Hire the best Call Center Managers in Honduras

Check out Call Center Managers in Honduras with the skills you need for your next job.
  • $25 hourly
    Hello, Thank you for checking out my profile. With over 12 years of customer service experience and technical support, including working in call centers and remote jobs, as well as my involvement in both operations and management roles, I have developed a valuable skill set. I am experienced in creating documentation for SOPs and monitoring the implementation of internal processes, delivering coaching and feedback, reporting, and administrative tasks in several areas including property management and pre-litigation tasks as a Case Manager in Personal Injury law. Additionally, I have experience in managing teams of various sizes. I believe in excellence in the quality of work I deliver to exceed the expectations of both my employer and as well as my clients and my 100% Job Success Score speaks to the quality of service I provide, I look forward to working with you! If you´re looking to deliver a top-notch customer experience; here I am.
    Featured Skill Call Center Management
    Customer Support
    Virtual Assistance
    Email Communication
    Law
    Personal Injury Law
    Technical Support
    Management Skills
    Microsoft Office
    Documentation
    Payment Processing
    Online Chat Support
    Zendesk
    Email Support
  • $15 hourly
    🎓 Educational Background I hold a Bachelor's Degree in International Trade with a specialization in Agroindustry from the National Autonomous University of Honduras. My diverse career journey has equipped me with a unique blend of skills and experiences that I bring to every project. 💼 Professional Experience Bilingual Teacher With 5 years of experience as a bilingual teacher, I honed my time management, task prioritization, and organizational skills. Teaching taught me to be respectful, responsible, and creative in adapting to challenges while fostering a productive learning environment. Legal Assistant I have experience as a legal assistant, primarily focused on listening to and documenting client stories as a Declaration Writer and gathering evidence for various immigration cases, including VAWA, UVISA, TVISA, and Family AOS. This role sharpened my ability to handle sensitive information with precision and empathy. Training Manager As a Training Manager, I excelled at creating engaging training materials and developing efficient onboarding processes for new hires. I’m passionate about helping teams grow and ensuring new employees feel welcomed and empowered from day one. Human Resources Assistant Currently, I work as a Human Resources Assistant, where I specialize in prescreening and sourcing candidates, managing paid time off, and fostering employee engagement and relations. My goal is to enhance workplace culture and streamline HR processes to support organizational success. 🛠️ Technical Proficiency I’m skilled in a variety of tools and platforms, including: HR & Task Management: Monday.com, Trainual, Lattice, Slack Creative & Organizational Tools: Canva, Adobe Pro, Notion Legal Software: MyCase Communication: Zoom Others: Zoho Books, Audacity ✨ Why Work With Me? I’m passionate about efficiency, collaboration, and creating value for every project I take on. Whether it’s streamlining HR processes, creating impactful training programs, or managing day-to-day administrative tasks, I bring a detail-oriented approach and a dedication to excellence. Let’s collaborate to make your goals a reality!
    Featured Skill Call Center Management
    Time Management
    Data Entry
    Customer Service
    Communications
    Customer Support
    Interpersonal Skills
    Writing
  • $12 hourly
    Objective: Highly organized, dependable, and experienced employee with a positive disposition and strong administrative, sales, collections and people skills. Able to work Independently or with a team in order to prioritize task based on client's needs., Summary of Qualifications: * Exceptional written and verbal communication skills. Fluent in English and Spanish. Computer literate 50 wpm. * Determines requirements by working with customers. * Answering inquiries by clarifying desired information; researching, locating and providing information. * Resolves problems by and/or issues by clarifying and locating alternative solutions and implementing solutions. * Sells additional services by recognizing opportunities to up-sale accounts by explaining new features. * Professional approach to dealing with customers, excellent people and phone skills. Able to focus on customer and their needs. * Solid multitasking skills and dealing under pressure * Excellent interpersonal skills, exhibiting a natural ability to work in a team oriented environment and building professional relations.
