17 Best Call Center Managers For Hire In Ontario

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$10 hourly
- 4.9/5
- (4 jobs)
👋Greeting Everyone, Are you on the lookout for top-notch 𝗕𝗣𝗢 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 that really focus on effectiveness without breaking the bank? If you’re all about quality over quantity and want fair pricing backed by years of market experience, then you’re in the right place! First off, I truly appreciate you taking the time to review my profile, so let’s get straight to the point. This is Haroon from 𝗡𝗖𝗥𝗶, 𝗮 𝗿𝗲𝗽𝘂𝘁𝗮𝗯𝗹𝗲 𝗕𝗣𝗢 𝗼𝘂𝘁𝘀𝗼𝘂𝗿𝗰𝗶𝗻𝗴 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗯𝗮𝘀𝗲𝗱 𝗶𝗻 𝗖𝗮𝗻𝗮𝗱𝗮. We’ve recently ventured into Upwork to build our credibility on this platform. After discussions with my sales team, we agreed that it’s time to explore new avenues to serve clients like you better. So, please don’t let my fresh Upwork profile concern you, I bring a team of experts across various domains, ready to deliver exceptional services and value. Let me clarify that this is not another typical agency pitch. I’m here to make your life easier by 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘁𝗮𝗹𝗲𝗻𝘁𝗲𝗱 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹𝘀 who have served major corporations, including 𝗔𝗺𝗮𝘇𝗼𝗻, 𝗣𝗮𝘆𝗣𝗮𝗹, 𝗮𝗻𝗱 𝗺𝗮𝗻𝘆 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗯𝗮𝗻𝗸𝘀. Our expertise is extensive, and we have a lot to offer with𝘃𝗮𝗹𝘂𝗲-𝗮𝗱𝗱𝗲𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀. We are not newcomers in this industry. NCRi has a strong market presence with a 🌎𝗚𝗹𝗼𝗯𝗮𝗹 𝗳𝗼𝗼𝘁𝗽𝗿𝗶𝗻𝘁 𝗮𝗰𝗿𝗼𝘀𝘀 𝘀𝗲𝘃𝗲𝗻 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀, and we hold several certifications, including: 🥇𝗜𝗦𝗢 𝟭𝟴𝟮𝟵𝟱-𝟭:𝟮𝟬𝟭𝟳 for Customer Contact Centers 🥇𝗜𝗦𝗢 𝟵𝟬𝟬𝟭:𝟮𝟬𝟭𝟱 for Quality Management Systems 🥇𝗜𝗦𝗢 𝟮𝟳𝟬𝟬𝟭:𝟮𝟬𝟭𝟯/𝟮𝟬𝟮𝟮 for Information Security Management Systems 🥇Certified from 𝗚𝗿𝗲𝗮𝘁 𝗣𝗹𝗮𝗰𝗲 𝗧𝗼 𝗪𝗼𝗿𝗸 🥇𝗚𝗗𝗣𝗥 Approved 🥇Alongside 𝗣𝗖𝗜 𝗗𝗦𝗦 accreditation, We bring a comprehensive understanding of industry standards and best practices to every project. 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝗮 𝘀𝗶𝗻𝗴𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝘁 𝗮𝘁 𝗮 𝗰𝗼𝗺𝗽𝗲𝘁𝗶𝘁𝗶𝘃𝗲 𝗺𝗮𝗿𝗸𝗲𝘁 𝗽𝗿𝗶𝗰𝗲 𝗼𝗿 𝗮 𝘄𝗵𝗼𝗹𝗲 𝘁𝗲𝗮𝗺, 𝗜 𝗵𝗮𝘃𝗲 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝗮𝘁 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗴𝗲𝗿𝘁𝗶𝗽𝘀. 📌If you are interested in trying my services before committing, We can discuss the possibility of a 𝗳𝗿𝗲𝗲 𝘁𝗿𝗶𝗮𝗹 to help you evaluate my expertise firsthand. Remember, 𝗺𝗼𝗻𝗲𝘆'𝘀 𝗻𝗼𝘁 𝗮 𝗯𝗶𝗴 𝗱𝗲𝗮𝗹 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗳𝗶𝗿𝘀𝘁 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. I’m here to ensure you get exactly what you want. If you’re curious about how our approach works, how I will take your ideas, and how my team will accomplish your vision, just give it a try. Let our actions speak for themselves. Thank you for considering NCRi. I look forward to the opportunity to collaborate with you! 𝗞𝗘𝗬𝗪𝗢𝗥𝗗𝗦: Customer Support | Inbound | Outbound | Telemarketing | Call Center Solutions | Cold Calling | Debt Collection | Accounts Receivable | Accounts Payable | Virtual Assistants | Appointment Setters | Bookkeeping | QA Analysts | HR Specialists | BPO services

