Hire the best Call Center Managers in the Dominican Republic

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$15 hourly
Anabel R.
- 5.0/5
- (10 jobs)
I am passionate about delivering exceptional healthcare support to medical professionals, clinics, and healthcare organizations. My unique combination of medical expertise and administrative skills enables me to streamline your practice and elevate the quality of patient care. You can trust me to provide reliable and efficient assistance so that you can focus on what matters - providing the best possible healthcare to your patients. 📌Why Choose Me? ✔Medical Expertise: As a licensed physician, I bring in-depth medical knowledge to the table. I understand the complexities of healthcare, medical terminology, and the importance of confidentiality. ✔Efficiency: My experience as a virtual assistant means I am skilled in optimizing workflows, managing appointments, handling administrative tasks, and ensuring everything runs smoothly, allowing you to focus on patient care. ✔Versatility: Whether it's managing electronic health records (EHR), medical transcription, appointment scheduling, or medical research, I've got you covered. I adapt to your specific needs. ✔Communication: Clear and prompt communication is crucial in healthcare. I excel in effective communication, ensuring that your patients and colleagues are always informed and taken care of. 📌Services I Offer: ✔Medical Doctor ✔Language Interpretation (English - Spanish) ✔Healthcare Compliance ✔Patient Communication ✔Telemedicine Support ✔Patient Intake and History ✔Medical Transcription ✔Health Education ✔Appointment Scheduling ✔Medical Records Management ✔Wellness and Prevention Programs ✔Practice Management ✔Emergency Response ✔Appointment Scheduling ✔Prescription Refill Management ✔Insurance Verification ✔Fax administration 📌Medical Virtual Assistant tools: ✔EMR ✔Ring Central ✔Availity ✔United Healthcare Portal ✔PracticeFusion ✔Athena Health ✔IMS ✔ E Fax 📌 Other tools: ✔Google Workspace (GMail, GDrive, GDocs, GChat etc.) ✔Microsoft 365 (MS Teams, Word, Excel, PowerPoint, Outlook) ✔Skype, Slack, WhatsApp ✔ChatGPT ✔Canva I take great pride in my work and am committed to your satisfaction. Your success is my success. I've had the privilege of assisting numerous medical practices in enhancing their efficiency and patient care, and I look forward to doing the same for you. 🤝Let's Collaborate, message me! Anabel

Call Center Management
Shopify
Medical Referrals
Medical Records
Notion
Slack
Practice Fusion
Dropbox
Trello
Asana
Electronic Medical Record
Customer Support
Ecommerce
Office Management
Communication Skills
$7 hourly
Michael F.
- 4.9/5
- (4 jobs)
Soy un joven profesional con varios años de experiencia en turismo, atención al cliente y ventas, con una amplia experiencia trabajando en distintas empresas. Soy una persona positiva, de mente abierta, proactiva y con un fuerte compromiso con mis metas. Me gusta trabajar en equipos que promueven la innovación así como el enfoque al cliente en sus actividades del día a día y tener una gran red social.

Call Center Management
Team Management
Translation
Travel & Hospitality
French
Travel Planning
Haitian Creole
English
Spanish
Sports Journalism
Hospitality & Tourism
Customer Service
Social Media Management
$15 hourly
Reynaldo H.
- 5.0/5
- (1 job)
I've worked in the call center industry for 15 years, customer service, tech support,sales, ,retention, logistics and debt relief negotiations.

Call Center Management
Outbound Sales
Sales
Logistics Coordination
Supply Chain & Logistics
BPO Call Center
Customer Service
$10 hourly
Miguel Angel M.
- 5.0/5
- (2 jobs)
I am a bilingual call center manager with over 5 years of experience leading high-performing teams in English and Spanish. My team and I specialize in providing exceptional customer support, onboarding services, technical assistance, and claims management tailored to meet the unique needs of each client. What sets us apart is our commitment to excellence and customer satisfaction. We ensure every interaction is efficient, professional, and personalized. Additionally, we offer 24/7 real-time access to our facility cameras, providing you with complete transparency and the ability to monitor operations at any time. We understand the importance of operational efficiency, scalable solutions, and flexible support, which is why we are dedicated to helping your business grow while delivering a seamless customer experience. If you're looking for a reliable, transparent, and highly skilled bilingual support team that delivers top-notch service in both English and Spanish, we’re ready to partner with you!

