Hire the best Call Center Managers in Albania

Check out Call Center Managers in Albania with the skills you need for your next job.

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$20 hourly
Bleona L.
- 4.9/5
- (13 jobs)
Hello, and thank you for viewing my Top-Rated Upwork profile! With over 7 years of experience in the customer service industry, I have had the privilege of working in various roles, including Customer Service Representative, Sales Specialist, and Quality Assurance Agent. Throughout my career, I've progressed into leadership roles, where I've led teams and managed operations to ensure exceptional service delivery. As a Customer Support Team Lead and Manager, I specialize in overseeing day-to-day operations, providing guidance and support to team members, and ensuring a seamless customer experience. I am skilled in building strong relationships with customers, resolving issues efficiently, and leading teams to meet both individual and collective goals. I have extensive experience with a variety of CRM tools, such as Zendesk, Intercom, Shopify, Help Scout, WIW, and Admin Tool, as well as a strong command of Windows Operating Systems. I am a creative problem solver with a deep understanding of the importance of customer care. You can trust that I always strive to provide high-quality service, minimize repeat issues, and maintain positive relationships with both clients and team members. My goal is to ensure that every customer interaction is handled with care and professionalism.

Call Center Management
Customer Service
Customer Support
Customer Satisfaction
Gorgias
Multitasking
Microsoft Office
CallTools Call Center Software
Phone Support
Online Chat Support
$50 hourly
Aurel H.
- 5.0/5
- (20 jobs)
Linux / VoIP / Asterisk and Vicidial Specialist with over 5 years of experience consulting companies worldwide. I possess strong expertise in Vicidial, Goautodial, and Vicibox, and have worked extensively on integrations, customizations, and large-scale Vicidial clusters. My background includes Asterisk projects, IVR systems with database interactions, and more. I started in the call center industry many years ago, gaining deep knowledge in operations and IT development for support systems, consistently delivering outstanding results for my clients. In addition to my VoIP and Asterisk expertise, I have developed strong skills in application development for web, mobile, and desktop platforms. I am currently focusing on leveraging these skills to create customized applications that meet the specific needs of my clients. Whether you need sophisticated VoIP solutions or innovative applications, I am equipped to provide top-notch services and support to help your business thrive.

Call Center Management
3CX
IT Service Management
FreePBX
VICIDIAL
Information Security
CallTools Call Center Software
VoIP Administration
Asterisk
Customer Relationship Management
Linux
Linux System Administration
PHP
App Development
$10 hourly
Mario S.
- 5.0/5
- (5 jobs)
Thanks for your interest. My name is Mario, I'm an Italian sales manager and translator from English and German to Italian, my native language. I am a graduate with a Bachelor's degree with honors in Translation and Interpretation from the University of Milan, Italy. With more than 6 years of experience in the translation field, I've translated a lot of documents and websites on a variety of topics. Some of my specializations are: Internet, Technology, Automotive Industry, Marketing, Product listings (Amazon and eBay), Travel, Lifestyle and more. As a Sales Manager, I have more than three years of experience with private clients of all kinds. I am experienced in call calling and email correspondence. Your needs are my priority.

Call Center Management
Cold Calling
Email Marketing
Italian
Albanian
English
Translation
$18 hourly
Sara K.
- 5.0/5
- (7 jobs)
With a solid 7-year tenure in the realm of customer service, I'm the dedicated professional your company needs to enhance both customer experiences and your overall brand image. Proficient in English, French, Italian, and German, I possess the language skills to connect with a diverse clientele and leave a lasting positive impression. My skill set extends beyond the ordinary, encompassing various customer support channels such as online chat, phone assistance, and email support. I have a knack for harnessing the potential of platforms like Gorgias and Zendesk to streamline operations and ensure every customer interaction is seamless and efficient. What sets me apart is my expertise in call center management. I understand the importance of not just resolving issues but also optimizing internal processes. This not only improves customer care but also increases operational efficiency, reducing costs along the way. When you bring me on board, you're not just acquiring a customer service specialist; you're gaining a passionate advocate for your company's reputation. I specialize in crafting exceptional customer experiences from initial onboarding to ongoing patient care. My mission is to elevate your brand's image and ensure that every customer interaction reflects the excellence your company stands for. Let's join forces to transform your company's image and deliver top-notch customer satisfaction. Together, we'll build a narrative of excellence that resonates with your customers and sets you apart in the competitive market.

