Hire the best BPO Call Center Specialists in Florida

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$75 hourly
Steven T.
- 4.9/5
- (18 jobs)
- Over 10 years of Call Center management experience - Owned and operated Call Center in Lima Peru 7 years - Owned and operated Call Center in Philippines 3 years - Experience building Call Centers from the ground up - Linux, Vicidial and GoAutoDial (installation, configuration and management) - Ability to effectively hire, train, and manage staff (personally supervised over 500 staff and agents) - Payroll management, scheduling, reports, and technical expertise - Extensive work with cost reductions and client relations In addition to my extensive Call Center experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including clients and staff. My broad experience and range of skills make me a superior candidate

BPO Call Center
VICIDIAL
Call Center Management
Project Management
$40 hourly
Juan M.
- 5.0/5
- (2 jobs)
I am a Professional and self-motivated.. I have 10+ years of work experience as a Customer Service Representative, Virtual Assistant, Live Chat Agent, and Call center Agent. Also ¡, I can provide e-mail support, Live Chat support, and Phone Support, Appointment setting, Virtual Assistance, and Administrative Support. I am 2 languages spoken English and Spanish.. I have strong experience in Customer Services.. I have worked for many companies and provided a 5-star Client Service. Besides that, I have Bachelor´s degree in International Relationships with Marketing. 🎓

BPO Call Center
Social Customer Service
Store Management
Quality Management System
Call Center Management
Online Chat Support
Phone Support
Customer Service Chatbot
Customer Service Analytics
Sales Call
Quality Assurance
Customer Service
Customer Care
Sales & Marketing
Facebook Ads Manager
$35 hourly
Kenneth R.
- 5.0/5
- (1 job)
I am a Medical Doctor. I am interested in primary care and value based practice. -I have skills in project management with my BPO company for back office clinical processes. -Clinical documentation -HEDIS reporting and care gap closure -Case Reports and Clinical Research -Medical Writing -Medical translations English/Spanish

BPO Call Center
Public Health
Medical Writing
Health
Family Planning
Medicine
Call Center Management
Documentation
$50 hourly
Kassandra T.
- 5.0/5
- (1 job)
I am a driven healthcare professional with more than 5+ years of experience in medical administration and office management with scheduling experience as well as experience with working remotely. Highly knowledgeable in managing patient records, medical billing, and hospital expenses with care management experience. Skills * Customer Service (4 years) * Multitasking (5 years) * Data Entry (4 years) * Cash Handling (4 years) * Problem Resolution (4 years) * Medical Scheduling * Insurance Verification * Medical Receptionist * EMR Systems * Medical Office Experience * Medical Billing * HIPAA * Medical Records * Medical Terminology * Phone Etiquette * PCR * Medical Coding * Project Coordination * Project Management * Administrative Experience

BPO Call Center
Microsoft Project
Business Management
Management Skills
Call Center Management
Data Cleaning
Project Management
Allied Healthcare
Healthcare
Healthcare Management
Medical Billing
Typing
Multitasking
Customer Service
ICD Coding
$35 hourly
Crystal H.
- 4.7/5
- (34 jobs)
I am an Expert Virtual Assistant and Customer Service professional with a wealth of experience and training in different areas. I have a proven track record for meeting timelines and exceeding expectations. I have exceptional meeting, planning and facilitation/training skills; I’m able to communicate effectively with all organizational levels, build relationships of trust and enlist the participation of team members. I have evolved creatively, became more resourceful and flexible, helping me to adapt to changing priorities and to maintain a positive attitude and strong work ethic. I am organized, detail-oriented, and a conscientious self-starter who is able to strategize and prioritizes effectively to accomplish multiple tasks and stay calm under pressure.

BPO Call Center
Administrative Support
Resolves Conflict
Project Management
Quality Control
Communications
Customer Service
Customer Support
Phone Communication
Social Media Management
Online Chat Support
Call Center Management
$120 hourly
Dimas R.
- 4.0/5
- (3 jobs)
Over 20 years of progressive expertise in information systems, call center technology, collections, virtualization, networking administration; design, voice application development, system maintenance, performance, and disaster recovery. Enthusiastic, reliable, self-motivated professional. Excellent vendor and project management. Ability to lead and mentor level 2 engineers. Strong ability to communicate technical concepts in a non-technical manner and convey a professional image to the business. Ability to work well with others and contribute in a team environment. Excellent problem solver who works well under pressure and high volumes. Main Contact Center Solutions: 1. Cisco CVP and ICM Scripting 2. NICE - inContact 3. Five9 4. Zendesk 5. Amazon Connect • Designed and Implemented IVR Applications • Established call process and procedures • Call Routing development • Call Scripting design • Client Liaison and trainer

BPO Call Center
Business Process Outsourcing IT Services
$24 hourly
Alejandro S.
- 5.0/5
- (2 jobs)
Recognized for proactively maintaining an in-depth knowledge of all work duties. Able to work successfully as a team member and as an individual contributor. Exceptional communication skills with the ability to remain calm and convincing in negative situations. Able to efficiently navigate multiple systems while handling complex queries.

