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Hire the best Call Center Managers in Canada

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  • $75 hourly
    • 5.0/5
    • (2 jobs)
    Passionate problem solver specializing in customer experience design and Amazon Connect implementations. I excel in building great customer experiences across industries and geographies. With a solid skillset in AWS technologies, including Amazon Connect, DynamoDB, Lambda, Lex, as well as CRM systems such as Salesforce, Zendesk and ServiceNow, I specialize in building and customizing Contact Center use cases to drive optimization, efficiencies, customer satisfaction and cost savings. I thrive on challenges and fast-paced environments and believe in strategic thinking, innovation, data analytics and out of the box solutions to get the job done. I value building relationships and collaboration to deliver great mutually beneficial results.
    Featured Skill Call Center Management
    Salesforce
    Amazon Bedrock
    Amazon Lex
    IVR Software
    Visualization
    Data Analysis
    Conversational AI
    Chatbot
    Prompt Engineering
    Generative AI
    Solution Architecture
    Customer Experience
    BPO Call Center
    Amazon Web Services
  • $55 hourly
    • 4.9/5
    • (24 jobs)
    Patrick Doohan is a successful manager of marketing and sales projects and teams. Working with various organizations ranging from Fortune 500 companies to small businesses, his strategies help to drive growth. Patrick uses direct sales, reseller agreements, affiliate programs, telemarketing, email marketing, social networking, paid advertising, and direct mail to generate results. A recent achievement comes from his work at the University of New Brunswick where he led the telemarketing and online marketing fundraising teams to double their number of new donors (year over year) to the Annual Fund. This effort also resulted in an increase in online giving of twenty percent. Throughout his career, Patrick has successfully helped organizations leverage their existing sales and marketing efforts by combining them with new and innovative approaches. Examples of his work below: -Work with client executives to develop strategic marketing plans -Work with businesses to increase their reach through search engines, Twitter, Facebook, blogs, YouTube and email marketing -Leverage the combined use of telemarketing and email marketing to increase response rates -Utilize online analytic tools to test effectiveness of ad copy, content, webpage layout, keyword phrases, traffic sources -Use email marketing blasts and auto responders to help build relationships with prospects and customers -Development and management of marketing campaigns targeting high level business prospects as well as mass markets -Raising millions of dollars from thousands of donors by executing a complex series of communications across several mediums including direct mail, digital channels, telemarketing -Lead a team of thirty full-time and part-time employees including supervisors, trainers, clerks, researchers, writers, fundraisers Accomplishments across projects include: -Achieving email open rates more than double the industry average -Generating six figure revenues using search engine optimization and pay per click ads -Creation/Management of membership website service providing streaming media resources to premium members -Doubling number of first time members -20% increase in online transactions Achieving a twenty five percent increase in dollars raised from target group -Generating a twenty percent increase in average transaction across all prospect groups
    Featured Skill Call Center Management
    Advertising
    Business Management
    Management Consulting
    Writing
    Marketing Strategy
    Lead Generation
    Internet Marketing
    Direct Marketing
    Email Marketing
  • $70 hourly
    • 5.0/5
    • (69 jobs)
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    Featured Skill Call Center Management
