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Hire the best Call Center Managers in the United Kingdom

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  • $65 hourly
    • 4.9/5
    • (117 jobs)
    Resume Writing and Career Guidance expert, I have created quality resumes across many sectors for happy clients, contact me anytime to get started. Top 3% Upwork resume freelancer with over 15 years as a Top-Rated resume writer, I will strategically improve the impact of your resume and LinkedIn. Importantly, I am client-focused and friendly to work with! I combine hands-on experience with formal training from Harvard Extension School and certification from PARWCC, ensuring your resume is both strategic and credible. Message me anytime for a free review of your current resume or LinkedIn profile to get started. Together, we will follow a clear, personalized process to create a results-driven resume that highlights your unique strengths and helps you secure the position you deserve. Recent real client resume roles types include: COO/CEO/CSO/CIO (USA, UK, AUS, GLOBAL) Senior Product Manager (USA, UK, INDIA, SEA) International Development (UN, NGO, Government) Software Engineer/Developer (USA, India) UI/UX (USA, UK, EU, SEA) Project Manager (Agile/Waterfall/Scrum Master) (US, UK, Saudi Arabia, USA) Data Analyst/Data Scientist (USA, EU, ASIA) Cybersecurity/Identity Access Management (IAM) Specialist (USA/Korea) Medical Doctor (UK, USA, ASIA) …and many more. My clients have successfully landed roles at leading companies, including FAANG and Fortune 500 firms. Offering a comprehensive range of services—from resume writing to LinkedIn profile optimization and tailored cover letters—I provide personalized attention to ensure your unique skills and achievements shine. Let’s transform your professional story into a powerful tool that opens doors to your future. What I Offer: 1. Resume/CV Upgrade: Enhance your resume/CV with achievement-based content, impeccable grammar, smooth flow, and keyword optimization for ATS. 2. Compelling Bio Intro: Craft a powerful introduction that grabs attention immediately. 3. Professional Formatting: Reformat your resume/CV to a clean, professional design praised by industry executives and HR managers. 4. Tailored Cover Letters: Create dynamic, custom cover letters that are easily editable for any future job applications. 5. Optimized LinkedIn Profiles: Develop eye-catching LinkedIn content designed to ensure you get noticed and leave a lasting impression. Let's Get You Hired! Contact me anytime.
    Featured Skill Call Center Management
    Branding
    Data Analysis
    Project Management
    Executive Search
    Adobe Creative Suite
    Resume Design
    Resume Development
    English
    Career Coaching
    Cover Letter
    LinkedIn Profile Creation
    CV
    Resume Writing
    Resume
  • $20 hourly
    • 5.0/5
    • (17 jobs)
    Greetings! I am a highly skilled Customer Service Professional, Administrative Assistant, and Sales Representative with over 8 years of experience in customer service and 5 years in administrative and sales roles. I have worked across multiple industries, including eCommerce, banking, SaaS, healthcare, security, and travel, bringing versatile expertise and a results-driven approach to every role I take on. I specialize in customer service management, sales growth, business development, virtual assistance, and data analytics. My strong communication skills, technical proficiency, and global experience make me a valuable asset to any organization. Here’s how I can add value to your business: 💡 Key Strengths & Accomplishments 1. Customer Service & Support ✔ 8+ years of experience across eCommerce, banking, hotel reservations, and subscription-based services. ✔ Strong ability to handle live chat, email, inbound & outbound calls effectively. ✔ Expertise in customer inquiries, complaints, dispute resolution, and fraud cases. ✔ Quality Assurance & Training – trained new agents and maintained high service standards. ✔ Proficient in CRM systems: Salesforce, Zendesk, HubSpot, Help Scout, Freshdesk, and Insightly. ✔ Helped increase customer satisfaction by 25% in a previous role. 2. Sales & Business Development ✔ Successfully closed weekly contracts worth $10,000 - $15,000 as an Inside Sales Representative at Stanley Security. ✔ As Sales & Marketing Manager at Medigoo Oy Inc (Finland), expanded business into Amazon & eBay and secured distribution agreements in the EU. ✔ Experienced in lead generation, cold outreach, and business negotiations. ✔ Helped businesses expand operations in the EU, USA, and UK markets. ✔ Managed sales prospecting & outreach, including LinkedIn networking, email campaigns, and lead nurturing. 