BPO Call Center
Outbound Sales
Sales
Dispatch & Tracking Solutions LETS
Customer Service
Recruiting
Data Entry
$70 hourly
Rodolfo H.
- 5.0/5
- (1 job)
Negotiable on Hourly and Flat Rate Fee on All Work and Contracts With more than 19 years of proven expertise in the healthcare sector for Hospitals and Physicians, this versatile, achievement-focused, network-savvy, and growth-oriented professional is presently working as the director of revenue cycle management (RCM). I'm more than just an authority on billing, revenue cycle management, and other financial services; I've worked for major corporations, managing millions of dollars in revenue while also overseeing daily operations and processes to help the firm perform above and beyond expectations. A strong-willed strategic leader who can make decisions, plan tactically, manage projects, conduct negotiations, and monitor, to name a few, in addition to managing initiatives that support management and the organization's objectives. I've completed formal schooling at the University of Maine. A skilled director and specialist with a demonstrated history of success in the areas of financial stability and day-to-day RCM operations, customer relationships, financial reporting, auditing, interviews, and workflow reviews, as well as in the design and implementation of effective strategic plans, innovation-hunting, report-writing, client consultation, handling challenging operations, achieving company goals, setting priorities for improving actions, and fostering a culture of innovation A proactive, committed, and dedicated team member who prioritizes and completes work on schedule while being adaptable enough to multitask when necessary. a compelling communicator who stays current on market information regarding emerging trends, cutting-edge tactics, and plans. commanded teams in their cooperative efforts to advance the organization's mission and reach milestones.

BPO Call Center
Business Operations
Team Building
Process Improvement
EMR Data Entry
Payment Processing
Staff Recruitment & Management
Vendor Management
Medical Billing & Coding
Financial Reporting
Analytics
Accounts Receivable Management
Revenue Cycle Management
Healthcare
Microsoft Excel
$20 hourly
Avery D.
- 5.0/5
- (1 job)
I'm an experienced business owner knowledgeable about Real Estate and Capital markets. My passion is customer service and call center management is my strength.

BPO Call Center
Budget Planning
Asset Management
Computer Science
Computer Basics
Supply Chain & Logistics
Supply Chain Management
Trading Strategy
Financial Consulting
Financial Management
Customer Service
Call Center Management
Property Management
Real Estate
$65 hourly
Mohammad Y.
- 0.0/5
- (0 jobs)
20+ years of diversified work history in Call Centers, healthcare, customer service and retail industries. Experienced Project manager and expert Call Center and Client account manager. Well versed in Salesforce, Cisco Finesse, Calabrio, Genesys, Avaya and relevant technologies, systems, and applications with strong data analysis, interpersonal, qualitative, and quantitative skills. Skilled in navigating complex client relationships and managing expectations. Relentless and versatile learner. Currently working at 4 Consulting Inc. as a Project Manager for the State of Rhode Island and Deloitte. Recognized for consistently exceeding the KPIs and promoted three times during the current tenure. Initiated and managed successful call center projects from the ground up. Combine business acumen with innate leadership abilities. Result- driven and motivational leader with experience in leading effective call center operations, customer service management, improving call quality, reducing average handle time, increasing QA scores, and delivering exceptional results.

BPO Call Center
Account Management
Call Center Management
Key Account Management
Microsoft Project
$75 hourly
Vincent S.
- 0.0/5
- (0 jobs)
My name is Vincent Salerno and I am currently a BPO professional and VP of Operations for NICE Global, a Florida based company which owns and operates our main BPO headquarters in Montego Bay, Jamaica. I have spent the last decade with NICE and the previous 10 years with another marketing company in which I specialized in the operations of the Contact Center side of the business. You will see the details of my experience in the included resume. One of my proudest accomplishments, not specifically listed on my resume, is my long-term commitment and loyalty to my employers. Over the past 20 years, I have worked with only two organizations, consistently contributing to their success and maintaining strong professional relationships throughout my tenure. Because of my experience with both companies, I have worked with multiple clients across multiple industries and verticals. My role has required me to understand and adapt to each client’s corporate culture and to stay in tune with their ultimate goal of the partnership, which can often be fluid. Based on interactions of other individuals I have worked for and with; I have a unique skillset in maximizing the operations and employee management side of an organization while having an acute ability of understanding how it relates to P & L management. I feel my skillset is not limited to BPO and can translate into other industries. As I head into this current phase of my career during the current economic climate, I am exploring what other opportunities are out there and came across your company’s profile. I would like to setup an interview to learn more about your organization and see if there is a possibility of future for me there. I look forward to your response.