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Five9
    Business Analysis
  • $10 hourly
    • 4.9/5
    • (11 jobs)
    🏆 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 𝗕𝗣𝗢 𝗘𝘅𝗽𝗲𝗿𝘁𝘀 | 𝗚𝗹𝗼𝗯𝗮𝗹 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 🥇 𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗡𝗖𝗥𝗶! Looking for reliable, cost-effective 𝗕𝗣𝗢 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 with top-tier quality? Whether you need a 𝘀𝗶𝗻𝗴𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝘁 𝗼𝗿 𝗮 𝗳𝘂𝗹𝗹 𝘁𝗲𝗮𝗺, we provide tailored outsourcing solutions to help your business scale. 𝗪𝗵𝗼 𝗪𝗲 𝗔𝗿𝗲: I'm Haroon, representing 𝗡𝗖𝗥𝗶, 𝗮 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗕𝗣𝗢 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗵𝗲𝗮𝗱𝗾𝘂𝗮𝗿𝘁𝗲𝗿𝗲𝗱 𝗶𝗻 𝗖𝗮𝗻𝗮𝗱𝗮 with a strong global presence. While we're new to Upwork, our team has years of experience working with industry giants like 𝗔𝗺𝗮𝘇𝗼𝗻, 𝗣𝗮𝘆𝗣𝗮𝗹, 𝗮𝗻𝗱 𝘁𝗼𝗽 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀. 𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿: ✔ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 – Inbound/Outbound calls, live chat, email support, and back-office solutions. ✔ 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗹𝗱 𝗖𝗮𝗹𝗹𝗶𝗻𝗴 – Expert telemarketers for sales, appointment setting & client outreach. ✔ 𝗛𝗥 & 𝗣𝗮𝘆𝗿𝗼𝗹𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 – Employee management, payroll processing & compliance handling. ✔ 𝗤𝗔 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗠𝗼𝗻𝗶𝘁𝗼𝗿𝗶𝗻𝗴 – Ensuring top-notch customer service and operational efficiency. ✔ 𝗤𝘂𝗶𝗰𝗸𝗕𝗼𝗼𝗸𝘀 & 𝗗𝗲𝗯𝘁 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗶𝗼𝗻/𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗥𝗲𝗰𝗲𝗶𝘃𝗮𝗯𝗹𝗲 (𝗔𝗥) / 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗣𝗮𝘆𝗮𝗯𝗹𝗲 (𝗔𝗣): We provide expert support for QuickBooks setup, Debt Collection, AR collections, and AP management, ensuring accuracy and compliance for your business. 🏆 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗡𝗖𝗥𝗶? 🥇 𝗜𝗦𝗢 𝗖𝗲𝗿𝘁𝗶𝗳𝗶𝗲𝗱 & 𝗚𝗗𝗣𝗥 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝘁 – Industry-leading security & quality standards. 🥇 𝗣𝗿𝗼𝘃𝗲𝗻 𝗧𝗿𝗮𝗰𝗸 𝗥𝗲𝗰𝗼𝗿𝗱 – Serving global clients across 𝘀𝗲𝘃𝗲𝗻 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀. 🥇 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 & 𝗦𝗰𝗮𝗹𝗮𝗯𝗹𝗲 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 – Hire one expert or an entire team as per your needs. 🥇 𝗖𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗣𝗿𝗶𝗰𝗶𝗻𝗴 & 𝗧𝗿𝗶𝗮𝗹 𝗢𝗽𝘁𝗶𝗼𝗻𝘀 – Test our services before making a commitment. 📩 𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁! Experience the NCRi difference. Message me today to discuss your business needs! 🔑 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: BPO Services | QuickBooks | Accounts Receivable | Accounts Payable | QA | Customer Support | Cold Calling | Lead Generation | Telemarketing | Call Monitoring | Call Auditing | Debt Collection | Virtual Assistant | Appointment Setting | Sales Support | Back-office Support | Inbound Calls | Outbound Calls | Email Support | Live Chat | Data Entry | CRM Management | Remote Support | AR Collection | AP Management | Customer Care |
    Featured Skill Call Center Management
    Account Reconciliation
    Research & Strategy
    Customer Retention
    Business Process Outsourcing IT Services
    Bookkeeping
    .NET Core
    Bank Reconciliation
    Web Content Strategy
    Landing Page
    2D Animation
    SOC 2
    SOC 1
    PCI DSS
    ISO 9001
    ISO 27001
    Accounts Receivable Management
    Debt Collection
    QA Management
    Software Integration
    BPO Call Center
    CRM Software
    Customer Experience
    Customer Service
    Customer Support
  • $50 hourly
    • 0.0/5
    • (1 job)
    PROFESSIONAL SUMMARY Knowledgeable and dedicated customer experience specialist with extensive experience in the financial industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success through effective customer retention strategies.
