Hire the best BPO Call Center Specialists in Canada

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$22 hourly
Sean S.
- 5.0/5
- (43 jobs)
Want New Clients? I can generate qualified & meeting-ready leads through cold calls, cold emails, and cold LinkedIn outreach. 100% done-for-you. I have a bachelor's degree in Economics & Marketing from the University of Manitoba, Canada. I am a highly motivated sales professional with 10+ years of experience in providing expertise in strategic lead generation, sales presentations, effective liaising, enterprise sales strategy, creative marketing, data scraping, prospect hunting, and cold calling across diverse sectors. Consistent record of converting sales prospects into long-term clients and building a network of referrals to increase sales. Please contact me if you would like to grow your business.

BPO Call Center
Prospect Research
Sales
LinkedIn Sales Navigator
Marketing
Cold Calling
LinkedIn
Sales Strategy
Data Scraping
Lead Generation
Lead Generation Analysis
Social Media Lead Generation
Lead Generation Content Creation
Email Marketing
Lead Generation Strategy
$75 hourly
Hamza N.
- 5.0/5
- (2 jobs)
Passionate problem solver specializing in customer experience design and Amazon Connect implementations. I excel in building great customer experiences across industries and geographies. With a solid skillset in AWS technologies, including Amazon Connect, DynamoDB, Lambda, Lex, as well as CRM systems such as Salesforce, Zendesk and ServiceNow, I specialize in building and customizing Contact Center use cases to drive optimization, efficiencies, customer satisfaction and cost savings. I thrive on challenges and fast-paced environments and believe in strategic thinking, innovation, data analytics and out of the box solutions to get the job done. I value building relationships and collaboration to deliver great mutually beneficial results.

BPO Call Center
Call Center Management
Salesforce
Amazon Bedrock
Amazon Lex
IVR Software
Visualization
Data Analysis
Conversational AI
Chatbot
Prompt Engineering
Generative AI
Solution Architecture
Customer Experience
Amazon Web Services
$70 hourly
Anju S.
- 5.0/5
- (69 jobs)
I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.

BPO Call Center
Project Management
Lucidchart
Database Management
Information Technology Operations
Visual FoxPro
Microsoft Visio
Five9
Call Center Management
Business Analysis
$10 hourly
Haroon M.
- 4.9/5
- (13 jobs)
🏆 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗕𝗣𝗢 𝗘𝘅𝗽𝗲𝗿𝘁𝘀 | 𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🥇 𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗡𝗖𝗥𝗶! Looking for reliable, cost-effective 𝗕𝗣𝗢 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 with top-tier quality? Whether you need a 𝘀𝗶𝗻𝗴𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝘁 𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝘁𝗲𝗮𝗺, we provide tailored outsourcing solutions to help your business scale. 𝗪𝗵𝗼 𝗪𝗲 𝗔𝗿𝗲: I'm Haroon, representing 𝗡𝗖𝗥𝗶, 𝗮 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗕𝗣𝗢 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗵𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝗲𝗱 𝗶𝗻 𝗖𝗮𝗻𝗮𝗱𝗮 with a strong global presence. While we're new to Upwork, our team has years of experience working with industry giants like 𝗔𝗺𝗮𝘇𝗼𝗻, 𝗣𝗮𝘆𝗣𝗮𝗹, 𝗮𝗻𝗱 𝘁𝗼𝗽 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀. 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿: ✔ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 – Inbound/Outbound calls, live chat, email support, and back-office solutions. ✔ 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗹𝗱 𝗖𝗮𝗹𝗹𝗶𝗻𝗴 – Expert telemarketers for sales, appointment setting & client outreach. ✔ 𝗛𝗥 & 𝗣𝗮𝘆𝗿𝗼𝗹𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – Employee management, payroll processing & compliance handling. ✔ 𝗤𝗔 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 – Ensuring top-notch customer service and operational efficiency. ✔ 𝗤𝘂𝗶𝗰𝗸𝗕𝗼𝗼𝗸𝘀 & 𝗗𝗲𝗯𝘁 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻/𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗥𝗲𝗰𝗲𝗶𝘃𝗮𝗯𝗹𝗲 (𝗔𝗥) / 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗣𝗮𝘆𝗮𝗯𝗹𝗲 (𝗔𝗣): We provide expert support for QuickBooks setup, Debt Collection, AR collections, and AP management, ensuring accuracy and compliance for your business. 🏆 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗡𝗖𝗥𝗶? 🥇 𝗜𝗦𝗢 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 & 𝗚𝗗𝗣𝗥 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝘁 – Industry-leading security & quality standards. 🥇 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱 – Serving global clients across 𝘀𝗲𝘃𝗲𝗻 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀. 🥇 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 & 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 – Hire one expert or an entire team as per your needs. 🥇 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗣𝗿𝗶𝗰𝗶𝗻𝗴 & 𝗧𝗿𝗶𝗮𝗹 𝗢𝗽𝘁𝗶𝗼𝗻𝘀 – Test our services before making a commitment. 📩 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁! Experience the NCRi difference. Message me today to discuss your business needs! 🔑 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: BPO Services | QuickBooks | Accounts Receivable | Accounts Payable | QA | Customer Support | Cold Calling | Lead Generation | Telemarketing | Call Monitoring | Call Auditing | Debt Collection | Virtual Assistant | Appointment Setting | Sales Support | Back-office Support | Inbound Calls | Outbound Calls | Email Support | Live Chat | Data Entry | CRM Management | Remote Support | AR Collection | AP Management | Customer Care |