BPO Call Center
Client Management
Call Center Management
Community Management
Customer Service
$56 hourly
Michelle J.
- 0.0/5
- (0 jobs)
Objective : Dynamic and results-oriented leader with 17 years of experience in operational management within healthcare organizations and customer service. I have proven ability to drive operational efficiencies in medical environments and deliver impactful solutions that enhance organizational performance.

BPO Call Center
Medical Referrals
Healthcare Management
Call Center Management
$20 hourly
Melinda M.
- 5.0/5
- (1 job)
Proven subject-matter expert with 5+ years of experience in virtual call center environments. I specialize in building strong customer relationships through clear, empathetic communication across multiple channels—chat, email, SMS, and phone. Known for my leadership, time management, and strategic decision-making, I’m here to help businesses streamline support operations, improve customer satisfaction, and scale effectively. Let’s work together to bring professionalism and reliability to your customer experience.

BPO Call Center
Product Knowledge
Data Entry
Microsoft Office
Microsoft PowerPoint
Google Workspace
Email Communication
Google
Customer Support
Management Skills
Microsoft Excel
Call Center Management
Zendesk
Online Chat Support
Email Support
$65 hourly
Terry C.
- 0.0/5
- (0 jobs)
Leadership Coach, Agile Coach and Scrum Master Managed project plan, budget, resource alignment and drove team to complete implementation of quality program across the enterprise. Proactively led change management to improve internal processes to decrease the probability of negative effects on consumers in the health plan. Managed and negotiated third party vendor relationships and revised organization structure.

BPO Call Center
Business Presentation
Process Improvement
Customer Experience Research
Microsoft Word
Customer Satisfaction
Management Skills
Business Management
Call Center Management
Presentation Design
Microsoft Excel
Process Infographics
Active Listening
Business
Learning Management System
$25 hourly
LaLa M.
- 5.0/5
- (1 job)
15+ years of experience assisting with and fulfilling organization staffing needs and requirements. Over 10 years of operations management experience as well as upper-level management experience in public/private sector. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.

BPO Call Center
Call Center Management
Business Management
Customer Service
Cash Flow Analysis
Customer Satisfaction
Account Management
Management Skills
Accounting Basics
Administrate
Task Coordination
Accounts Receivable Management
Business
Data Management
Accounts Receivable
$30 hourly
Suzanne T.
- 5.0/5
- (1 job)
I am a passionate expert in every aspect - big or small - of call center operations, including P&Ps, KPIs, QA, data collection & analysis, customer service excellence, training programs, and technology (CRM & telephony). Whether you are looking to build a happy, loyal customer base through effective engagement, service, and retention, determine why your customers aren’t happy and fix it, implement or improve your technology, tools, or processes (vendor procurement/implementation, new technology launch, change management), build a call center from the ground-up, need operational organization, or anything in-between, I’d be happy to help! My abilities and experience transcend the call center and can be applied in many settings. I enjoy bringing folks across teams together to work collectively towards a goal and using Agile methodology has worked best for me while managing projects. I can also type 90 wpm, have a keen eye for detail, and have a lot of experience & enjoy testing systems/websites/tools.

BPO Call Center
Telephone System
Workforce Management
Customer Service Analytics
Customer Satisfaction
Customer Retention Strategy
Customer Engagement
Training Materials
Training & Development
QA Management
Data Entry
Data Analysis
Insurance Claim Submission
Call Center Software
Call Center Management
$150 hourly
Villy C.
- 0.0/5
- (0 jobs)
My mission is to provide insightful guidance that allows our clients to make informed financial decisions. Beginning with your initial consultation, tax and accounting will visit you at your place of business to discuss your immediate and long-term goals, allowing to me or my team to better understand your ongoing financial needs. Through this dedication to personalized service, we are able to provide clients with accounting and tax solutions tailored to their specific needs. Whether you’re a business owner looking to implement more efficient processes or an individual looking for help with expatriate tax obligations, CPA is here to help you develop a strategy that is both effective and feasible. Included among our available accounting and tax services are: Accounting Management Corporate, Partnership, and Individual Tax Services International Taxes Payroll Processing Compliance Audits Entity Choice Selection Financial Modeling and Valuation Internal Process Review My firm is committed to keeping our clients in the best financial standing possible. In addition to years of experience working with prestigious businesses and organizations, managing partner and our team constantly stays abreast of changes to current accounting standards and tax law changes. By providing multi-faceted strategies to our clients, our team is able to ensure your business is always running at optimal efficiency and compliant with current state and federal regulations.

