Hire the best Answered Tickets Freelancers in Quezon City, PH
Check out Answered Tickets Freelancers in Quezon City, PH with the skills you need for your next job.
- $15 hourly
- 5.0/5
- (11 jobs)
Ready to embark on an extraordinary journey to amplify the magnificence of your brand's ascent? I'll power it with exceptional customer service brilliance! 🔥 🏆 With over a decade of experience in Customer Service 🛒 Proficient in Shopify, Gladly, and Zendesk 🥇 The perfect choice for your Customer Service Specialist needs. I will establish an environment that welcomes and reassures your customers, inspiring them to inquire, seek support, and engage effortlessly with your brand. Moreover, I'm your time-saving virtuoso, swooping in like a productivity superhero to tackle those administrative tasks. Consider me the caped crusader of efficiency in your business saga! 🚀 Drop me a message, and let's chat! We'll sprinkle some magic on your customer service game. 😊🚀Answered Tickets
Online Chat SupportOrder FulfillmentEcommerceCustomer ServiceCustomer SupportAnswered TicketCold CallingGorgiasEmail CommunicationMicrosoft ExcelTyping - $7 hourly
- 4.9/5
- (13 jobs)
I am available and ready to work! With over 10 years of experience in customer service, I’ve learned the art of making things simple and seamless for customers. I pride myself on being adaptable in fast-paced, ever-changing environments while staying organized and flexible. Integrity is my cornerstone—I believe in doing the right thing, even when no one is looking. I’m committed to continuous growth and eager to learn new skills while staying productive and focused. I may bring the basics to the table, but I’m ready to go above and beyond to grow and succeed alongside your team. If you’re looking for someone dependable, enthusiastic, and willing to contribute to your success, I’d be honored to be part of your journey. Let’s create something great together!Answered Tickets
Google DocsAnswered TicketCopy & PasteProofreadingTypingAccuracy VerificationMicrosoft WordEmail CommunicationData EntryAdministrative SupportSalesforce CRMQuality AssuranceCustomer ServiceOnline Chat SupportEmail SupportOrder ProcessingZendesk - $15 hourly
- 4.4/5
- (87 jobs)
I am a dedicated and results-driven professional with over 10 years of experience in customer support within the BPO industry and 8 years of hands-on expertise in the E-Commerce sector. My extensive background has equipped me with a comprehensive understanding of the E-Commerce landscape, enabling me to excel in various roles, including customer support, product listing, order fulfillment, and content creation. Key Skills and Expertise: Customer Support: With a decade of experience in the BPO industry, I have honed my skills in delivering exceptional customer service. I am adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience through various channels, including email support. E-Commerce Proficiency: My 8 years in the E-Commerce industry have given me deep insights into the workings of online businesses. I am experienced in managing product listings, optimizing product descriptions, and ensuring accurate and appealing product presentations. Order Fulfillment: I am skilled in managing the entire order fulfillment process, from order processing to inventory management, ensuring timely and accurate delivery of products to customers. Why Choose Me: My extensive experience and successful track record in both customer support and E-Commerce make me a valuable asset to any team. I am meticulous and detail-oriented, ensuring that every aspect of customer support and order fulfillment is handled with the utmost care. I possess excellent English communication skills, enabling me to interact effectively with customers and team members alike. I am passionate about what I do, and I strive to exceed expectations in every project I undertake.Answered Tickets
DropshippingProduct ListingsEmail CommunicationAnswered TicketAliExpressCMS Product UploadCustomer SupportEtsy ListingCustomer ServiceOrder ProcessingZendesk - $7 hourly
- 4.9/5
- (7 jobs)
