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Hire the best BPO Call Center Specialists in Kolkata, IN

Check out BPO Call Center Specialists in Kolkata, IN with the skills you need for your next job.
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  • $8 hourly
    • 5.0/5
    • (9 jobs)
    I have been working in the outsourcing industry since 2006. I have founded Xelero Technologies Private Limited in 2019. I started Xelero Technologies Private Limited to help businesses across the globe to grow by providing a team of Virtual Pros and in turn create work opportunities for India. I am also an expert in generating leads through Facebook ads, Instagram ads, TikTok ads. I am offering my services in the Real Estate, Roofing, Cleaning, Solar, Mortgage, Insurance industry including B2B services like digital marketing and Merchant Cash Advance. Tele-Sales, Customer Support, Scheduler and Appointment Setter for any Cold Calling or Telemarketing campaign. If you are Looking to grow your business further with Facebook ads and Telemarketing I would be right guy for you. AREA OF EXPERTISE: 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Facebook ads, Instagram ads, TikTok ads, & Experience (Setup Facebook Business Manager, Setup 📌 Customer Service (Phone, Email and Chat) 📌 Data Entry, Virtual Assistant and Administrative Task Reliable & Fast Internet Connection (Using Fiber Optics 100 MBPS connection) Has multiple experience agents to accomplish a particular task promptly
    Featured Skill BPO Call Center
    Appointment Scheduling
    VoIP
    Facebook Ads Manager
    Call Center Management
    Telemarketing
    Inbound Marketing
    Lead Generation
    Cold Calling
    Customer Service
    Data Entry
  • $25 hourly
    • 5.0/5
    • (17 jobs)
    Greetings! As a versatile professional with a multifaceted background, I have a proven track record of successfully contributing to multiple roles and responsibilities. I offer professional content-related services in areas such as creative writing, SEO writing, copywriting, data entry/research, proofreading, and editing. From web content, articles, and blogs to product descriptions, product reviews, ad texts (coupons), campaign texts, PR articles, marketing emails, business emails, and more - I have expertise in creating different content formats tailored to the specific needs of my clients. My editorial scope includes refining academic essays, author submissions, SEO content, business correspondence, resumes, etc., for clarity, readability, flow, and accuracy (grammar and factual). With over a decade of operational experience behind me, I come with a deep understanding of business processes and related aspects such as client management, quality control, risk identification, and end-user satisfaction. This understanding has significantly influenced my writing, enabling me to craft compelling content that is aligned with business objectives. My rich background in customer service makes me adept at customer-centric writing that is positive, respectful, and meaningful. A brief but impactful stint in telemarketing has further honed my persuasion skills and my ability to convert leads into sales - competencies that allow me to produce action-oriented, persuasive content. Using compelling narratives to simplify complex concepts is my forte, and I can seamlessly integrate into organizational workflows, work effectively with teams, and hit targets consistently. Having catered to a diverse portfolio of clients, I have also developed a strong capability to adapt to unique needs, and I can adjust my writing to match the style and tone of different industries and genres. ⭐️ Areas of Expertise: ✅ 14+ years of professional experience in Customer Service, Finance, IT Service Desk, and Training domains ✅ 7+ years of freelance content writing experience across diverse content formats such as: ★ SEO content writing that helps boost online visibility and site rankings ★ Web content creation that attracts visitors and leaves a positive impact on them ★ Copywriting that packs a punch and leaves readers craving for more ★ Product description writing that evokes buyers' emotions and imagination and empowers them to make informed purchasing decisions ★ Coupon writing that helps savvy online shoppers make smart purchasing decisions and save money ★ Email writing that connects, informs, and inspires action ★ Product