Call Center Management
Customer Support
Customer Service
Lead Capture
Sales Call
Customer Onboarding
BPO Call Center
$34 hourly
Biano M.
- 0.0/5
- (0 jobs)
Objetivo Desarrollar todas mis habilidades y capacidades con eficiencia, responsabilidad y dedicación las funciones que me asignen para el mejor funcionamiento y crecimiento de la institución. Llevar a cabo mi desenvolvimiento en la institución, el nuevo reto de seguir la actualización a la tecnología y así mantenerme dentro toda competencia empresarial.

Call Center Management
Software Localization
Local Operations
Live Interpretation
Tutoring
Receptionist Skills
Call Scheduling
Artist Interview
Community Guidelines
Supervision
Medical Writing
Medical Transcription
Vendor Verification
Translation
$45 hourly
Salbskhosky R.
- 0.0/5
- (0 jobs)
Quality Consultant | Quality Management & Quality Structure Design and Implementation | Call Center, Tourism & Healthcare Specialist Are you looking to elevate the quality standards of your business or organization? I’m a seasoned Quality Consultant with over 5 years of experience helping companies implement, audit, and improve quality systems across various industries—especially in tourism and healthcare. 🔍 What I Offer: Quality Management Design & Implementation Customer Satisfaction Survey (CSAT) Elaboration and Analisys Internal Audits & Gap Assessments SOP Development & Process Optimization Customer Experience and Service Quality Evaluation Evaluation Form Desing Compliance Consulting for Tourism and Health Industry Regulations Staff Training on Quality Standards and Best Practices 🏥 Industry Expertise: Tourism: Experience quality assessments, guest experience improvement, sustainability standards, destination management quality, vacation ownership, vacation club. Healthcare: Quality Scheduling Process, patient satisfaction initiatives, and internal audit preparation. Education: Holistic Educational Quality Management. With a sharp eye for detail and a practical approach, I help organizations not only meet but exceed quality expectations. Whether you need a full QMS design or targeted support on a specific project, I bring a structured, measurable, and people-centered approach to every engagement. 📈 Let’s work together to build processes that ensure efficiency, compliance, continuous improvement, and exceptional experience.

Call Center Management
Financial Consulting
Business Consulting
Management Consulting
Quality Assurance
BPO Call Center
Business Management
Quality Management System
$10 hourly
Katiwska J.
- 0.0/5
- (1 job)
I'm a bilingual freelancer with the expertise and reliability needed to meet all my client's requirements. I specialize in Virtual Assistance, excelling in Customer Service (phone, chat, and email support), Technical Support (Basic Troubleshooting), Scheduling, Data Entry, Account Management, Social Media, and Billing. All my previous roles have skilled me with great knowledge across various industries, including Insurance, Medical, Cable and TV, Dog food, Dentistry, banking, OF, and more. I am trained in using a wide range of tools and platforms such as Microsoft Suite, Google Suite, Salesforce, Notion, Shopify, ReCharge, AnyDesk, Gorgias, Kustomer, Slack, Canva, Zoom, and other CRMS, scheduling, and Cloud Softwares. I'm currently looking for a new and challenging position, which will lead us both to success with team work and my expertise. Hit me up and let's work together 🚀

Call Center Management
Shopify
Gorgias
Kustomer
Google Sheets
Google Calendar
Technical Support
Outbound Call
Customer Service
Sales
Dentistry
Scheduling
Virtual Assistance
Microsoft Excel
Administrative Support
$18 hourly
Karen V.
- 0.0/5
- (0 jobs)
I am an Industrial Engineer with 19 years of experience in the call center industry, managing different verticals such as customer service, sales and BPO. Throughout my journey I have worked with Global Fortune's 500 companies and domestic companies in the Dominican republic. My expertise goes from supporting out clients on the set up process of a new account. Starting from recruiting, profiling, workforce, managing all key metrics while forming a great relationship with our clients. Part of the lines of businesses handled have been, home insurance, telco, financial, loyalty reward programs, merchants processing and others.

