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Hire the best Avaya Specialists in the Philippines

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  • $10 hourly
    • 5.0/5
    • (2 jobs)
    Experience: IT Operations Team Lead IT Operations Support Specialist (Phone, Chat, Remote Access, Email) VIP/Tier 2 Support (Chat, Email) Senior Technical Support Network Services (Phone, Chat, Remote Access, Email) Technical Support Representative (Phone, Remote Access) Cisco Networking PC, IPTV, IP Phone (Avaya, Cisco), Network, Email (Outlook, webmail) Troubleshooting Software/Tools: Freshservice, Freshdesk, ServiceNow, Microsoft 365, TeamViewer, HP SMS, CRM(Siebel), BOMGAR, Citrix, VMware, MS Office, Outlook, Skype, Google Drive/Docs/Sheets, Zendesk, Slack, Linux (Intermediate), Photoshop (Intermediate), AutoCAD (Basic), Canva (Beginner), Trello (Beginner) Strengths: • Good leadership, planning and strategy skills. • Can easily adapt and learn quickly • Strong communication skills, both written and verbal • Ability to multi-task and meet timelines on deliverables • Initiative-taker, sense of urgency, and works well under pressure • Strong attention to detail Education: BS in Computer Engineering Languages: English (Fluent) Filipino (Native)
    Featured Skill Avaya
    BeyondTrust
    Microsoft Office
    Citrix Virtual Apps & Desktops
    VMWare
    Microsoft Teams
    TeamViewer
    Microsoft Intune
    Microsoft Endpoint Manager
    Microsoft Azure Administration
    Office 365
    Network Administration
    Cisco Certified Network Associate
    Microsoft Outlook
    Technical Support
    Computer Network
    Citrix
  • $20 hourly
    • 5.0/5
    • (10 jobs)
    Dedicated and highly skilled IT Support Specialist with over 12 years of experience in providing exceptional technical support and solutions to a diverse range of clients. Proven expertise in troubleshooting hardware and software issues, managing network configurations, and delivering top-notch customer service. Committed to optimizing IT systems and processes to enhance efficiency and user satisfaction.
    Featured Skill Avaya
    Microsoft Active Directory
    Cisco CallManager
    Microsoft SCCM
    Citrix Hypervisor
    Microsoft Exchange Online
    Citrix
    Office 365
    Technical Support
    Devolutions Remote Desktop Manager
  • $10 hourly
    • 5.0/5
    • (4 jobs)
    Hi! I’m a results-driven sales professional with over 3 years of experience in appointment setting, cold calling, and business development. I specialize in generating qualified leads, booking high-converting appointments, and closing sales across various industries. With a confident phone presence, proven sales scripts, and CRM expertise (HubSpot, Go high level, Pipedrive, etc.), I consistently help clients grow their pipelines and revenue. Let’s work together to drive your sales success!
    Featured Skill Avaya
    Customer Support
    Microsoft Visual C++
    Technical Support
    B2B Lead Generation
    Outbound Call
    Messaging System
    Cold Calling
    Case Management
    Upselling
    Customer Service
    Appointment Scheduling
    Troubleshooting
    Sales
  • $7 hourly
    • 5.0/5
    • (4 jobs)
    Hello, I'm your rocky VA, Alexa. ⭐⭐With 5 years of experience in executive assistance, sales, customer service, and administrative excellence, I am able to offer unmatched expertise as a virtual assistant.⭐⭐ 🏆 Here are some of my skills when you hire me: ✅Operations Management ✅ Executive | General Virtual Assistant of a CEO ✅ Admin Support ✅Customer Service ✅Community Management / Engagement ✅Hiring and Recruitment ✅ Sales Specialist ✅ Handling a small/large team ✅ Correspondence & Email Handling ✅Social Media Management ✅ Content Creation ✅ Files Management ✅ Data Entry ✅ Calendar Scheduling ✅ Inbound and Outbound calls ✅Report and Presentation (PowerPoint, Canva) ✅General admin tasks ⭐⭐Knowledgeable in using these tools⭐⭐ - Advance MS office -Google Spreadsheet, Documents, Google Forms - Salesforce -Bitrix24 -Oracle NetSuite -Avaya -Ring central -Skype -Teamsnap - EzTexting - Indeed I can become proficient in any unfamiliar program/software quickly. Trust me to be your go-to Virtual Assistant, ensuring smooth operations, superior customer support, and expert administrative assistance. Let's embark on a collaborative journey, where your requirements are met with precision and care. I can assure you a 100% GUARANTEED QUALITY SERVICE.