    Featured Skill Call Center Management
    Outbound Sales
    Customer Support
    Customer Experience Research
    Continuous Improvement
    Customer Retention
    Customer Satisfaction
    Email Communication
    BPO Call Center
    Process Improvement
    Customer Engagement
    Customer Experience
    Customer Feedback Documentation
    Online Chat Support
  • $35 hourly
    • 0.0/5
    • (0 jobs)
    • Eight years of professional experience that includes secretarial and management duties. • Demonstrated ability to multi-task, seven years of excellent customer service • provide service in a quick and efficient manner. • Smart serve and First Aid certified. • Three years of experience working with Live Chat and SMS communication • Three plus years of call center experience • Communication is key to me so please ensure to keep in touch.
    Featured Skill Call Center Management
    Receptionist Skills
    Floor Plan Design
    Customer Feedback Documentation
    Food & Beverage
    Quality of Service
    Travel
    In-App Support
    Filing
    Customer Satisfaction
    Recipe Writing
    Writing
    Business Management
    Customer Service
    Smartphone
  • $50 hourly
    • 0.0/5
    • (0 jobs)
    I am a Customer Service Manager with over 20 years experience in the Financial Services industry. My strengths include building and developing high performance teams and using my superior analytical skills in applying lean management principles to improve efficiencies while reducing costs without compromising quality. My excellent communication and interpersonal skills, have allowed me to achieve consistently superior employee engagement and delivery of exceptional customer experience. I'm open to new opportunities and connections in any industry where these skills can be applied. Specialities: Financial Services; Customer Service; Business Process Improvement; Customer Relationship Management; High-Performing Team Training and Management; Strategic Planning; Productivity Management; Change Management; Lean Management; Six Sigma
    Featured Skill Call Center Management
    Continuous Improvement
    Customer Relationship Management
    Customer Service
    Lean Development
    Relationship Management
    Customer Experience
    Employee Engagement
    Management Skills
    Process Improvement
    Lean Consulting
  • $40 hourly
    • 0.0/5
    • (3 jobs)
    Certificate in HR Management , several years experience in the Customer Service field - Excellent knowledge of Teamwork applications (Word, Excel, Power Point). My skills and personal qualities are a reflection of my commitment to continuous growth both personally and professionally.
    Featured Skill Call Center Management
    Canadian French Accent
    Voice Recording
    Survey
    Microsoft Windows
    Customer Service
  • $15 hourly
    • 5.0/5
    • (0 jobs)
    As a licensed legal practitioner in Nigeria, I bring a wealth of expertise to the table, combined with a passion for providing virtual assistance to lawyers and professionals. My qualifications include: . Proficient in Nigerian law with 5 years of experience navigating its complexities. . Skilled in drafting legal documents, contracts, and agreements tailored to specific requirements. . Capable of conducting thorough research to support case preparation and decision-making. . Effective in managing client communications and ensuring prompt responses to inquiries and concerns. . Experienced in organizing case files, scheduling meetings, and coordinating with relevant parties for seamless workflow. . Adept at providing administrative assistance, including calendar management, email correspondence, and data entry. My dedication to excellence and commitment to efficiency make me a valuable asset in supporting teams and professionals in achieving their objectives. Let us collaborate to streamline your operations and maximize productivity.