I'm Ethel from Manila, Philippines. I'm doing freelance work since 2018. I am an experienced Virtual Assistant and Team Lead who is passionate about my work. Career trajectories are a funny thing. Job ads promise a steady ladder path to success. Mine, though, appears more like the ECG results of a cardiac stroke patient— irregularly spiking and yet against all odds, it brought things back into a full circle. But I’m getting ahead of myself. You see, I’m a dentist by training. I spent 8 years in school learning everything from broad life sciences to specialized geriatric oral care. Yet after graduating, I ironically ended in a field that is the complete 180 of the more 1:1, up-close-and-personal nature of my profession. I got hired in the BPO industry. (Can anything get more faceless and remote than that?!) Strangely though, I found myself doing remarkably well at my job. At a local telecoms company, I was promoted twice (CSR to Escalation, and then to Team Lead) within a year. In 2005, I worked for the US-based account Microsoft Xbox. From a frontline agent, I was promoted to Quality Specialist— first in Quezon City, and then in Clark, where we pioneered an additional site by virtue of QC’s strong showing. In a little over a month since we started, we achieved an astounding 85%+ quality rating. (For context, the average regional account performance is 55%-80%) I partly attribute this success to all my years of dentistry— I thrived in delicate, pressure-filled situations. I leveraged the critical need for detail-orientedness into the job (God knows how the tiniest misalignment in the mouth can wreak havoc on my patient’s bite!). I even excelled in empathy and active listening because I have always been keyed in into my patients’ comfort levels and sensitivities. Getting promoted to Quality Supervisor in 2009, and then Team Manager for another account in 2011, allowed me to continue mentoring while giving me a deeper perspective of the operational and client relations side of the business. My lateral movement to Recruitment in 2016 enriched my understanding of workplace standards and trends, as well as strengthened my administrative skillsets. After 13 years that saw me through 3 successful company acquisitions, I opted to transition to online freelancing to take better control of my time. Between 2018 and the present, I worked in various roles that ranged from customer service to sales to B2B. I am excited to bring to the table all these experiences. I am dedicated, hard-working, fast learner, loyal and a team player individual. I strive in a postive workplace but I can also work under pressure with integrity. I have fully developed skills that will be able to make one business continuously grow. I have worked for big companies and consistently provided excellence beyond expectations. I always become an asset to the company I am working for. I gained a lot of experience, but most of my working timeline has been dedicated to customer service. Below are my skills and highlights: ✅Customer Care ✅Email Handling ✅Chat Support ✅Technical Support ✅Customer Care ✅45 WPM with 99% accuracy Applications and Tools, websites I use: Google Sheets Google Docs Microsoft Excel Microsoft Word Outlook Slack Zendesk Salesforce - Omni Gladly Laravel Ship Station Shopify, eBay Facebook WordPress Taleo Clickbank PayPal ConvertKit I've always believed that every customer deserves to be happy and it is possible if we provide good customer service to them. Given my experiences and personal accomplishments, I can definitely vouch that hiring me will be the best decision you'll ever have. I'm looking forward to working with you!Answered Tickets
Customer SatisfactionCustomer ServiceCommunication EtiquetteVirtual AssistanceSocial Media WebsiteAdministrative SupportAnswered TicketMultitaskingEmail CommunicationOrder TrackingOnline Chat SupportEmail Support - $8 hourly
- 4.9/5
- (4 jobs)
Hi there, My name is Merwel and I wanted to introduce myself. I have 7 years of technical and customer service experience working with different accounts handling chat, voice, and email. Throughout my time in the BPO industry, I've learned how to provide exceptional customer service and communication skills that put customers' needs first. I'm passionate about providing excellent customer service and believe in the importance of integrity in all interactions. I love connecting with people and finding ways to make their lives easier.Answered Tickets
Data EntryCustomer SatisfactionTechnical SupportTagalog to English TranslationEnglish to Tagalog TranslationPhone CommunicationAnswered TicketCustomer Service - $8 hourly
- 5.0/5
- (9 jobs)