Call Center Management
Account Reconciliation
Research & Strategy
Customer Retention
Business Process Outsourcing IT Services
Bookkeeping
.NET Core
Bank Reconciliation
Web Content Strategy
Landing Page
2D Animation
SOC 2
SOC 1
PCI DSS
ISO 9001
ISO 27001
Accounts Receivable Management
Debt Collection
QA Management
Software Integration
BPO Call Center
CRM Software
Customer Experience
Customer Service
Customer Support
$35 hourly
- 0.0/5
- (0 jobs)
• Eight years of professional experience that includes secretarial and management duties. • Demonstrated ability to multi-task, seven years of excellent customer service • provide service in a quick and efficient manner. • Smart serve and First Aid certified. • Three years of experience working with Live Chat and SMS communication • Three plus years of call center experience • Communication is key to me so please ensure to keep in touch.

Call Center Management
Receptionist Skills
Floor Plan Design
Customer Feedback Documentation
Food & Beverage
Quality of Service
Travel
In-App Support
Filing
Customer Satisfaction
Recipe Writing
Writing
Business Management
Customer Service
Smartphone
$15 hourly
- 5.0/5
- (0 jobs)
As a licensed legal practitioner in Nigeria, I bring a wealth of expertise to the table, combined with a passion for providing virtual assistance to lawyers and professionals. My qualifications include: . Proficient in Nigerian law with 5 years of experience navigating its complexities. . Skilled in drafting legal documents, contracts, and agreements tailored to specific requirements. . Capable of conducting thorough research to support case preparation and decision-making. . Effective in managing client communications and ensuring prompt responses to inquiries and concerns. . Experienced in organizing case files, scheduling meetings, and coordinating with relevant parties for seamless workflow. . Adept at providing administrative assistance, including calendar management, email correspondence, and data entry. My dedication to excellence and commitment to efficiency make me a valuable asset in supporting teams and professionals in achieving their objectives. Let us collaborate to streamline your operations and maximize productivity.