BPO Call Center
Accounting
Corporate Tax
Tax Planning & Advisory
SaaS
Finance
Business
Business IT Alignment
Business Development
Business Consulting
Business Analysis
Business Activity Monitoring Software
Analytical Presentation
Management Consulting
Business Coaching
$30 hourly
Traci L.
- 0.0/5
- (0 jobs)
Passionate customer support professional successfully builds business networks and resources to expand business footprint. Possesses experience in managing multi-million-dollar Fortune 500 accounts such as Microsoft, Xbox, Intuit, Warner Bros, and Disney. Recognized for a strong work ethic, integrity, and a high degree of personal initiative.

BPO Call Center
Customer Retention Strategy
CRM Software
Vendor Management
Call Center Software
Call Center Management
Customer Satisfaction
Customer Retention
Client Management
Customer Experience
Leadership Skills
Social Customer Service
Executive Support
Customer Engagement
Customer Support
$25 hourly
Jenifer B.
- 0.0/5
- (0 jobs)
Proven leader in customer service and project coordination, adept at managing complex orders and enhancing interdepartmental communication. I spearheaded the Bulk LNP process at SINCH, significantly improving order efficiency. Skilled in CRM software and fostering client engagement, I excel in turning challenges into successes, as evidenced by creating impactful training materials and streamlining workflow processes.

BPO Call Center
Chat & Messaging Software
Microsoft Teams
Slack
Order Entry
Customer Satisfaction
Time Management
CRM Software
Client Management
Microsoft Office
Customer Service
Telecommunications
$9 hourly
Louis C.
- 0.0/5
- (0 jobs)
Hi, I’m Louis, CEO of FTalent. We help U.S. businesses cut customer support costs by 40% with dedicated, bilingual agents based in Mexico—all for $9/hour. No hidden fees, no contracts, just top-tier support tailored to your needs. We take care of hiring, training, and payroll management, so you save time and money while keeping customers happy. With FTalent, you get: A fully dedicated agent (not shared across clients) for sales, email, chat, or phone support. 40% savings compared to U.S. rates. Nearshore advantage: Mexico’s U.S.-aligned timezones for real-time service. We’ve partnered with e-commerce brands, SaaS startups, and growing teams to streamline their support and boost profits. Our agents are bilingual, vetted pros, ready to act as an extension of your business—without the overhead of in-house hires. Flexible scaling means you add or drop support as needed, no strings attached. Ready to lower costs and elevate service? Message me for a quick chat.

BPO Call Center
French
Spanish
English
Social Media Management
Business Process Outsourcing
Virtual Assistance
Sales
Customer Experience
Customer Service
Cold Calling
Data Entry
Customer Satisfaction
Customer Care
Customer Support
$30 hourly
Shea J.
- 4.1/5
- (36 jobs)
I don’t just work—I analyze, optimize, and elevate. With nearly a decade of high-performance freelance success, I specialize in streamlining business operations, executive administration, and corporate evaluations for companies that demand top-tier talent. Why Do Businesses Hire Me? ✔ Proven Track Record – I’ve worked with businesses ranging from startups to multi-million-dollar corporations, helping them scale, restructure, and optimize their operations for maximum efficiency and profitability. ✔ Corporate-Level Precision & Efficiency – I don’t just complete tasks; I create systems that drive growth and long-term success. ✔ Company Evaluations & Staffing Strategy – I assess business structures, leadership dynamics, and personnel efficiency to determine if a company is built for success or set for failure. The right team can make or break a business—I ensure you have the right team. ✔ Executive-Quality Communication – I handle high-stakes business with clarity, confidence, and CEO-level professionalism. ✔ Strategic Thinking & Problem Solving – I don’t wait for directions—I anticipate needs, optimize processes, and increase productivity. Background & Expertise From an early age, I was recognized for my high-level intellect and problem-solving abilities as a member of the GATE (Gifted and Talented Education) program and AVID (Advancement Via Individual Determination). My dedication to excellence earned me full-ride scholarships for academic and musical achievements. I began my career with Walt Disney World and Universal Studios, mastering high-level client relations, problem-solving, and operational excellence. Since then, I’ve built a thriving freelance career by providing elite business support in: Executive & Administrative Leadership Business Strategy & High-Level Client Relations Company Evaluations, Staffing Strategy & Leadership Assessment Operations Management & Process Optimization Corporate Communication & Executive Assistance With a background spanning law, psychology, security, behavioral therapy, and medical training (EMT certified), I bring a multi-disciplinary approach to high-performance business operations. My ability to analyze, lead, and execute makes me an invaluable asset to my clients. Work with the Best I partner exclusively with serious, professional businesses that understand the value of elite talent. Whether you're a startup looking for structure or a multi-million-dollar company in need of high-level operational refinement, I provide the insight, strategy, and execution to take your business to the next level. 📌 Serious inquiries only—I work exclusively with verified businesses committed to professional excellence.

BPO Call Center
Clerical Skills
Customer Support
Management Skills
Customer Service
Administrative Support
Call Center Management
Data Entry
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