An experienced virtual assistant. Highly flexible and a fast learner with strong analytical skills, detail-oriented to guarantee accurate results, and with a great command of English communication and MS Office skills with a college diploma. Providing quality customer support services. Offering a high degree of professionalism and strong computer/data entry skills. Been working in BPO for more than 7 years as a Customer Service Representative and received great customer satisfaction and performance recognition with bonuses demonstrating my abilities in this field. Requires minimal supervision, willing to be trained and always up for new and challenging tasks for personal and professional growth. Expert in: E-Commerce Shopify Amazon Ebay Bigcommerce Freshdesk Zendesk GorgiasAnswered Tickets
eBayShopifyGorgiasAmazonOrder EntryProduct KnowledgeCommunication EtiquetteOrder FulfillmentAnswered TicketCustomer SupportTime ManagementZendeskFreshdeskEmail SupportOrder Tracking - $7 hourly
- 5.0/5
- (2 jobs)
Dedicated customer service professional with 9+ years of experience in a call center and home-based service. Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities. Centered on building customer satisfaction and loyalty with high-quality support HelpFlow - Email/Chat Support Customer Service Specialist, Oct. 2023 - Present • E-Commerce stores • Order Status, Placing orders, Cancellation, Refund, Inventories etc. in Shopify • Gorgias/Zendesk My Parcel Delivery (UK-based company/logistics) - Phone/Chat/Email Support Customer Service Specialist, January 2023- Aug. 2023 • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Amend orders/commercial invoices • Contacting other couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) THE CHAT HUB (Homebased), Quezon City, NCR Customer Service Specialist, March 2021- Oct. 2022 My Parcel Delivery (UK based company/logistics) - Phone/Chat/Email Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Amend orders/commercial invoices • Contacting other couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) P4D (Pallet/Parcel/Air and Sea Freight delivery) (UK based company/logistics) – Phone/Chat/Email Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally) • Processing cancellation and refunds • Processing Claims • Processing Track and Trace (lost or damage) • Contacting carriers when collection of the pallet/parcels failed, getting POD, updated status • Amend orders/commercial invoices Lead Generation – Chat Support • Give support on their website using their Knowledgebase and get customers contact details if needs to b e escalated. 365CHATSUPPORT.COM (Homebased), Quezon City, NCR Customer Service Specialist, Oct 2017–Feb 2021 Sennheiser Headphones and Microphones – Chat Support • Provide General Information about products • Assist customers with technical inquiries (If wireless headphones not working properly) Lead Generation – Chat Support • 40+ Clients, main objective is to give support on their website using their Knowledge Base and get the customers contact details if they're interested on the products/services. My Parcel Delivery (UK based company/logistics) – Chat/Email/Phone Support • Order confirmation • Booking/Re-booking of orders (sending parcels within the UK or Internationally • Processing cancellation and refunds • Contacting couriers to check the status of orders (UPS, Hermes, Collect Plus, Parcelforce, DPD, DHL and Norsk) Amazon Product Lister (Homebased), Quezon City, NCR Lister, June 2017–Sept. 2017 • Improve listings to maximize sales and ratings IDIALU (Homebased), Quezon City, NCR Customer Service Specialist, May 2016–Sept. 2016 • Inbound and Outbound • Offer credit repair IBM Daksh/Concentrix, Quezon City, NCR Customer Service Specialist, Jan. 2013–Dec. 2014 Orange Telecom • Inbound • Telesales and upgrades of plan • Billing dispute • Assisting about product information • Described product highlights and benefits to help guide purchasing decisions. Skype • Chat and Email Support • Handles basic account problems • Resolves accounts that are compromised • Resolves accounts that can’t be accessed by owner • Resolves technical issues • Guides customers about the application SEARS Canada Line of business – Order Processing • Inbound and Outbound • Take orders from customers about the products that they saw in the monthly catalogue and website • Telesales • Process billing and refunds • Process returns and damage items Line of business – CTAC (Customer Technical Assistance Center) • Inbound, Outbound and Email • Receive calls from customers that has problems with appliances, lawnmowers and HVAC equipment’s • Pitch HVAC maintenance sales • Contacting dispatch about the availability of technicians • Basic troubleshooting of equipment’s • Checking the correct parts in the owner’s manual and placing the order for the customers • Billing, refunds and return of parts • Telesales of parts • De-escalate supervisor calls With experience using these applications: Gorgias Shopify Zendesk Freshdesk Zoho LiveChat SnapEngage Tidio Crisp ChatwootAnswered Tickets
