Hire the best Call Center Managers in Australia

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$60 hourly
Tiffany B.
- 5.0/5
- (13 jobs)
I use data-driven approaches and process to facilitate the optimization of your business operations to enhance efficiencies, reduce operating costs, and introduce opportunities to scale that allow you as Senior Leadership to focus your efforts on business growth. We will use proven processes and techniques to facilitate a structured, customer focused solution for your service oriented business. Client results: - 45% increase in customer satisfaction within 1 quarter - $77k in ongoing operating costs sourced with no impact to service, whilst increasing the customer experience - $120K savings in staffing resources You will have more time to work on the business knowing it can run without your regular oversight. I work alongside service oriented businesses earning with turnovers over $500K. Proficient working with: Workato Azure DevOps Zoho Monday.com Clickup Salesforce Trello SAP Jira Notion Confluence My services: ✅ Business Coaching ✅ Hubspot SEO certification ✅ Xero ✅ Bookkeeping (Non-BAS Agent) ✅ Digital transformation assessments and planning ✅ Continuous improvement planning ✅ Growth Strategy ✅ Operations Consulting ✅ Business Process Automation ✅ Building Training Programs ✅ SOP Creation ✅ File Management ✅ System Creation ✅ System Automation ✅ Efficiency Analysis and Improvements ✅ Project Management ✅ Operations Management ✅ UGC Management

Call Center Management
Efficiency Leaders ELAP
Scrum
Azure DevOps
Critical Thinking Skills
Operations Management Software
Microsoft Excel
Digital Project Management
Project Management
Client Management
Business Operations
Business
Continuous Improvement
Customer Relationship Management
Process Improvement
$80 hourly
Troy R.
- 5.0/5
- (6 jobs)
Hi, I just wanted to introduce myself. I'm a profession sale coach, trainer, and have trained hundreds of salespeople, teams, entrepreneurs, and business owners, all over the world how to improve their skills, and increase sales production. My approach to training has always been to lead by example and show how something works, instead of just telling. I teach techniques that the salesperson can implement immediately and for real world selling, instead of skills that might look good in a classroom environment but fail when it comes to being in front of the client. The reality is that all salespeople needs to improve their skills because the clients of today are smarter than ever before and with just one click of the mouse button they know all about your product and also your competitors. That's why in today's selling environment competition is at an all time high, and your clients know it! So, if you can't close the deal, your competition will. The key to becoming successful today is you need to learn how to build better relationships with your clients, generating more trust with them by understanding their wants, needs, and desires, identifying their pain points, and you need to be able to do all of this without your clients becoming obvious to your techniques. Then, you provide your solution and close the sale. That's why I teach a new 12-step sales process, which not only builds trust and confidence in your client towards you, but more so, your clients sell themselves, instead of you needing to do the hard sell. I also teach this philosophy that instead of acting like a salesperson with your client, which is what they are expecting you to do. You need to become your client’s friend, confidant and advisor. This will ensure an easier sale, leading to more repeat business and referrals because you have a happier client. Now when it comes to handling prospect's objection I have created an 8-step formula, which is guaranteed to handle any objection, regardless of the product, client or whether you sell on the phone or face to face. So, if you or your team is struggling with effective handling objections skills, then this is where I can help you! I have studied hundreds of salespeople, sales calls, and clients, so I can gain a better understanding to why they become defensive with the fight or flight mode mentality, during the closing phase. Based on this knowledge, I was able to create the Handling Objection Octagon formula. I have also created a 20-hour sales course called “Ultimate Sales Course Academy”, and have a vast library of closing techniques, scripts, power closes etc. However, I really prefer to tailor new ones based on my client' s needs, instead of rehashing things, which might not work for them. Sales Slump – Low Production Now one of the most important services I specialize in is helping salespeople, individuals and company’s “Key People” get out of a sales slump or low production. I do this in a variety of ways with my focus on analyzing their sales ratios. Based on this information, I will be able to quickly identify where the problem lies and then provide sound solutions. This is why I am confident I can improve any individual or sales teams results, within a short period of time. Real World Experience For the last 20 years I have managed, set-up and run sales teams and call centers for major 5-star hotel chains all over the world. Ritz Carlton Japan, Shangri-Group Philippines, Hilton Hotel Malaysia, Hard Rock Bali, Intercontinental Hong Kong, Taj Hotel South Africa, Midland Hotel Manchester, just to name a few. My last client was the Shangri La Hotel group in Philippines, where they were averaging 25 sales per week, after making some major in-house changes to their membership program. Within, 2.5 years, I generated 25,000 sales, with a sales team of less than 15. High Ticket Closer I am also a high-ticket closer and have experience with selling many products from Insurance, Finance, Real Estate, Memberships Programs and many more. Therefore, I know I can help any company or individual wanting to increase their sales production as well. Whether you want a 1-hour brainstorming session or to train your team on new skills, I believe I will be able to help you achieve your sales goals. I also conduct life coaching sessions and have created a lifestyle course, for salespeople, businesspeople, who just want to discuss their thoughts, ideas, and dreams, with someone who is also like-minded with themselves. I have found clients prefer to talk to someone who understands sales/business, then someone who cannot relate to the pressures of trying to make a business successful, achieve deadlines, making sales, dealing with various frustrations, recruitment issues, implement sound systems, and many other challenges, that they must deal with on a daily basis. Therefore, I can relate to all of that and more. So, if you feel I can help, let’s talk. Troy