    Featured Skill Avaya
    Zillow Marketing
    Property Management
    Real Estate
    Microsoft Excel
    Supervision
    Content Editing
    Customer Service
    Administrative Support
    Account Management
    CRM Software
    Oracle CRM On Demand
    Salesforce CRM
    Data Entry
    Social Media Management
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Hello! I'm Terry, a results-driven customer service professional with 3 years of experience. My focus is on ensuring customer satisfaction through effective communication and efficient problem resolution. Key Skills: CRM: Building and maintaining positive customer relationships. Communication: Clear and concise in English. Problem Resolution: Quick and creative issue resolution. Time Management: Efficient multitasker with an eye for detail. Services: Email, Chat & Phone Support: Timely, professional, and friendly. Order Processing: Accurate and efficient transactions. Feedback Management: Proactive in improving customer satisfaction. Why Choose Me: Dedication: Committed to exceeding expectations. Adaptability: Thrives in fast-paced environments. Team Player: Collaborative and positive contributor. Let's discuss how I can elevate your customer service experience and contribute to your team!
    Featured Skill Avaya
    Telesales
    Outbound Call
    Zoom Video Conferencing
    Training
    Microsoft Teams
    Medical Terminology
    Microsoft Outlook
    Microsoft Office
    Slack
    Server
    Customer Service
    Email Support
    Freshdesk
    Zendesk
  • $13 hourly
    • 5.0/5
    • (30 jobs)
    🚨 Are you seeking a 𝐏𝐑𝐎𝐀𝐂𝐓𝐈𝐕𝐄 𝐚𝐧𝐝 𝐑𝐄𝐒𝐔𝐋𝐓𝐒-𝐃𝐑𝐈𝐕𝐄𝐍 Customer Support Professional to help optimize your operations? 🚨 Top Rated | 100% Job Success 💡 𝐇𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 ? ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 / 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : As a Phone Support Ambassador in Microsoft 365, I have demonstrated proficiency in providing expert assistance across a wide range of services, including Office 365 Online and Desktop suite (Excel, Word, Access, PowerPoint, Teams), SharePoint, OneDrive, Business and Enterprise Subscriptions, MFA, Office 365 Admin center (Manage Users, Billing, Groups, etc.), domain and DNS setup, emails, and more. ✦ 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐚𝐧𝐝 𝐌𝐞𝐧𝐭𝐨𝐫𝐬𝐡𝐢𝐩 : I'm a passionate team manager known for igniting success through strategic leadership and open communication. With a knack for fostering collaboration and innovation, I empower my team to crush goals and deliver top-notch results. ✦ 𝐃𝐚𝐭𝐚 𝐄𝐧𝐭𝐫𝐲 𝐚𝐧𝐝 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 : With precision and attention to detail, I excel in data entry and administrative tasks, ensuring the accuracy and integrity of information entered into databases, spreadsheets, and other systems. My expertise in Office 365 desktop suite enables me to consistently deliver high-quality results while meeting tight deadlines. 𝐈 𝐡𝐚𝐯𝐞 𝐮𝐬𝐞𝐝 𝐭𝐡𝐞 𝐟𝐨𝐥𝐥𝐨𝐰𝐢𝐧𝐠 𝐭𝐨𝐨𝐥𝐬 : • Office 365 Admin Centre • Office 365 Online and Desktop Suite • Avaya • Service Now • Discord • Google Suite • Assist365 • DFM WW, EU • LiveChat 💡 𝙒𝙝𝙮 𝙩𝙧𝙪𝙨𝙩 𝙢𝙚? ✦ 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 : Over several years, I've excelled in providing exceptional customer support across various channels including phone, chat, and email, ensuring timely and effective resolution of issues. ✦ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦-𝐒𝐨𝐥𝐯𝐢𝐧𝐠 𝐒𝐤𝐢𝐥𝐥𝐬 : With a proactive approach, I tackle issues head-on, demonstrating the ability to troubleshoot technical issues efficiently and provide effective resolutions to clients, always prioritizing customer satisfaction. ✦ 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 : I am proficient in utilizing ITIL V3 certified practices and I have leveraged tools such as Remedy, ServiceNow, Site Admin, Terminal Emulator (Avaya), and TCCCP (Cisco) to address Cisco and Avaya technical issues swiftly and accurately. ✦ 𝐃𝐢𝐬𝐜𝐢𝐩𝐥𝐢𝐧𝐞 𝐚𝐧𝐝 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 : I approach all tasks with discipline and a focus on impressively getting the job done. As an ITIL certified professional, I take initiative in showing customers their significance to the company and resolving their concerns promptly. Excited to explore how I can assist you in reaching your objectives? 𝐋𝐞𝐭'𝐬 𝐜𝐡𝐚𝐭! Drop me a message, and let's kick-start the discussion today!
