Hire the best Call Center Managers in Sri Lanka

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$23 hourly
Deshika W.
- 0.0/5
- (0 jobs)
Summary A Highly accomplished and results-oriented Chief Manager with over 24 years of progressive experience in the Telecommunications industry, specializing in Contact Center Operations, Business Process Transformation & Digitalization, Customer Experience, and People Management. Proven track record of successfully leading and motivating high-performing teams, driving operational excellence, and delivering significant business results. Expertise in: * Digital Transformation: Leading and implementing digital transformation initiatives across various departments, such as Human Resources, Service Delivery, and Customer Experience. * People Management: Successfully managed and developed high-performing teams of 250+ employees on the Contact Center, fostering a positive and productive work environment. * Customer Experience: Deep understanding of customer needs and expectations, with proven ability to provide

Call Center Management
Team Management
Inbound Inquiry
Journey Mapping
Process Improvement
Phone Communication
Customer Service
$5 hourly
HEWANAN DURAGE UDARI G.
- 0.0/5
- (1 job)
I'm an Interpreter In Hindi ,Urdu, Sinhala and English Languages. My Native Language is Sinhalese and I Speak and write fluently in Hindi and English languages. I Speak Urdu fluently but I can not Write in Urdu. I have basic knowledge of German Language as well. i have knowledge of MS Office internet and Email. i have worked as a teacher of Adventist international School in Vavuniya Sri Lanka. i have strong interpersonal skills , i am a creative thinker. i can work as a team and have a good customer skills as well. I do Translations in * Hindi to Sinhala *Sinhala To Hindi *Hindi to English or Sinhala *Sinhala to English or Hindi * I Do data entry in Port City BPO in Sri Lanka (Colombo) * Regular communication is important to me with the company or clients

Call Center Management
German
Urdu
English
Hindi
Sinhala
Data Entry
Earnings Call Transcription
Customer Care
Audio Transcription
Translation
Local Operations
Tutoring
Live Interpretation
$5 hourly
Janani H.
- 0.0/5
- (0 jobs)
Hi, I’m Janani – an experienced Operations and Customer Support Manager with 10+ years of leadership and team training experience. I specialize in helping businesses streamline their processes, build efficient support teams, and deliver world-class customer service. I’ve worked in fast-paced environments managing targets, KPIs, training programs, rosters, and team development. ✅ Proven experience managing large customer service teams ✅ Skilled in training, coaching, and developing team performance ✅ Bilingual communicator (English & Sinhala) ✅ Strong background in CRM, team coordination & reporting I’m now offering my expertise remotely to support startups, eCommerce stores, or service providers who need help managing operations, training staff, or supporting customers. If you’re looking for a reliable, organized, and performance-driven remote team member, let’s connect! 🔹 Services I Can Offer • Virtual Assistant / Remote Admin • Customer Service Management • Operations Process Setup • Team Rostering & Scheduling • Staff Onboarding & Training Programs • CRM Support & Reporting • Email/Chat/Call Support (English/Sinhala) • Excel-based Reporting

Call Center Management
Team Management
Team Building
Administrative Support
Customer Care
Sales & Marketing
Sales & Inventory Entries
Candidate Interview Consulting
Training
Online Instruction
Online Chat Support
Customer Support
Virtual Assistance
Project Management
Data Entry
$15 hourly
L N.
- 0.0/5
- (0 jobs)
“I’m the easiest to work with experience in providing great communication needs for small and medium sized businesses. If you’re searching somebody for anything online – I can help!

Call Center Management
Copy & Paste
Translation
Copywriting
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