reviews that shine a spotlight on the best of the best (emphasizing specific USPs, competitive advantages etc.) ★ Blogs that engage, entertain, educate, and enlighten readers ★ Guest review responses that not only turn happy guests into loyal customers but reassure unhappy customers about remedial actions for a superior guest experience for future visitors ★ Editing and proofreading that transforms rough drafts into polished gems ⭐️ What Do I Bring to the Table? ✨ Rich exposure to diverse industries such as Travel, Fashion, Health & Beauty, and Tech 🌍 Experience working with clients from different geographies like APAC, EMEA, and the Americas 👩‍🏫 Experience working as an online ESL teacher 🔎 Sound understanding of SEO principles ✍️ Strong editing and proofreading capabilities 🔧 Familiarity with AI content, research, writing assistant, and team collaboration tools 📈 Proficiency in MS Word, Excel, and PowerPoint ⏰ Commitment to delivering high-quality output within agreed deadlines 🔄 Established track record of successful collaborations and repeat clients ⭐️ Key Strengths: 🔬 In-depth research skills 📝 Creativity & versatility to write on diverse topics 💬 Excellent communication & collaboration skills ⌛ Strong time management & organizational skills 💡 Problem-solving & multitasking capabilities 🔍 Attention to detail ✅ Passion for accuracy 👁️ Eye for quality 💪 Adaptability & resilience A self-starter and self-motivated individual, I can work effectively as part of a team or independently, even in remote settings. My ability to multitask, coupled with effective time management and organizational skills, enables me to prioritize tasks efficiently and produce high-quality work within established timeframes. I believe that proactive communication can help tackle any challenges head-on, and top-quality work merits fair compensation. If you entrust me with your project, expect nothing less than originality, keen attention to detail, high-quality output, and punctual submission. Thank you for checking out my profile. I'm thrilled to assist you in shaping your ideas and boosting your business with SEO-optimized, captivating content. If you're interested in collaborating, send me a message, and let's get started on a mutually rewarding and productive partnership. 🙂 Best, Chandana
    Featured Skill BPO Call Center
    Telemarketing
    IT Service Management
    Accounts Payable
    Accounts Receivable
    Quality Control
    Employee Training
    People Management
    Stakeholder Management
    Customer Service
    Business Operations
    Proofreading
    Content Editing
    Ad Copy
    SEO Writing
    Content Writing
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    Summary Service Delivery/Technical Manager with 16+ years of working experience in IT and BPO Companies digital channels and strategic planning with UCaaS, CCaas, IaC. Proven expertise in managing large enterprise clients, driving digital transformation and optimizing customer satisfaction. Adept at aligning technology solutions with business objectives, driving innovation and achieving high levels of customer retention and growth. Extensive experience in building and leading high-performing teams, developing success plans and collaborating with cross-functional teams. Seeking a strategic level role to contribute and grow with the organization. Skills AWS Connect | AWS Dynamo DB | AWS Lambda | Amazon S3 | EC2 | RDS | AWS Kinesis Stream | Amazon Lex | Amazon Polly | CloudFront| Cognito | Cloud Watch | Kubernetes | Jenkins | Terraform | Docker | CI/CD | Python scripting. Telecommunications AWS Connect | NICE CX Configurations | SBC | Acme Packet| Avaya | Audio code | Managing CX One Clusters | Genesys Framework | Genesys Cloud | Genesys Administrator | Avaya Aura Communication Managers | Avaya Aura Session Manager | Avaya Aura Contact Centre | Voice Call recording solutions | VoIP| SIP Work Experience Service Delivery Manager August 2023 - August 2024 Black Box Ltd Implemented UCaaS, CCaaS, CPaaS, Genesys, Avaya, and Amazon Connect solutions for Contact Center and IP telephony projects, enhancing customer experience and driving business efficiency. Faced high-level business pain, developed and executed success plans, resulting in a 90% improvement in key business outcomes Conducted regular customer cadences to align with business priorities and provide thought leadership. Built and maintained