Call Center Management
Life Coaching
Management Skills
Sales
Sales Leadership
Sales Strategy
Business Coaching
Business Strategy
Sales Management
Business Development
Outbound Sales
Sales Development
Sales Presentation
Cold Calling
Training
$35 hourly
Ann Stephanie Marie P.
- 5.0/5
- (3 jobs)
Need Assistance that Hits the Ground Running? I've Got You Covered! 🔥🔥🔥 🌟 Customer Service Extraordinaire 🥇Experienced Virtual Assistance you've been looking for 🏆Telemarketing and Cold Caller Expert Call me Stephanie, here to improve your business 👇🏼👇🏼👇🏼 1️⃣ Customer Service Extraordinaire: ✦ Empathy and Patience: Demonstrates understanding and patience when addressing customer concerns, providing empathetic support. ✦ Problem-Solving: Analyzes issues and provides effective solutions to ensure customer satisfaction. ✦ Conflict Resolution: Skillfully resolves conflicts, turning potentially negative situations into positive customer experiences. ✦Active Listening: Attentively listens to customer needs to comprehend and address inquiries or issues accurately. ✦ Product Knowledge: Making sure that I possesses an in-depth understanding of products or services, offering comprehensive assistance and information to customers. 💥Ready to elevate your productivity? Let's collaborate and make your workload lighter! 📩 Send me a personalized Upwork message 👉🏼 Click the green Schedule a Meeting button 📞 Choose one for 30 mins and I'll confirm a timeslot 2️⃣ Telemarketing and Cold Calling Expert: ✦ Persuasive Communication: Engages and convinces potential clients through compelling and articulate communication. ✦ Objection Handling: Proficiently addresses objections and concerns, guiding conversations towards positive outcomes. ✦ Lead Generation: Identifies and qualifies potential leads effectively to fuel the sales pipeline. ✦ Scripting and Pitching: Crafts effective scripts and sales pitches tailored to the target audience and objectives. ✦ CRM Usage: Utilizes Customer Relationship Management (CRM) tools for lead tracking and management. (Hubspot, Monday.com) 💥Ready to turn leads into opportunities? Let's drive your sales success, one call at a time! 📩 Send me a personalized Upwork message 👉🏼 Click the green Schedule a Meeting button 📞 Choose one for 30 mins and I'll confirm a timeslot 3️⃣ Experienced Virtual Assistant: ✦ Time Management: Proficiently organizes and prioritizes tasks to ensure optimal productivity and meet deadlines. ✦ Communication Skills: Communicates clearly and effectively, both in writing and verbally, to facilitate smooth collaboration and task comprehension. ✦ Calendar Management: Skillfully manages schedules, coordinates appointments, and ensures efficient time utilization. ✦ Data Entry and Organization: Meticulously enters data, maintains databases, and systematically organizes files and information. ✦ Email and Correspondence Management: Expertly handles emails, drafts responses, and manages correspondences in a prompt and professional manner. ✦Itinerary Management: Creating and organizing detailed travel itineraries that include flights, accommodations, transportation, and meetings. 💥Ready to delight your customers? Let's create exceptional experiences and boost your brand loyalty! 📩 Send me a personalized Upwork message 👉🏼 Click the green Schedule a Meeting button 📞 Choose one for 30 mins and I'll confirm a timeslot _____ Here are other qualities I possess that you can benefit:👇🏼👇🏼👇🏼 💎 Exceptional Communication Skills 💎 Reliable Virtual Assistance 💎 Dynamic Cold Caller 💎 Outstanding Customer Service 💎 Adaptability and Flexibility 💎 Time Management 💎 Tech-Savvy 💎 Empathetic and Understanding 💎 Great attention to Detail 💎 Goal-Oriented 💎 Creative 💎 Go-getter 💎 Proactive Ready to enhance your business? Let's connect and discuss how my expertise can improve your success!👇🏼👇🏼👇🏼 📩 Send me a personalized Upwork message 👉🏼 Click the green Schedule a Meeting button 📞 Choose one for 30 mins and I'll confirm a timeslot ❤️「 ✦ Stephanie ✦ 」❤️