BPO Call Center
Account Reconciliation
Research & Strategy
Customer Retention
Business Process Outsourcing IT Services
Bookkeeping
.NET Core
Bank Reconciliation
Web Content Strategy
Landing Page
2D Animation
SOC 2
SOC 1
PCI DSS
ISO 9001
ISO 27001
Accounts Receivable Management
Debt Collection
QA Management
Software Integration
Call Center Management
CRM Software
Customer Experience
Customer Service
Customer Support
$35 hourly
Cathy B.
- 0.0/5
- (0 jobs)
Senior Executive Recruiter EnhanceIT -Senior Recruiter IT recruitment Scrum calls Boolan searches Onboarding BPO Linked IN expert CUSTOMER SERVICE / SALES MANAGER / BRANCH MANAGER Customer service-oriented Expert with more than 20+ years of strong organizational, customer service, executive recruitment, it recruitment communication expertise in the training needed to evaluate your company's objectives and specific requirements in order to establish the rules and requirements for hiring new employees. My previous responsibilities included overseeing the company's whole staffing, scheduling interviews, screening and recruiting of candidates and working with training program for new employees. I am a resourceful, energetic Marketing and Sales Manager with strong communication and relationship building skills with demonstrated ability to launch integrated marketing strategies that create program awareness and achieve desired sales performance. I maintain a high degree of professionalism, patience, and efficiency as a Customer Service Representative in order to reduce customer discontent and build customer loyalty. I have a great time management skill and available to work any hours required. I've worked on policy creation and implementation, compliance, recruitment, staffing, employee relations, compensation, benefits, employee recognition , workers' compensation, succession planning, resource planning / budgeting , and talent development and retention, to name a few. * Outbound/inbound calling * Alternative Dispute Resolution (ADR) * Corporate Recruiter / Talent Acquisition * Business Development * Full Cycle Recruiting, Areas of expertise/exposure include: * Avionte (Staffing and * Recruitment Sourcing) * Behavioral Assessments * Employee Relationship * Sales Expertise * Supervisory Skills * Networking, PROFESSIONAL EXPERIENCE * MS Office Suit * Budgeting Expert * Help Desk Software * Financial planning * ISO Internal Auditor * SAP, PCR, * Employee Training * Problem Resolution * Analytical Skills * Good Team Player * Leadership skills * Customer Service * Staff Management

BPO Call Center
KPI Metric Development
Training
Database Report
Executive Search
Sales
Leadership Coaching
Sourcing
Forecasting
Management Skills
Tech & IT
LinkedIn Recruiting
Candidate Sourcing
Recruiting
Boolean Search
$50 hourly
Naomi O.
- 0.0/5
- (1 job)
PROFESSIONAL SUMMARY Knowledgeable and dedicated customer experience specialist with extensive experience in the financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success through effective customer retention strategies.

BPO Call Center
Outbound Sales
Customer Support
Customer Experience Research
Continuous Improvement
Customer Retention
Customer Satisfaction
Email Communication
Process Improvement
Customer Engagement
Customer Experience
Call Center Management
Customer Feedback Documentation
Online Chat Support
$25 hourly
Karen Rose C.
- 5.0/5
- (4 jobs)
I believe a relationship with you would be mutually beneficial, as I am seeking a challenging work environment where I can exercise my skills to the fullest extent, at the same time, be exposed to other fields of work . I have been working as a nurse for many years now and I have worked as a Customer Service and Sales Representative for over a year, but I am not limited to these things. I love to read and write, and I am good at it. I can design logos, make appealing resumes, write poetries, essays and songs, and a lot more. I love public speaking. I am an experienced host or emcee for variety of events. I am a fast learner and fast doer. Took the IELTS exam few years back and got a band score of 9. I am versatile and I have a lot to offer. PM me and I’d be glad to drop to you my Resume. It would say everything you need to know.

BPO Call Center
Virtual Assistance
Resume Design
Logo Design
Public Speaking
Online Writing
English Tutoring
Proofreading
Essay Writing
Email
Nursing
Customer Service
English
$20 hourly
Crisanie S.
- 4.9/5
- (46 jobs)
Aspiring Office Administrator with a passion for health services and a commitment to enhancing patient care and operational efficiency. Medical Office Administrator, Medical Transcriptionist and expert in electronic medical records. Aspiring Office Administrator with a passion for health services and a commitment to enhancing patient care and operational efficiency.