    Featured Skill Call Center Management
    Call Scheduling
    Customer Engagement
    Customer Care
    Administrative Support
    Legal
    Receptionist Skills
    Virtual Assistance
  • $70 hourly
    • 0.0/5
    • (0 jobs)
    SENIOR PROGRAM LEADER, PMP, ACP, CSM, ITIL, Azure Program Leader with 20+ years of experience leading teams of 800+ and managing $200M+ programs. Expert in using data & AI to optimize operations, drive digital transformation, and deliver measurable business performance improvements. I can help with: • End-to-end Transition & Transformation projects • New client onboarding • Service Delivery Management
    Featured Skill Call Center Management
    Management Consulting
    Analytical Presentation
    BPO Call Center
    Service Level Management
    Scrum
    Digital Transformation
    Business Transformation
    Project Management Office
    Project Finance
    Project Delivery
    Change Management
    Business Process Automation
    Agile Project Management
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    I will create sip trunk, bulk sms, did number, caller id, call center, inbound call, outbound call, 3cx, voip, Twilio, Vonage, Tenlyx I am a professional bulk sms sender with an expertise in mass text messaging, did number, inbound call, outbound call, caller id, call center, twilio, sip trunk, vonage, telnyx what i offer: sip trunk bulk sms did number voip call center caller id 3cx set up contact me and upgrade your business communication now.
    Featured Skill Call Center Management
    Inbound Marketing
    Outbound Call
    VoIP
    Twilio
    3CX
    Bulk Marketing
    Digital Marketing
  • $75 hourly
    • 0.0/5
    • (0 jobs)
    Professional Summary Hi, I am Usman – Your Contact Center Strategy & Operations Expert With 15+ years of experience in leading contact center operations and customer care programs, I help businesses deliver exceptional customer service while optimizing costs. What I bring to the table: ✅ Built and led a 1,300+ agent BPO operation across multiple verticals (Retail, Telco, Financial Services, Food Delivery, and more) ✅ Specialized in setting up outsourced contact centers (inbound/outbound, tech support, customer care, back office) ✅ Expertise in AI-driven customer engagement, Zendesk, and omnichannel support setup ✅ Experience managing global clients including Samsung, KFC, British Council, and top telcos ✅ Launched “ImpactM” – a boutique customer care outsourcing firm serving clients across Canada, the US, and the Middle East Whether you’re a startup needing scalable support or an enterprise looking to streamline CX operations, I can help with: Contact center outsourcing (onshore/offshore/hybrid) Process design & quality frameworks Customer journey mapping Vendor selection & onboarding Cost benchmarking & SLA compliance Let’s connect if you’re looking to reduce costs, improve CSAT, and scale customer operations with confidence. I'm open to consulting, full project delivery, or long-term partnerships.
    Featured Skill Call Center Management
    Data Augmentation
    BPO Call Center
    Customer Support
    Customer Acquisition
    Stakeholder Management
    Marketing Plan
    Marketing Automation
    Project Management
    Customer Care
    International Development
    Web Application
    Smartphone
    Web Development
    Product Development
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    "Hi there, I'm a Canadian-based professional with a proven track record in delivering exceptional results. As a Creative Director, I specialize in crafting effective marketing strategies and materials that resonate with your target audience. What sets me apart is my commitment to open communication and transparency. I'll keep you informed every step of the way, providing regular updates, screenshots, and previews to ensure you're always in the loop. My goal is to help your business thrive by creating compelling content that drives engagement and results. Let's work together to achieve your marketing objectives. Ready to discuss your project? Please feel free to contact me at [your email] or [your phone number]. Best regards, Steven Key improvements: Clearer value proposition: Highlights your expertise as a Creative Director and your focus on delivering results. Concise and engaging: Removes unnecessary jargon and keeps the message focused on the benefits to the customer. Strong call to action: Encourages the reader to contact you for more information. Professional tone: Maintains a professional and approachable style.
    Featured Skill Call Center Management
    Management Skills
    Customer Service
    Outbound Sales
    Arts & Crafts
    Quality Assurance
    Customer Support
    Webware
    Program Management
  • $18 hourly
    • 0.0/5
    • (0 jobs)
    Summary Recently completed the 3rd year of my 4 year Applied Statistics program at UTM and I'm looking to take a year off school to work. Previous experience include working full time as a remote call center representative for RBC. Experienced in R and proficient in google spreadsheet/excel shortcuts. Anything I'm not familiar with I'm confident in my ablity to self-learn and grasp quickly. I pride on myself being easily reachable if there is any emergency/urgent work that needs to be done.