Call Center Management
Problem Solving
Customer Service
Sales
Data Analysis
Business Development
$30 hourly
Ana V.
- 0.0/5
- (0 jobs)
Hi There! Thank you for looking at my profile! I'm a Administrative Support Specialist/Technical Recruiter , always wiling to give the extra mile to achieve my goals. Tight deadlines and compromises are a daily thing for me. Top Skills & Duties: -Maintain distribution of fax/phone/email/postal mail communication. -Virtual office management. -Data Management. -Special Projects Management. -Meeting Planning. -Travel Planning -Write and post technical job descriptions -Perform pre-screening calls to analyze applicants’ abilities. -Coordinate with IT team leaders to forecast department goals and hiring needs. -Craft and send personalized recruiting emails with current job openings to passive candidates. -Compose job offer letters. -Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search). -Technical expertise with an ability to understand and explain job requirements for IT roles.

Call Center Management
Task Coordination
Recruiting
Business Operations
LinkedIn Recruiting
Candidate Sourcing
Translation
Candidate Management
Virtual Assistance
IT Recruiting
Administrative Support
Email Support
$12 hourly
Robert P.
- 0.0/5
- (1 job)
As a proven customer service agent, teacher, and translator I was thrilled to be able to create my freelancing account at Upwork. In the past year at Boost Mobile / T-mobile, I consistently achieved a 100% accuracy rating on written translations and 100% positive customer feedback on live interpreting. I also have extensive experience with multiple customer service software and general customer service as well. While I was a customer service agent I ensured that the final product observes the company's quality standards. I would love to apply my language and communication skills to Upwork's continued success by providing precise, user-friendly quality assurance and translation services. Having spent over 4 years in the tech/customer service industry, I know exactly what you’re looking for in a prospective hire when mentioning the words “reliable” and “detail-oriented.” Fortunately, I bring that to the table and more.

Call Center Management
Call Center Software
Chatbot
BPO Call Center
Data Analysis
Customer Satisfaction
Chat & Messaging Software
Customer Service
Translation
Clerical Procedures
Clerical Skills
Virtual Assistance
Email Communication
Data Entry
$7 hourly
Haissa C.
- 0.0/5
- (1 job)
I am an Haitian Creole & French native speaker and fluently speak English & Spanish! That is a win for your company... I am a self-motivated Customer Service Specialist, with over 6 years of experience in the customer service & tech support area. Very efficient and well organized, I have the ability to learn quick. I fluently speak 4 languages and can provide great customer communication. I have worked for companies like Alorica, Continium, Conduent, AAA Transporters... Also I have been working in campaigns such as Sprint Tech Support, Verizon C S, Gale Health Care. I have also worked as a manager at Villa On The Beach Hotel & Restaurant, handling clients and employees, making sure things are running smooth. I have also been hired by Travel 2 Invest as a manager for their cigar company Ella Louise. Supervising cigars productions, taking and handling international orders. Sending invoices and collecting payment and also social media manager. My main concern is to always give the best of me and making sure my job is being done properly and effectively. Making sure my employers are very satisfied with my performances. I am also willing to learn more and aquire new skills and challenge thyself with new experience and grow in a safe work environment.

Call Center Management
Customer Support
Ecommerce Order Fulfillment
Shopify
Customer Satisfaction
Order Tracking
Customer Service
BPO Call Center
Phone Support
Email Support
Zendesk
English
Spanish
French
$23 hourly
Massiel B.
- 0.0/5
- (0 jobs)
Call Center Management
BPO Call Center
Freelance Marketing
Marketing
$400 hourly
Freisy M.
- 0.0/5
- (0 jobs)
Soy ingeniera en sistema y me especializo en el área de redacción de artículos de todo tipo, en el análisis y diseño de sistemas, en el servicio al cliente y la atención correcta al usuario. Además también manejo la creación de tesis, monográficos, proyectos de grado y soy instructora de conocimientos informáticos. También soy FreeLancer y Finder

Call Center Management
Instruction Manual
Customer Service
BPO Call Center
Editorial
Editorial Writing
Informatica
$20 hourly
Manuel R.
- 0.0/5
- (0 jobs)
I’m a nice person that I am easy to talk with , I’m proactive and I have been working on Call Centers for about 4 years on differents projects (Customer Care , Collection , Debt Management and Sell).

