Hire the best Answered Tickets Freelancers in Quezon City, PH

Check out Answered Tickets Freelancers in Quezon City, PH with the skills you need for your next job.
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based on 2,191 client reviews
  • $8 hourly
    "I am an asset and I will contribute to your success." I provide effortless customer service and I have experience in this field for more than 10 years. I am exposed to rapid changes and fast-paced updates. I am organized, flexible and carry the value of always doing the right thing. Integrity tops my list. I can learn new skills while being productive at the same time. Yes, I know the basic but I am willing to grow and succeed with you. Interested to take a shot and hire me? It's an honor. And I'm looking forward to this great opportunity of working with you.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Microsoft Word
    Google Docs
    Answered Ticket
    Email Communication
    Data Entry
    Administrative Support
    Salesforce CRM
    Quality Assurance
    Customer Service
    Online Chat Support
    Email Support
    Order Processing
    Zendesk
  • $13 hourly
    I am a highly skilled professional with a proven track record in delivering exceptional customer support, efficient order processing, and engaging content creation. With a keen eye for detail and a commitment to excellence, I bring a diverse skill set to enhance your business operations. Customer Support Expertise: 🔍 Problem Solver: I excel in resolving customer inquiries promptly and efficiently, ensuring a positive customer experience. 📞 Communication Skills: Proficient in both written and verbal communication, I can effectively interact with customers and address their concerns with a friendly and professional approach. 🌐 Multichannel Support: Experienced in providing support across various platforms, including email, chat, and phone. Order Processing Efficiency: 🛒 Order Fulfillment: I have a strong background in order processing, managing the end-to-end fulfillment process to ensure accurate and timely deliveries. 📦 Inventory Management: Skilled in maintaining organized and up-to-date inventory records, minimizing errors in the order processing workflow. Dynamic Content Creation: ✍️ Content Strategist: Proficient in creating content tailored to the target audience. 📸 Visual Content: Experienced in incorporating multimedia elements to enhance content engagement. 📅 Consistent Delivery: I maintain a consistent content creation schedule, meeting deadlines without compromising quality. Why Choose Me: 🌐 Versatility: I seamlessly transition between customer support, order processing, and content creation, offering a comprehensive skill set for your business needs. 🔗 Team Player: Collaborative and adaptable, I work effectively within teams to achieve common goals. 📈 Results-driven: My focus is on delivering measurable results and contributing to the overall success of your projects. Let's collaborate to elevate your customer support, streamline order processes, and create captivating content that resonates with your audience.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Dropshipping
    Product Listings
    Email Communication
    Answered Ticket
    AliExpress
    CMS Product Upload
    Customer Support
    Etsy Listing
    Customer Service
    Order Processing
    Zendesk
  • $7 hourly
    I'm Ethel from Manila, Philippines. I'm doing freelance work since 2018. I am an experienced Virtual Assistant and Team Lead who is passionate about my work. Career trajectories are a funny thing. Job ads promise a steady ladder path to success. Mine, though, appears more like the ECG results of a cardiac stroke patient— irregularly spiking and yet against all odds, it brought things back into a full circle. But I’m getting ahead of myself. You see, I’m a dentist by training. I spent 8 years in school learning everything from broad life sciences to specialized geriatric oral care. Yet after graduating, I ironically ended in a field that is the complete 180 of the more 1:1, up-close-and-personal nature of my profession. I got hired in the BPO industry. (Can anything get more faceless and remote than that?!) Strangely though, I found myself doing remarkably well at my job. At a local telecoms company, I was promoted twice (CSR to Escalation, and then to Team Lead) within a year. In 2005, I worked for the US-based account Microsoft Xbox. From a frontline agent, I was promoted to Quality Specialist— first in Quezon City, and then in Clark, where we pioneered an additional site by virtue of QC’s strong showing. In a little over a month since we started, we achieved an astounding 85%+ quality rating. (For context, the average regional account performance is 55%-80%) I partly attribute this success to all my years of dentistry— I thrived in delicate, pressure-filled situations. I leveraged the critical need for detail-orientedness into the job (God knows how the tiniest misalignment in the mouth can wreak havoc on my patient’s bite!). I even excelled in empathy and active listening because I have always been keyed in into my patients’ comfort levels and sensitivities. Getting promoted to Quality Supervisor in 2009, and then Team Manager for another account in 2011, allowed me to continue mentoring while giving me a deeper perspective of the operational and client relations side of the business. My lateral movement to Recruitment in 2016 enriched my understanding of workplace standards and trends, as well as strengthened my administrative skillsets. After 13 years that saw me through 3 successful company acquisitions, I opted to transition to online freelancing to take better control of my time. Between 2018 and the present, I worked in various roles that ranged from customer service to sales to B2B. I am excited to bring to the table all these experiences. I am dedicated, hard-working, fast learner, loyal and a team player individual. I strive in a postive workplace but I can also work under pressure with integrity. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: ✅Customer Care ✅Email Handling ✅Chat Support ✅Technical Support ✅Customer Care ✅45 WPM with 99% accuracy Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Slack Zendesk Salesforce - Omni Gladly Laravel Ship Station Shopify, eBay Facebook WordPress Taleo Clickbank PayPal ConvertKit I've always believed that every customer deserves to be happy and it is possible if we provide good customer service to them. Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. I'm looking forward to working with you!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Satisfaction
    Customer Service
    Communication Etiquette
    Virtual Assistance
    Social Media Website
    Administrative Support
    Answered Ticket
    Multitasking
    Email Communication
    Order Tracking
    Online Chat Support
    Email Support
  • $10 hourly
    I worked for five years in a high-profile BPO wherein I provided comprehensive support via phone. I have become successful and ended up becoming a top and valuable agent. I got promoted to Subject Matter Expert and eventually to Resolutions Manager. I was also crossed-trained in Tech/Website Assistance and Retention. I set goals for myself. For instance, I was able to balance being a single mom and a full-time student when I was in college. I am glad to share that I graduated Cum Laude at STI College of Novaliches, Philippines, with a Bachelor of Science in Hotel and Restaurant Management course. My motivation plays a significant role in keeping myself in line to achieve those goals. I am grateful for the skills and knowledge that I can apply to my workplace. After having a good working relationship with BPO, I decided to give a kick-start to my freelancing career. I gained one and a half years of experience providing eCommerce support across all channels (social, email, chat, and phone). I learned to focus on the customer at all stages before, during, and after purchase. Now, I work as a Customer Support Coordinator and help support our customers in the effective use of our platform. My motivation comes from providing exceptional customer service and ensuring customer retention and happiness. My goal is to look for opportunities to improve my skills so that each person I interact with will have a positive experience.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Customer Satisfaction
    SaaS
    Customer Service
    Customer Engagement
    Following Procedures
    Product Knowledge
    Interpersonal Skills
    Multitasking
    Answered Ticket
    Order Tracking
    Online Chat Support
    Email Support
    Phone Support
  • $15 hourly
    12 years of experience in customer service, I have successfully managed customer interactions through various channels, including phone, email, live chat, ticketing systems, and social media platforms. My expertise extends to e-commerce order management, with proficiency in Shopify, Zendesk, Freshdesk, Gorgias, Ticketing Systems and other CRM tools. I am confident in my ability to bring a customer-centric attitude and a comprehensive set of skills to contribute to the success of the company's customer service team. I am eager to bring my wealth of experience and dedication to providing excellent customer support. I believe my background aligns well with the industry.
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    Ecommerce
    Customer Support
    Gorgias
    Customer Service
    Order Management
    Answered Ticket
    Team Management
    Order Tracking
    Inbound Inquiry
    Online Chat Support
    Zendesk
    Social Media Management
    Email Support
    Phone Support
  • $10 hourly
    An experienced virtual assistant. Highly flexible and a fast learner with strong analytical skills, detail-oriented to guarantee accurate results, and with a great command of English communication and MS Office skills with a college diploma. Providing quality customer support services. Offering a high degree of professionalism and strong computer/data entry skills. Been working in BPO for more than 6 years as a Customer Service Representative and received great customer satisfaction and performance recognition with bonuses demonstrating my abilities in this field. Requires minimal supervision, willing to be trained and always up for new and challenging tasks for personal and professional growth. Expert in: E-Commerce Shopify Amazon Ebay Bigcommerce Freshdesk Zendesk Gorgias
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Order Entry
    Product Knowledge
    Communication Etiquette
    Order Fulfillment
    Interpersonal Skills
    Answered Ticket
    Customer Support
    Time Management
    Email Support
    Order Tracking
  • $5 hourly
    I'm an experienced team leader. I handle escalations, supervisory calls, provide training, coach and drive agents to perform. I have received awards for my great performance at work and I assure you I will also give the highest performance for your company. I am well equipped with people skills, MS office expertise and google form expertise. I would like to apply for an online job so I can spend more quality time with my family and earn a living at the same time.