    Featured Skill Call Center Management
    Literacy
    Computer Skills
    Google Docs
    Computer
    Google Slides
    Customer Service
    Statistics
    Spreadsheet Software
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    Professional with extensive experience in customer service, talent acquisitions, skilled in sales, management teamwork and leadership, administrative tasks. Excellent verbal and written communication, and document organization. Driven to provide superior customer and employer service. Highly skilled in receiving training and supervision. Management skills.
    Featured Skill Call Center Management
    Sales Presentation
    Microsoft Office
    Ecommerce Website
    Sales
    Customer Service
    HR & Business Services
  • $20 hourly
    • 5.0/5
    • (2 jobs)
    I am a solutions-driven professional who is highly skilled in analysis as well as customer service. Leverage excellent communication skills to build collaborative and effective relationships with customers, stakeholders and fellow employees. I have a strong technical background in Microsoft software (Windows, Office, Excel), networking and hardware. I have a wealth of experience in managing large groups of people as a resource & workforce manager. You will get a no non-sense approach from me. Although I do like to keep in communication with who I am working with, I will take a task and run with it and will not require any hand holding.
    Featured Skill Call Center Management
    Office Administration
    Stakeholder Management
    Customer Service
    Microsoft Office
    Microsoft Excel
    Enterprise Resource Planning
    Management Skills
    Phone Communication
    Workforce Management
    Microsoft Windows
    Tech & IT
    Technical Support
  • $17 hourly
    • 4.2/5
    • (3 jobs)
    PROFESSIONAL PROFILE * Competent in all facets of credit and collections * Possess the ability to conduct presentations/meetings to groups of any stature * Competent at completing and monitoring various weekly, monthly, yearly budgets * Highly organized and dedicated self-starter, with a positive attitude * Able to handle multiple assignments in high pressure situations and consistently able to meet tight deadlines * Assertive individual able to provide direction and coaching to team members * Proficient at planning, coordinating, evaluating various projects * Possess impeccable written, oral and interpersonal communication skills * Team player who is assertive and self-motivated * Willing to adapt and conform to a changing environment * Able to work efficiently with minimal/no supervision * Adept computer skills and knowledge (Word, PowerPoint, Excel)
    Featured Skill Call Center Management
    Data Entry
    Telemarketing Scriptwriting
    Telecommunications
    Sales
    Mortgage Agreement
    Inbound Marketing
    Data Center
    Administrative Support
    Sales Consulting
    Typing
    Business Development
    Real Estate
    Data Collection
    Debt Collection
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    Meet Adesuwa, your friendly Email Writer, Customer Care Manager, and Call Manager! With a passion for excellent communication and customer service, I strive to provide exceptional support and assistance to every individual I encounter. Here's a glimpse into what I do best: Email Writer: Crafting clear, concise, and engaging emails is my specialty. Whether it's responding to customer inquiries, resolving issues, or conveying important information, I ensure that every email I write is professional, informative, and tailored to the recipient's needs. Customer Care Manager: As a Customer Care Manager, I am dedicated to ensuring the highest level of satisfaction for every customer. From managing customer inquiries and complaints to implementing effective solutions and strategies, I prioritize customer happiness and work tirelessly to exceed their expectations. Call Manager: Handling phone calls with professionalism and efficiency is one of my strengths. Whether it's answering incoming calls, making outbound calls, or conducting follow-up calls, I excel in delivering exceptional service and resolving issues promptly and effectively. In addition to my specific roles, I am also adept at: Building strong relationships with customers, colleagues, and stakeholders Multitasking and managing priorities in a fast-paced environment Providing training and mentorship to team members to enhance performance and productivity Analyzing data and feedback to identify areas for improvement and implement targeted solutions Overall, I am committed to delivering outstanding results in every aspect of my work and am dedicated to making a positive impact on the customer experience. With my strong communication skills, attention to detail, and passion for customer satisfaction, I am confident in my ability to excel in any role within the realm of email writing, customer care management, and call management.