    Featured Skill Avaya
    Customer Service
    Team Facilitation
    Ticketing System
    Office 365
    Customer Support
    Technical Support
    ITIL
    Cisco CallManager
    Email Support
    Phone Support
    ServiceNow
    Complaint Management
    Team Management
    Online Chat Support
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    If you are looking for someone who's professionally experienced in customer support, appointment setting, admin tasks and has a minimum 8-year record in these industries to place on the front line and trust with the integrity of your business, someone to wow your prospect or customers, someone who's English is very articulate, then I am the right person for the job. I am flexible and adaptive, can work in a different environment. I have a right attitude to learn new things fast. I always ask questions if I'm not sure. I always put myself in someone else's shoe. I work as efficiently as possible. I am a positive-minded and believe in continuous learning and improvement. I also believe in getting out of my comfort zone and achieving the best in whatever I do. I am a result oriented person, fully dedicated to my work. Teamwork is my best attribute.
    Featured Skill Avaya
    Customer Support Plugin
    Data Entry
    Google Sheets
    Salesforce CRM
    Scheduling
    Email Communication
    Customer Service
    Microsoft Office
    Microsoft Excel
    Appointment Scheduling
    Salesforce
  • $6 hourly
    • 5.0/5
    • (1 job)
    Appointment setters are excellent communicators, and they are comfortable speaking with clients and customers all day long. Employers look to employ appointment setters with previous customer service experience, but candidates typically don’t need any formal education to get a job. However, employers also search for candidates who demonstrate the following skills and qualifications: Answer Inbound Calls Appointment setters answer inbound calls from the company’s prospective and current clients or customers. They answer any questions the client might have and set up appointments for the client to speak directly to a salesperson. Place Outbound Calls Appointment setters receive lists of potential clients from the sales team, and they are responsible for cold calling these prospects. They use these calls to determine the overall interest of prospective clients and eliminate clients who aren’t interested. Email Clients Appointment setters may also use email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed. Keep Accurate Records When appointment setters contact prospective clients and talk to them about products or services, they keep accurate records of each conversation. They also indicate in these records whether the person is interested or not. Provide General Administrative Support When they aren’t calling customers, appointment setters provide general administrative support to the sales team. They make copies, organize documents, and rearrange schedules as needed.
    Featured Skill Avaya
    Microsoft Excel
    Sales Development
    Salesforce
    Email Communication
    VICIDIAL
    Outbound Sales
    Microsoft PowerPoint
    Abbacore inBound
    Microsoft Word
    Microsoft Outlook
    Online Chat Support
    Real Estate
    Email Support
    Inbound Inquiry
  • $7 hourly
    • 5.0/5
    • (4 jobs)
    Hi, I'm Maria! With over 59 months of experience in the BPO industry, I've had the pleasure of supporting major accounts like Telstra Bigpond, Verizon Fios, Delta Airlines, Fido, JustEat, Menulog, and Wyze. My customer service expertise spans phone, chat, and email, including cold calling and upselling. I'm proficient in Zendesk, Guesty, Airbnb, and other CRM, and thrive under pressure. I also have 2 years of technical support experience and nearly 3 years as a freelance Customer Service VA specializing in short-term rentals. Eager to continue learning and bring my skills to your company!