    Featured Skill Call Center Management
    Outbound Sales
    Telemarketing
    BPO Call Center
    Selling
    Real Estate Marketing
    Research Methods
    Sales
    Business Services
    B2B Marketing
    Debt Collection
    B2C Marketing
    Real Estate
  • $7 hourly
    Achievements * Top Team Manager at Alorica with Centurylink for 1 year leading team for success due to the hard work and all working with clear goals. * Temporary Operation Manager having success and making our LOB in Honduras the best call center for the first time working side by side with Team Manager developing them, setting goals and action plans. Direct contact with the Channel Manager to discuss the KPIs of our site. The LOB had a lot of pressure but I feel comfortable working under pressure and leading a team for success.
    Featured Skill Call Center Management
    Customer Service
    BPO Call Center
    Sales
  • $8 hourly
    Knowledgeable Customer service & sales agent oriented to provide excellent assistance with more than 7 years of experience. Bringing forth excellent customer service skills. A committed member, passionate about working to reach all expectation goals. Excellent capacity to retain new things and adapt to new systems. Top Skills: 1. Customer Service and Sales Agent- 5 years of experience in Outbound and Inbound calls 2. Administrative Assistant- 2 years of experience Work Experience: 1. Virtual Assistant and Scheduler 2. Administrative and Supervisor 3. Customer Service and Senior Sales Agent Tech Skills: • MS Office (Word, Excel, Outlook, Powerpoint, OneNote) • Google Drive (Docs, Sheets, Slides, Forms) • Spreadsheets (Excel, Google Sheets) • CRM • Pipelines
    Featured Skill Call Center Management
    Sales
    Virtual Assistance
    Cold Calling
    Patient Care
    Appointment Scheduling
    Customer Service
    Online Chat Support
    Email Support
  • $10 hourly
    Hello partner! Let me introduce myself. My name is Oscar and I am from Honduras, a country rich in nature. Thanks to that I liked doing internal tourism and knowing what my country offers in order to get something out of it. I like organic architecture, interior design, photography and filming. I also create commercial announcements for restaurants or any company that deals with my services for photography and videos. My Approach: My approach as a designer is unique blend of creativity, problem-solving, and methodology. Here's a breakdown of key elements that might be part of my approach: Understanding Client Needs: Before diving into any project, you thoroughly understand the needs, goals, and preferences of your client or stakeholders. This involves active listening, asking insightful questions, and conducting research to ensure alignment. Research and Analysis: You delve into market trends, user behaviors, and competitor analysis to gather insights that inform your design decisions. This step helps you identify opportunities and challenges to address in your designs. Conceptualization and Ideation: Armed with insights, you brainstorm ideas and concepts. This stage often involves sketching, mind mapping, or creating mood boards to explore different directions and visual styles. Iterative Design Process: You embrace an iterative approach, constantly refining your designs based on feedback. This may involve creating multiple drafts, prototyping, and conducting usability testing to ensure your designs meet user needs effectively. User-Centered Design (UCD): You prioritize the needs and preferences of end-users throughout the design process. This involves empathy, usability testing, and iteration to create intuitive and user-friendly experiences. Attention to Detail: You have a keen eye for detail, ensuring that every element of your design serves a purpose and contributes to the overall user experience. From typography and color choices to layout and interactions, every detail matters. Collaboration and Communication: You understand that design is a collaborative process, involving communication with clients, stakeholders, and other team members. You effectively communicate your ideas, rationale, and design decisions to ensure alignment and buy-in. Versatility and Adaptability: You are versatile and adaptable, capable of working across various mediums and platforms. Whether it's print, web, mobile, or emerging technologies like AR/VR, you're able to tailor your designs to suit the specific context and requirements. Continuous Learning and Growth: You're committed to continuous learning and staying updated on the latest design trends, tools, and technologies. This curiosity and drive for improvement keep your skills sharp and your designs fresh. Passion and Creativity: Above all, you're passionate about design and fueled by creativity. You approach each project with enthusiasm, seeking innovative solutions that not only meet objectives but also inspire and delight users. 💰 Saving you money by offering execution options with their associated costs. 🤖 Minimizing human intervention to keep things running smoothly. ⛵️ Create good logos or designs for unique companies that attract customers for x or y service. 🛠️ Skills & Expertise: ➡️ Programs DaVinci Resolve After Effect Photoshop Canvas Ilustrator Corel ➡️ App Integration Expertise: Google Calendar Gmail/Email SMS Pipedrive Slack Jira Google Docs and more... Administrator & Virtual Assistant: Also as an administrator or virtual assistant I have worked for many companies with which I have to be very attentive to clients and satisfy their needs. To make returns or monitor packages. I can have a good conversation with the client whether it is Spanish or English. 🤝 Let's Get Started
    Featured Skill Call Center Management
    CorelDRAW
    DaVinci Resolve
    Design & Usability Research
    BPO Call Center
    Server
    Sales Presentation
    Customer Service
    Photo Editing
    Photographic Film
    Sales
    Architecture
    Adobe Photoshop
    Adobe After Effects
    Architectural Design
  • $9 hourly
    Hello!  Thank you for checking out my profile. I'm competitive, efficient, and well-motivated. The key to my success has been to learn quickly and reach for a higher personal and professional standard by seeking additional responsibilities. I have been working as a customer service representative for several years, enjoying communication with people and always looking to solve problems. I can receive instructions and follow them, I am highly adaptable, seeking to better develop my skills and provide the client with a good experience in exchange for acquiring professional experience.
