsoft Outlook 🔹 Google Workspace 🔹 Spark Mail 🔹 Zoho Mail 🛍️ 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐃𝐞𝐬𝐢𝐠𝐧: 🔹 Canva 🔹 Shopify 🔹 Trello 🌐 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 & 𝐍𝐞𝐭𝐰𝐨𝐫𝐤𝐢𝐧𝐠: 🔹 Facebook 🔹 Instagram 🔹 TikTok 🔹 YouTube 🔹 LinkedIn 🔹 WhatsApp 🔹 Skype 🔹 Zoom I’m here to elevate your business with precision, care, and efficiency. Let’s work together and make things happen! 💼✨ Cheers, Asmaira
Answered Tickets
LiveAgentAnswered TicketEmail SupportResearch & StrategyOnline ResearchFive9Data CollectionData EntryVirtual AssistanceAdministrative SupportSlackTechnical SupportProblem SolvingCustomer ServiceCustomer Support - $11 hourly
- 4.2/5
- (13 jobs)
I am an efficient, self-motivated professional freelancer with over 12 years of extensive experience across various business sectors, ready to support your company. I possess high-level skills in Contact Center setup, Coaching, and Quality Assurance. Additionally, I am proficient in Data Management, including Data Analytics, Report Generation and Maintenance, G-suite usage, Productivity Reporting, and Performance Analysis. As a versatile Customer Service Professional, I have demonstrated experience in Operations Management, Project Management, and Client Interactions. My diverse background spans from startup environments to business turnarounds, where I have assisted business owners in resolving longstanding issues and creating solutions to enhance operational efficiency. I leverage expert analysis and insights to promote a partnership approach and team empowerment, driving organizational improvement and instilling best practices. Recently, I have expanded my expertise to the Real Estate industry, working as a Data Entry Virtual Assistant. In this role, I assist Realtors by accurately entering their data into the system, ensuring seamless operations. I am passionate about my work and consistently bring a "can do" attitude to every task.
Answered Tickets
GorgiasCustomer SatisfactionAnswered TicketCustomer ServiceData EntryMicrosoft ExcelTechnical SupportSocial Media ManagementBusiness with 1-9 EmployeesZendeskHubSpotFreshdesk Want to browse more freelancers?
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