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Hire the best Call Center Managers in Santo Domingo, DO

Check out Call Center Managers in Santo Domingo, DO with the skills you need for your next job.
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  • $22 hourly

    • 4.7/5
    • (16 jobs)
    ⚡Welcome to the world of top-notch Specialist! ⚡ I have accumulated 10+ years of BPO and Call Center experience, primarily focused on delivering exceptional customer service. This encompasses a wide range of responsibilities, including: . 📌 Responding to customer emails and tickets using platforms like Zendesk or Gmail. 📌 Managing and moderating interactions on diverse social media accounts. 📌 Facilitating refunds and handling returns. 📌 Engaging directly with suppliers to address shipment inquiries or necessary follow-ups. My professional journey equips me to handle a variety of responsibilities: 📌 Addressing and managing emails and chats. 📌 Skillfully addressing complaints and concerns. 📌 Overseeing multiple social media accounts. 📌Conducting research and performing data entry. 📌 Proficient multitasking capabilities. 📌 Fluent English proficiency. 📌 Crafting engaging blog articles. 📌 I take pride in the fact that I am an invaluable asset to my clients, some of whom have partnered with me for extended periods, spanning not just months but years. Moreover, many of these clients are repeat customers who consistently choose me for their freelance needs without exploring other avenues. These lasting relationships reflect the high-quality and consistent service I provide, underscored by my unwavering commitment to delivering exceptional results. Best regards, Salvador
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Virtual Assistance
    Zendesk
    Complaint Management
    Payment Processing
    Order Tracking
    Customer Feedback Documentation
    Email Support
    Product Onboarding
    Inbound Inquiry
    Ecommerce Support
    BPO Call Center
    Online Chat Support
    Order Processing
    Data Entry
  • $15 hourly

    • 4.6/5
    • (5 jobs)
    Hi! Thank you for taking a look at my profile. I'm a young fresh professional freelancer looking forward to working on your project. I have longtime experience working and dealing with office administrative tasks and functions. I'm a goal-oriented professional with excellent writing, editing, and proofreading skills. In every project I accept, I pour all my time and skills to provide only the best results, making use of an acute sense of judgment and managing projects from beginning to end. I'm experienced in customer service and sales (Spanish/English). The combination of a good understanding of computer science and popular administrative softwares, my constant desire of producing and delivering always the best results and the ability to adjust with ease to new challenges and learn what there is to learn makes me a great option for your project. Reach out to me and let's discuss details! Thank you!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Content Marketing
    Social Media Management
    Google Workspace
    Administrative Support
    Sales
    Microsoft Excel
    Cold Calling
    Microsoft Publisher
    Translation
    Microsoft Word
    Adobe Photoshop
    Customer Service
  • $15 hourly

    • 5.0/5
    • (1 job)
    I've worked in the call center industry for 15 years, customer service, tech support,sales, ,retention, logistics and debt relief negotiations.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Outbound Sales
    Sales
    Logistics Coordination
    Supply Chain & Logistics
    BPO Call Center
    Customer Service
  • $35 hourly

    • 0.0/5
    • (0 jobs)
    I am an administrative manager of the customer service area, I have knowledge in computers, Excel, Word, I work in a call center either via calls or text messages. IF YOU ARE INTERESTED CONTACT ME
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Service
  • $9 hourly