    Featured Skill Call Center Management
    Receptionist Skills
    CRM Software
    Dropbox
    Typing
    Appointment Scheduling
    Google Workspace Administration
    Data Entry
    Customer Satisfaction
    Phone Communication
    Online Chat Support
    Live Interpretation
    English
    Spanish
    Email Communication
  • $7 hourly
    OBJECTIVES Excellent customer service skills with job commitment and proactiveness. Active and adaptative team player with fundamental values for a proper communication and growth.
    Featured Skill Call Center Management
    Live Interpretation
    Retail
    Language Interpretation
    BPO Call Center
    Data Entry
  • $6 hourly
    Thank you for taking the time to explore my profile. I am a detail-oriented and results-driven professional with a proven track record in client relations, sales success, and brand representation. I bring a strong ability to manage multiple projects efficiently while delivering high-quality support and fostering meaningful customer relationships that drive loyalty and engagement. In addition to my sales background, I’ve successfully transitioned into the role of a Virtual Assistant—handling lead generation, social media communication, and administrative support with precision and professionalism. I thrive in fast-paced, collaborative environments and excel at communication, cross-functional teamwork, and problem-solving. I'm currently seeking flexible, remote opportunities where I can contribute value, creativity, and leadership while supplementing my income. Thank you again for visiting my profile—I look forward to the opportunity to collaborate!
    Featured Skill Call Center Management
    Canva
    Marketing
    Google Workspace
    Customer Segmentation
    Instagram
    Virtual Assistance
    Chat & Messaging Software
    CRM Software
    Salesforce
    Email Support
    Sales
    Sales Development
    Sales & Marketing
    Creative Strategy
  • $15 hourly
    I have over 7 years of experience in the call center industry both in customer service and sales. Working with several companies as Startek (T-mobile), Convergys (Fingerhut), and Myron Corp. Currently working from home for Great Virtual Works (GVW) as a Performance Advisor. I'm a very reliable person and love assisting people's needs. Fast-learner, Multitasking, self-sufficient, organize, and a goal achiever. I have all the resources to provide outstanding service combined with all the experience that I have gained throughout the years with several jobs, I feel very confident in meeting your expectation. Spanish it's my native language so I can support both English and Spanish-speaking customers. Professionalism is what you can expect from me, Hereby I present to you several (main) examples of what my tasks were in my previous jobs: 1. Inbound/Outbound Calls (cisco, Five-nine, Incontact) 2. Live chat support (Zendesk) 3. Solving Tickets (via email/ Invgate) 4. Creating performance reports (Microsoft Excel/word) 5. Delivering performance feedback (via phone/email) 6. Front Desk (make reservations, check-in/check-out) My hunger for success increases my eagerness in learning new procedures and managing new systems, so I am very excited about working with you and make your business grow.
    Featured Skill Call Center Management
    Customer Experience
    Customer Satisfaction
    Sales
    Performance Management
    Cisco CallManager
    Microsoft Office
    Ticketing System
    Personal Injury Law
    Customer Service
    Law
    Zendesk
    Online Chat Support
  • $11 hourly
    You are here because you want to have the best team or resources for your business, you want to maximize profits and labor, well you are in the right profile, I can multitask a variety of projects, ideas, researchs, support and all that your company needs to be more succesful. My mission is to use my full potential to help you accomplish whatever it is that you desire. You will have from virtual assitant with bookings, calls, emails, content creation to data entry, web research,import/export management, human resources manager or supervision, Contact Center activities and duties. You can be sure you will get: *Fastest completion time. *Optimal resources management, *Top notch quality in every task. So if you are looking for an over-the-top asset for your company... when do we start?