3. Administration & Virtual Assistance ✔ 5+ years of experience in administrative support, including inbox management, scheduling, and executive assistance. ✔ Virtual Assistant to the CEO at 120Life LLC – managed emails, social media, research, and blog coordination. ✔ Proficient in project management tools: Trello, Notion. ✔ Strong ability to multi-task and streamline administrative processes. 4. Data Analytics & Reporting ✔ Completed a Data Analytics Bootcamp at Cenit College (UK) with proficiency in Microsoft Power BI. ✔ Experience in tracking and reporting KPIs (Key Performance Indicators) for customer service, sales, and marketing campaigns. ✔ Skilled in analyzing customer data to improve business decisions and customer retention strategies. 5. Leadership & Team Management ✔ Managed and trained customer support teams across multiple companies. ✔ Held leadership roles such as Head of Customer Support at GoldenTigers LLC and Customer Support Manager at Neat A/B Testing. ✔ Organized weekly training sessions & performance reviews to improve team efficiency. ✔ Developed SOPs, workflows, and training materials for new hires. 6. Industry Experience & Global Exposure ✔ Worked for companies in the USA, UK, Finland, Austria, Israel, and Dubai. ✔ Industry expertise in banking, eCommerce, security, SaaS, healthcare, and travel. ✔ Strong cross-cultural communication skills, effectively handling international clients. ✔ Fluent in English (Native) and Russian (Intermediate). 7. Problem-Solving & Dispute Resolution ✔ Extensive experience in handling escalations, disputes, and fraud cases. ✔ Expertise in de-escalation strategies & conflict resolution. ✔ Strong background in chargeback prevention & customer retention. 8. Notable Achievements ✔ Helped a company achieve its highest revenue in 7 years by expanding into new markets and securing partnerships. ✔ Led customer service operations from scratch in multiple businesses. ✔ Assisted a Finnish company in expanding its presence across the EU. 🚀 How Can I Help You? I am here to provide top-tier customer service, business development, and administrative support to help your business grow. Whether you need a CRM expert, sales strategist, customer service leader, or virtual assistant, I have the skills, experience, and dedication to deliver results. 📅 Let’s schedule a call to discuss your project and explore how I can support your business goals. Thanks, Paul 💼 Your Dedicated Customer Service & Business Consultant
    Featured Skill Call Center Management
    Quality Control
    Business Operations
    Amazon
    Magento 2
    Microsoft Word
    Salesforce CRM
    Ticketing System
    Sales & Marketing
    Zoho CRM
    Online Chat Support
    Email Support
  • $50 hourly
    • 5.0/5
    • (2 jobs)
    Fractional CS Leader +20 Years in Customer Service, CX and Success. -Customer Strategy, Operations, Projects, Tech implementation, Automation and Support Services - CS technologies - Zendesk, Freshdesk, Gorgias, Intercom, Salesforce - Markets: Retail, Ecommerce,, SaaS, Health, Banking, Public Sector - VP Customer Support for ASOS and Spotify - Clients include: Vodafone, Atom Bank, Karen Millen, KIKO Milano, Zegna, Funnel, Mercedes-AMG PETRONAS, Cult Beauty, DFYNE, Laced
    Featured Skill Call Center Management
    Customer Discovery
    Customer Satisfaction
    Customer Retention Strategy
    Customer Experience
    Customer Service
    Customer Experience Management Software
    BPO Call Center
    Customer Engagement
  • $150 hourly
    • 5.0/5
    • (4 jobs)
    My name is Monika and I currently reside in the UK, although I'm originally from Poland. I have been actively managing social media for years and have developed a strong passion for the beauty industry. However, I am open to collaborating in other sectors as well. Besides my professional pursuits, I am a proud mother and a dog owner. In my free time, I enjoy tending to my allotment garden. You can find me on Tik Tok and Instagram by the nick Kobiecy_klimat 😊
    Featured Skill Call Center Management
    Translation
    Copywriting
    Social Media Content
    Content Creation
    Social Media Content Creation
    Film & Video
  • $10 hourly
    • 5.0/5
    • (5 jobs)
    I am fully expert in Website Development, Website Designing, Mobile Apps, Customer Support, Cold Calling, Appointment Settings, Inbound & Outbound Calls, Sales Calls, Virtual Assistant, Admin Support. I have been working with these types of works for more than 5 years without any single time schedule problem.