    Featured Skill Call Center Management
    Customer Care
    Email Marketing
  • $17 hourly
    • 0.0/5
    • (1 job)
    I am easy to work with and so passionate working in a team or alone. I would love to broaden my horizon into working independently as a freelance content migration specialist.
    Featured Skill Call Center Management
    Content Writing
    Server
    Migration
    BPO Call Center
    Customer Service
  • $10 hourly
    • 5.0/5
    • (1 job)
    I thrive as a graphic designer in a vibrant global marketplace. Specializing in logo design, and digital illustration, I bring creativity and expertise to diverse projects. With a strong portfolio and client-focused approach, I excel in delivering impactful designs tailored to meet specific branding and visual communication needs. Moreover, I specialize in data entry, ensuring accuracy and efficiency in managing diverse information sets. With a strong focus on detail and a commitment to delivering high-quality results. My experience spans various industries, enabling me to adapt quickly and provide effective data management solutions. Leveraging Upwork's platform, I collaborate seamlessly with clients worldwide, ensuring clear communication and optimal outcomes. Dedicated to quality and innovation, I continuously refine my skills to provide exceptional design solutions that exceed expectations. Let’s collaborate to bring your vision to life with compelling visuals that resonate and inspire :) I am a dedicated and results-oriented professional with a proven track record in customer service, team leadership, and operational management. With a background in various roles spanning from shift management to inbound customer service, I bring a wealth of experience in handling complex customer inquiries, optimizing operational efficiency, and driving revenue growth. My experience in managing inbound call queues and resolving customer issues demonstrates my commitment to enhancing customer satisfaction and driving positive outcomes.
    Featured Skill Call Center Management
    Logo Design
    Graphic Design
    Phone Communication
    Technical Support
    Customer Service
  • $23 hourly
    • 0.0/5
    • (1 job)
    Hi! I'm a reliable and detail-oriented freelancer based in Montreal. I specialize in virtual assistance, customer support, data entry. I can write 65 words per minute ! Fluent in English and French, I am dedicated to delivering high-quality work on time. I'm here to help you save time and grow your business. Let's work together! I am a passionate singer who enjoys singing as a hobby in Arabic, French, and English. With a natural love for music and languages, I bring emotion and versatility to every performance. Whether you need vocals for a project, jingle, or personal event, I can deliver unique and expressive singing across different styles.
    Featured Skill Call Center Management
    Singing
    Voice Acting
    Sales
    Virtual Assistance
    Data Entry
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    I am an experienced Business Process Outsourcing (BPO) leader with over a decade of proven expertise in managing diverse teams and delivering innovative solutions across various industries. My career spans a wide range of services, including Cybersecurity Monitoring and Management, Medical Billing and Coding, Accounting and Bookkeeping, Human Resource Management, and Front Desk Services. I have a strong track record of scaling operations, optimizing processes, and consistently achieving business objectives while maintaining high client satisfaction. As the BPO Division Head at Nexus Brigade I have been at the forefront of driving operational excellence and fostering a culture of continuous improvement. I have successfully led multidisciplinary teams, navigating complex challenges and consistently delivering measurable results. My role has involved developing and implementing strategic frameworks that optimize efficiency, reduce operational costs, and maximize profitability. Key accomplishments during my tenure include: - **Operational Leadership**: Directed a team of 75 professionals to provide high-quality outsourcing services tailored to client needs across international markets. - **Client-Centric Approach**: Collaborated with clients to understand their unique business objectives, designing customized outsourcing strategies that align with their goals. This approach has contributed to a client