    Featured Skill Call Center Management
    Customer Service
    Customer Support
    Customer Relationship Management
    Web Service
    BPO Call Center
    Data Entry
    Technical Translation
    English
  • $16 hourly
    Results-driven manager with a diverse background of 7 years. I helped grow a company from 10 employees to successfully oversee 160+ employees while implementing key business areas including recruitment, training, marketing, and operations - this includes the SOPs necessary to automate these areas. Combining strong proactiveness with a focus on delivering excellent results, Experience in SaaS CRMs and Immigration laws, with a strong management background. Eager to leverage my expertise, I'm looking to join a company where I can contribute to its success while growing together.
    Featured Skill Call Center Management
    Legal Consulting
    Contract Negotiation
    Process Improvement
    Leadership Skills
    Virtual Assistance
    Project Management
    Email Support
    Customer Retention
    Focus Group Moderation
    Google Workspace
    Content Moderation
    Data Entry
    Email Communication
    Sales
  • $15 hourly
    If you're searching for the same quality and responsibility, if not better as your in-house agents then you are in the right place. I'm an executive virtual assistant, real estate specialist, cold-calling ninja, appointment setter, and telemarketing expert. I have enjoyed acquiring many skills in my past work experience to provide the best service for my clients. I pride myself on being a genuine all-around person with many talents to help you in your success experience. My main goal and desire are to deliver results and perform to the best of my abilities with my daily work so that I earn your referrals and recommendations. I want to scale up with you. I provide the maximum amount of attention to detail and effort to complete deadlines. I thrive in fast-paced, challenging environments and have core values that help me stay focused on achievable goals. ✔ I'll protect your information ✔ I'll communicate effectively ✔ I'll get you results instantly from day one ✔ I'll establish a repeat and referral business for you ✔ I'll wear many hats during the day and become part of your virtual team ✔ I'll receive feedback and implement the necessary changes to improve my work If you have further questions, please take a look at the Telemarketing profile for skill sets and systems knowledge. ✅
    Featured Skill Call Center Management
    Appointment Setting
    Customer Retention
    High-Ticket Closing
    Administrative Support
    Communications
    Virtual Assistance
    Customer Onboarding
    Real Estate Cold Calling
    Outreach Strategy
    CRM Software
    Lead Generation
    Data Entry
    Sales & Marketing
  • $10 hourly
    Hello there, I'm a secretary. I can communicate in an effective way with customers English and Spanish speakers. -I'm experienced in Customer support and Tech support. -I'm easy learning and proactive. -I can manage confidential information.
    Featured Skill Call Center Management
    Dropbox
    Email Communication
    Paint
    Drawing
    Appointment Scheduling
    Troubleshooting
    Typing
    Sales
    Adobe Photoshop
    Data Entry
    Teaching English
    English
    Spanish
  • $12 hourly
    PROFILE Over 8 years of experience in the Call Center environment, specifically in Customer service and Sales as a qualified agent, supervisor, campaign manager, and nesting mentor. Committed to providing high-quality attention to create a positive experience. Personable and professional under pressure with motivated nature. Communication: Excellent verbal and written communication skills to interact with customers professionally and effectively. Active Listening: The ability to listen actively to customer concerns and queries, showing empathy and understanding. Problem-Solving: Strong analytical and critical thinking skills to identify and resolve customer issues promptly. Patience: Remaining calm and composed when dealing with irate or frustrated customers. Conflict Resolution: Skill in handling difficult situations and turning them into positive customer experiences. Sales Skills: Sales Techniques: Proficiency in various sales techniques, such as upselling, cross-selling, and consultative selling. Product Knowledge: In-depth knowledge of the products or services offered to effectively address customer needs. Sales Closing: Demonstrated ability to close deals and meet sales targets. Relationship Building: Building and maintaining long-term customer relationships to drive repeat business. Virtual Assistant Skills: Organization: Strong organizational skills to manage schedules, appointments, and tasks efficiently. Time Management: The ability to prioritize tasks and meet deadlines in a remote work environment. Technical Proficiency: Familiarity with virtual assistant tools and