Hire the best Article Writers in Canberra, ACT
Check out Article Writers in Canberra, ACT with the skills you need for your next job.
- $20 hourly
- 4.4/5
- (37 jobs)
A remote customer service specialist who doesn’t just solve problems—I prevent them, delight customers, and drive loyalty for brands like yours. For over a decade, I’ve helped businesses (from startups to Fortune 500s) turn customer interactions into growth opportunities—all while working remotely with flawless reliability. 🚀 WHY WORK WITH ME? I don’t just answer tickets—I elevate your brand reputation and reduce churn with: ✅ Strategic Customer Support – I go beyond scripts to anticipate needs, resolve issues before they escalate, and turn frustrated customers into raving fans. ✅ Omnichannel Mastery – Email, live chat, social media, CRM platforms (Zendesk, Freshdesk, HubSpot)—you name it, I’ve optimized it. ✅ E-Commerce & SaaS Expertise – Deep experience in high-touch industries where retention is everything. ✅ Tech-Savvy Efficiency – Whether it’s AI tools, automation, or complex helpdesk software, I learn fast and integrate seamlessly. ✅ Data-Driven Improvements – I track trends, spot recurring pain points, and give you actionable insights to refine CX. 💡 MY SUPER POWERS? Building trust at scale. In remote customer service, tone, clarity, and empathy make or break relationships. My writing skills (honed over 20+ years) ensure every interaction reflects your brand’s voice—professionally, warmly, and effectively. 📌 INDUSTRY EXPERIENCE: E-Commerce & DTC Brands SaaS & Tech Companies Travel & Hospitality Subscription Services 🤝 Let’s Work Together If You Need: A scalable, US/EU/AU-level remote support agent. Someone to own your CX—from tickets to reviews to loyalty programs. A proactive problem-solver who reduces refunds and builds trust. Ready to upgrade your customer experience? Let’s talk!
Article Writing
GorgiasCustomer SupportTechnical SupportTicketing SystemCustomer ServiceFreshdesk - $50 hourly
- 5.0/5
- (18 jobs)
Experience in Content/Copy Writing; Trust & Safety Content Moderation; Editing & Proofreading; OSINT Research & Investigation. General Background I am qualified for teaching English, which makes me an excellent candidate for any proofreading and/or editing tasks. I have a Double Bachelor Degree in Psychology/Criminology, and a Post-Graduate Certificate in Governance and Public Policy, and have recently completed an International Master of Intelligence, Security, and Strategic Studies in Europe, attaining a Distinction grade. During this degree, I conducted research and analysis projects on issues pertaining to international security, foreign policy, strategic risk, cyber security, and emergent tech policy issues. My master's thesis project was on machine learning applications utilized in public institutions and democracy. For this project, I was awarded a distinction grade. Due to my vast academic background, I am able to research topics from a vast array of disciplines including psychology, economics, philosophy, security and war studies, criminology, law, public policy, foreign policy, and sociology. My professional experience is highly varied. My last position was as a Technical Support Agent, working with one of the biggest tech companies globally. This role was mainly customer service-based, utilizing technologies such as Zendesk, Salesforce, and Jira. I have extensive experience in online research, data collection and reporting, project assistance, lead generation, and sales. I have also used programs such as Slack, Gsuite, live chat. Alongside my masters, I have volunteered for a student-led think tank as their Social Media Coordinator. I maintain and create content for numerous social media accounts, create posters for events. More recently I have completed an internship at the Kosciuszko Institute in Krakow Poland as a CyberSec Project Assistant. My responsibilities included conducting research and query on different cybersecurity issues and it’s international security implications; write policy papers; identify relevant experts in cybersecurity and emerging tech; map and conduct data research of stakeholders contacts and potential speakers: analysis of activities of different entities; support with entering contacts into KI database and send out GDPR information; analysts and summary of official documents; preparing documents. I am proficient in MS office, especially designing beautiful and professional powerpoints. I have an extensive customer service background.
Article Writing
Social Media CopyCopywritingBlog WritingSEO WritingEditing & ProofreadingData CollectionBlog ContentContent WritingResearch & StrategySocial Media Content CreationContent CreationWebsite ContentTech & IT - $50 hourly
- 5.0/5
- (6 jobs)
Hi! I am an Australian voice over artist who is committed to the delivery of quality voice over projects. I am creative and adaptable with voice skills covering a range of genres including eLearning, explainer videos, narration, children's book narration, corporate and advertising. I am a writer with experience in developing and writing for strategic corporate purposes, articles for publication and I have a flair for writing for children.
Article Writing
Voice-OverChildren's WritingAustralian English AccentNarrationVoice ActingAdvertisementElearningTrailerAudiobook Want to browse more freelancers?
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