Call Center Management
Call Scheduling
Customer Engagement
Customer Care
Administrative Support
Legal
Receptionist Skills
Virtual Assistance
$45 hourly
- 0.0/5
- (0 jobs)
AI Innovation, AWS and Twilio Solutions Architect My background: Extensive experience developing software for some of the largest organizations in the world. My philosophy: You pay for what you get. I have worked with low cost developers myself - very rarely was I satisfied. I guarantee my work. If we have clear requirements, I will deliver on those and you will get a well built product that will cost you less in maintenance and support over time than a poorly built/designed/architected software product. You do pay for what you get in the end. AI Expertise: I integrate AI into your business processes. I use OpenAI, Anthropic, AWS Bedrock and other LLM's to build AI workflows into any part of your application. AI Call Handling Systems: I have designed and built systems from the ground up for several large organizations to handle outbound and inbound calling for sales, customer service, and other tasks. Working with both open source and commercial LLM's, I can fine tune models for your particular business needs and workflows that know more about your business than your best employee. AI Chatbots, Voice-bots & SMS bots: If you run any type of customer service organization and you are not using AI chatbots or AI voice enabled calling assistants, you are being left behind! I work with several of the top tech companies in this space and I can implement these intelligent bots for your business. You are losing business, money, and customer satisfaction if you are not utilizing this technology in the right way. AI-Driven Agile Project Management Expertise: As a leader in AI integration, I specialize in revolutionizing agile project management through advanced AI-driven solutions. My focus is on enhancing software development workflows, significantly improving project delivery, and aligning with business goals. I can deliver AI enhanced agile lifecycle tools to your organization that can speed up time to market, drastically lower costs (by preventing and removing bugs), and elevate your product quality. AWS Cloud Architectural Excellence: My experience as an AWS Cloud Architect and Developer allows me to leverage AWS's native cloud technologies, including serverless architectures, for optimizing and scaling software products and platforms. My proficiency ensures the creation of innovative and efficient next-generation SaaS-based software platforms. Twilio API and Advanced Communication Solutions: With extensive experience as a Contact Center Software Architect, I design and build scalable, state-of-the-art Twilio solutions. My specialization in customizing Twilio APIs enables me to develop unique communication platforms that integrate seamlessly and offer enhanced functionality, including voice-enabled ChatGPT bots.

Call Center Management
AI Agent Development
ChatGPT
AI Chatbot
FreeSWITCH
IVR Software
Twilio
Twilio API
AWS Lambda
Over-the-Top Media
GStreamer
FFmpeg
Back-End Development
Node.js
Python
$60 hourly
- 0.0/5
- (0 jobs)
I am an experienced Business Process Outsourcing (BPO) leader with over a decade of proven expertise in managing diverse teams and delivering innovative solutions across various industries. My career spans a wide range of services, including Cybersecurity Monitoring and Management, Medical Billing and Coding, Accounting and Bookkeeping, Human Resource Management, and Front Desk Services. I have a strong track record of scaling operations, optimizing processes, and consistently achieving business objectives while maintaining high client satisfaction. As the BPO Division Head at Nexus Brigade I have been at the forefront of driving operational excellence and fostering a culture of continuous improvement. I have successfully led multidisciplinary teams, navigating complex challenges and consistently delivering measurable results. My role has involved developing and implementing strategic frameworks that optimize efficiency, reduce operational costs, and maximize profitability. Key accomplishments during my tenure include: - **Operational Leadership**: Directed a team of 75 professionals to provide high-quality outsourcing services tailored to client needs across international markets. - **Client-Centric Approach**: Collaborated with clients to understand their unique business objectives, designing customized outsourcing strategies that align with their goals. This approach has contributed to a client retention rate of 93% over the years. - **Process Optimization**: Introduced data-driven methodologies and automated workflows that enhanced productivity by 78%, reduced turnaround times, and improved overall service delivery. - **Compliance and Quality Assurance**: Championed adherence to industry regulations such as HIPAA for medical billing and cybersecurity frameworks for IT services, ensuring service excellence and mitigating risk. - **Employee Development**: Designed and conducted training programs that empowered team members to excel, reducing turnover rates and fostering a high-performance work environment. Before leading the BPO division, I served in various roles that honed my expertise in managing complex operations and delivering client-focused solutions. As a Senior Manager in Client Operations, I was instrumental in negotiating service agreements, scaling workflows, and streamlining cross-functional collaboration. These efforts resulted in securing high-value contracts and enhancing service delivery timelines. Earlier in my career, I gained hands-on experience as a Team Lead in Medical Billing and Coding, where I supervised a team of specialists, ensuring compliance with industry standards and achieving a claims acceptance rate of 98% on the first submission. My focus on accuracy and standardization not only reduced errors but also expedited reimbursements for clients. I am deeply committed to innovation and continuous improvement. Whether it's leveraging advanced analytics to identify service gaps or implementing new technologies to enhance efficiency, I am always seeking ways to drive value for clients and stakeholders. Beyond my professional endeavors, I am passionate about mentoring emerging leaders and sharing my insights into the dynamic world of BPO. I believe in the power of collaboration and am always eager to explore opportunities to create impactful solutions that address evolving market demands. With a solid foundation in business operations, a strategic mindset, and a client-first approach, I am excited to continue making a meaningful difference in the BPO industry, helping businesses unlock their full potential through tailored outsourcing solutions. If you’re looking for a results-driven leader with a passion for excellence and a proven track record in managing complex operations, I would be delighted to connect.