Call Center Management
Patient Care
Customer Onboarding
Customer Experience
Customer Care
Gorgias
Customer Support
Customer Service
Zendesk
Email Support
Phone Support
Online Chat Support
German
English
Italian
$8 hourly
Ismail B.
- 0.0/5
- (0 jobs)
Customer Support & E-Commerce Specialist | 8+ Years of Experience Driven by a passion for excellent service and streamlined operations, I help online businesses grow by delivering top-tier customer support and efficient e-commerce management. What I Bring to the Table: Sharp Communication Skills – Clear, empathetic, and professional in every interaction Proactive Problem-Solving – Quick to find solutions and handle challenges independently Tech-Savvy – Skilled with tools like Zendesk, Freshdesk, Intercom, HubSpot, Jira, and Xero Dispute Management – Experienced in handling chargebacks and disputes via PayPal, Stripe, Klarna, and Shopify Platform Knowledge – Hands-on with Shopify, WooCommerce, Etsy, eBay, and AliExpress Services I Offer: Customer support (email, chat, phone) E-commerce store operations & order fulfillment Virtual assistance & admin tasks Social media support (Instagram, Facebook, Pinterest) Research, data entry & light content tasks Why Clients Choose Me: ✅ Dependable, self-sufficient, and quality-focused ✅ Organized and efficient, even under pressure ✅ Committed to long-term client success ✅ Flexible with time and easy to work with Let’s team up to simplify your workflow and keep your customers happy. I’m ready when you are.

Call Center Management
Project Management
Project Management Software
Management Skills
Team Building
Social Media Content
Scheduling
Quality Control
Microsoft Office
Data Processing
Team Management
Media & Entertainment
Social Media Management
$13 hourly
Flamur H.
- 5.0/5
- (2 jobs)
Sehr geehrte Damen und Herren, mit über zehn Jahren Berufserfahrung in der Kundenbetreuung sowie im Recruiting bringe ich eine vielseitige Expertise in den Bereichen Kundenservice, Vertrieb und Personalgewinnung mit. Mein beruflicher Weg – vom Kundenbetreuer bis hin zum (Junior) Recruiter – spiegelt meine Bereitschaft zur Weiterentwicklung und meine Fähigkeit wider, neue Herausforderungen erfolgreich zu meistern. In meiner bisherigen Tätigkeit als Kundenbetreuer habe ich ein ausgeprägtes Gespür für die Bedürfnisse von Kundinnen und Kunden entwickelt. Durch meine empathische, lösungsorientierte Arbeitsweise gelang es mir, auch in herausfordernden Situationen Konflikte erfolgreich zu deeskalieren und eine hohe Kundenzufriedenheit sicherzustellen. Besonders stolz bin ich auf die nachhaltigen positiven Ergebnisse, die ich in diesem Umfeld erzielen konnte. Seit März 2024 bin ich als (Junior) Recruiter tätig und verantworte den gesamten Recruiting-Prozess – von der Identifikation passender Talente über die Entwicklung geeigneter Strategien bis hin zur Durchführung von Interviews. Dabei habe ich meine Kommunikationsstärke weiter ausgebaut und meine Fähigkeit unter Beweis gestellt, komplexe Anforderungen praxisnah umzusetzen. Mein Studium in Marketing und Management sowie meine langjährige Erfahrung in der Call-Center-Branche bilden ein solides Fundament für meine Tätigkeit. Insbesondere in den Bereichen Empathie, sprachliche Gewandtheit und Abschlussstärke konnte ich mich kontinuierlich weiterentwickeln. Die Mitarbeit an unterschiedlichsten Projekten – vom technischen Support bis hin zur Beratung im Bereich Digitalisierung – hat mir gezeigt, wie essenziell Flexibilität und Anpassungsfähigkeit im beruflichen Alltag sind. Mit dieser Erfahrung bin ich überzeugt, auch in Ihrem Unternehmen rasch einen echten Mehrwert bieten zu können. In der ausgeschriebenen Position sehe ich die Chance, meine bisherigen Erfahrungen einzubringen und neue Impulse zu setzen. Meine Leidenschaft für kundenorientierte Lösungen sowie meine strukturierte und verantwortungsbewusste Arbeitsweise machen mich zu einem engagierten und verlässlichen Teammitglied. Ich freue mich darauf, meine Stärken in Ihrem Unternehmen einzubringen und gemeinsam mit Ihnen erfolgreich zu wachsen. Gerne überzeuge ich Sie in einem persönlichen Gespräch von meiner Motivation und Qualifikation. Mit freundlichen Grüßen Flamur Hoxha