    Featured Skill Avaya
    Slack
    Talkdesk
    Search Engine Optimization
    Microsoft Word
    Interpersonal Skills
    RingCentral Glip
    Customer Service
    Microsoft Excel
    Pandora
    Microsoft Office
    Technical Support
    Zendesk
    Email Support
    Online Chat Support
  • $6 hourly
    • 5.0/5
    • (1 job)
    Results-driven Customer Service and Support Professional with over 7 years of experience across various industries. Adept at managing high-volume customer interactions, resolving complex issues, and consistently achieving top performance metrics. Proven ability to leverage CRM and support tools to enhance customer satisfaction and streamline processes. Demonstrated success in building strong client relationships, mentoring team members, and driving continuous improvement. Seeking to contribute to a dynamic team by applying my skills in delivering exceptional customer experiences and operational excellence.
    Featured Skill Avaya
    Zoho Platform
    SAP Business Warehouse
    Microsoft Office
    Sales
    Customer Support
    Phone Support
    Email Support
    Zendesk
  • $15 hourly
    • 5.0/5
    • (6 jobs)
    LOOK NO FURTHER! I am definitely who you are looking for. I have the determination in giving EXCEPTIONAL customer service. With years of handling multicultural backgrounds, I have your back. Customer Service is such an enriching experience as you get to communicate with people from different walks of life. Majority of my experience is with ESL TEACHING, DATA ENTRY, PHONE TECHNICAL SUPPORT, TELEMARKETING, SALES and GENERAL TRANSCRIPTION. I worked mainly with Korean, Japanese, Vietnamese, Aussies, the British and Americans. I studied at Silliman University in Dumaguete City with a Bachelor's Degree in Speech and Theatre Arts. I have an eye for detail especially in the English language. I am driven and definitely a fast learner. I love searching for new discoveries and enriching my skills and experiences to unlock my ultimate potential.
    Featured Skill Avaya
    Customer Satisfaction
    Phone Support
    Call Center Management
    Customer Support Plugin
    Customer Service
    WordPress
    Adobe Premiere Pro
    Microsoft Office
  • $7 hourly
    • 5.0/5
    • (2 jobs)
    Call center skills acquired:  Ability to answer calls professionally.  Handling and resolving customer complaints.  Understanding of customer service principles and practices.  Problem solving and resolution.  Dealing with customer complaints or enquiries.  Meeting performance and speed targets.  Excellent verbal communication skills.  Remaining calm under stressful situations.  Tactful manner and have a good memory.  Ability to multitask.
    Featured Skill Avaya
    Outbound Sales
    Outbound Call
    Lead Generation
    Technical Support
    Customer Engagement
    Virtual Assistance
    Sales
    Appointment Scheduling
    Product Knowledge
    Data Entry
    Cold Calling
    Customer Service
    Salesforce
  • $7 hourly
    • 5.0/5
    • (1 job)
    I'm a real-time analyst that has vast experience in excel and building dashboards for Business Process Outsourcing (BPO) Companies. I have been working as a real-time analyst for more than a year now. I have finished many successful projects with 100% customer satisfaction. I'm very much skillful with Microsoft Excel and Google Suites. I have worked with a lot of tools as well like Zendesk Explore, Data Studio, Looker, etc. I have been using those tools to create dashboards. I look forward to hearing from you soon. Thank you.