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    Answered Ticket
    Multitasking
    Order Fulfillment
    Technical Support
    Cooking
    Microsoft Excel PowerPivot
    Customer Support
    Data Entry
    Microsoft Word
    BPO Call Center
    Customer Service
    Microsoft Excel
    Order Tracking
  • $15 hourly
    Ready to embark on an extraordinary journey to amplify the magnificence of your brand's ascent? I'll power it with exceptional customer service brilliance! 🔥 🏆 With over a decade of experience in Customer Service 🛒 Proficient in Shopify, Gladly, and Zendesk 🥇 The perfect choice for your Customer Service Specialist needs. I will establish an environment that welcomes and reassures your customers, inspiring them to inquire, seek support, and engage effortlessly with your brand. Moreover, I'm your time-saving virtuoso, swooping in like a productivity superhero to tackle those administrative tasks. Consider me the caped crusader of efficiency in your business saga! 🚀 Drop me a message, and let's chat! We'll sprinkle some magic on your customer service game. 😊🚀
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Online Chat Support
    Order Fulfillment
    Ecommerce
    Customer Service
    Customer Support
    Answered Ticket
    Cold Calling
    Gorgias
    Email Communication
    Microsoft Excel
    Typing
  • $7 hourly
    Dedicated customer service professional with 9+ years of experience in a call center and home-based service. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities. Centered on building customer satisfaction and loyalty with high-quality support My Parcel Delivery (UK based company/logistics) - Phone/Chat/Email Support Customer Service Specialist, January 2023- Aug. 2023 • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Amend orders/commercial invoices • Contacting other couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) THE CHAT HUB (Homebased), Quezon City, NCR Customer Service Specialist, March 2021- Oct. 2022 My Parcel Delivery (UK based company/logistics) - Phone/Chat/Email Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Amend orders/commercial invoices • Contacting other couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) P4D (Pallet/Parcel/Air and Sea Freight delivery) (UK based company/logistics) – Phone/Chat/Email Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Processing Claims • Processing Track and Trace (lost or damage) • Contacting carriers when collection of the pallet/parcels failed, getting POD, updated status • Amend orders/commercial invoices Lead Generation – Chat Support • Give support on their website using their Knowledgebase and get customers contact details if needs to b e escalated. 365CHATSUPPORT.COM (Homebased), Quezon City, NCR Customer Service Specialist, Oct 2017–Feb 2021 Sennheiser Headphones and Microphones – Chat Support • Provide General Information about products • Assist customers with technical inquiries (If wireless headphones not working properly) Lead Generation – Chat Support • 40+ Clients, main objective is to give support on their website using their Knowledge Base and get the customers contact details if they're interested on the products/services. My Parcel Delivery (UK based company/logistics) – Chat/Email/Phone Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally • Processing cancellation and refunds • Contacting couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) Amazon Product Lister (Homebased), Quezon City, NCR Lister, June 2017–Sept. 2017 • Improve listings to maximize sales and ratings IDIALU (Homebased), Quezon City, NCR Customer Service Specialist, May 2016–Sept. 2016 • Inbound and Outbound • Offer credit repair IBM Daksh/Concentrix, Quezon City, NCR Customer Service Specialist, Jan. 2013–Dec. 2014 Orange Telecom • Inbound • Telesales and upgrades of plan • Billing dispute • Assisting about product information • Described product highlights and benefits to help guide purchasing decisions. Skype • Chat and Email Support • Handles basic account problems • Resolves accounts that are compromised • Resolves accounts that can’t be accessed by owner • Resolves technical issues • Guides customers about the application SEARS Canada Line of business – Order Processing • Inbound and Outbound • Take orders from customers about the products that they saw in the monthly catalogue and website • Telesales • Process billing and refunds • Process returns and damage items Line of business – CTAC (Customer Technical Assistance Center) • Inbound, Outbound and Email • Receive calls from customers that has problems with appliances, lawnmowers and HVAC equipment’s • Pitch HVAC maintenance sales • Contacting dispatch about the availability of technicians • Basic troubleshooting of equipment’s • Checking the correct parts in the owner’s manual and placing the order for the customers • Billing, refunds and return of parts • Telesales of parts • De-escalate supervisor calls With experience using these applications: Zendesk Freshdesk Zoho LiveChat SnapEngage Tidio Crisp Chatwoot