retention rate of 93% over the years. - **Process Optimization**: Introduced data-driven methodologies and automated workflows that enhanced productivity by 78%, reduced turnaround times, and improved overall service delivery. - **Compliance and Quality Assurance**: Championed adherence to industry regulations such as HIPAA for medical billing and cybersecurity frameworks for IT services, ensuring service excellence and mitigating risk. - **Employee Development**: Designed and conducted training programs that empowered team members to excel, reducing turnover rates and fostering a high-performance work environment. Before leading the BPO division, I served in various roles that honed my expertise in managing complex operations and delivering client-focused solutions. As a Senior Manager in Client Operations, I was instrumental in negotiating service agreements, scaling workflows, and streamlining cross-functional collaboration. These efforts resulted in securing high-value contracts and enhancing service delivery timelines. Earlier in my career, I gained hands-on experience as a Team Lead in Medical Billing and Coding, where I supervised a team of specialists, ensuring compliance with industry standards and achieving a claims acceptance rate of 98% on the first submission. My focus on accuracy and standardization not only reduced errors but also expedited reimbursements for clients. I am deeply committed to innovation and continuous improvement. Whether it's leveraging advanced analytics to identify service gaps or implementing new technologies to enhance efficiency, I am always seeking ways to drive value for clients and stakeholders. Beyond my professional endeavors, I am passionate about mentoring emerging leaders and sharing my insights into the dynamic world of BPO. I believe in the power of collaboration and am always eager to explore opportunities to create impactful solutions that address evolving market demands. With a solid foundation in business operations, a strategic mindset, and a client-first approach, I am excited to continue making a meaningful difference in the BPO industry, helping businesses unlock their full potential through tailored outsourcing solutions. If you’re looking for a results-driven leader with a passion for excellence and a proven track record in managing complex operations, I would be delighted to connect.
    Featured Skill Call Center Management
    Social Media Management
    Front Desk
    Lead Generation
    Business Process Outsourcing IT Services
    Business Process Outsourcing
    Management Consulting
    HR & Business Services
    Cybersecurity Management
    Cybersecurity Monitoring
    Medical Administrators International SIGMA
    Medical Billing & Coding
    Virtual Assistance
    Recruiting
    Analytical Presentation
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    Exemplary customer service and care experience is what sets your team apart from the rest. If you're wanting to build long lasting relationships with your clientele and set the stage for excellence, I'm the person for you. - Extensive customer service and support experience. - Call center sales experience. - Diverse background of customer service relationship systems. - Financial literacy. - I depth knowledge of platforms such as Google Suite, Microsoft, Zoom and Financial Banking platforms (Horizon, Mambu)
    Featured Skill Call Center Management
    Technical Support
    Phone Communication
    Clerical Skills
    Financial Software
    General Ledger
    Light Bookkeeping
    File Management
    Investment Banking
    Call Center Software
    Sales
    Google
    Customer Service
  • $11 hourly
    • 0.0/5
    • (0 jobs)
    Hello! I’m Ananya, as Financial Services Representative (FSR) with experience working in both the banking and retail industries. With my background as a Client Services Representative at CIBC and a Supervisor at Shoppers Drug Mart, I’ve honed my skills in problem-solving, client relations, and team leadership. I’m passionate about delivering exceptional customer service and building strong client relationships. I am skilled in handling customer inquiries, resolving issues, managing operations, and ensuring smooth processes in high-volume environments. If you're looking for someone reliable, organized, and committed to providing top-notch customer support, I’d love to collaborate with you. Let's work together to achieve your business goals!