    Featured Skill Call Center Management
    Lead Generation
    Sales Call
    Customer Support
    Appointment Setting
    Cold Calling
    BPO Call Center
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialising in quality, speed and process optimisation. I have a sales experience and am enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am also experience in virtual assistant and am good at word processing, presentation designs and excel. Lastly I have experienced in cold calling and I consistently deliver on-time work and require little direction or supervision to meet objectives. Communication is key to me, so let's keep in touch.
    Featured Skill Call Center Management
    Cold Calling
    Phone Support
    Customer Service
    Email Management
    Presentation Design
    Proofreading
    Word Processing
    Virtual Assistance
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    Personal Profile My objective is to be part of a dynamic team that values and aims for a better future via sustainable solutions. Proven success as an individual, very entrepreneurial and hard working to succeed. Been running my own business, and also -as employed previously - been promoted within the first year of employment. Being self-motivated, pro-active and an ambitious individual with desire to succeed by helping others too on the way. I am very empathetic and trying to use it effectively.
    Featured Skill Call Center Management
    Computer Skills
    Task Coordination
    Customer Service
    Management Skills
    Sales
    Inventory Management
    Database Management
  • $30 hourly
    • 5.0/5
    • (6 jobs)
    I am an enthusiastic and highly motivated people manager with experience of delivering high quality training and development to a wide range of age and skill levels, project management and problem solving. With almost 20 years of teaching writing and grammar in all subject areas, I am able to check through, edit and improve all your documents with ease.
    Featured Skill Call Center Management
    Data Entry
    Project Management
    Business Presentation
    English
    Phone Communication
    Editing & Proofreading
    Physical Fitness
    Customer Service
    Training
    Teaching English
    Error Detection
    Proofreading
    People
    SEO Writing
    Education
  • $15 hourly
    • 5.0/5
    • (2 jobs)
    I have experience in voice speaking sentences required for projects, using recording apps and uploading to systems. I am also experience in copy and content writing with experience from Bikeguideonline. I have great IT skills, ability to speak clearly and write factually.
    Featured Skill Call Center Management
    Data Entry
    Writing
    Proofreading
    Copywriting
    Content Writing
    Microsoft Outlook
    Microsoft Word
    Microsoft Excel
    Customer Service
    WordPress
    Google Sheets
  • $15 hourly
    • 5.0/5
    • (7 jobs)
    With over 7 years of experience in virtual assistance, customer service, and telemarketing, I offer high-quality Virtual Assistance tailored to support your daily business operations and help you stay organized and efficient. From admin tasks and customer communication to social media management and lead generation, I bring a well-rounded skill set to the table. 💼 Services I Offer: ✅ Virtual Assistant & Admin Tasks - Calendar & email management - Data entry & file organization - Document formatting & spreadsheet creation - Online research, reporting and more ✅ Customer Support (Chat & Email) - Responding to inquiries with professionalism - Handling support tickets - Live chat support - CRM tools & email handling ✅ Telemarketing & Cold Calling - B2B/B2C lead generation - Follow-ups and appointment setting - Script-based and consultative sales calls ✅ Social Media Management - Content scheduling and posting - Engagement and inbox management - Basic content creation using Canva - Hashtag research and growth strategy Why Choose Me? 🔹 Professional Communication 🔹 Proven Results 🔹 Tech-Savvy 🔹 Time Management Industries Served: 📍 Real Estate 📍 E-commerce (Shopify & WordPress) 📍 Consulting Services 📍 Healthcare Whether you need a detail-oriented assistant or a confident communicator for customer outreach, I’m here to support your business growth. Let’s work together to streamline your workflow and take your brand to the next level!