Call Center Management
Telemarketing
Router
Marketing
Customer Service
In-App Support
Marketing Presentation
Sales
Freelance Marketing
$6 hourly
Anisa L.
- 5.0/5
- (1 job)
I am a fast learner when it comes to new skills. I am very good at time management and planning my work day in order to complete all my task I am great at team working and attentive at details

Call Center Management
Quiz
Proofreading
Data Entry
iOS
Critical Thinking Skills
Translation
Typing
Office 365
Time Management
BPO Call Center
Communication Skills
macOS
$5 hourly
Flon B.
- 0.0/5
- (0 jobs)
Versatile professional with a robust work ethic, blending extensive experience in call center operations and sales. Proven track record of exceeding targets through dedication and a proactive approach. Known for delivering exceptional customer service and optimizing sales processes. Eager to contribute my skills to a dynamic team.

Call Center Management
Administrative Support
Data Entry
Time Management
Virtual Assistance
BPO Call Center
Customer Service
Customer Support
Email Support
$8 hourly
Liridon B.
- 0.0/5
- (1 job)
Translator from Albanian to Germand or English language It assistant open to help companies with apps or networking etc Baby Shop products Car Cosmeticts Open for everything actually do not hesitate to contact me. im your sulotion

Call Center Management
Sports & Fitness
Gym
Food
Mechanical, Electrical & Plumbing Systems
Underfloor Heating Design
Business Translation
Translation
English
German
Baby
Facebook
Instagram
Telecommunications
Car
$18 hourly
Ymer L.
- 0.0/5
- (1 job)
Greetings, I am a freelancer based in Kosovo and I've been working as a German language CSR for more than 6 years, with Call and email (real-time and backlog) services, including inbound and outbound inquiries, focused on delivering 100% client satisfaction, finding fast and innovative ways to solve customer service related issues. Fast learning, tech savvy and eager to find new and better ways to solve cases, helped me and the companies achieve great success in the projects I've participated in. I've worked at Webhelp for more than 6 years in 2 pilot projects, Europcar and HP (Hewlett-Packard). Firstly, I started working as a Customer Service Representative with Europcar as the initial group, were after displaying great success and results in the first 8 months, I was promoted to a Quality Manager and worked for 2 years as such. After a successful growth in the first project, based on fast learning and adapting to new working tools and environments, I've been also selected as the first group for the second pilot project with HP (Hewlett-Packard), firstly as a Technical Support Agent, and after delivering enormous client satisfaction and finding solutions to non-solved issues, I've been promoted to a Technical Mentor, supervising, mentoring and guiding other support agents to find, troubleshoot and solve issues quickly for consumer and commercial units. In both projects I've been awarded as the best performance and quality, with the highest Net Promoter Score. If you are looking for reliable ways to provide fast and quality support to customer related cases, message me.

Call Center Management
CallTools Call Center Software
Product Knowledge
Data Entry
Customer Satisfaction
Banner Ad Design
Flyer Design
Phone Communication
Customer Support
Microsoft Excel
Email Communication
CorelDRAW
Graphic Design
Online Chat Support
German
Phone Support
$3 hourly
Andi T.
- 0.0/5
- (0 jobs)
I' m a marketing consulant with experience in design and creating strategies to increase sales I also build social media bussines with a high rate of incomes. Most of clients prefered my logos and designs. In the last few years i also improoved my hand made product skills creating personalised gifts. Comunication and virtual assistance are very important for a collaboration and a loyalty one. Lets keep in touch.