software, including project management software, CRM systems, and communication tools. Data Entry: Accuracy and attention to detail when inputting data or managing records. Multitasking: Effectively handling multiple tasks and responsibilities simultaneously. Technology Proficiency: Computer Skills: Proficiency in using office software (e.g., Microsoft Office, Google Workspace) and virtual communication tools (e.g., Zoom, Slack). CRM Systems: Experience with Customer Relationship Management (CRM) software to track and manage customer interactions. Adaptability: The ability to adapt to changing customer needs, company policies, and technology tools in a dynamic virtual work environment. Problem Solving: A proactive approach to identifying issues and finding creative solutions, whether related to customer inquiries, sales challenges, or virtual assistant tasks. Teamwork: The capacity to collaborate effectively with colleagues, especially when coordinating sales strategies or working on shared projects. Customer Focus: A strong commitment to providing exceptional customer service and ensuring customer satisfaction. Self-Motivation: Demonstrating the ability to work independently and stay motivated in a remote work setting. Continuous Learning: A willingness to stay updated on industry trends, sales techniques, and virtual assistant tools to enhance job performance.
    Featured Skill Call Center Management
    Recruiting Process Consulting
    Virtual Assistance
    Inbound Marketing
    Sales
    Customer Service
  • $15 hourly
    Objective To work in a prestigious company, applying the knowledge acquired for an excellent performance of the assigned activities, having the opportunity of professional development, at the same time as acquiring experience in the field.
    Featured Skill Call Center Management
    Sales
    Customer Service
  • $11 hourly
    Hello! Thank you for checking out my profile. I am a highly motivated, trustworthy, and loyal person who has great experience in the customer service and interpretation fields. I've been developing several skills due to the jobs I'm exposing myself to, like customer service agents and interpreters. What helped me get through these jobs, and what I can say is my biggest skill, is that I am a fast learner, I can get used to several different environments and new tasks, and I am willing to do my best in everything. Here are some of my highlighted skills: I can communicate clearly and effectively, both verbally and in writing. I am a good listener who pays attention to all the details actively and empathetically. In times of crisis, I am always looking to solve problems that might arise. I am used to working under pressure . Time management Creativity  Adaptability  Responsibility I am always looking forward to improving and developing more skills to offer a better customer service experience.  
    Featured Skill Call Center Management
    Data Entry
    Writing
    Appointment Scheduling
    Technical Support
    Customer Service
    Interpersonal Skills
    Typing
    Live Interpretation
    Receptionist Skills
    Computer Skills
    English
    Spanish
    Phone Support
    Online Chat Support
  • $10 hourly
    Hello! I’m a proactive and detail-oriented Medical Virtual Assistant with a strong background in nursing, customer service, and administrative support. I bring over 3 years of experience assisting healthcare providers and working with patients in virtual settings. ✔ Coordinated medical referrals and follow-ups with specialists ✔ Verified patient insurance and eligibility for services ✔ Managed phone calls, voicemails, emails, and electronic medical records (EMR) ✔ Proficient with ECW (eClinicalWorks), RingCentral, and Microsoft Teams ✔ Excellent communication and customer service skills (50+ daily interactions). I’m highly adaptable, organized, and committed to delivering quality work. I’m here to support your practice or healthcare business with efficiency, empathy, and professionalism. Let’s work together!
    Featured Skill Call Center Management
    Server
    Customer Service
    Nursing
    Cold Calling
    Outbound Call
    Computer Skills
    Teaching English
  • $10 hourly
    PROFILE Im a disciplined, ordered, and dedicated law student with plenty experience in customer service industry.
    Featured Skill Call Center Management
    Legal
    Martial Arts
    Health & Fitness
    Mechanical, Electrical & Plumbing Systems
    Quality Audit
    Insurance
    Google
    French
    English
    Spanish
    Sales
    Phone Communication
    Technical Support
    Customer Service
  • $8 hourly
    Two-year experienced agent with high level customer service, proficient in solving technical. Good listener related to customer´s needs focusing on closing sales generating valuable revenue to the company and setting appointments for a positive impact with leads. Experienced in CRM software and KPI metrics.