    Featured Skill Call Center Management
    Email Support
    BPO Call Center
    Customer Satisfaction Research
    Cold Calling
    Customer Support
    Customer Service
    Inbound Inquiry
    Online Chat Support
    Customer Engagement
    Virtual Assistance
  • $45 hourly
    • 0.0/5
    • (0 jobs)
    Céan (pronounced Sean). Troubles with your sales team or just getting started? A seasoned Sales Specialist with 8+ years of experience in the industry. With a proven track record of success in cold calling, cold emailing and social selling, I stand out in a saturated market of robots 🤖 This makes me a valuable asset to any organization in need of a shake up in their sales department. I’ve worked in sales departments in startups and huge household names, leading teams of 50+. I have experience recruitment, training, coaching, leading and managing sales teams in B2B and B2C. Just as no business is the same, I understand that every organization is unique and requires a tailored approach to their sales strategy. With my experience and knowledge, I can analyze your organization's current sales structure and create a system that will optimize your sales process and drive results. I have a keen understanding of the latest sales techniques and tools, and I am always looking for ways to stay ahead of the curve. I am well-versed in social media marketing, lead generation, and CRM software, to name a few. By utilizing these tools, I can help your organization reach new heights in their sales efforts. In summary, I am a highly skilled and experienced Sales Specialist who can bring a wealth of knowledge and expertise to your organization. Let's work together to achieve your sales goals and drive success for your business.
    Featured Skill Call Center Management
    BPO Call Center
    Sales Lead Lists
    Customer Service
    Social Media Lead Generation
    Customer Relationship Management
    Retail Sales Management
    Business Development
    CRM Software
    Relationship Management
    Lead Generation
    HubSpot
  • $25 hourly
    • 5.0/5
    • (6 jobs)
    Are you looking to turn your data into actionable insights? Look no further! I'm a freelance data analyst with a passion for transforming raw numbers into strategic decisions. Why choose me? - Data Detective: With a keen eye for details, I dig into your data, uncovering hidden patterns and trends that others might miss. - Custom Solutions: I don't believe in one-size-fits-all. I craft tailored data solutions that meet your needs and goals. - Action-Oriented: Data Analysis is just the beginning. I can provide actionable insights that drive real results for your business. - Excel Maestro: Microsoft Excel is my canvas, and I paint with formulas, pivot tables, and charts to create data masterpieces. - Data Guardian: Your data's security is my priority. You can trust that your sensitive information is in safe hands. - Global Reach: Thanks to the wonders of technology, I work with clients from around the world, delivering excellence no matter the distance.