    • 2.6/5
    • (2 jobs)
    I have over 20 years of experience as a Virtual Assistant-Property Manager, working with Real Estate Firms managing vacation rentals and long-term leasing for properties across the United States and other countries for vacation rental companies (Timeshares) and owners, real estate companies, and boutique hotels. My responsibilities have included guest relations, tenant communication, leasing, rent collection, market analysis, and coordination of repairs and maintenance.. I am Bilingual (Spanish and English) and I am prepared to contribute my knowledge to any role within the Customer Relations, Social Media Marketing, Google Advertising & Dispatching Services. My proven experiences allows me to thrive in any role and make an immediate and positive impact on your team. My skills include: -Guest relations. -Tenant Communication -Leasing -Security Deposit Claims -Rent Collection -Market Analysis -Respond/ approved guest Inquiries. -Screen potential guests and respond to inquiries. -Schedule cleanings with Housekeeping. -Coordinate work orders with the local property manager for issues that require direct supervision. -Send welcome, check-in, and post-stay emails to ensure the check-in process is smooth. -Troubleshoot problems that may arise during guest stay. -Manage listing calendars and availabilities (revenue). Fill in gaps or orphan days. - Create automated messages and promotions. -Coordinate repairs and maintenance. -Write and respond to guest reviews if applicable. -Creation of new listings. -Sync new listings with our PMS and across OTA's (platforms). -Basic accounting. - Google Drive -Google Calendar -Microsoft Office package -Email correspondence -Social Media Marketing -Google ads -Power Dispatch -Send a Job -Google Voice
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Google Ads Account Management
    Local Search Ads
    Dispatch Technologies Dispatch
    Google Ad Manager
    WordPress
    Hospitality & Tourism
    Email Communication
    Order Fulfillment
    Order Tracking
    Travel & Hospitality
    Email Support
    Customer Support
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    !Bienvenido y gracias por visitar mi perfil! Soy Asistente Virtual con experiencia en la gestión administrativa, atención al cliente y soporte ejecutivo. Mi enfoque es brindar soluciones eficientes y personalizadas, manejando tareas como gestión de agendas, coordinación de reuniones, manejo de correos electrónicos, y soporte en redes sociales. Bilingüe en español e inglés, me destaco por mi capacidad de adaptación, habilidades organizativas y compromiso con la excelencia. Las principales areas en las que me desarrollo son: - Gestión de agenda y citas. - Soporte a clientes vía herramienta WhatsApp business y redes sociales. - Manejo de herramientas como excel, office, monday plataforma de proyectos. - Creación y segmentación de datos. - Redacción de documentos. Tengo mas de 3 años trabajando como asistente virtual y sigo aprendiendo mas habilidades que sumen a mi crecimiento profesional, por eso puede esperar de mi disposición, disciplina, planificación y organización mediante procesos y estructura para lograr un trabajo exitoso.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Spanish
    Microsoft Excel
    Online Chat Support
    Customer Service
    Content Writing
    Database
    Email Communication
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    Hello! I'm a dedicated and detail-oriented Bilingual Customer Service Specialist with over 2 years of experience. Fluent in both English and Spanish (C2 proficiency), I offer exceptional support to clients in multiple industries. My expertise includes handling inquiries, resolving billing issues, and delivering top-tier service with a focus on efficiency and customer satisfaction. I excel at: Managing customer concerns via email, chat, and phone. Resolving technical and billing inquiries. Handling escalations and complaints. Providing personalized solutions for customers. Maintaining accurate records of customer interactions. With a passion for helping people and a keen eye for detail, I am committed to ensuring that every client feels heard and valued. Let’s work together to enhance your customer experience and build long-term client relationships!.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Troubleshooting
    Upselling
    Multitasking
    Data Entry
    Time Management
    Problem Solving
    End User Technical Support
    CRM Software
    Customer Support
    Bilingual Education
    Writing
    Communications
    Prompt Engineering
    Adobe Photoshop