cross-functional and executive-level customer relationships to ensure clients understand the value delivered to their business. Managed team and client operations, resulting in 80% increase in project delivery efficiency and 95% boost in client satisfaction. Partnered with sales to identify upsell and cross-sell opportunities, contributing to client growth and retention. Assistance Manager September 2022 - February 2023 MetLife GOSC Led a global team of professionals to effectively manage client operations, resulting in a 75% increase in client satisfaction ratings and a 85% reduction in project delivery timelines. Oversight of Service Management Operations, Service Delivery, and Transition/Transformation. End to End project deployment while working with multiple technologies, Customer onboarding, vendor management. Proven ability to assess and manage complex obstacles in projects. Work on project management approaches such as Waterfall and Agile. Accountability with OEMs on architecture modifications, dependability, and maintenance. Technical and operational ownership of critical and niche account escalations. Collaborate closely with the project/delivery, stakeholder, and vendor teams to ensure that the proposed offerings and services adequately fulfil the needs of the consumers. Work on Risk Identification on infrastructure and preparing proposal to mitigate them. Working understanding on the design and troubleshooting of AVAYA UC and CC products, AVAYA SBC, AEP, Media gateways; SIP and H.323 protocols; Knowledge of Cloud computing, VMware, and Microsoft Teams. Collaborate with other teams to ensure that projects that are ramping up/new arrive on time, and to handle technical escalations and maintaining the SLAs, TATs, and ETAs. Managed ITIL framework implementation across 5 projects, achieving 100% compliance rate and improving process efficiency. Technical Support Engineer June 2016 - July 2021 Avaya India Pvt Ltd Experience in Implementation, configuration and support of Avaya Aura Contact center. Experience in Implementation, Configuration of Avaya Large and Small enterprise. Local Survivable Processor LSP) or Survivable Remote Systems. Sip and VoIP installation and troubleshooting. Upgrade Communication manager 5.2 to 6.3 Installation and configuration Communication manager 6.x Installation & Configuration of Avaya Media Gateways G450 Project Implementation of Office PBX and Call Center Solutions. Installation and configuration of System manager and session manager 6.x and 7.x Installation & Configuration of Application Enablement Services AES 6.x and 7.x Installation & Basic Configuration of SIP Enablement Services with AACC Installation & Basic Configuration of Avaya Voice Portal System. Network Analyst Mar-2012 - June 2016 FIS Global Business Solutions India Pvt Ltd Managing & administration of Avaya S8700 & S8730 Media Server. Configuration and integration of music on hold & recording announcements in VAL board. Instrumental in implementing and managing Recording environment on the Nice Products over 2000 end users. Responsible for providing the solution of all escalated calls. Migration of the entire system from Nice Perform 2 to Nice Perform 1 including Application Server, Database servers, CLS servers and
    Featured Skill BPO Call Center
    Cloud Computing
    Microsoft Dynamics 365
    Google
    Avaya
    Amazon API Gateway
    Amazon DynamoDB
    NICE
    Server
    Call Center Management
  • $5 hourly
    • 4.9/5
    • (45 jobs)
    As the owner of a thriving BPO agency, I lead a dynamic team of over 25 dedicated agents, and our commitment to excellence sets us apart in the industry. With a comprehensive range of services, we have become a one-stop solution for businesses seeking exceptional support. Our customer service division is at the heart of what we do, ensuring unparalleled client satisfaction. Whether it's inquiries, assistance, or issue resolution, our team excels in delivering top-tier support. In addition to customer service, we specialize in data entry, guaranteeing precision and efficiency in handling critical data. Our virtual assistant services provide clients with invaluable administrative support, allowing them to focus on their core operations. Our agency is not just about numbers; it's about the value we bring to our clients. We are dedicated to optimizing their operations and supporting their growth.