    Featured Skill Call Center Management
    Microsoft Power Automate
    PowerPoint Presentation
    Sabre
    Workforce Management
    Call Center Software
    Data Analytics & Visualization Software
    Microsoft Excel PowerPivot
    Excel Macros
    Excel Formula
    Analytics
    Visual Basic for Applications
    Microsoft Power BI
    Microsoft Excel
  • $100 hourly
    • 0.0/5
    • (0 jobs)
    Path Consulting is a specialized agency offering expert services in tax preparation, accounting, bookkeeping, marketing, IT, business development, customer success, and customer service. Our mission is to help businesses optimize operations, enhance efficiency, and achieve their key goals. With a team of skilled professionals, we provide tailored solutions to meet your specific needs and drive success
    Featured Skill Call Center Management
    Cold Call
    Business Development
    App Development
    Customer Relationship Management
    Customer Support
    Customer Service
    Management Accounting
    Business Consulting
    Corporate Tax
    Bookkeeping
    Financial Accounting
    Accounting
    Tax Preparation
  • $15 hourly
    • 5.0/5
    • (9 jobs)
    🚀 Lead Generation Specialist | LinkedIn Expert | Data Entry Guru | Virtual Assistant Extraordinaire 🚀 Hello! I'm Zak 👋, your go-to professional for all things lead generation, LinkedIn outreach, data entry, and virtual assistance. With 7 of hands-on experience in the industry, I specialize in helping businesses like yours grow their client base, streamline operations, and boost productivity. 🔍 Here's how I can add value to your projects: 🎯 Lead Generation & LinkedIn Expertise: I excel in identifying and nurturing leads through targeted outreach strategies, harnessing the power of LinkedIn to connect with potential clients and partners. From crafting personalized messages to managing LinkedIn campaigns, I'm here to fuel your business growth. 📋 List Building & Data Entry: Need accurate and comprehensive lists for your marketing campaigns or sales efforts? Look no further! I'm proficient in compiling and organizing data, ensuring accuracy and relevance every step of the way. Whether it's building prospect lists or updating databases, I've got you covered. 📞 Call Centre Support: Delivering exceptional customer service is key to retaining clients and fostering loyalty. As a seasoned call centre professional, I'm adept at handling inbound inquiries, making outbound calls, and providing top-notch support to ensure customer satisfaction. 💼 Virtual Assistant Services: Running a business can be overwhelming, but with a reliable virtual assistant by your side, you can focus on what matters most. From managing emails and scheduling appointments to handling administrative tasks and beyond, I'm here to lighten your workload and enhance your efficiency. 🌟 Why Choose Me?: ✅ Proven track record of delivering results-driven solutions ✅ Attention to detail and commitment to excellence in every task ✅ Excellent communication skills and responsiveness ✅ Flexible and adaptable to meet your unique needs and requirements Let's collaborate to take your business to new heights! Whether you need assistance with lead generation, LinkedIn outreach, data entry, call centre support, or virtual assistant services, I'm here to help. Reach out today, and let's discuss how we can achieve your goals together.
    Featured Skill Call Center Management
    LinkedIn
    Email List
    B2B Lead Generation
    LinkedIn Lead Generation
    Data Collection
    Social Media Lead Generation
    Lead Generation Analysis
    Data Entry
    Lead Generation Content Creation
    List Building
    Business Development
    Lead Generation
    Customer Service
  • $15 hourly
    • 5.0/5
    • (1 job)
    I have a team of outsourced agents in Pakistan who handle Incoming and outgoing customer calls for our Clients buisness.
    Featured Skill Call Center Management
    Business Process Outsourcing
    Dispatch & Tracking Solutions LETS
    Inbound Inquiry
    Outbound Sales
    Outbound Call
    Sales Call
    BPO Call Center
    Cold Calling
  • $60 hourly
    • 0.0/5
    • (0 jobs)
    I’m a Customer Operations and CX Consultant with 8+ years of experience helping high-growth companies scale their service teams and optimise customer journeys. Whether you’re looking to improve CSAT, streamline workflows, or reduce operational costs, I can help. • Scaling customer support teams and improving efficiencies to match business growth • Backlog reduction and ticket analysis - finding opportunities for automation • Designing and implementing CRM and self-service solutions • Lean Six Sigma Green Belt certified for process improvement • Focused on building sustainable, customer-centric operations Clear communication and measurable outcomes are important to me. Let’s work together to create service experiences that drive growth.
