Experience in Content/Copy Writing; Trust & Safety Content Moderation; Editing & Proofreading; OSINT Research & Investigation.
I am qualified for teaching English, which makes me an excellent candidate for any proofreading and/or editing tasks. I have a Double Bachelor Degree in Psychology/Criminology, and a Post-Graduate Certificate in Governance and Public Policy, and have recently completed an International Master of Intelligence, Security, and Strategic Studies in Europe, attaining a Distinction grade.
During this degree, I conducted research and analysis projects on issues pertaining to international security, foreign policy, strategic risk, cyber security, and emergent tech policy issues. My master's thesis project was on machine learning applications utilized in public institutions and democracy. For this project, I was awarded a distinction grade. Due to my vast academic background, I am able to research topics from a vast array of disciplines including psychology, economics, philosophy, security and war studies, criminology, law, public policy, foreign policy, and sociology.
My professional experience is highly varied. My last position was as a Technical Support Agent, working with one of the biggest tech companies globally. This role was mainly customer service-based, utilizing technologies such as Zendesk, Salesforce, and Jira. I have extensive experience in online research, data collection and reporting, project assistance, lead generation, and sales. I have also used programs such as Slack, Gsuite, live chat.
Alongside my masters, I have volunteered for a student-led think tank as their Social Media Coordinator. I maintain and create content for numerous social media accounts, create posters for events.
More recently I have completed an internship at the Kosciuszko Institute in Krakow Poland as a CyberSec Project Assistant. My responsibilities included conducting research and query on different cybersecurity issues and it’s international security implications; write policy papers; identify relevant experts in cybersecurity and emerging tech; map and conduct data research of stakeholders contacts and potential speakers: analysis of activities of different entities; support with entering contacts into KI database and send out GDPR information; analysts and summary of official documents; preparing documents.
I am proficient in MS office, especially designing beautiful and professional powerpoints. I have an extensive customer service background.
Social Media Copy
Editing & Proofreading
Research & Strategy
Social Media Content Creation
Tech & IT