    Featured Skill BPO Call Center
    Data Science
    LinkedIn
    Administrative Support
    Data Analysis
    Customer Feedback Documentation
    Inbound Marketing
    Outbound Sales
    Inbound Inquiry
    Insurance Agency Operations
    Online Chat Support
    Insurance Consulting
    Telemarketing
  • $4 hourly
    • 5.0/5
    • (2 jobs)
    ✅Roughly 3.6 years of experience. ✅Having experience in virtual assistance, customer service, handling both domestic & international business. ✅Excellent communication skills. ✅Team and career oriented person. ✅Strong player attitude. ✅Good knowledge in computer and expertise in emails and calls ✅Ability to work with others. ✅Fast learner, hardworking, honest, willing to listen and readiness to learn whatever task is assigned to me. I can also provide the following services: ✅Virtual assistance ✅Data entry ✅International & Domestic customer support ✅Quality Control ✅Expertise in Writing ✅Expertise in typing ✅Planning, Controlling, development. ✅Adaptability ✅Human Resource Management
    Featured Skill BPO Call Center
    Recruiting
    Human Resource Management
    Microsoft Excel
    Customer Support
    Email Communication
    Online Chat Support
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    MY NAME IS PRITAM CHATTERJEE. I AM A HARDWORK MAN. I WANT TO DO JOB.PLEASE GIVE ME THE JOB. MY TYPING SPEED IS 30 WPM. MY PH NO 9679954247.
    Featured Skill BPO Call Center
    Excel Formula
    Internet Marketing
    Telegram
    Email
    Data Entry
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Welcome to my Upwork profile! Are you overwhelmed with administrative tasks and seeking a reliable Virtual Assistant to lighten your workload? Look no further! I'm Kaustubh Gupta, and I'm here to help you streamline your business operations and boost your productivity. About Me: I am a highly organized and detail-oriented Virtual Assistant with a passion for optimizing processes and delivering top-notch results. With 10 years of experience in providing administrative support to various clients across different industries, I have honed my skills to become a valuable asset to your team. Services I Offer: Administrative Support: From managing your emails and scheduling appointments to data entry and file organization, I can handle a wide range of administrative tasks efficiently. Customer Support: I can provide excellent customer service by responding to inquiries, resolving issues, and ensuring a positive experience for your clients. Social Media Management: Need help with your social media presence? I can create and schedule posts, engage with your audience, and analyze performance metrics. Research and Data Analysis: I excel at conducting research, gathering data, and creating insightful reports to help you make informed decisions. Content Creation: Whether it's writing blog posts, crafting engaging newsletters, or creating eye-catching graphics, I can assist in producing high-quality content. Email Marketing: I can design and execute email marketing campaigns, manage subscriber lists, and track campaign performance. Why Choose Me? Reliability: You can count on me to meet deadlines and deliver work of the highest quality. Excellent Communication: I believe in clear and prompt communication, ensuring we are always on the same page. Adaptability: I quickly adapt to your specific needs and preferences, making me a seamless extension of your team. Confidentiality: Your sensitive information will always be handled with the utmost discretion and security. Tools and Skills: Office Suite: Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. Project Management: Experienced in tools like Asana, Trello, and Slack. Communication: Skilled in using Skype, Zoom, and other virtual communication platforms. Social Media: Familiar with social media management tools such as Hootsuite and Buffer. Let's Collaborate! I am committed to helping you succeed and freeing up your time to focus on what matters most. Whether you need ongoing support or assistance with a specific project, I'm ready to make your work life easier. Contact me today to discuss how I can assist you in achieving your goals and taking your business to new heights. Thank you for considering me as your Virtual Assistant. I look forward to working with you!