    Featured Skill Avaya
    Customer Service
    Online Chat Support
    Active Listening
    Computer Maintenance
    Zendesk
    Looker
    Looker Studio
  • $6 hourly
    • 5.0/5
    • (5 jobs)
    I have a Bachelor of Science in Psychology and became a licensed psychometrician in 2019. Since 2020, I’ve built a strong career in remote customer support, working with companies like Amazon, Arlo Technologies, Zumper, and Agero Inc. My background gives me a unique understanding of the psychology of customer support, allowing me to communicate effectively, empathize with clients, and handle concerns with professionalism and care. I’m proficient with tools like Salesforce, Zendesk, Microsoft 365, Shopify, and Smartsheet, and I’ve handled messaging platforms such as Infloww, SuperCreator, and CreatorHero. Since November 2023, I’ve also worked as an OnlyFans chatter, further sharpening my skills in engagement, discretion, and high-volume messaging.
    Featured Skill Avaya
    Customer Service
    Salesforce
    Shopify
    Zendesk
    Customer Support
    Product Knowledge
    Technical Support
    Hardware Troubleshooting
    Email Support
  • $10 hourly
    • 5.0/5
    • (3 jobs)
    Motivated Sales Associate with experienced boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Helping my client to meet quotas or achieving their desired profit. Friendly customer service professional committed to providing high-quality service and developing customer relationships. Offering excellent interpersonal skills and knowledge of conflict resolution to lead a team of other customer service representatives. Proactive, assertive, creative, optimistic, compassionate and good communication skills applicant to secure a position in a multinational company that would best fit my qualification wherein I can apply and practice my skills and experiences; to further enhance my values toward any responsibility that I will undertake, develop my talents for continuous career improvement and excel in every way to tap my potentials.
    Featured Skill Avaya
    Troubleshooting
    Customer Retention
    Product Research
    Five9
    Customer Service
    Customer Support
    Customer Experience
    Data Entry
    Sales
    Online Chat Support
    Freshdesk
    Email Support
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Need an all-rounded virtual assistant? I've got your back! Here's what I offer👇👇👇 ✦ Customer Service ✦Lead Generation ✦ General Admin Tasks ✦ Appointment Setting ✦ Executive Assistance ✦ Data Entry
    Featured Skill Avaya
    HubSpot
    Virtual Assistance
    Real Estate Cold Calling
    VICIDIAL
    CallTools Call Center Software
    Lead Generation
    Appointment Setting
    Canva
    Customer Retention
    Customer Support
    Airtable
    Email Support
    Phone Support
    Zendesk
  • $19 hourly
    • 5.0/5
    • (4 jobs)
    I am a detail-oriented, hard-working teacher, digital marketing, and social media manager. My passion is providing the highest quality service to my clients and putting my best effort into what I do. I have proofread, formatted, and posted hundreds of video posts to my clients' specifications, and I have a an experienced and knowledge about digital world and social media. I know how to make a digital marketing strategy to achieve the goal of the clients and I also have a knowledge about analyzing data to know what will be the future steps that my client should make. I am experienced in time management, customer service, video editing, and social media managing. I am looking forward to serving my clients here on Upwork.
    Featured Skill Avaya
    Email Support
    Microsoft Word
    Microsoft PowerPoint
    Adobe Photoshop
    Customer Support
    Adobe Illustrator
    Google Calendar
    Zoom Video Conferencing
    Microsoft Excel
    Microsoft Outlook
    Instagram
    Facebook
    YouTube
    Canva
  • $10 hourly
    • 4.8/5
    • (2 jobs)
    Hire my services as your personal assistant today. You can count on me every hour of every day, round the clock. Relax and rely on me completely. I assure you that your contentment and peace of mind are my top priorities at all times. A hardworking and self-motivated VA proficient in communication skills. I prioritize honesty, sincerity, and professionalism. With ample experience and training, I am well-equipped to meet your needs. I am proficient in: - Gmail - Microsoft Apps - Calendar Management - Salesforce - Slack - WhatsApp - Skype - Email management/support - PowerPoint - Canva - G-Suite - Outlook - Aloware - Google Calendar - Meet - Docs - Paypal - Wise - eBay Experience: - Virtual Assistance - Travel Coordination - Strong Communication - Customer Support - Email Handling - Meeting Minutes - Digital Marketing - Managing Calls and Emails - Daily Scheduling and Reporting I can assist you with tidying up your email and arranging your schedule efficiently. I'm the ideal candidate to help lessen your administrative burdens.