    Featured Skill Call Center Management
    Software
    CRM Software
    BPO Call Center
    Microsoft Office
  • $10 hourly
    PROFILE: I'm a Experienced Supervisor with a proven track record in managing customer service and technical support teams. Proficient in overseeing recruitment processes, conducting training programs, developing incentive schemes, generating billing reports, managing campaign finances, organizing team engagement activities, generating comprehensive reports, delivering presentations, performing in-depth analysis, and handling various administrative functions. - Know about customer service and technical support (Calls, chat , emails and tickets) . - Have BPO experience.
    Featured Skill Call Center Management
    Translation
    Email Communication
    Answered Ticket
    Business Process Outsourcing
    Technical Project Management
    Invoicing
    BPO Call Center
    Phone Communication
    Technical Support
    Customer Service
    Leadership Development
    Leadership Skills
  • $6 hourly
    Team work, good worker, always learning, positive Person, always accepting feedback, good friend and good son
    Featured Skill Call Center Management
    Outbound Call
  • $10 hourly
    I’m 21 years old. I’ve been working in customer service for over two years now. I started at Farmacia Simán as a cashier and in customer service… so yeah, I got a lot of experience handling payments, staying organized, problem-solving, and dealing face to face with customers. Then I worked at KM2 Solutions — my campaign there was focused on the financing process for purchasing a car. I helped customers confirm their details, guided them through the steps, answered questions, and reported any issues… so that really helped me improve my attention to detail, multitasking, and working independently. I also worked part-time, like on an as-needed basis, as a front desk receptionist at Equinox Altara gym. Basically, I welcomed clients, confirmed their access, handled small payments for water or snacks, and made sure the facilities were in good condition… and that people used the equipment properly. After that, I worked at Alorica doing hotel reservations, where I learned booking procedures and improved my communication skills even more. I’m a calm, organized person. I like to stay focused and make sure things get done right.
    Featured Skill Call Center Management
    Management Skills
    Customer Experience Research
    Presentation Design
    Presentations
    Microsoft Excel
    Microsoft Office
    Accounting
    Accounting Basics
    Sales
    BPO Call Center
    Customer Experience
    Server
    Phone Communication
    Customer Service
  • $9 hourly
    My name is Marcela, but most people know me as MARS. I’m a naturally fast learner with a strong ability to adapt and acquire new skills quickly, especially in digital environments. Although I haven’t held a formal job yet, I’ve been actively involved in temporary and freelance work, which has helped me develop a strong sense of responsibility, initiative, and problem-solving. I’m highly proficient with computers, eager to learn new systems, and capable of managing tasks related to administration, social media, and content writing. I'm currently seeking opportunities where I can continue to grow professionally, contribute with my skills, and add value to a dynamic team.
    Featured Skill Call Center Management
    Social Media Advertising Analytics
    Social Media Ad Campaign
  • $15 hourly
    Experienced business development professional specializing in driving growth through strategic planning, market analysis, and relationship building. Proven track record of identifying new business opportunities, and increasing revenue streams. Strong communication and interpersonal skills, able to collaborate with cross-functional teams to achieve business objectives. Committed to delivering results and exceeding client expectations.
    Featured Skill Call Center Management
    Email Campaign
    B2B Lead Generation
    B2B Marketing
    Sales Development
    Business Development
    Caption
    Lead Generation
    Adobe InDesign
    Lead Generation Analysis
    Google Workspace
    Writing
    Data Entry
  • $20 hourly
    About my self I am a 30-year-old man with a desire to grow and accomplish all the goals and tasks assigned to me with a great sense of humor and a great idea about teamwork along with the growth of coworkers. I love challenges and work under pressure so I can show all the performance and effectiveness in it. With great desires, availability to work and always learning something new.
    Featured Skill Call Center Management
    Team Training
    Game Testing
    BPO Call Center
    Tech & IT
  • $6 hourly
    I am a psychologist, with experience in management and customer service. I have been working as a psychologist for nine years now, also I have been involved in management in different company's. I am able go adapt to any job
    Featured Skill Call Center Management
    Business Process Outsourcing
    Business Management
    BPO Call Center
    Management Skills
    Project Management
    Microsoft Project
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