Call Center Management
Mystery Shopping
Trello
Outbound Sales
B2B Marketing
B2C Marketing
Travel Planning
Ecommerce Support
Event Planning
Appointment Setting
Telemarketing
Cold Calling
Customer Service
Executive Support
Virtual Assistance
$40 hourly
Adeel S.
- 4.1/5
- (5 jobs)
Hello! I'm Adeel Alvi, an expert in Enterprise Networking with extensive experience in delivering high-performance, secure, and scalable network solutions. I specialize in creating and managing robust network infrastructures that enhance business operations. My comprehensive range of services includes: - Network Infrastructure - LAN/WAN Design and Implementation - Network Security - Unified Communications - Cloud Networking - Software-Defined Networking (SDN) - Network Monitoring and Management - Network Virtualization - Network Optimization and Performance Tuning With 7 years of experience, I am committed to providing top-notch networking solutions that drive business success. Let's work together to transform your network infrastructure and ensure your business stays ahead in today's competitive landscape. Contact me today to elevate your network performance!

Call Center Management
Microsoft Hyper-V Server
Virtualization
Server Administration
Office 365
Call Center Software
VMWare
Cisco Certified Network Associate
Router
VoIP
VoIP Administration
VoIP Software
Cisco
Cisco Router
Tech & IT
$25 hourly
Grace J.
- 5.0/5
- (1 job)
I am a highly motivated digital marketing student with a diverse background in real estate, hospitality, call center work, and debt collection. Experienced at creating both photo and video content. With a passion for creating effective marketing strategies, I have developed a unique skill set that includes: Digital Marketing: Strong understanding of digital marketing concepts and techniques, including SEO, SEM, social media marketing, email marketing, and content marketing. Previously a design student and equipped with skills for graphic design using both AI tools such as midjourney and designing with Canva, Adobe and Procreate With my diverse background, good eye for design and passion for digital marketing, I am well equipped and ready to help my next client

Call Center Management
Office Design
Business Process Outsourcing
Outbound Sales
Sales
BPO Call Center
Visual Communication
Digital Design
Microsoft Office
Graphic Design
$50 hourly
Jay L.
- 0.0/5
- (1 job)
A solution focused and results driven SaaS sales professional with over 10 years experience building client relationships, and a proven track record of leading successful teams whilst driving results. Proven ability to understand complex business structures and navigate exceptional sales delivery capability across SaaS software solutions.

Call Center Management
Product Demonstration
Sales Copy
Negotiation Coaching
Key Account Management
Cold Email
Cold Call
Management Skills
Business Development
Pitch Deck
Strategy
Sales
$16 hourly
Patricia Gaille Marie Lumaguey R.
- 5.0/5
- (1 job)
I am an administrator with experience in developing advertisements, designs and presentations for small and medium sized businesses and equipped with proven ability to provide on-going support to ensure your business runs smoothly. Whether you are looking for ad hoc project work, or simply trying to create, maintain, or present documentation - I am here to help!