Call Center Management
$9 hourly
Cecilia J.
- 0.0/5
- (1 job)
I am a General Practitioner with extensive experience in the medical field. I have collaborated and participated as a translator during medical surgery missions in hospitals and medical outreach. Additionally, I am a content creator on social media, bringing creativity and engagement to various platforms. My strong organizational skills and passion for planning allow me to efficiently manage tasks and projects. I am proficient in using Canva, enhancing my ability to create visually appealing and professional content. I pride myself on being efficient, organized, kind, responsible, and patient. I am committed to delivering high-quality work and providing excellent service in all my endeavors.

Call Center Management
Spanish Tutoring
Spanish
Document Translation
Medical Translation
Content Creation
Canva
Science & Medicine
$10 hourly
Abel D.
- 0.0/5
- (0 jobs)
Me dirijo a usted para expresar mi interés en el puesto de freelancer en el área de call center escrito y transcripciones. Con una sólida experiencia en atención al cliente, habilidades excepcionales de comunicación y una dedicación constante a la calidad y precisión, estoy seguro de que soy el candidato ideal para contribuir al éxito de su equipo. Mi trayectoria profesional en el área de call center y transcripciones abarca varios años, durante los cuales he perfeccionado mis habilidades en la gestión de consultas y problemas de clientes de manera eficiente y cortés. Mi enfoque meticuloso y orientado a los detalles asegura que todas las interacciones sean registradas con exactitud y que las transcripciones reflejen fielmente el contenido original. Entre las razones por las que debería considerarme para este puesto están las siguientes: Experiencia Sólida: . Habilidades de Comunicación Adaptabilidad y Flexibilidad: Compromiso con la Calidad: Si deseas contactarme escríbeme a mi correo electrónico.

Call Center Management
Customer Service
Virtual Assistance
Spanish
English
General Transcription
Translation
$5 hourly
Iris B.
- 0.0/5
- (0 jobs)
•I am a passionate marketing and customer service professional dedicated to creating meaningful connections. With experience in inbound sales and virtual reception, I thrive on engaging with clients and understanding their needs. •I believe in the power of authentic communication and strive to make every interaction a positive experience. My goal is to promote products with warmth and care, ensuring customers feel valued and supported. •When a customer comes to me, I strive to relieve their pressure, ensuring they feel confident that I am here to resolve their concerns •I am committed to fostering relationships that drive business success and customer satisfaction.

Call Center Management
Phone Support
Active Listening
Home & Garden
Employee Feedback
Spanish
Home Decor
Home Office
Communication Skills
Sales Call
Receptionist Skills
Virtual Assistance
Phone Communication
Community Management
Customer Service
$12 hourly
Jorge M.
- 0.0/5
- (0 jobs)
Perfil Profesional Especialista en ciberseguridad de 19 años, con enfoque en monitoreo y prevención de fraudes. Preciso, proactivo y con habilidad para trabajar bajo presión y en equipo. Destreza en Oracle y AS400, con compromiso hacia la mejora continua.

Call Center Management
Decision Making
SAP Analysis
PDF Conversion
File Documentation
Conversational Fluency
Customer Satisfaction
Cybersecurity Monitoring
System Monitoring
Financial Analysis
Informatica
Information Analysis
General Transcription
Data Entry
Virtual Assistance
$12 hourly
Diana D.
- 0.0/5
- (0 jobs)
Greetings! I have been working on customer service experience more than 6 years. During this time I have devoloped exceptional problem-solving, comunication skills and active listening. My ability to communicate clearly, solve problems efficiently, and manage sensitive financial situations has allowed me to contribute meaningfully to both customer satisfaction and account performance within the banking environment and any other positions.