    Featured Skill Call Center Management
    Service Design
    Voice of the Customer
    KPI Metric Development
    Business Process Management
    Business Operations
    Customer Insight Analysis
    Customer Experience Management Software
    Six Sigma
    Process Design
    Coaching
    Management Consulting
    Analytical Presentation
  • $65 hourly
    • 5.0/5
    • (12 jobs)
    As an expert Customer Success and Support professional, I specialize in building and scaling customer success departments from the ground up. I have over ten years of experience working with SaaS, enterprise, and B2B companies. I have a proven track record of designing and implementing high-impact strategies that drive customer satisfaction, retention, and long-term growth. My expertise covers customer success and support operations, from setting up new departments and creating scalable processes to optimizing existing structures for efficiency and performance. I thrive on aligning customer success initiatives with business goals, ensuring clients receive exceptional value while improving operational outcomes. Here’s how I can add value to your business: • Building Departments from Scratch: I have successfully created customer success and support departments, hired and mentored top talent, and developed processes that ensure seamless onboarding, engagement, and support. • Process Setup and Optimization: I design and implement customer-centric workflows, from customer journey mapping to creating success plans and KPIs that enhance the overall customer experience. • Customer Satisfaction & Retention: My strategies consistently reduce churn, increase Net Promoter Scores (NPS), and drive customer loyalty by proactively addressing customer needs and issues. • Cross-functional Collaboration: I work closely with product, sales, and marketing teams to ensure a unified customer experience, helping turn customer success into a critical driver of revenue and growth. Whether you’re looking to build a new customer success department or enhance your current processes, I am dedicated to delivering measurable improvements that increase retention and ensure customer success. Let’s connect to discuss how I can help your business thrive! Skills: Customer Success Strategy, Customer Journey Mapping, Team Building, Churn Reduction, SaaS, Client Retention, Revenue Expansion, Customer Support Optimization
    Featured Skill Call Center Management
    Project Management
    Customer Service
    Business Coaching
    Customer Support
    Outbound Sales
    Complaint Management
  • $12 hourly
    • 0.0/5
    • (0 jobs)
    Experienced professional with strong leadership and relation-building skills, which have been accumulated through school, university and work experience, in a varying conditions such as healthcare and customer service. I have recently graduated from the University of Bradford with a bachelor’s degree in Psychology with Counselling. I am a hardworking, determined individual and can work efficiently as a member of a group and also individually. I also have excellent communication skills which I would like to further develop whilst working in a professional setting, and meeting new people. I have gained experience interacting with both seniors and younger people, which has helped me learn how to adapt and understand various styles and thinking processes.
    Featured Skill Call Center Management
    Information Technology
    BPO Call Center
    Smartphone
    Product Design
    Mathematics Tutoring
    Sociology
    Religious & Inspirational
    Customer Service
    Psychology
    Mathematics
    English
    Translation
  • $25 hourly
    • 0.0/5
    • (1 job)
    A highly skilled, award-winning people specialist with 9 years' experience in large contact centres across multiple contracts and sites. More recently, extensive experience in the higher education sector. Demonstrable experience recruiting and leading teams within People Operations that provide brilliant user-centred services supporting the full employee life cycle. Specialising in Organisational Development and the implementation of Leadership Development Programmes. An accomplished coach, mentored people from entry to senior management level. Great stakeholder engagement up to director level with a sound knowledge of all areas within People Services. Equality and Diversity Champion. Trainer/Coach of the Year - Welsh Contact Centre Awards 2018 | CIPD level 5 Qualified | ILM Coaching level 5 | Insights Discovery Client Practitioner | Msc Human Resource Management (Graduate December 2022) | Workforce Planning (CIPD accredited course)
    Featured Skill Call Center Management
    Office Design
    Human Resources
    Employment Law
    Employee Engagement
    Leadership Development
    Staff Recruitment & Management
    Leadership Coaching
    Management Skills
    Learning Management System
    Continuous Improvement
    Human Resource Management
    Elearning Video
    Administrate
    Learning Theory
  • $15 hourly
    • 5.0/5
    • (1 job)
    I am a experienced customer service advisor. As a Customer Service Advisor, I have the necessary equipment, skills, and ability to do the jobs required of me. I get on well with people and enjoy working as part of a team. I am well organised and have excellent communication skills. I strive to deliver strong commitment and provide a good quality service. Coupled with my great people skills, I would be a valued asset to any workforce. My Key Skills are listed below * Selling by telephone (inbound and outbound) * Work with others to support customers in a contact centre * Contribute to customer service in a contact centre * Maintain a positive and customer-friendly attitude
    Featured Skill Call Center Management
    Customer Service
    Phone Communication
  • $30 hourly
    • 0.0/5
    • (1 job)
    Successful, versatile, and dependable Head of Operations with a proven record of overseeing operations departments and managing supply and logistics partnerships. Skilled in driving process improvements, enhancing team performance, and securing profitable business opportunities. Adept at influencing senior management and contributing to organisational growth and development. Expert in managing day-to-day operations, overseeing project timelines, fostering stakeholder relationships, and ensuring alignment with business objectives. Additional expertise includes website enhancements, product management, and recruitment. Seeking to leverage these capabilities in a pert time role in the evening or weekend.