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    Hey I am looking for a Job and an amazing place to be, is it you? 😀 ✳️WHAT CAN I DO FOR YOU?🍂 ✅AS Virtual Assistant🌿 👉🏼 Administrative Support 👉🏼 Customer Service 👉🏼 Data Entry and Management 👉🏼 Content Creation 👉🏼 Social Media Management 👉🏼 Graphic Design 👉🏼 Website Maintenance 👉🏼 Project Management 👉🏼 Research 👉🏼 Bookkeeping and Accounting Support 👉🏼 Email Marketing 👉🏼 Virtual Event Support 🌿🍂AS AN APPOINMENT SETTER:🍂🌿 👉🏼 Lead Generation 👉🏼 Cold Calling 👉🏼 Scheduling Appointments 👉🏼 Follow-Up Calls and Emails 👉🏼 CRM Management 👉🏼 Email Outreach Campaigns 👉🏼 Data Entry and Management 👉🏼 Market Research 👉🏼 Appointment Confirmation and Reminders 👉🏼 Reporting and Analytics ✳️WHAT CAN I DO FOR YOU IN MY AREAS OF MAJOR EXPERTISE?🍂 BPO - CALL CENTERS 🌿🍂AS AN AGENT:🍂🌿 ✅CUSTOMER SERVICES REP🌿 👉🏼 Responding to Customer Inquiries 👉🏼 Providing Support via Email or Chat 👉🏼 Handling Complaints 👉🏼 Ensuring Excellent Customer Experience 👉🏼 Processing Orders and Payments 👉🏼 Resolving Technical Issues 👉🏼 Managing Customer Accounts 👉🏼 Conducting Customer Satisfaction Surveys 👉🏼 Escalating Issues to Supervisors or Specialists 👉🏼 Updating Customer Information in Database 👉🏼 Providing Product or Service Recommendations 👉🏼 Handling Returns and Refunds ✅TECHNICAL SUPPORT🌿 👉🏼 Troubleshooting Technical Issues 👉🏼 Providing Remote Assistance 👉🏼 Diagnosing Software or Hardware Problems 👉🏼 Resolving Connectivity Issues 👉🏼 Installing and Configuring Software Applications 👉🏼 Performing System Maintenance and Updates 👉🏼 Conducting Software or Hardware Testing 👉🏼 Educating Customers on Product Usage 👉🏼 Handling Security Concerns and Data Protection 👉🏼 Collaborating with IT Teams for Complex Issues ✅AS SALES/SELLER🌿 ✅AS NEGOTIATOR🌿 ✅AS A COLLECTION SPECIALIST🌿 ✅AS SALES/SELLE🌿 ✔️(...) 🌿🍂AS AN ADMINITRATIVE🍂🌿 ✅OUTSOURCING🌿 👉🏼Outsourcing Project Management 👉🏼Outsourcing Process Implementation 👉🏼External Workforce Policy Development 👉🏼Optimization of External Personnel Management 👉🏼Vendor Management 👉🏼Offshore Team Coordination 👉🏼Contract Negotiation for Outsourcing Services 👉🏼Quality Assurance in Outsourced Projects ✅WORKFORCE🌿 👉🏼Workforce Strategy Consulting 👉🏼Remote Staffing and Recruitment 👉🏼Remote Human Resource Management 👉🏼Virtual Team Administration 👉🏼Remote Performance Evaluation and Monitoring 👉🏼Training and Development for Remote Work 👉🏼Employee Engagement in Remote Settings 👉🏼Cross-cultural Team Management 👉🏼Remote Conflict Resolution 👉🏼Remote Onboarding and Integration ✅TRAINING🌿 👉🏼Remote Work Training Sessions 👉🏼Virtual Workforce Development Programs 👉🏼Customized Remote Team Building Workshops 👉🏼Online Employee Performance Improvement Training 👉🏼Remote Work Best Practices Seminars 👉🏼Interactive Remote Collaboration Training 👉🏼Remote Leadership and Management Training 👉🏼Virtual Communication Skills Workshops 👉🏼Remote Work Productivity Enhancement Programs 👉🏼Training on Remote Work Security Measures ✅QA - BPO (Call Centers)🌿 👉🏼Quality Monitoring 👉🏼Performance Metrics Analysis 👉🏼Feedback and Coaching 👉🏼Process Improvement 👉🏼Training and Development 👉🏼Quality Assurance Framework 👉🏼Root Cause Analysis 👉🏼Compliance Monitoring 👉🏼Technology Integration 👉🏼Stakeholder Communication 👉🏼Benchmarking and Best Practices 👉🏼Continuous Improvement Culture ✅MANAGEMENT🌿 👉🏼Team Management 👉🏼Resource Planning 👉🏼Performance Monitoring 👉🏼Training and Development 👉🏼Quality Management 👉🏼Reporting 👉🏼Process Implementation 👉🏼Customer Management 👉🏼Problem Solving 👉🏼Technology Supervision 👉🏼Conflict Resolution 👉🏼Compliance Management I consider myself a workaholic that drives operational improvement and builds operational excellence across the end-to-end business processes. I teach, mentor, coach, and lead operational experts to execute lean operational standards, automate processes, and generate operational and financial efficiencies, finding the proper relationship between all the variables in the business fields to generate sustainable continuous improvement. Number One Mentality/Desperate to Win!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Scheduling
    Community Management
    BPO Call Center
    CRM Software
    Branding & Marketing
    Workforce Management
    Debt Collection
    Price & Quote Negotiation
    Sales
    Virtual Assistance
    Data Analysis
    Customer Service
    Microsoft Excel
    WordPress
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I'm 6+ year experience in BPOs, medical biller with experience in A/R, denial management, OON claims and payment posting, willing to perform task with 100% quality based on clients expectention.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Quality Control
    Outbound Sales
    Staff Development
    People Management
    Management Skills
    HIPAA
    Business Management
    Customer Service
    Team Building
    Health
    BPO Call Center
    Supervision
    Continuing Professional Development
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    International Business To become aware of teamwork in the institution to make the most of our time, since that we are dealing with too many drivers who expect an advantage over us for their growth as an institution. Ease of adapting to teams functional to make a company the best in its area.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Google Assistant
    Microsoft Power BI
    Computer Basics
    Microsoft PowerPoint
    Microsoft Word
    Microsoft Excel
    Administrative Support
  • $8 hourly