    Featured Skill BPO Call Center
    Customer Satisfaction
    Online Chat Support
    Data Entry
    Email Communication
    English
    Customer Support
    Real Estate Virtual Assistance
    Virtual Assistance
    Customer Service
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    I am a Customer Service and Training professional with 5 years of experience specializing in Process Training, Soft Skills Development, and Team Management. I have worked across multiple industries including E-commerce, BPO, and Online Food Delivery Services, helping businesses enhance their customer interactions, optimize processes, and build high-performing teams. I am passionate about delivering results through strong communication, customer-centric strategies, and effective coaching. Key Expertise: Customer Service: Managing customer interactions across various platforms (voice, chat, email) ensuring high satisfaction rates and swift issue resolution. Process Training: Designing, delivering, and evaluating training programs focused on operational processes and customer service excellence. Soft Skills Training: Coaching individuals and teams on communication, problem-solving, emotional intelligence, and client relationship management. Team Handling: Leading and motivating teams to achieve service quality benchmarks and operational goals. Industry Experience: E-commerce: Supporting sellers and buyers, managing order issues, returns, and customer escalations. BPO: Providing outsourced customer support and back-end processing for global clients. Online Food Delivery Services: Handling customer queries, complaint resolution, and process improvement initiatives in a fast-paced environment.
    Featured Skill BPO Call Center
    Customer Support
    Email Support
    Blog Writing
    Essay Writing
    Data Entry
    Payment Gateway
    Ecommerce
    Online Chat Support
    Customer Service
    Team Training
    Team Management
    Customer Satisfaction
    Story Writing
    Soft Skills Training
  • $5 hourly
    • 0.0/5
    • (0 jobs)
    Hi there, my name is Farzana Sheikh, I have 1.5 years of work experience in two multinational corporations in USA and UK-based projects. Also, I would like to mention that I have done internships in data entry internships in international marketing and market research where I provided accurate data to clients. My skills are customer service, MS Office, Google Docs, and Google Sheets, and also, I have a fondness for creative writing. I am looking for an opportunity where I can showcase my skills and at the same time share quality work with the clients. I am an excellent communicator and always in the mood to learn. Providing quality work to my clients is the only goal of mine. I am looking forward to working with you, let me know if you have any queries so that I can assist you accordingly. Regards, Farzana :)
    Featured Skill BPO Call Center
    Pinterest
    Resume Design
    Resume Writing
    Microsoft Office
    Data Entry
    Google Sheets
    Google Docs
    American English Accent
    Customer Service
    Customer Support
    Microsoft Excel
    Writing
    Creative Writing
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Dear Client, I am an experienced medical biller specializing in durable medical equipment (DME), specialist office visits, and home-based sleep studies, with over 2 years of hands-on expertise in end-to-end billing processes. My skillset includes: ✔ Receiving and securely storing patient information. ✔ Demographic entry. ✔ Insurance and benefits verification. ✔ Determining policy network status. ✔ Obtaining referrals and authorizations. ✔ Charge entry. ✔ Claim submission. ✔ Accounts receivable (AR) and denial management. ✔ Payment posting. ✔ Patient billing. ○ Familiar Payer Portals: Availity, UHC, NaviNet, Noridian, UMR, Cigna, Medicare, Medicaid, Moda Health, PacificSource, Carelon, Aetna, Blue Cross Blue Shield (BCBS), Humana, Tricare, Anthem, WellCare, Molina Healthcare, Highmark, Amerigroup, Fidelis Care, Health Net, Kaiser Permanente, Meritain Health, MultiPlan, Premera Blue Cross, Regence, Veterans Affairs (VA), First Health, and Centene Corporation ○ Billing Software: Office Ally, CureMD, and custom web-based billing platforms. ○ Work Experience: DME Provider (Oregon, USA): Managed the full-cycle revenue cycle management (RCM) process. ✔ Receiving and securely storing patient information. ✔ Demographic entry. ✔ Insurance verification. ✔ Benefits verification. ✔ Determining policy network status. ✔ Obtaining referrals and authorizations. ✔ Charge entry. ✔ Claim submission. ✔ Accounts receivable (AR) management. ✔ Denial management. ✔ Payment posting. ✔ Patient billing. Specialist Office and Sleep Study Provider (Multiple locations, USA): VOB. ✔ Insurance verification. ✔ Benefits verification. ✔ Storing patient records. ✔ Obtaining referrals and authorizations. ✔ Denial management. ✔ Payment posting. ○ Additional Expertise: Beyond medical billing, I am a data entry and AI specialist, offering: ✔ Spreadsheet management. ✔ Data entry, visualization and migration (export). ✔ Data formatting, cleansing and reporting. ✔ PDF/Image extraction. ✔ Fax. Certified in Microsoft Office Suite with over 10 years of experience, I excel in ensuring accuracy, efficiency, and compliance in all administrative tasks. I operate with a HIPAA-compliant dual-monitor workspace and reliable high-speed cable internet, ensuring seamless task execution and maintaining confidentiality. ○ Education: Bachelor of Commerce (Major in Financial Accounting) Advanced Diploma in Computerized Financial Accounting ( 2+ Year Computer Course ) Cost Management Accounting (Foundation Degree) Let’s connect to streamline your medical billing operations.