Call Center Management
Sales
Cash Flow Analysis
Microsoft Excel
Business Presentation
Microsoft Office
Presentations
Photo Color Correction
Microsoft Word
Photo Editing
Adobe Audition
Presentation Design
Outbound Sales
CRM Software
Cubase
$5 hourly
Eugen G.
- 0.0/5
- (0 jobs)
I'm a costumer service agent with experience in Management, quality, and Leadership. —Working with new people is what I enjoy the most. Getting to know new cultures and experiences. — Regular communication is really important to me

Call Center Management
Microsoft PowerPoint
Microsoft Word
Translation
Microsoft Office
Microsoft Excel
Customer Service
$5 hourly
Flaggy L.
- 0.0/5
- (0 jobs)
Im experienced on customer service and customer support. I also would like to work on translations and all kinds of call supports

Call Center Management
Translation
Call Scheduling
Customer Support
Customer Engagement
Customer Experience Research
In-App Support
Sales Call
$7 hourly
Abetare S.
- 0.0/5
- (0 jobs)
I'm a IT specialist experienced to provide direct support to users across the organization. The job position I have obtained so far are :( starting from current positions) Production and online support Analyst System Administrator Data entry Analyst IT Help desk Customer Support Analyst

Call Center Management
Customer Service Chatbot
Customer Support
Customer Service
Customer Care
Amazon DynamoDB
ServiceNow
Data Cleaning
Data Entry
Web Traffic Optimization
Information Technology
Writing
Phone Communication
IT Support
English
$10 hourly
Jasmina H.
- 0.0/5
- (0 jobs)
Hey there! I'm Jasmina , a passionate and curious individual from Albania. As a Math and Technology bachelor's student at University of Aleksander Moiusiu , I am constantly fascinated by the intersection of these disciplines and how they can solve real-world problems. With a strong foundation in mathematics and a love for technology, I thrive on leveraging analytical thinking and innovative tools to unravel complex challenges. From coding in Python to diving into data analysis, I enjoy utilizing mathematical principles to drive meaningful insights and create impactful solutions. Outside the classroom, you can find me exploring the latest advancements in technology, reading up on new algorithms, or getting lost in the world of problem-solving. I believe in continuous learning and embrace opportunities to expand my knowledge and skills. When I'm not immersed in numbers and code, I enjoy engaging in creative pursuits, such as designing graphics or exploring photography. I also value connecting with fellow enthusiasts, sharing insights, and collaborating on exciting projects. Join me on this journey as I navigate the ever-evolving world of Math and Technology. Let's unlock possibilities, solve problems, and make a positive impact together!

Call Center Management
Translation
Customer Support
Customer Care
Social Media Website
Marketing
Social Media Marketing Strategy
$15 hourly
Erjon B.
- 0.0/5
- (0 jobs)
Best at customer support,sales also , flexible , enthusiastic.I would like to work for any company.

Call Center Management
Phone Communication
Technical Support
Customer Service
Web Design
$22 hourly
D S.
- 0.0/5
- (0 jobs)
I’m an experienced customer service specialist with a strong background in handling calls, emails, and live chat support. I’m also skilled in translation, offering clear and accurate communication across language barriers.

Call Center Management
$25 hourly
Arianit J.
- 0.0/5
- (0 jobs)
Hello, I am ready to do anything. I am satisfied with the job, I really want to work. Thank you In addition to the things I wrote that I can work on, there are many other things that I can work on, but it was a bit difficult to find them all

Call Center Management
Supervision
Sales Call
Marketing Automation
Marketing
Brand Marketing
Brand Consulting
Brand Management
Management Accounting
IT Management
Management Consulting
Call of Duty
Chat & Messaging Software
Live Streaming Setup
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