    Featured Skill Call Center Management
    Communication Skills
    Time Management
    Cross Functional Team Leadership
    Problem Solving
    Finance & Banking Chatbot
    Customer Experience
    Customer Service
    Investment Banking
    Finance & Accounting
  • $30 hourly
    • 0.0/5
    • (0 jobs)
    I am an adaptable and resourceful professional with over five years of experience in administrative support, human resources, customer service, and project coordination. My background is rooted in diverse roles, where I have developed strong skills in remote work environments, project management, and digital communication tools. I am a Certified Project Management Professional (PMP), Agile Project Manager, and Administrative Professional with an MBA in Human Resources, and I am currently working towards my CPHR designation. My core strength lies in optimizing processes and supporting teams through effective coordination and communication. Whether it's managing complex schedules, streamlining event planning, or improving internal operations, I thrive on bringing structure to fast-paced environments and ensuring the smooth execution of projects. I’m passionate about people operations and process improvement, with a keen interest in driving organizational success through innovation and collaboration. I aim to continue growing in roles that allow me to support dynamic teams and contribute to the long-term goals of the organization, ideally in a remote capacity. Key Skills & Strengths: Human Resources Operations: From recruitment to employee relations, I am skilled in managing HR processes efficiently. Project Coordination: Experienced in managing timelines, resources, and documentation across a variety of projects. Administrative Support: Adept at managing executive schedules, organizing meetings, and handling office operations. Customer Service Excellence: Proven ability to deliver outstanding service and foster positive client relationships. Process Improvement: Using Lean Six Sigma principles, I help identify inefficiencies and implement strategies for improvement. Digital Tools & Communication: Proficient in project management tools (Jira, Monday.com), CRM systems, and communication platforms (Zoom, Teams, Slack).
    Featured Skill Call Center Management
    Agile Project Management
    General Transcription
    Recruiting
    Microsoft Project
    Virtual Assistance
    Multitasking
    Team Management
    Problem Solving
    Time Management
    Calendar Management
    Customer Service
    Administrative Support
    Project Management
    Data Entry
  • $12 hourly
    • 0.0/5
    • (2 jobs)
    SUMMARY Highly skilled and achievement oriented with experience in the design and development of electronic systems and mobile and security networks. Outstanding ability to communicate effectively and manage projects efficiently as well as manage qualified personnel. Expert in network administration and database manipulation with experience in the installation and maintenance of security systems and in the use of advanced technology software and hardware. Proficient in the use of programs such as Office Suite, SQL Server, Hyper-V, Hikvision and Winbox. SKILLS Ability to lead and motivate teams to complete tasks efficiently. Delegating responsibilities effectively and managing personnel on-site. Conflict resolution and problem-solving to maintain smooth operations. Experience in scheduling, budgeting, and managing timelines. Ability to track project progress, adjust plans, and meet deadlines. Resource allocation and optimization to avoid delays and unnecessary costs.
    Featured Skill Call Center Management
    Written Language
    Written Comprehension
    Translation
    Network Traffic Analysis
    Remote IT Management
    Management Skills
    Scheduling & Assisting Chatbot
    Network Engineering
    Computer Network
    Computing & Networking
    Database Management
    Database
  • $22 hourly
    • 0.0/5
    • (0 jobs)
    Hello, I’m Arshita Giri , a skilled content writer and data entry professional with a passion for crafting compelling content and delivering accurate, organized data solutions. With 5 of experience, I help businesses and individuals elevate their online presence and streamline operations through high-quality writing and meticulous data management. What I Offer: • Content Writing: Persuasive, well-researched content tailored to your brand, including articles, website copy, and marketing materials. • Blog Writing: Engaging, SEO-optimized blog posts that drive traffic and connect with your audience. • Data Entry: Fast, accurate, and reliable data entry services, including spreadsheet management, database updates, and data organization. • Attention to Detail: Every project is delivered with precision, meeting your specific needs and deadlines. Why Choose Me? • Proven expertise in creating content that resonates and data solutions that save time. • Strong commitment to clear communication and client satisfaction. • Timely delivery with a focus on quality and accuracy. Whether you need captivating blog posts to boost your SEO, polished content to enhance your brand, or error-free data entry to keep your operations running smoothly, I’m here to help. Let’s bring your vision to life! 📩 Message me today to discuss your project, and let’s create something amazing together!
    Featured Skill Call Center Management
    T-Shirt Design
    Data Analysis
    Market Research
    Academic Research
    Project Management
    Microsoft Project
    Data Entry
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