    • 0.0/5
    • (0 jobs)
    Tengo experiencia en llevar una agenda, responder llamadas o emails, tambien experiencia como secretaria
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Call Scheduling
    Email
    Agendize
  • $12 hourly

    • 0.0/5
    • (0 jobs)
    PROFESSIONAL SUMMARY Dedicated professional with 4+ years of experience providing exceptional customer service in call center environments. Proven track record of effectively addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Adept at maintaining composure in high-pressure situations and consistently meeting or exceeding performance targets. Seeking an opportunity to leverage my customer service expertise and contribute to a team dedicated to delivering top-quality support."
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Server
    Patient Care
    Written Comprehension
    Problem Solving
    Active Listening
    Multitasking
    Rapid Prototyping
    Phone Communication
    Technical Support
    Client Management
    BPO Call Center
    Customer Service
  • $8 hourly

    • 4.9/5
    • (10 jobs)
    I have been working for more than 10 years in call centers, I've worked as a technical support agent, customer service representative, and translator over the phone and chat.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Entry
    Avaya
    Microsoft Word
    Teaching English
    VICIDIAL
    Microsoft PowerPoint
    Zendesk
    Zoho CRM
  • $30 hourly

    • 4.6/5
    • (14 jobs)
    I am an Internet Marketer and Business developer focused to grow your business while providing you with good solutions to potential problems that you may have in your business. My service is focused on get you new leads, clients, potential partners and relationships that which ultimate translate into sales and market domination. Services Google Adwords Consulting I am an Adwords certified consultant with deep knowledge of Google Adwords and PPC advertising. I offer all my Upwork clients a free consultation in order for me to understand more about your business and areas where we can improve etc, after my account audit I will provide you with strategies and ideas to improve your results. Our main goal will be lower your current CPA, get more conversions, improve your quality score all while delivering you more targeted traffic to your business. Telemarketing and Lead Generation Partnerships My Relationships in your hand! I have a relationship with Call centers around the world and Work from home agents that sell your service in some cases on performance basis or do all type of work for you since Cold calling, Lead generation, Live transfers, Customer Support, Sales and Appointment setting at very competitive rates. If you need expand your sales force, new agents, new call centers or marketing partners I am your guy. Business Development I can Expand your business to new markets, horizons getting you new relationships, business opportunities with partners that surely will solve a problem in your business like getting more sales, more leads, new business opportunities and new markets. Leverage other companies and people relationships to build and grow your business. Affiliate Manager Get new partners in the way of affiliates that market your product and services and you only pay when they sell. I can recruit affiliates that are interested in your offer, service and willing to promote your product with Marketing campaigns. They get the leads and sales and you only pay them when a sale or lead is made so you always make money and grow. I also manage and keep your affiliates focused on your offer, help them with their questions etc.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Lead Generation
    Internet Marketing
    Business Management
    Recruiting
    Media Relations
    Business Development
    Paid Media
    Search Engine Optimization
    Affiliate Marketing
    Google Ads
  • $12 hourly

