Hire the best BPO Call Center Specialists in Sri Lanka

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$22 hourly
Aamil R.
- 5.0/5
- (3 jobs)
Information technology professional with over 7 years of experience providing excellent support on operations management, network administration and system administration. With my strong relationship building skills, management skills, expertise in technical knowledge I can provide a better professional service to my clients.

BPO Call Center
Email Support
Email Communication
End User Technical Support
Online Chat Support
Hardware Troubleshooting
Linux System Administration
Asterisk
Communication Etiquette
Technical Support
System Administration
Network Administration
VoIP
$15 hourly
Dinidu F.
- 0.0/5
- (0 jobs)
I am a results-driven professional with extensive experience in operations, strategic planning, and talent development. Over the years, I’ve had the privilege of working with clients and teams across the UK, USA, India, Australia, and Sri Lanka, building a solid reputation for delivering exceptional outcomes in various industries. My career has been all about finding practical solutions to complex problems, whether it’s managing workflows, starting up new ventures, or fostering relationships that stand the test of time. I also bring specialized expertise in insurance, claims and denial management, and end-to-end RCM processes, offering comprehensive solutions that streamline revenue cycles, reduce denials, and enhance operational efficiency. My experience covers all phases of the RCM process, from patient intake to claims submission, payment posting, denial management, and final collections. One of the most rewarding aspects of my work has been managing client relationships. I’ve worked closely with independent practitioners, clinics, hospitals, and businesses across different sectors, making sure their needs are met while adding real value to their operations. My focus has always been on building genuine partnerships by understanding their challenges and tailoring solutions that go beyond just ticking boxes. It’s this personalized approach that’s helped me maintain long-term relationships, especially in competitive markets like the UK and the US. My journey also includes leading startups and consulting for BPOs, where I’ve been deeply involved in setting up operations from scratch. I’ve seen firsthand how critical it is to get the foundation right—choosing the right people, designing efficient workflows, and ensuring compliance with regulations like HIPAA or local standards. These experiences have not only honed my leadership skills but also taught me how to adapt quickly to the unique demands of each project or client. Running operations has always been my forte. Whether it’s coordinating with global teams, managing vendors, or overseeing cross-functional collaborations, I’ve made it a point to focus on efficiency without compromising on quality. My ability to anticipate issues and resolve them quickly has been a key factor in ensuring that businesses run smoothly, even in high-pressure situations. I’ve also had the chance to lead initiatives that boosted team performance, such as training programs and employee retention strategies. Seeing people grow in their roles while contributing to organizational success has been one of the most fulfilling parts of my career. What sets me apart is my hands-on approach. I’m not someone who stays behind the scenes; I dive in, work with my teams, and lead by example. This has been especially important when dealing with challenging projects or high-stakes situations. By staying engaged and fostering open communication, I’ve been able to create an environment where everyone feels empowered to contribute their best. Ultimately, my focus is on creating lasting impact—whether it’s through optimizing operations, building strong client relationships, or helping teams reach their full potential. I believe in keeping things practical and focused on results while staying flexible enough to adapt to new challenges. My career so far has been a journey of learning, growth, and collaboration, and I’m always looking forward to the next opportunity to make a difference.

BPO Call Center
Startup Consulting
Startup Company
Process Design
Client Management
Key Account Management
Communications
Customer Service
Customer Care
Call Center Management
Data Center Operations
Business Process Management
Data Entry
Virtual Assistance
$10 hourly
Jonathan T.
- 0.0/5
- (0 jobs)
Hi there! My name is Jonathan, and I'm a skilled and versatile writer with experience creating high-quality content for a wide range of clients. Whether you need engaging blog posts, persuasive sales copy, or informative articles, I have the skills and expertise to deliver exactly what you're looking for. I'm an expert at conducting research, crafting compelling narratives, and tailoring my writing style to match the tone and voice of your brand. I'm always eager to learn about new topics and industries. I'm a fast and efficient writer who can turn around projects quickly without sacrificing quality, and I pride myself on my attention to detail and commitment to meeting deadlines. In addition to my writing skills, I'm also highly organized and communicative, and I'm always happy to collaborate with clients to ensure that their projects are a success. So if you're looking for a reliable and talented writer who can help you achieve your content goals, look no further! I'm excited to work with you and help bring your ideas to life.

BPO Call Center
Risk Analysis
Blog Writing
Microsoft Office
Call Center Management
Scriptwriting
Writing
Ghostwriting
Essay Writing
$8 hourly
Roshana M.
- 0.0/5
- (0 jobs)
Voodesk is a Support-as-a-Service company providing secure customer service, technical support, and CX solutions to modern startups around the globe. Do you want to focus on your long-term goals while maintaining exceptional customer support for your users? Then outsourced customer support can help achieve your vision. Voodesk provides multiple services that can give you time and room to stay focused on your goals and keep your customers happy. ..and we can do a lot more. Healthcare Startup Support Startup Support SaaS Support Inbound Call Center Pre-Sales Support Outsourcing Game Support Outsourcing Shopify Customer Service Outsourcing Live Answering Service Answering Services for Small Businesses Back Office Services Virtual Answering Services IT Customer Services Retail Customer Service Outsource E-mail Support Bilingual Answering Service Tech Support Call Center Inbound Call Center Service Inbound Sales Call Center Help Desk Services 24/7 Call Center Virtual Call Center Services B2B Call Centers Order Taking Service Flat Rate Answering Service After Hours Answering Service Live Chat Answering Service E-mail Answering Service Outsourcing BPO Call Center On-Call Services Overflow Call Handling Services Fintech Support

BPO Call Center
Virtual Assistance
Helpdesk
Shopify Marketing
Set Up Shopify Site
Customer Experience
Customer Care
Social Media Chatbot
Email Management
Chatbot
Chat & Messaging Software
Technical Support
Technical Project Management
Phone Communication
Customer Service
$5 hourly
Namal W.
- 0.0/5
- (0 jobs)
Experienced Customer Service Specialist with a strong background in communication, problem-solving, and client relationship management. Skilled in understanding customer needs, resolving issues efficiently, and ensuring a positive experience at every touchpoint. I bring a unique ability to bridge the gap between technical teams and customers, ensuring clear and effective communication. Key Skills: Exceptional verbal and written communication Conflict resolution and de-escalation techniques Proactive problem-solving and attention to detail Technical knowledge to assist with web-related inquiries Full project management experience, ensuring smooth workflows and timely resolutions What I Offer: Customer-Centric Approach: Prioritizing customer satisfaction by actively listening and providing tailored solutions. Regular Communication: Keeping customers informed and updated throughout the resolution process. Technical Support: Leveraging my web development expertise to assist with technical issues or escalate them effectively. Process Improvement: Identifying opportunities to streamline customer service workflows and enhance the overall experience. Whether it’s resolving complex issues, providing product support, or ensuring seamless communication between teams and customers, I am committed to delivering exceptional service that builds trust and loyalty. Let’s connect and discuss how I can help your team achieve its customer service goals! This version shifts the focus to your customer service skills while still acknowledging your technical expertise as a valuable asset. Let me know if you'd like further adjustments!

BPO Call Center
Typesetting
Resume Writing
PDF Conversion
Copy & Paste
Copywriting
CRM Software
Microsoft Office
Virtual Assistance
General Transcription
Data Entry
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