Hire the best BPO Call Center Specialists in Santa Tecla, SV
Check out BPO Call Center Specialists in Santa Tecla, SV with the skills you need for your next job.
- $12 hourly
- 5.0/5
- (3 jobs)
Extensive experience in BPOs, mainly for consulting, creating effective action plans, financial accumen, builiding effective teams, data analysis. 15-year experience un Customer Service, Tech Support, Collection and Retention business. Managing business communication for clients and direct reports. English and Spanish speaker useful for transalation, social network related work
BPO Call Center
Customer RetentionDebt CollectionTypingCustomer Support PluginTeam BuildingData EntryBusiness AnalysisEmail SupportOnline Chat Support - $20 hourly
- 4.9/5
- (4 jobs)
Worked for over 15 years in BPO contact centers for various companies, primarily managing, coaching, leading, and developing agents according to each client's needs and KPIs or required goals. Collaborated with different supervisors and general managers within the company, learning from both Inbound and Outbound management. Acted as the main point of contact for guidelines and communication between operations management and various client management teams, overseeing action plan creations, staffing meetings, and handling multiple administrative tasks.
BPO Call Center
Client ManagementCareer CoachingBusiness ManagementCustomer ServiceAnalytical PresentationCall Center ManagementBusiness CoachingExecutive CoachingCustomer Feedback DocumentationCustomer SatisfactionCoachingManagement SkillsBusiness OperationsCompany Policy - $10 hourly
- 3.8/5
- (4 jobs)
I have substantial experience and outstanding skills in customer service. Also, I experienced working with management roles as Quality Specialist and Quality Assurance Manager and workforce analyst. Accustomed to work in fast-paced environments with the ability to think quickly and successfully handle difficult clients. I was trained at a large Call Center in El Salvador assisting U.S. / U.K, Canadian and Australian customers. I can provide e-mail, ticket and chat support as well as translation and I'll do everything I can to ensure your customer's satisfaction. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a customer service rep, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers. Please contact me for details, I will be happy to discuss my experience with you.
BPO Call Center
Virtual AssistanceCustomer SupportSpanish to English TranslationQualtricsQuality AssuranceZendesk - $20 hourly
- 4.4/5
- (2 jobs)
My name is Carlos Gonzalez, I go by Charlie, I live in El Salvador, I've worked for Call Centers the majority of my work experience, I've worked with major company brands (Motorola, Dell, Hotels.com, etc...) I've handled several teams for customer service and sales always exceeding expectations, I'm detail oriented, organized, analytical and very keen on time management. I have a BBA with a concentration in Marketing and Advertising, nonetheless I find deep passion in managing teams (on site and off site), projects, agendas and get solutions to everyday issues. I am proficient in Excel and all Ms. Office, I'm very knowledgeable of Google Collaboration Tools (Free version and G-Suite), I have used different CRM's and I'm SAP environment friendly. I'm looking forward to work with great individuals and companies, I'm hoping to create a bond with you and have a long term relationship. I'm sure you'd like to know a bit more about myself and discuss/negotiate everything a bit further, let's get some additional time to get to know each other and then make a decision once your fully comfortable. Looking forward to hear from you.
BPO Call Center
Customer ServiceTranslationHuman Resource ManagementCall Center ManagementSales OperationsOrder ProcessingAccounts ReceivableBusiness Process ManagementAccounts PayableAdministrative SupportMicrosoft ExcelVirtual AssistanceEmail Communication Want to browse more freelancers?
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