Call Center Management
Salesforce CRM
Consultation Session
Consumer Profiling
CRM Software
Relationship Management
Microsoft Office
Microsoft SharePoint
Process Infographics
Human Resource Information System
Customer Relationship Management
IBM SPSS
$15 hourly
Leigh W.
- 0.0/5
- (3 jobs)
Over 10 years experience in building & property management including customer service & customer relationship management. Now providing pathology services assistance to healthcare industry. Previously worked in fund accounting and pricing administration for US custodian based in London.

Call Center Management
Cryptocurrency
Finance
CRM Software
MYOB Administration
Building Complex
Property Management
Customer Service
$25 hourly
Jonas D.
- 0.0/5
- (0 jobs)
Extensive experience in operations management with expertise in project management, coaching, talent acquisition and development, financial acumen and revenue generation. My leadership skills, initiative planning and execution have enabled me to successfully deliver performance-driven results. I'm an effective coach who utilizes both behavioral and skill-based techniques to develop talent. I'm confident in my ability to drive positive results and am always looking for new and improved ways to exceed expectations.

Call Center Management
Virtual Assistance
Google Sheets
Presentation Design
Presentations
Revenue Management
Service Level Management
Problem Solving
Coaching
People Management
Customer Service
$15 hourly
Juliana S.
- 0.0/5
- (0 jobs)
I have over 6 years of experience in customer service and background in digital marketing and administrative assistance. My passion for travel, organization, and attention to detail has led me to specialize in Virtual Assistance and Travel Consulting. As a Virtual Assistant, I help entrepreneurs and businesses optimize their time, manage administrative tasks, and improve productivity. As a Travel Assistant, I provide personalized guidance to find flights, accommodations, and unique experiences at the best price. My skills include: • Schedule management and task coordination • Customer service in English and Spanish • Travel research and organization • Social media management and content creation • Email administration and remote support

Call Center Management
Social Media Chatbot
English
Spanish
Travel & Hospitality
Virtual Assistance
$30 hourly
Hannah P.
- 0.0/5
- (0 jobs)
Good day! My name is Hannah, 29 years old from the Philippines. I am currently in Australia since 2018-present. I am a graduate of Bachelor of Arts in Communication in the Philippines and Diploma of Early Childhood Education in Australia. I have worked as a customer service representative for 3 financial companies already and I am now interested to be a virtual assistant. I have 5 years experience in the Call centre industry. Also, I have taught the Filipino language to Korean in the Philippines. I am very good in communication- written and oral. My most recent job was an Early Childhood educator in Australia or a day care worker. I am very reliable and responsible person, will make sure every task is done perfectly and on time.

Call Center Management
Tutoring
BPO Call Center
Social Customer Service
Instagram Plugin
Social Media Marketing
Writing
General Transcription
Facebook
$9 hourly
Sheheryar Khan K.
- 4.9/5
- (8 jobs)
A dynamic professional seeking a challenging position with a progressive employer where my goal-oriented performance, dedication to results, individual initiative, and teamwork skills will be key elements of success.

Call Center Management
Phone Communication
Adobe Photoshop
Cost Accounting
Outbound Sales
Telemarketing
Sales
Cold Calling
Customer Service
Lead Generation
$20 hourly
Zara M.
- 0.0/5
- (0 jobs)
Highly skilled Data Entry Assistant with a strong eye for detail and a commitment to accuracy. Experienced in handling large volumes of data, organizing information and ensuring error-free entry. Proficient in Microsoft Excel and various data management tools. Dedicated to meeting deadlines and maintaining data integrity.

Call Center Management
Microsoft Excel
Python
CSS
HTML
Data Entry
Communication Skills
Administrate
$15 hourly
Waleed A.
- 0.0/5
- (0 jobs)
Am student in Australia but i can do lot of basic computer jobs i have the experience of call center. previously i worked for American website Humanatic where i listen calls of customers and do data entry of dealerships car sales and have the positive and serious attitude to do anywork.

Call Center Management
Written Language
Active Listening
Editing & Proofreading
Speakeasy
Proofreading
Data Entry
Microsoft Excel
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