Call Center Management
Chat & Messaging Software
Customer Retention
Sales
Virtual Assistance
Insurance Consulting
Technical Support
Appointment Scheduling
Debt Collection
Finance
Customer Service
$6 hourly
Daysi Arisleidy F.
- 0.0/5
- (0 jobs)
Hello! My name is Daysi Arisleidy Félix Berroa, and I am an experienced accounting technician and HR assistant based in the Dominican Republic. I have over two years of experience working in finance, payroll, and human resources, with strong skills in Excel, budgeting, and administrative support. Here’s what I can offer you: • Accurate bookkeeping and payroll assistance • HR support: employee registration, contracts, and benefits • Budgeting and financial planning • Data entry and Excel reporting (including dynamic tables) • Bilingual communication (Spanish-English) I’ve worked with small businesses and growing companies, helping them stay organized and meet their goals. I’m detail-oriented, responsible, and always ready to learn and grow. If you’re looking for someone you can trust with your numbers and admin tasks, I’m ready to help!

Call Center Management
Human Resources
Budgeting & Forecasting Software
SAP
Spanish English Accent
Spanish
Microsoft Excel
$10 hourly
Anywil Janiret V.
- 0.0/5
- (0 jobs)
Soy Anywil Janiret Vasquez Sosa, una profesional apasionada por el mercadeo y el servicio al cliente, con una sólida formación académica y experiencia en diversas áreas. Mi objetivo es contribuir al crecimiento de las empresas a través de estrategias efectivas y un enfoque centrado en el cliente. Habilidades destacadas: • Ventas y Atención al Cliente: Mi capacidad para conectar con los clientes y entender sus necesidades ha sido clave en mi éxito profesional. • Estrategias de Mercadeo: Experta en diseñar y ejecutar planes que aumentan las ventas y la satisfacción del cliente. • Adaptabilidad y Aprendizaje Continuo: Siempre busco mejorar mis competencias a través de cursos y experiencias prácticas.

Call Center Management
Corporate Branding
Rebranding
Branding & Marketing
Digital Strategy
Strategic Plan
Social Media Content Creation
Social Media Content
Copywriting
Entrepreneurship
Lead Magnet
Lead Generation
Content Creation
Email Marketing
Digital Marketing
$20 hourly
Leiny R.
- 0.0/5
- (0 jobs)
Soy redactora de contenido y traductora con una sólida experiencia en el ámbito del call center en español. Mi habilidad para comunicar ideas de manera clara y efectiva me ha llevado a destacar en el manejo de redes sociales, donde creo contenido atractivo que conecta con mi audiencia.

Call Center Management
Writing
Content Writing
Video Editing
Virtual Assistance
Logo Design
$15 hourly
Arletty M.
- 0.0/5
- (0 jobs)
👉 I am a bilingual Virtual Assistant with experience in logo design, PowerPoint presentations, customer service, and administrative tasks. I work with Canva and PowerPoint to create professional visuals. I have worked as a secretary, cashier, and call center agent, bringing strong organizational and communication skills. I offer services in both English and Spanish to help businesses manage their tasks efficiently. 👉 Soy Asistente Virtual bilingüe con experiencia en diseño de logotipos, presentaciones en PowerPoint, servicio al cliente y tareas administrativas. Trabajo con Canva y PowerPoint para crear presentaciones y diseños profesionales. He trabajado como secretaria, cajera y agente de call center, desarrollando habilidades de organización y comunicación. Ofrezco mis servicios en inglés y español para ayudar a las empresas a gestionar sus tareas de manera eficiente.

Call Center Management
Email Management
Hospitality & Tourism
Logistics Management
Online Chat Support
Microsoft PowerPoint
Microsoft Word
Administrative Support
Customer Service
Calendar Management
Virtual Assistance
Slide Animation
Canva
Logo Design
Graphic Design
$20 hourly
Auradely M.
- 0.0/5
- (0 jobs)
Professional Summary Detail-oriented and bilingual professional with over 8 years of experience in customer service, billing, data entry, and administrative support. Strong communication skills in both English and Spanish, with proficiency in Microsoft Office, Canva, and social media content creation. Reliable internet connection and full-time availability for remote roles.