    Featured Skill Call Center Management
    Customer Experience
    Customer Service
    Customer Satisfaction
    Journey Mapping
    Continuous Improvement
    Process Improvement
    DMAIC
    Car
    Customer Experience Research
    Business
    Business Change
    Change Management
    Customer Feedback Documentation
    Online Chat Support
  • $20 hourly
    • 0.0/5
    • (4 jobs)
    I am a well rounded virtual assistant and a quality control officer. I am a hardworking ,reliable and self motivated assistant.I am proficient in communication skills. I work with honesty,sincerity and professionalism.I am available 24 hours a day. I can assure you that I will be able to get your satisfaction .You can put your trust in me because I am certain I am going to be your right choice as your virtual assistant. My expertise :I offer administrative services like Email management General Transcription Call handling Data Entry Setting up appointment/Scheduling events Data analysis Calendar management Web research Social Media Management and much more. I aim to make your day easier by handling every task you need taken care of.
    Featured Skill Call Center Management
    Data Annotation
    Quality Assurance
    Quality Control
    Data Cleaning
    Call Scheduling
    Computer Basics
    Data Analysis
    Calendar Management
    Data Entry
  • $15 hourly
    • 0.0/5
    • (0 jobs)
    Dedicated and tactful professional with over 18+ years of extensive experience in the fields of Call Centre Operations Management, Customer Service/Experience coaching, Process Improvement coaching & techniques, People management and Leadership mentoring with the Banking, Insurance and Telecom Industries. My experiences include Call Centre management with over 400 FTE’s, managing sales operations for a renowned e-commerce insurance aggregator as an Ops Manager, responsible for setting up a new diversified team to cater regional customers to maximize revenue. Responsible for leadership mentoring and coaching. Extensive experience within US, UK and Indian business processes. I will assist in transforming your processes by identifying and focusing on various areas of opportunities which can either be a short/mid or long or term project. I offer complete support in setting up new business processes within the call centre. My assignments include: • Process Improvement along with coaching and mentoring. • Project Planning designed towards process improvement covering the full project life cycle • Offer coaching on People Management, Leadership, Customer service & Tele-sales techniques. • Tailor made sessions for: o Operative Management -Soft Skills, Communication, Tele and in-person selling, effective customer service Time and Change Management o Middle & Top Management- Leading vs. Managing, Delegation & Empowerment, Leadership style, Visionary & Strategic thinking, Design thinking & Servant Leadership. 2. Content creation: • PowerPoint Presentations • Designing using, Canva, Visme & PicMonkey • Video creations using, Powtoon, Animaker & Wideo • Process Maps/ SOP's using, Visio • Projecting Lifecycle using, MS Projec & Monday.com • Training plan creation, including TNA, Delivery, Assessments & Feedback • Quiz creation on desired topic
    Featured Skill Call Center Management
    Business Coaching
    Career Coaching
    Canva
    Training & Development
    Video Design
    Customer Experience Management Software
    Leadership Development
    Insurance Agency Operations
    Process Improvement
    Leadership Coaching
    People Management
    Customer Service
  • $25 hourly
    • 0.0/5
    • (0 jobs)
    Before you read further, please take note that: - If what you want is just someone who will do the work for the least amount of money possible, then you should look for someone else. Time and effort are necessary in order to produce the high-quality work that I consistently offer to my clients. The work I put in for these superior results deserves appropriate compensation. Hello, I'm Ionut, a versatile professional fueled by a passion for seamlessly merging Electrical and Mechanical engineering principles. My academic journey was a transformative experience, mastering circuits and machinery, and excelling in projects that demanded a fusion of electrical and mechanical expertise. **Engineering Excellence:** - **Mastery in Electrical and Mechanical Engineering:** I've gone beyond textbooks, bridging theory with hands-on application, ensuring a deep understanding of both fields. - **Project Mastery:** Navigating academic assignments