Call Center Management
Social Media Management
Front Desk
Lead Generation
Business Process Outsourcing IT Services
Business Process Outsourcing
Management Consulting
HR & Business Services
Cybersecurity Management
Cybersecurity Monitoring
Medical Administrators International SIGMA
Medical Billing & Coding
Virtual Assistance
Recruiting
Analytical Presentation
$18 hourly
- 0.0/5
- (0 jobs)
Summary Recently completed the 3rd year of my 4 year Applied Statistics program at UTM and I'm looking to take a year off school to work. Previous experience include working full time as a remote call center representative for RBC. Experienced in R and proficient in google spreadsheet/excel shortcuts. Anything I'm not familiar with I'm confident in my ablity to self-learn and grasp quickly. I pride on myself being easily reachable if there is any emergency/urgent work that needs to be done.

Call Center Management
Literacy
Computer Skills
Google Docs
Computer
Google Slides
Customer Service
Statistics
Spreadsheet Software
$8 hourly
- 0.0/5
- (0 jobs)
Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers in solving complex issues. Also, an insightful sales associate with 2 years of professional experience in the construction management field and the Food and beverage industry.

Call Center Management
Construction
Customer Service
Server
$12 hourly
- 0.0/5
- (0 jobs)
Certified in Customer Service and General Virtual Assistant Niagara Falls, ON L2G 1W2 annamonica.padua@gmail.com +1 289 990 6526 * Certified in Customer Service and General Virtual assistant * Certified as ESL Tutor * Certified in e-Commerce and Entrepreneurship * UNTV News Japan Chapter Volunteer reporter * Volunteer Teacher * 90 Hours TESOL (Teaching English to Speakers of Other Languages) * Certified Jolly Phonics Teacher * Certified General IELTS passer * English, Japanese and Portuguese Speaker Willing to relocate: Anywhere

Call Center Management
Teaching
Smartphone
Email Communication
BPO Call Center
Online Help
Helpdesk
Customer Service
$26 hourly
- 0.0/5
- (0 jobs)
Dynamic Full Stack Software Engineer and DevOps Specialist with a proven track record in designing, implementing, and maintaining innovative software solutions and efficient operational processes. Adept at leveraging DevOps practices to drive continuous integration and continuous delivery (CI/CD), ensuring high-quality code and rapid deployment. Seeking to contribute technical expertise and leadership to a forward-thinking development team. Find examples of my work on my portfolio portfoliojustin.vercel.app

Call Center Management
Performance Management
Project Management
Leadership Skills
BPO Call Center
MongoDB
SQL
Full-Stack Development
Agile Software Development
ExpressJS
React
CSS
HTML
JavaScript
Java
$17 hourly
- 0.0/5
- (0 jobs)
Objective Talented professional manager seeking to fill and looking for the opportunity to augment the overall strategic plan and market directions of the company