Call Center Management
Data Entry
Appointment Scheduling
Organizational Development
Phone Communication
Customer Service
$30 hourly
Gabriel P.
- 4.6/5
- (16 jobs)
I am an Internet Marketer and Business developer focused to grow your business while providing you with good solutions to potential problems that you may have in your business. My service is focused on get you new leads, clients, potential partners and relationships that which ultimate translate into sales and market domination. Services Google Adwords Consulting I am an Adwords certified consultant with deep knowledge of Google Adwords and PPC advertising. I offer all my Upwork clients a free consultation in order for me to understand more about your business and areas where we can improve etc, after my account audit I will provide you with strategies and ideas to improve your results. Our main goal will be lower your current CPA, get more conversions, improve your quality score all while delivering you more targeted traffic to your business. Telemarketing and Lead Generation Partnerships My Relationships in your hand! I have a relationship with Call centers around the world and Work from home agents that sell your service in some cases on performance basis or do all type of work for you since Cold calling, Lead generation, Live transfers, Customer Support, Sales and Appointment setting at very competitive rates. If you need expand your sales force, new agents, new call centers or marketing partners I am your guy. Business Development I can Expand your business to new markets, horizons getting you new relationships, business opportunities with partners that surely will solve a problem in your business like getting more sales, more leads, new business opportunities and new markets. Leverage other companies and people relationships to build and grow your business. Affiliate Manager Get new partners in the way of affiliates that market your product and services and you only pay when they sell. I can recruit affiliates that are interested in your offer, service and willing to promote your product with Marketing campaigns. They get the leads and sales and you only pay them when a sale or lead is made so you always make money and grow. I also manage and keep your affiliates focused on your offer, help them with their questions etc.

Call Center Management
Lead Generation
Internet Marketing
Business Management
Recruiting
Media Relations
Business Development
Paid Media
Search Engine Optimization
Affiliate Marketing
Google Ads
$12 hourly
Francisco O.
- 5.0/5
- (4 jobs)
More than ten years of providing support to these industries 1- Medical over-the-phone Interpreter 2-Home Health care VA admin 3-Truck despatcher /lead generation 4-Appointment setter 5-Western Digital 6-Medical Appointment Scheduler experience in building maintenance for 25 years with a certificate from Bronx Community College. PC maintenance and repair technician

Call Center Management
Virtual Assistance
Outbound Call
Lead Generation
Transferring Phone Calls
Phone Communication
Cold Calling
Dispatch & Tracking Solutions LETS
Appointment Scheduling
Customer Service
Technical Support
$13 hourly
Nike N.
- 5.0/5
- (4 jobs)
𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐛𝐢𝐠 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 & 𝐂𝐥𝐢𝐞𝐧𝐭𝐬: A results-oriented professional with extensive experience in Operations, Sales, Call Center Management, Leadership, and Overall Business Strategy. Developing and running many teams including: Inside Sales, Customer Service, Collections, Funding, Marketing, Training, Licensing, Technical Services and Legal Escalation. Proven history of leading and managing projects across Caribbean, Europe and US, serving more than 26 clients. Having a plethora of experience in handling inbound and outbound calls from current and potential customers. Innovative, goal oriented, result driven professional with wide range of experience in all aspects of call center operations. Equipped with proven record of success in leading technology initiatives and streamlining existing business operations to generate profitability by establishing competitive work environment leading efforts in human resources management. Specialize in building & executing growth strategies using the latest technology tools and methods. Enabling Clients to achieve success in market penetration, by scaling up their businesses from the ground up. A multi-talented, friendly personality, with an entrepreneurial flair

Call Center Management
Live Interpretation
Spanish to French Translation
Spanish to English Translation
French to English Translation
Haitian Creole to English Translation
BPO Call Center
Multilingual Translation
Microsoft Excel
Sales Operations
Customer Service
Business Development
Project Management
Quality Assurance
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