and real-world projects, I've designed intricate solutions and troubleshooted technical challenges, consistently delivering successful outcomes. - **Collaborative Approach:** Teamwork is at the core of my work. I've honed collaborative skills, understanding the importance of diverse perspectives in creating robust engineering solutions. - **Problem Solver:** Challenges fuel my passion. My academic journey instilled a robust problem-solving mindset, crucial for tackling complex issues in professional settings. **Writer and Translator Expertise:** - **Versatile Writing:** Beyond engineering, I'm a skilled writer, crafting compelling narratives that captivate diverse audiences. - **Multilingual Translator:** Proficient in Italian, Romanian, and English, I navigate linguistic nuances to ensure accurate and culturally sensitive communication. **Professional Journey:** Transitioning from academia to the professional realm, my commitment to excellence has garnered positive feedback from instructors and ensured successful project completions. This journey is a testament to my dedication to becoming a proficient Electrical and Mechanical Engineer, a skilled Writer, and an adept Translator. **Beyond Engineering:** While thriving in the world of circuits and machinery, I am more than an engineer. I'm an individual with an insatiable thirst for learning and growth, and each challenge, whether in the classroom or the workplace, has become an opportunity to refine my skills and broaden my horizons. **Let's Connect:** I'm always open to connecting with fellow enthusiasts, professionals, and anyone intrigued by the captivating world of Electrical and Mechanical Engineering, Writing, and Translation. Let's collaborate, innovate, and build a future where technology meets ingenuity, beautifully expressed in words across languages!
    Featured Skill Call Center Management
    DeepL Translator
    LibreOffice Writer
  • $14 hourly
    • 5.0/5
    • (2 jobs)
    Hello There! I bring a wealth of experience from various office-based, call center roles and past remote work where I've honed exceptional communication skills. I am eager to leverage these skills in a fully remote position again. My goal is to contribute to businesses by providing virtual support, assisting with workload management, and making processes more efficient. Whether it's through supporting online operations or being on the other end of calls, my aim is to make people's lives easier. Being a people person is at the core of who I am, and I aspire for this quality to be the driving force in my career. I am enthusiastic about the opportunity to bring a positive and supportive presence to any remote role I undertake. Warm regards, Bradley Langford
    Featured Skill Call Center Management
    Customer Service
    Administrative Support
  • $18 hourly
    • 0.0/5
    • (0 jobs)
    I'm a hardworking, dependable and experienced individual, with a positive attitude. Always prepared to embrace change with the ability to pick up new tasks at an accelerated pace. I am a great communicator, on the phone, in person and electronically. I work well under pressure and keep my mind focused on the tasks at hand. Working across the UK for many National and International companies, I have learnt a lot about myself and the successful strategies implemented.
    Featured Skill Call Center Management
    Communications
    Email Communication
    Typing
    Customer Experience Management Software
    Phone Communication
    Customer Service
  • $10 hourly
    • 0.0/5
    • (0 jobs)
    I am a highly motivated virtual assistant with a proven track record of success in helping businesses achieve their goals. I am passionate about providing high-quality support and I am always looking for new ways to improve efficiency and productivity. I am a skilled communicator and problem-solver, and I am confident in my ability to handle a variety of tasks. I am also a quick learner and I am always eager to learn new skills. I am proficient in QuickBooks, Oddo software and also a skilled project manager and I have experience in a variety of industries [beauty & fashion]. I am looking for a challenging and rewarding position where I can use my skills to make a real difference.
    Featured Skill Call Center Management
    Call Scheduling
    Customer Service
    Travel Planning
    Email Communication
    Calendar Management
    General Transcription
    Microsoft Project
    Virtual Assistance
    Data Entry
    Project Management
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