    Featured Skill Avaya
    Google Calendar
    Microsoft Outlook
    Google
    Travel Planning
    Customer Service
    Email Communication
    Virtual Assistance
  • $7 hourly
    • 5.0/5
    • (1 job)
    Customer Support Specialist with 7+ years of experience across Telecom, Health Insurance, and Sales. Known for resolving complex issues with empathy and efficiency, and consistently driving customer satisfaction. Eager to bring my adaptability and service excellence to a forward-thinking team.
    Featured Skill Avaya
    Outbound Call
    Email Communication
    Order Processing
    Payment Processing
    Payment Gateway
    AWS Cloud9
    Telemedicine
    Outbound Sales
    Hardware Troubleshooting
    Medical Billing & Coding
    Online Chat Support
    Email Support
    Complaint Management
    Customer Service
  • $10 hourly
    • 5.0/5
    • (2 jobs)
    If you're looking for a dedicated and results-driven asset that can help you elevate your business, you're in the right place! I have over 5 years of expertise in appointment setting and more than 8 years in sales and customer service. Proven ability to coordinate schedules, client management, and ensure exceptional customer service satisfaction. I am very competitive, I am also creative, I love to organize, I'm flexible, a critical thinker, and a hard-working employee. I do not settle for less, but I could say that being Optimistic is one of my best characteristics since I am very much willing to learn and explore new things that could help me bring the best out of me.
    Featured Skill Avaya
    Outbound Sales
    Appointment Scheduling
    Oracle CRM On Demand
    RingCentral Glip
    Google Docs
    Microsoft Excel
    Canva
    Hydra
    Zoho CRM
    Customer Service
    Email Communication
    Appointment Setting
    Salesforce CRM
    HubSpot
  • $5 hourly
    • 5.0/5
    • (1 job)
    Hello! I’m a driven undergraduate with a Bachelor of Science in Information Technology and a passion for creativity and design. Currently working as a Customer Service Representative, I bring a strong communication skill set, problem-solving abilities, and a keen eye for detail to everything I do. In addition to my technical background, I am enthusiastic about design, particularly using Canva, where I help clients create visually appealing graphics that capture attention and convey their message effectively. My strengths include: - Technical understanding and IT-related problem-solving - Excellent customer service skills - Creative design solutions using Canva - Strong communication and collaboration skills Whether you need help with IT tasks, customer support, or creative design, I’m here to bring your ideas to life with professionalism and attention to detail. Let’s collaborate and create something amazing!
    Featured Skill Avaya
    Podio
    Dash
    Graphic Design
    Atlas
    Slack
    Microsoft Word
    Web Design
    Microsoft Office
    Microsoft PowerPoint
    Adobe Photoshop
    Information Technology
    Microsoft Excel
    Canva
    Virtual Assistance
  • $5 hourly
    • 4.7/5
    • (1 job)
    Hi I'm Carina, an experienced Customer Support with 10 years of experience. An advocate in providing not just excellent but world class customer service. My passion is to always make customers happy. I am dedicated, hard-working, fast learner, loyal, has good interpersonal skills, and strategic thinker with a positive attitude, able to work in a fast-paced environment. I can also multi-task, adapt to change, and achieve positive results.
    Featured Skill Avaya
    Five9
    Salesforce
    Zendesk
    Refund Processing
    Sales
    Order Entry
    Training
    Customer Support
    Leadership Skills
    Subject-Matter Expertise
    Outbound Call
    Customer Experience
    Email Support
    Inbound Inquiry
  • $5 hourly
    • 5.0/5
    • (2 jobs)
    Hi I'm Lui and I have been in the customer service industry for 17 months handling inbound and outbound calls in several accounts. And the best part of it is knowing that my clients are satisfied in every solution I provide. I make it my mission to address and solve customer questions efficiently. I’m knowledgeable of Google Workspace, Docs, Outlook, Amazon Web Services (AWS), Salesforce CRM, Slack, Zendesk, Avaya and MS Words.