Call Center Management
Online Financial Trading
Call Scheduling
Call Center Software
Strategic Planning
Communication Skills
FreeAgent
Freelance Marketing
Data Analysis
Customer Service
Customer Care
Online Chat Support
$50 hourly
- 0.0/5
- (0 jobs)
Core Competencies • Project Management Skills: Experienced in building project charters, scope statements, project schedules, risk management plans, stakeholder registers, and agile methodology, ensuring efficient project planning and execution. • Forecasting and Budgeting: Proven track record in forecasting and budgeting, enabling accurate resource allocation and cost management to achieve project objectives within financial constraints. • Consultation and Business Analysis: Demonstrated excellence in consultation and business analytical skills, facilitating effective collaboration with stakeholders and driving strategic decision-making. • Technical Proficiency: Proficient in Digital Signal Processing, Control Systems, and Computer Architecture, providing a strong foundation for technical problem-solving and innovation. • Organizational and Time Management: Possess excellent organizational and time management capabilities, adept at prioritizing tasks, managing deadlines, and optimizing productivity to meet project requirements effectively. • Problem-Solving and Data Analysis: Skilled in problem-solving, data analysis, and fact-finding, adept at identifying issues, analyzing data, and deriving actionable insights to drive informed decision-making. • Proficient in Microsoft Office Suite: Demonstrated expertise in Word, Excel, Outlook, PowerPoint, Visio, MS Project, and PowerBI, enabling efficient data management, reporting, and presentation. • Bilingual Proficiency: Fluent in written communication skills in both English and French.

Call Center Management
Microsoft Excel
Microsoft Power BI
Data Analysis
Management Skills
Business Analysis
Analytical Presentation
Business Management
Customer Service
Project Management
Microsoft Project
$17 hourly
- 0.0/5
- (1 job)
I am easy to work with and so passionate working in a team or alone. I would love to broaden my horizon into working independently as a freelance content migration specialist.

Call Center Management
Content Writing
Server
Migration
BPO Call Center
Customer Service
$10 hourly
- 5.0/5
- (1 job)
I thrive as a graphic designer in a vibrant global marketplace. Specializing in logo design, and digital illustration, I bring creativity and expertise to diverse projects. With a strong portfolio and client-focused approach, I excel in delivering impactful designs tailored to meet specific branding and visual communication needs. Moreover, I specialize in data entry, ensuring accuracy and efficiency in managing diverse information sets. With a strong focus on detail and a commitment to delivering high-quality results. My experience spans various industries, enabling me to adapt quickly and provide effective data management solutions. Leveraging Upwork's platform, I collaborate seamlessly with clients worldwide, ensuring clear communication and optimal outcomes. Dedicated to quality and innovation, I continuously refine my skills to provide exceptional design solutions that exceed expectations. Let’s collaborate to bring your vision to life with compelling visuals that resonate and inspire :) I am a dedicated and results-oriented professional with a proven track record in customer service, team leadership, and operational management. With a background in various roles spanning from shift management to inbound customer service, I bring a wealth of experience in handling complex customer inquiries, optimizing operational efficiency, and driving revenue growth. My experience in managing inbound call queues and resolving customer issues demonstrates my commitment to enhancing customer satisfaction and driving positive outcomes.

Call Center Management
Logo Design
Graphic Design
Phone Communication
Technical Support
Customer Service
$20 hourly
- 0.0/5
- (0 jobs)
Innovative and goal-oriented Office/Operations Manager with over 8 years of experience in streamlining business operations, managing teams, and optimizing organizational performance. Proficient in budgeting, resource allocation, and process improvement. Adept at fostering communication across departments and driving initiatives that enhance productivity and reduce costs. Proven problem solver with a focus on team development and operational efficiency. • Leadership and Team Management • Process Optimization • Administrative management • Project management (large-scale) • Data analysis & Decision Making • KPI Analysis & Reporting • Budget management • Vendor & Supplier Management • Mediation | Conflict resolution • Administrative Expertise • HR Support • Organizational Skills • Time management | Scheduling • Communication • Document Management • Vendor Management.