    • 4.9/5
    • (11 jobs)
    Almost 2 decades of experience in consumer service including technical support, billing and sales. Language services like teaching, proofreading, translation and writing. Video editing experience gained from my two YouTube channels, teaching videos and some Podcast.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Video Upload
    Video Production
    Video Commercial
    Writing
    Podcast
    Video Editing
    BPO Call Center
    Email Support
    Phone Communication
    Technical Support
    Online Chat Support
    Customer Satisfaction
    Management Skills
    Email Communication
  • $12 hourly

    • 5.0/5
    • (4 jobs)
    More than ten years of providing support to these industries 1- Medical over-the-phone Interpreter 2-Home Health care VA admin 3-Truck despatcher /lead generation 4-Appointment setter 5-Western Digital 6-Medical Appointment Scheduler experience in building maintenance for 25 years with a certificate from Bronx Community College. PC maintenance and repair technician
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Virtual Assistance
    Outbound Call
    Lead Generation
    Transferring Phone Calls
    Phone Communication
    Cold Calling
    Dispatch & Tracking Solutions LETS
    Appointment Scheduling
    Customer Service
    Technical Support
  • $50 hourly

    • 0.0/5
    • (0 jobs)
    Proactive and results-oriented professional, with experience in flame assistant and proven skills in key competencies such as teamwork, problem solving, communication. Able to adapt quickly to new environments and take on responsibilities efficiently. I am looking for opportunities to apply my knowledge and continue developing in a dynamic environment.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Phone Communication
    Server
    Customer Service
    Meeting Agendas
  • $15 hourly

    • 0.0/5
    • (0 jobs)
    Tengo experiencia en servicio al cliente por más de 2 años, tengo experiencia en secretariado (secretaria). Me gusta escribir para cualquier clase de contendido, puedo lograr cualquier meta que me proponga, no será un obstáculo para mi aprender cosas nuevas y adquirir más experiencia.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Spanish
    Receptionist Skills
    Virtual Assistance
    Spanish Tutoring
    Microsoft Outlook
    Microsoft Excel
    Dance Video
    Copywriting
    Microsoft Word
    Microsoft PowerPoint
    Letter
    Spanish Sign Language
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    I am a facilitator I can be a receptionist offer your cervisio through pag wed translate a text or as a call center Regular communication is important to me, so let's stay in touch.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Health & Fitness
    Trance Music
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I'm a customer service representative, I worked with employee's benefits, and manager. But I worked with appointment emergency.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Retention
    Customer Experience
    Document Translation
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    I am a committed Economics student with a solid foundation in communication, executive assistance, leadership, and education. My diverse skill set, honed through roles in executive support, project management, and teaching, equips me to excel in customer service. I am eager to learn new things and continuously improve my abilities. I am now seeking opportunities in chat support, virtual assistance, and administrative tasks, where I can deliver outstanding service and enhance client experiences. Communication Specialist Project Management Expertise Experienced Executive Assistant and Director Spanish Teacher Customer Service Excellence Virtual Assistance Administrative Support Adaptable and Resourceful Eager to Learn and Grow
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Public Speaking
    Legal Assistance
    Spanish Tutoring
    Project Management
    Remoting
    Translation
  • $13 hourly

    • 0.0/5
    • (0 jobs)
    Hola, Soy Desire Ramirez, Asistente Virtual. Graduada de Mercadeo y he trabajado en algunas áreas como Servicio al cliente, Soporte administrativo y adicional a esto me estoy capacitando en Marketing Digital y Gestión de Redes Sociales. Mi intención es aportar de mis conocimientos y habilidades en cuanto a las necesidades de cada uno.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Drafting
    Marketing
    Time Management
    Google Calendar
    Microsoft Excel
    Problem Resolution
    Appointment Setting
    Team Building
    Social Media Management
    Customer Service
    Virtual Assistance
  • $10 hourly

    • 0.0/5
    • (0 jobs)
    I have experience as a customer service agent, also in social media management and personal assistant.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
  • $20 hourly

    • 0.0/5
    • (0 jobs)
    I’m a business administration student, I have various types of experience in the business area, whether it is sales, customer service or business strategies. Customer Loyalty and Retention Customs Operations and International Trade Corporate Taxes High Business Management Commercial Strategies Operation Management
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Business
    Administrate
    Business Management
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