    Featured Skill Avaya
    Citrix
    RingCentral Glip
    Salesforce CRM
    Microsoft Excel
    Microsoft Outlook
    Slack
    Amazon Web Services
    Zendesk
    Salesforce
    Google
    DOCX
  • $9 hourly
    • 5.0/5
    • (2 jobs)
    I have been in the BPO industry for close to 20 years. Positivity and determination are my strengths. I'm a people person and can easily adapt to changes. Strong-willed and responsible.
    Featured Skill Avaya
    Word Processing
    Google Sheets
    Microsoft PowerPoint
    Microsoft Excel
    Critical Thinking Skills
    Quality Control
    Employee Training
    Training
    Customer Satisfaction
  • $7 hourly
    • 5.0/5
    • (3 jobs)
    I am a results-driven customer service and sales professional with over 5 years of experience in the BPO industry, specializing in customer engagement, sales, and technical support. With a proven track record of upselling, cross-selling, and retention strategies, I have consistently exceeded sales targets while maintaining high levels of customer satisfaction. My experience spans working with high-profile clients in telecommunications, insurance, and logistics, where I leveraged strong communication skills, problem-solving abilities, and in-depth product knowledge to resolve issues and drive sales growth. I excel in fast-paced environments and have a passion for delivering exceptional service while identifying opportunities to provide value-added solutions to customers. My ability to listen actively, build rapport, and negotiate effectively has helped me build strong relationships with clients, leading to improved customer retention and revenue growth. Whether it’s through managing technical support queries, driving sales through proactive calls, or providing exceptional customer experiences, I am committed to exceeding expectations and contributing to the overall success of the team and organization. Key Skills: Customer Service Excellence Sales and Upselling Techniques Relationship Building and Retention Technical Support and Troubleshooting Problem Solving and Conflict Resolution Time Management and Multitasking Negotiation and Persuasion Skills CRM and Database Management
    Featured Skill Avaya
    SaaS
    B2B Lead Generation
    Cold Calling
    Sales Development
    Technical Support
    Customer Experience
    Microsoft Access
    CRM Software
    Customer Support
    Twilio
    Sales
  • $7 hourly
    • 5.0/5
    • (4 jobs)
    Thank you for taking your time to read this. I'm Mary Pauline S. Lorica , a professional in my field and a hard-working individual that is willing to provide good quality service to your company and also willing to expand my knowledge and skills. Let's combine our efforts in achieving our success! I am a fur mom and mom to my beautiful daughter, fully commited to doing my best in everything to fulfill their needs. I don't just dreamed bout success. I always work hard for it.
    Featured Skill Avaya
    Customer Satisfaction
    Quality of Service
    Quality Assurance
    Customer Service
    Email Automation
    Email Signature
    Amazon
    Microsoft Outlook
    Gmail
    Microsoft Excel
    Google Sheets
    Google
    Amadeus CRS
    Sabre
  • $8 hourly
    • 4.8/5
    • (1 job)
    Are you seeking a capable virtual assistant to streamline your tasks and enhance your productivity? Meet Jessa Mae, your dedicated Virtual Assistant! I'm here to help professionals like you excel by efficiently managing tasks and providing expert support. With strong skills in task management, communication, and organization, I'll take care of your administrative responsibilities, giving you the freedom to focus on strategic decision-making. Why opt for a virtual assistant? 🚀 Delegate routine tasks and dedicate your time to strategic planning. 🚀 Experience seamless collaboration and communication tailored to your needs. 🚀 Achieve enhanced productivity and a healthier work-life balance. Let's connect and discuss how my services can elevate your business. With a strong partnership, I'll be your ally in overcoming challenges. My experience includes: 📧 Amazon email support: Nov 2014 - Mar 2015 📞 Customer & technical support at Convergys Bacolod: Apr 2015 - Apr 2019 📚 Subject Matter Expert at Convergys Bacolod: May 2019 - Present Ready to optimize your efficiency and success? Let's start this transformative journey together!
    Featured Skill Avaya
    VMWare
    Google Forms
    Administrative Support
    Online Chat Support
    Email Support
    Technical Support
    Customer Service
    Computer Basics
    Accounting Basics
    Stenography
    Microsoft Office
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