Hire the best Call Center Managers in New Jersey

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$12 hourly
Jakelyn Judith S.
- 5.0/5
- (3 jobs)
Professional with more than 4 years of experience, focused in the administrative area and customer service with strong communication and problem-solving skills by phone, email & social networks. I am a native Spanish speaker from Lima, Peru with technical studies in the area of Business Administration at the Cepeban Institute in Lima, Peru. I lived for more than 7 years in Sao Paulo, Brazil where I have strived to develop a fluency in the Portuguese language that matches the level of my mother language. As a dedicated hard worker passionate about the growing and ever changing digital industry. I am to bring a unique blend of efficiency, empathy, and professionalism to your projects. My areas of expertise: ● Administrative support. ● Social media comment moderator ● Email management ● Data entry Tools I know or know well: Microsoft Office (Word, Excel, PowerPoint). Google Suite (Docs, Sheets, Drive, Gmail, Calendar). Canva, Picsart. Invite me to see your work or project. I'd love to send you a proposal and show you all the ways I can help you free up your schedule with my work. I look forward to hearing from you soon.

Call Center Management
Transcript
Writing
Commenting
Appointment Scheduling
EMR Data Entry
Calendar Management
Executive Support
Data Entry
Email Management
Online Chat Support
Social Media Marketing
Social Media Management
Customer Support
Virtual Assistance
$135 hourly
Rashan T.
- 0.0/5
- (0 jobs)
Does your business need a strategic advantage to drive growth, improve operational efficiency, or better manage teams? With over two decades of experience across healthcare, technology, telecommunications, and life sciences, I specialize in helping businesses like yours achieve long-term success through tailored strategic initiatives. My diverse background in project management, business operations, and leadership enables me to quickly understand your unique challenges and provide customized solutions that drive measurable results. Whether you’re looking to streamline processes, implement new technology, or enhance team coordination, I’ll ensure your business objectives are met, empowering you to succeed. Services I Offer: Product Roadmap Development I help businesses strategize and develop product roadmaps that align with their business goals, reduce time to market, mitigate risks, and drive long-term success. I ensure your product strategy delivers lasting value by analyzing market trends, gathering customer feedback, and recommending key features. Team Leadership & Coordination With 20 years of leadership experience, I excel at guiding diverse, cross-functional, and remote teams through complex projects. My leadership services ensure seamless coordination and communication, helping you consistently avoid costly delays and meet project milestones. I foster a collaborative environment that drives productivity and ensures success throughout the project lifecycle. Revenue Operations (RevOps) I optimize revenue generation by aligning marketing, sales, and customer success efforts through effective RevOps strategies. My services include designing data-driven processes, integrating technology solutions, and improving reporting and analytics. These efforts ensure that your revenue-generating activities are streamlined, scalable, and ready for growth. Strategy and Program Development I work with businesses to develop comprehensive strategic plans and program roadmaps that align with their long-term objectives. From high-level strategy to hands-on execution, I provide the expertise needed to ensure success at every stage, keeping your business on track for sustainable growth. Project Management Training & Coaching I offer one-on-one and group training in project management best practices, including Agile, Scrum, and Waterfall methodologies. I design training services to improve your team’s efficiency and effectiveness, equipping them to deliver high-quality projects on time and within budget. Technology Vendor Selection & Management Selecting the right technology vendor is crucial to your project’s success. I offer expert guidance in evaluating, selecting, and managing vendors, ensuring that the solutions chosen align with your business objectives and budget. I oversee the entire process—from requirements gathering and vendor evaluation to contract negotiation and ongoing vendor management. Technology Solutions Advisory With extensive experience across various technology platforms, I offer advisory services to help you navigate the complexities of technology adoption and implementation. I’ll work with you to select and implement software solutions that best fit your business needs, ensuring smooth transitions and maximum ROI. Why Work With Me: Proven Results: I’ve consistently delivered measurable improvements in team efficiency, project success rates, and overall business performance across industries. Whether you’re aiming to optimize operations or scale revenue, I drive results that make a real difference. Tailored Solutions: I understand that no two businesses are the same. I take the time to understand your unique challenges and craft strategies that align with your specific goals—because I believe that one-size-fits-all solutions don’t work. Leadership Experience: With a proven track record of leading cross-functional teams and managing large-scale projects, I know how to inspire performance and navigate complex challenges. My leadership ensures your projects stay on track and your teams work efficiently together. Cross-Industry Expertise: I’ve worked with organizations of all sizes, from startups to global enterprises, across healthcare, technology, and life sciences. My broad experience allows me to bring fresh, cross-industry perspectives and deep insights to your business. Accomplishments: Revenue Growth Drove a 300% increase in a client’s account within the first year by implementing strategic product roadmaps and business initiatives. AI Implementation Implemented AI solutions for small businesses, improving customer interactions by 20% and increasing sales by 15%. Successful Salesforce CRM Implementation Led projects that improved CRM efficiency by 25-30%, including a major CRM overhaul for a pharmaceutical client and a law firm, resulting in streamlined operations and enhanced client management.