Call Center Management
Communication Skills
Email Communication
Microsoft Excel
Microsoft Office
Google Sheets
CRM Automation
Sales Operations
Office Management
Office Administration
Accuracy Verification
Project Management
Administrative Support
Data Entry
$20 hourly
- 0.0/5
- (0 jobs)
Professional Summary: I am a certified professional and accomplished entrepreneur with over 14 years of expertise in Unified Communications, IP Telephony (on-premises and Cloud), UCaaS, CCaaS, web development, CRM solutions, and a broad range of ICT and networking portfolios. My experience spans VoIP, SIP telephony, VMware, storage, servers, Linux, Docker, presales and post-sales implementation and technical project management. I specialize in delivering cutting-edge communication solutions and IT transformations for organizations, ensuring they align with business objectives. Key Expertise: Unified Communications & IP Telephony: Extensive experience configuring and implementing Avaya (Red & Blue) PABX systems, Contact Centers, and various platforms including Communication Manager, System Manager, Session Manager, AES, Control Manager, CC Elite, AACC, CMS, IP Office, and ASBCE. Experienced with basic level of Genesys Pure Cloud implementation & Configuration Technical Leadership: Successfully managed over 200 IP Telephony, Contact Center, and Recorder Solutions for high-level clients, maintaining a 99.999% uptime SLA. Provided tier 1, 2, and 3 support with annual contracts worth USD 800,000. Pre-Sales & Post-Sales Expertise: Skilled at analyzing customer requirements, RFPs, and collaborating with sales teams to create tailored proposals, technical presentations, and implementation strategies. Cloud Migration: Guided CXO-level executives in transitioning from on-premises to cloud infrastructure with a focus on aligning solutions with business goals. CRM Suite Development I lead a team of expert backend and frontend software engineers specializing in scalable application development using Node.js, NestJS, TypeScript, and SQL. We have built an in-house CRM Suite offering: Inventory Management Sales & CRM HR & Payroll Support & Ticketing Finance & Accounting Technical Skills Communication Platforms: Avaya, Nortel, Genesys PureCloud API Integration: REST API and custom API integrations Software Tools: Basic proficiency in MySQL, MS-SQL, JIRA, Jenkins, and Confluence Networking & Virtualization: Expertise in VMware, servers, and network infrastructure Achievements: Designed and implemented complex voice and data network solutions while ensuring adaptability to emerging technologies. Proven track record of delivering projects with 99.999% SLA adherence. Developed and maintained a proprietary CRM suite meeting diverse business needs.

Call Center Management
Solution Architecture
VoIP PBX
Avaya
IT Management
Pre-Sales
VoIP
VMWare
DHCP
Linux
$30 hourly
- 0.0/5
- (0 jobs)
I’m an Administrative Assistant experienced in high-volume customer inquiries with a detail oriented approach. Excellently skilled in resolving customer concerns, ensuring customer satisfaction. •Skilled in Customer Service, Data Entry •Proficient in Microsoft Excel

Call Center Management
Customer Service
Data Entry
Virtual Assistance
Microsoft Excel
$11 hourly
- 0.0/5
- (0 jobs)
I am an experienced Administrative Virtual Assistant and Customer Service Representative with a passion for helping business owners, professionals, and executives. I’m particularly good at streamlining administrative processes, which can improve efficiency by up to 30%, allowing my clients to focus on their strategic goals. As a Customer Support Representative, I excel at handling inquiries, resolving issues, and ensuring that customers have a positive experience. I’m skilled at providing clear and helpful communication, managing customer relationships, and maintaining a high level of customer satisfaction. What sets me apart is my proactive approach. I anticipate needs and solve problems before they arise. I’m dedicated and reliable, and always go the extra mile to ensure client satisfaction by handling the details so my clients can focus on what matters most.

Call Center Management
Customer Relationship Management
Time Management
Multitasking
Active Listening
Project Management
Communication Skills
LinkedIn Profile Optimization
Appointment Scheduling
Calendar Management
Email Management
Virtual Assistance
Customer Support
Administrative Support
Data Entry
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