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    Email Support
    Freshdesk
    Online Chat Support
    Customer Support
    Answered Ticket
    Customer Service
    Technical Support
    Email Communication
    Logistics Coordination
    Computer Skills
    Chat & Messaging Software
    Zendesk
    English
  • $8 hourly
    Hi there, My name is Merwel and I wanted to introduce myself. I have 7 years of technical and customer service experience working with different accounts handling chat, voice, and email. Throughout my time in the BPO industry, I've learned how to provide exceptional customer service and communication skills that put customers' needs first. I'm passionate about providing excellent customer service and believe in the importance of integrity in all interactions. I love connecting with people and finding ways to make their lives easier.
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Data Entry
    Customer Satisfaction
    Technical Support
    Tagalog to English Translation
    English to Tagalog Translation
    Phone Communication
    Answered Ticket
    Customer Service
  • $7 hourly
    I've been in the Customer Service Industry for seven years. I can provide support through phone calls, live chat, and email. I enjoy helping customers while delivering an outstanding experience. Hire me if you need someone to help you with the following: - Order Placement - Providing Quotation - Tracking of Orders - Processing Returns and Disputes - Payment Processing - Sending out invoices - Add and Remove Subscription Let's talk!
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Product Knowledge
    Data Entry
    Answered Ticket
    Salesforce
    Administrative Support
    Multitasking
    Email Support
    Order Tracking
    Zendesk
    English
    Inbound Inquiry
    Online Chat Support
  • $10 hourly
    Providing an excellent service for whatever I do is what I'm always aiming since I started working as a Customer Support and Admin Assistant for 5 years handling any accounts and any types of services, and to achieve those I make sure I provide high quality not just for my clients, but also to our customers, and exceeding client's expectation.  I am willing to work in any other field aside from my work experience. Also glad to be trained to be more effective in this work environment. Let me help you take out your workloads! My List of Expertise: - Inbound and Outbound Call Handling - Healthcare Insurance Concern (Eligibility, Benefits, Claims, and Appeals) - Providing Customer Satisfaction - Superior Communication Skills - Admin/Virtual Assistant - Multitasking - Time Management -Data gathering/data entry -Ability to read customers -Admin/Virtual Assistant -Outstanding skills in providing customer care Tools: - Genesys -Proficiency in Microsoft Office and Google Docs/Sheets - Zoom -LinkedIn -Sales Navigator -Zendesk -Infusion Soft -Intercom -Hubspot -G-Suite -Trello -Asana Keep Calm and Let me help you so that you can focus more on with your business!
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    Answered Ticket
    Multitasking
    Administrative Support
    Customer Support Plugin
    Email Support
    Customer Service
    Data Entry
    Microsoft Office
  • $6 hourly
    I can be your Customer Support and Virtual Assistant all in one! 💯 ✅ 4 years of customer service experience - Freelance and Corporate ✅ Expert Email & Chat Support ✅ Data Entry & Admin Tasks ✅Top performing customer support ✨! Some of the tools I'm most experienced with: • Zendesk, HelpScout, and Order Management System • Shopify • Slack and Basecamp • Google Suite • Canva • ChatGPT4 • Descript Portfolio link: bit.ly/3pWs2lZ
    vsuc_fltilesrefresh_TrophyIcon Answered Tickets
    Answered Ticket
    Video Editing
    Online Chat Support
    English
    Zendesk
    Email Support
    Help Scout
    Customer Support
    Customer Service
    Content Moderation
    Time Management
    Canva
    Communications
    Email Communication
    Adobe Illustrator
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