BPO Call Center
Sales
Facebook Page
Online Research
Content Creation
Virtual Assistance
Facebook Ads Manager
Administrative Support
Email Communication
General Office Skills
Marketing Strategy
Medical Transcription
General Transcription
$25 hourly
M. Didier Eric N.
- 4.9/5
- (18 jobs)
I am a native french speaker who got graduated in India, where I stayed for 6 years then moved to Philippines. I believe, I have the necessary skills and abilities for positions such as: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Outbound Phone Support I have been, for 2 years, a french tutor in an English institute, and I worked as French Customer Support Representative in a firm in Philippines. I have been working for the past 5 years on Upwork, where I worked on various projects. I do have experience in Zendesk, Desk, Uservoice, Intercom, Hubstaff, Slack, Zopim, Livechat, Google environment, Asana, Trello. I also attended the learning session for the PMP certification, from PMI.

BPO Call Center
Customer Service
English to French Translation
French to English Translation
Customer Support
Online Chat Support
French
Phone Support
$20 hourly
Christian Carlo J C.
- 3.8/5
- (23 jobs)
With more than two years of experience in a contact center for Billing, Sales and Service (for AT&T) under my belt, I always give high-quality customer service to ensure that the client's business remains top-notch. I can help you with all your administrative tasks and all sorts of things related to your business. I can do data entry, email management, file management, and even web research, to name a few. I also have a ton of experience in content writing and proofreading at that, being the Editor-in-Chief for my high school and college school papers; not to mention my excitement as I am taking another step to grow my knowledge and focusing on Copywriting and Advanced Web Development to grow in my craft. Few bits of information about me: ✅ is a team player but works just as well individually! ✅ 70 wpm (80ish on a good day) with 99% accuracy ✅ proficient with all your Microsoft Office and Google Suite tools ✅ willing and ready to learn new tools/software that make the job more efficient ✅ adapts relatively fast and is always looking to grow professionally My priority is to create an excellent working relationship with my Upwork Clients. I prefer long-term clients for administrative work. I believe I can satisfy my clients by using my skills. So, if you are looking for high-quality work in Customer Service, Project Management, Admin Support, Data entry, Web research, and analysis, hire me. Hoping to get on board with you for my quality work. Efficiency and innovation is my priority.

BPO Call Center
Social Media Management
Data Analysis
Customer Experience
Phone Support
Email Support
Online Chat Support
Customer Support
Customer Service
Customer Satisfaction
Copywriting
Microsoft Excel
Accuracy Verification
Communications
Data Entry
$15 hourly
Camilo B.
- 0.0/5
- (0 jobs)
A decade of experience in the customer service and sales industry, delivering exceptional results in a timely manner, leading multiple high-performing teams simultaneously through strategic thinking and motivation. Data analysis, coaching, strategic action planning and forecasting experience. Experienced document translator from English/Spanish and voiceover for Youtube videos in both languages

BPO Call Center
Writing
Project Management Office
Action Plan
Film Dubbing
Translation
Sales
Customer Service
$17 hourly
Francis Z.
- 0.0/5
- (1 job)
I am easy to work with and so passionate working in a team or alone. I would love to broaden my horizon into working independently as a freelance content migration specialist.

BPO Call Center
Content Writing
Server
Migration
Call Center Management
Customer Service
$15 hourly
Don D.
- 0.0/5
- (0 jobs)
Senior-level Operations Supervisor with eight years of experience in the business process outsourcing industry, providing excellent customer service, managing team performance, and delivering on assigned managerial functions such as department payroll and interviewing job candidates.

BPO Call Center
Cross Functional Team Leadership
Lead Generation
Google Sheets
Business Operations
Data Entry
Call Center Management
Typing
Microsoft Excel
$6 hourly
Alyssa Joy S.
- 0.0/5
- (0 jobs)
ACHIEVEMENT Electronics Technician Manila, 2019 CompTIA Security+ CE, 2020 NSE 1 Network Associate Fortinet, 2020 NSE 2 Network Associate Fortinet, 2020 Employee of the Year 2020 Completion of CompTIA CySA+, 2021 Certified Incident Handler (ECIH), 2021 TOOLS * McAfee (SIEM) * McAfee ePolicy Orchestrator * Web Application Firewall (Imperva, Nexusguard, Radware) * Microsoft Office 365 Security - Email security * RSA FraudAction Dashboard - Brand protection * Log Rhythm (SIEM) * Beyond Trust - Privileged Access Management * Limelight - CDN * Cisco DUO - MFA * Manage Engine - AD Audit Plus * Trend Micro Apex One - AntiVirus * Qualys - Vulnerability management * Zscaler Internet Access - Internet access security, sandbox, advanced * firewall * Zscaler Private Access - VPN Services * Fortinet Firewall - Network firewall * Knowbe4 - Security Awareness Training and Testing * Symantec Email Gateway

BPO Call Center
Web Application Firewall
FortiGate Firewall
Network Security
Security Operation Center
Information Security Awareness
Information Security
Appointment Setting
Appointment Scheduling
Data Entry
Sage 300
Microsoft Office
Management Skills
Video Editing
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