Call Center Management
Healthcare IT
Startup Consulting
Program Management
Microsoft Dynamics CRM
AI Consulting
IT Management
Marketing Operations & Workflow
Requirement Management
Project Management Office
SaaS
Zoho CRM
Product Development
Business Intelligence
Salesforce
$30 hourly
Aneika M.
- 5.0/5
- (4 jobs)
Certainly! Here's an example of an overview for your Upwork account as a Virtual & Executive Assistant: Greetings! I am Aneika Mowatt, a dedicated and experienced Virtual & Executive Assistant. With a strong background in administrative support and a commitment to providing exceptional service, I am ready to assist you in managing your day-to-day tasks and streamlining your operations. As a Virtual & Executive Assistant, I offer a wide range of services to help you focus on your core business objectives. Whether it's managing your busy schedule, organizing your inbox, coordinating travel arrangements, conducting research, or preparing reports and presentations, I am here to provide comprehensive support and ensure your administrative needs are met efficiently. My experience as a Virtual & Executive Assistant spans over 4 years, during which I have worked with diverse clients across various industries. This exposure has equipped me with excellent communication skills, strong attention to detail, and the ability to adapt quickly to different work environments and requirements. I am proficient in utilizing various tools and software, including project management platforms, cloud storage, and communication tools, to facilitate seamless collaboration and effective task management. Additionally, I am well-versed in maintaining confidentiality, handling sensitive information, and exercising discretion when handling executive-level matters. My commitment to professionalism, reliability, and delivering high-quality results sets me apart. I pride myself on my strong work ethic, proactive approach, and ability to anticipate my clients' needs. I am a fast learner who is always eager to take on new challenges and expand my skill set to provide the best possible support to my clients. If you are seeking a dedicated Virtual & Executive Assistant who can effectively manage your administrative tasks and contribute to your success, I am ready to be your trusted partner. Let's discuss your requirements and how I can help you achieve your goals.

Call Center Management
Human Resource Management
Writing
Data Entry
Customer Support
Microsoft Office
Time Management
Photography
Business Management
Customer Service
Inbound Marketing
Management Skills
Online Chat Support
Microsoft Windows
$20 hourly
Ana R.
- 5.0/5
- (1 job)
I am an operations manager with experience in customer care and project management. I am always willing to help with anything needed.

Call Center Management
Administrate
Customer Service
Training & Development
Employee Training
KPI Metric Development
Customer Satisfaction
Business
BPO Call Center
Customer Feedback Documentation
$55 hourly
Tara T.
- 0.0/5
- (1 job)
“I’m a product manager who focuses heavily on customer experience and detail. I pride myself on being able to provide great training and training tools using various products.” - Detail oriented and relatable Product Manager with 6+ years experience delivering effective and intuitive products - Highly proficient in Mircrosoft Office (Word, Excel, PowerPoint) - Eager to learn new things

Call Center Management
Microsoft Power BI
Office Design
Microsoft PowerPoint
Product Backlog
Data Integration
Azure DevOps
Microsoft Dynamics Development
Automation
Microsoft Word
Microsoft Excel
Microsoft Office
$17 hourly
Cecilia H.
- 0.0/5
- (0 jobs)
Perfil Profesional Profesional Titulada de la carrera de Administración de la Universidad Nacional Mayor de San Marcos en Lima - Perú. Con alto sentido de responsabilidad para trabajar en equipo y criterio de organización, Soy una persona proactiva, trabajo bajo presión en base a metas y/o objetivos adaptándome fácilmente a las circunstancias.

Call Center Management
Microsoft Outlook
Microsoft Excel
$15 hourly
Bernardo L.
- 0.0/5
- (0 jobs)
Are you looking for a professional and efficient call center solution for your business? I offer top-notch customer service, sales, and support to help your company grow and improve customer satisfaction. My Services Include: ✅ Inbound & Outbound Calls ✅ Customer Support & Technical Assistance ✅ Lead Generation & Telemarketing ✅ Appointment Setting & Follow-ups ✅ Order Processing & Billing Support ✅ Multilingual Support (if applicable) With experience in handling high volumes of calls and providing excellent customer interactions, I ensure quality, professionalism, and results. Let’s discuss how I can help streamline your customer communication! Contact me today to get started!

Call Center Management
Local Operations
Translation
$30 hourly
Elaine T.
- 5.0/5
- (10 jobs)
Objective: To seek the position in a company that will give me new challenges and growth perspectives Summary of Qualifications: * Over 19 years of call center experience in operations and a minor in hotel management * Close exposure to various routine activities at a call center and extensive experience of monitoring and controlling them * Ensure service levels are satisfied by leading floor management and workflow distribution * Exceptional ability of encouraging and motivating team members consistently * Great command over reports, both preparation and analysis * Extremely productive in a high volume, high stress, environment. * Self-starter with a can-do attitude * Approach to work is straightforward, open-minded and honest.

Call Center Management
Customer Feedback Documentation
Recruiting
Customer Satisfaction
Management Skills
Marketing
BPO Call Center
Customer Service
Sales
$14 hourly
Erick R.
- 0.0/5
- (1 job)
I'm a language interpreter ready to put my skills on play to help small businesses,. whether you're trying to translate a menu or office work, or translate a video from english to spanish or spanish to English, I'm the guy you need.

Call Center Management
Home Office
Customer Service
Email Management
Customer Service Chatbot
Debt Collection
Call Scheduling
Providing Information to Callers
Video Advertising
Course
Exam Preparation
Language Instruction
Language Interpretation
Computer Skills
Team Management
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