    Featured Skill BPO Call Center
    Virtual Assistance
    HIPAA
    Healthcare Management
    Medical Billing
    Microsoft SharePoint
    Data Entry
    Microsoft Excel
    Microsoft Office
    Outbound Call
    Web Portal
    Accounts Receivable
    Preauthorization
    Insurance Claim Submission
    Insurance Verification
  • $6 hourly
    • 0.0/5
    • (0 jobs)
    Welcome to my Upwork profile! Are you overwhelmed with administrative tasks and seeking a reliable Virtual Assistant to lighten your workload? Look no further! I'm Chandan Prasad, and I'm here to help you streamline your business operations and boost your productivity. About Me: I am a highly organized and detail-oriented Virtual Assistant with a passion for optimizing processes and delivering top-notch results. With 4 years of experience in providing administrative support to various clients across different industries, I have honed my skills to become a valuable asset to your team. Services I Offer: Administrative Support: From managing your emails and scheduling appointments to data entry and file organization, I can handle a wide range of administrative tasks efficiently. Customer Support: I can provide excellent customer service by responding to inquiries, resolving issues, and ensuring a positive experience for your clients. Social Media Management: Need help with your social media presence? I can create and schedule posts, engage with your audience, and analyze performance metrics. Research and Data Analysis: I excel at conducting research, gathering data, and creating insightful reports to help you make informed decisions. Content Creation: Whether it's writing blog posts, crafting engaging newsletters, or creating eye-catching graphics, I can assist in producing high-quality content. Email Marketing: I can design and execute email marketing campaigns, manage subscriber lists, and track campaign performance. Why Choose Me? Reliability: You can count on me to meet deadlines and deliver work of the highest quality. Excellent Communication: I believe in clear and prompt communication, ensuring we are always on the same page. Adaptability: I quickly adapt to your specific needs and preferences, making me a seamless extension of your team. Confidentiality: Your sensitive information will always be handled with the utmost discretion and security. Tools and Skills: Office Suite: Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace. Project Management: Experienced in tools like Asana, Trello, and Slack. Communication: Skilled in using Skype, Zoom, and other virtual communication platforms. Social Media: Familiar with social media management tools such as Hootsuite and Buffer. Let's Collaborate! I am committed to helping you succeed and freeing up your time to focus on what matters most. Whether you need ongoing support or assistance with a specific project, I'm ready to make your work life easier. Contact me today to discuss how I can assist you in achieving your goals and taking your business to new heights. Thank you for considering me as your Virtual Assistant. I look forward to working with you!
    Featured Skill BPO Call Center
    Data Entry
    Online Chat Support
    Email Communication
    Email Support
    Customer Satisfaction
    Customer Support
    English
    Customer Care
    Customer Service
  • $8 hourly
    • 0.0/5
    • (0 jobs)
    Career Objective:To get an opportunity that allow me to show case my skills.To enhance my skills by taking on this challenging position and expanding my knowledge. To seek a position in Banking Sector that can launch my career and help me to build a stronger skill set.
    Featured Skill BPO Call Center
    Customer Support
    Data Entry
    CRM Software
    Computer Basics
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