Hire the best Avaya Specialists in Florida

Check out Avaya Specialists in Florida with the skills you need for your next job.
  • $55 hourly
    Dedicated freelancer specializing in providing top-notch customer/client services. With a passion for ensuring exceptional customer experiences, I bring a wealth of expertise to assist you in managing your customer interactions, inquiries, and concerns. My goal is to help you strengthen your client relationships, enhance satisfaction, and ultimately drive the success of your business. Let's collaborate to deliver outstanding service and foster lasting client connections.
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    Social Media Content
    Communication Etiquette
    Skype
    Telephone System
    Professional Tone
    Remote Connection Support
    Customer Experience
    Customer Care
    Microsoft Teams
    Microsoft Dynamics 365
    Customer Service
    Email Support
    Phone Support
  • $50 hourly
    Results-driven IT and telecommunications professional with extensive experience in network management, project leadership, and technical troubleshooting. Demonstrated success in deploying and maintaining complex systems while driving operational efficiency and enhancing user experience. Currently pursuing a BS in Information Technology with 71 credit hours completed. Certified in ITIL 4, with a strong track record of optimizing processes and leading successful IT initiatives. Additionally, I bring 15 years of experience in firefighting and emergency management, showcasing my ability to handle high-pressure situations and lead emergency response efforts effectively. * System Troubleshooting & Diagnostics * Telecommunications Systems (Nortel, AT&T) * Vendor Relations & Contract Management * Process Improvement & Automation * Windows Server & Microsoft Office Suite * First Aid/CPR Certified
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    VoIP
    Telecommunications
  • $30 hourly
    I have over 15 years’ experience in Adult Learning, designing, delivering, and producing for face-to-face and virtual learning. My instruction experience allows me to naturally anticipate the needs of the Instructor and maintain a focus on the needs of the learning for the learner while producing. I would love the opportunity to discuss how my expertise supporting learning in a virtual setting can meet the needs of your team.
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    NICE
    Elearning
    Adobe Connect
    Zoom Video Conferencing
    Facilitation
    Communications
    Microsoft Office
    Customer Service
    Data Entry
  • $30 hourly
    Experienced Senior Client Manager with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Operations Management, Call Center Development, Customer Relationship Management (CRM), Business Process Improvement, and Customer Satisfaction. Strong business professional with a Bachelor's degree focused in Computer Programming from American InterContinental University.
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    Microsoft Power BI
    Technical Support
    Training
    Salesforce
    Data Entry
    Google Docs
    Microsoft Office
    Email Communication
    Customer Service
  • $15 hourly
    Constantly feeling stressed or overworked with time-consuming or distracting tasks? Allow me to help improve your work-life balance by saving you time and money. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth. * Microsoft Office Applications (Word, Excel, Outlook) * Customer Service (point of contact, outreach) * Administration (clerical support, data entry, scheduling) * Email/Social Media (updating, message replies, posting)
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    Typing
    Data Entry
    Professional Tone
    Administrative Support
    Phone Support
    Salesforce CRM
    Epic Systems Medical Software
    Problem Solving
    Microsoft Office
    Time Management
    Organizational Structure
    Communication Skills
    Customer Service
  • $65 hourly
    I am a seasoned Senior Application Developer with over 25+ years of experience designing and deploying innovative IT solutions across diverse industries. My strong proficiency in various programming languages and databases enables me to craft bespoke applications that effectively address complex business needs. In just the past five years alone, I have provided services to top clients, including Tesla Motor, American Red Cross, and Southwest Airlines, among others: Altura Centene Cerner Corporation Cox Communication CVS Health Iron Mountain Johns Hopkins Healthcare LLC Lawrence Berkeley National Laboratory Southern Company University of Iowa Hospitals and Clinics (UIHC) University of Nebraska Medical Center I have led telephony and CRM integration projects that revolutionized call center operations, enhancing customer engagement and compliance while demonstrating expertise in AI, cloud architecture, and software development life cycle management. My experience includes developing advanced speech recognition software, managing global teams, migrating telecom systems to the cloud, designing secure cloud architectures, authoring patents, and fostering a culture of knowledge sharing and collaboration. Long-Form Summary I am a highly accomplished Senior Application Developer with a career spanning over two decades in the IT industry. My expertise lies in developing and deploying robust IT solutions across various sectors, including healthcare, telecommunications, finance, and government. I am proficient in multiple programming languages, such as Python, C#, C++, Java, and JavaScript, and database management systems like Oracle, MySQL, and MSSQL. My deep understanding of the software development life cycle enables me to customize applications that meet specific business requirements. Throughout my career, I have demonstrated exceptional leadership and problem-solving skills, particularly in telephony and CRM integration. As a Senior Telephony Developer and Managing Partner at Defero Partners LLC, I led a global team of over 30 developers to deliver complex contact center solutions. I played a pivotal role in integrating CRM and telephony systems, enhancing customer interaction, and optimizing operational efficiency. My key achievements include developing advanced speech recognition software using TensorFlow and LLM models, implementing innovative COVID-19 response solutions, and achieving first-time PCI compliance for telecom solutions. At Inova Health, I crafted tailored software solutions that significantly boosted collections and improved patient engagement. I also led the migration of Inova's on-premise telecom system to a cloud environment and guided the development of custom IVR solutions, showcasing my expertise in cloud architecture and AI integration in telephony. During my time with Avaya Professional Services, I managed the implementation and upgrades of critical communication solutions, developed custom applications, and led the integration of telephony with CRM systems. My contributions were crucial in enhancing data management and refining customer communication strategies. As an Avaya Contractor, I designed secure, compliant cloud architectures for government clients, ensuring adherence to federal standards and regulations. I also focused on knowledge sharing and mentoring within professional communities, fostering a culture of collaboration and continuous learning. My diverse experience includes consulting roles at Maron Structure Technologies, AXA Assistance, Walgreens, and my own ventures, where I have driven innovation and technology adoption. My education in Computer Science, along with certifications in various programming languages and project management methodologies, further complements my extensive professional experience. I hold several patents in voice analysis and telephony-based healthcare services, highlighting my innovative contributions to the field. My blend of technical expertise, leadership, and innovative thinking makes me an invaluable contributor to any technology-driven organization.
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    TensorFlow
    Python
    Digital Marketing
    ML Automation
    Telecommunications Engineering
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