Email SupportFreshdeskOnline Chat SupportCustomer SupportAnswered TicketCustomer ServiceTechnical SupportEmail CommunicationLogistics CoordinationChat & Messaging SoftwareZendeskEnglish - $7 hourly
- 0.0/5
- (2 jobs)
Experienced Customer Service Professional With over 8 years of experience in the customer service industry, I specialize in providing excellent support across phone calls, live chat, and email. I am dedicated to ensuring a seamless and positive experience for every customer. I am confident in handling tasks such as: - Order Placement & Tracking - Providing Quotations - Managing Returns, Refunds & Disputes - Payment Processing - Invoice Management - Subscription Adjustments If you're looking for a reliable and customer-focused professional to handle these tasks efficiently, I would love to help!Answered Tickets
Product KnowledgeData EntryAnswered TicketSalesforceAdministrative SupportMultitaskingEmail SupportOrder TrackingZendeskEnglishInbound InquiryOnline Chat Support - $10 hourly
- 0.0/5
- (2 jobs)
Providing an excellent service for whatever I do is what I'm always aiming since I started working as a Customer Support and Admin Assistant for 5 years handling any accounts and any types of services, and to achieve those I make sure I provide high quality not just for my clients, but also to our customers, and exceeding client's expectation. I am willing to work in any other field aside from my work experience. Also glad to be trained to be more effective in this work environment. Let me help you take out your workloads! My List of Expertise: - Inbound and Outbound Call Handling - Healthcare Insurance Concern (Eligibility, Benefits, Claims, and Appeals) - Providing Customer Satisfaction - Superior Communication Skills - Admin/Virtual Assistant - Multitasking - Time Management -Data gathering/data entry -Ability to read customers -Admin/Virtual Assistant -Outstanding skills in providing customer care Tools: - Genesys -Proficiency in Microsoft Office and Google Docs/Sheets - Zoom -LinkedIn -Sales Navigator -Zendesk -Infusion Soft -Intercom -Hubspot -G-Suite -Trello -Asana Keep Calm and Let me help you so that you can focus more on with your business!Answered Tickets
Answered TicketMultitaskingAdministrative SupportCustomer Support PluginEmail SupportCustomer ServiceData EntryMicrosoft Office - $5 hourly
- 0.0/5
- (3 jobs)
Currently, I am working as a Shopify and Amazon Virtual Assistant who provides customer support using Zoho CRM, Slack, Gsuite. reAmaze, Freshworks, Ownbase, cartifind. Tiktok and Shopify by updating tracking number, track orders, process refunds/replacement and update daily tracker in Google Sheets. Prior to that, I was a Customer Service Representative for almost ten years in a BPO setting. I provided support thru voice, e-mail, and chat. This job role nurtured me and helped me become who I am. It taught me how to become versatile and patient which is necessary when dealing with different types of customers. It also helped me develop my strong communication skills. I am able to work under pressure because of it. I also became part of the Sun Life Canada Philippines, specializing in financial planning, client acquisition, and insurance sales. Skilled in creating compelling advertisements and persuasive sales presentations to engage potential clients and drive conversions. Adept at understanding client needs, recommending suitable insurance products, and building long-term customer relationships.Answered Tickets
BPO Call CenterAnswered TicketCustomer SupportAmazon Seller CentralOrder FulfillmentOrder ProcessingOnline Chat SupportEmail SupportEcommerceShopifyDropshippingCustomer Service Want to browse more freelancers?
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