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Hire the best Call Center Managers in Manila, PH

Check out Call Center Managers in Manila, PH with the skills you need for your next job.
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Clients rate Call Center Managers
Rating is 4.8 out of 5.
4.8/5
based on 130 client reviews
  • $12 hourly

    • 5.0/5
    • (22 jobs)
    Innovative. Self reliant. Inquisitive. Solutions-focused. Very good in communicating with individuals in the different levels of an organization. Team Player. I have worked with top companies in the past like JPMorgan Chase Bank and ETelecare Global Solutions. I have extensive experience in human resources, fraud prevention, and risk management. I was also a Team Leader in JPMorgan Chase. I am a graduate of the University on the Philippines, Diliman QC. Secondary education is with Manila Science High School. I am excited to share my skills with the people I will be working with. Thank you.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Risk Management
    Human Resource Management
    Leadership Development
    Fraud Detection
    English
    Data Entry
  • $10 hourly

    • 4.9/5
    • (2 jobs)
    I am an experienced General Virtual Assistant handling customer service and sales calls, Administrative work, and Social Media Management,
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Social Media Lead Generation
    Account Management
    Search Engine
    Inbound Marketing
    Management Skills
    Lead Generation
    In-App Purchases
    Technical Support
    Sales Lead Lists
    Invoicing
    Cold Calling
    Customer Service
    BPO Call Center
    Clerical Procedures
  • $10 hourly

    • 4.6/5
    • (7 jobs)
    ✨✨✨A crackerjack and super cool customer service, Gee is the name. I love to talk and connect with people.✨✨✨ Communication and customer service are strong skills that I have attained in my line of work as a customer service agent in a call center. I am trained for phone, chat, and email support for different service accounts, I also partake in data entry, research, and proofreading, Check my experiences: ✔Health Background (all US account) 🥇Medicare 🥇Dental 🥇Insurance 🥇Claims and Benefits ✔Travel Account 🥇Jetstar 🥇Travelocity 🥇Expedia
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Satisfaction
    Travel Itinerary
    Booking Services
    Customer Support
    Customer Service
    Travel Planning
    Proofreading
    Online Research
    Email Communication
    Email Support
    Online Chat Support
    Phone Support
  • $7 hourly

    • 4.8/5
    • (3 jobs)
    Hello! I'm a seasoned professional with diverse skills in sales, admin support, outbound sales, appointment setting, hospitality, customer service, financial accounts, and technical support. I'm experienced in handling sensitive data and proficient in various tools such as Fresh Desk, Odoo, CRM, Microsoft 360, and more. I'm committed to delivering exceptional results and optimizing processes for efficiency. Let's collaborate for success!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Ticketing System
    Online Chat Support
    Email Support
    Customer Feedback Documentation
    B2B Lead Generation
    Lead Generation
    Customer Service
    Telemarketing
    Outbound Sales
    Salesforce CRM
    Microsoft Excel
    Data Entry
    Communications
    CRM Software
  • $13 hourly

    • 5.0/5
    • (38 jobs)
    I graduated Magna Cum Laude with the degree of AB Mass Communication with specialization in Public Relations. I worked for a BPO company as a Division Manager and handled several accounts, from sales to financial to technical accounts for almost 10 years. I have an extensive knowledge in these fields and have undergone several leadership and communications training that helped me understand the different layers of this industry. I have been doing freelance work for over 5 years already and have proficient knowledge in Zendesk, Freshdesk, Asana, Intercom, Greenrope, Slack, etc to name a few. I have had several clients also doing live chat, email response, ticker resolutions, sales, phone calls, moderation, QA and article writing.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Change Management
    Financial Management
    Outbound Sales
    Article Writing
    Sales Management
    Sales
    Technical Support
    Supervised Learning
  • $7 hourly

    • 5.0/5
    • (3 jobs)
    I've been working in the BPO industry for almost 4 years. My specialties are Quality Monitoring, Process, and Customer Satisfaction. I've worked as an agent for 2 and half years, and more than a year as a QA. I can do reports, analysis, monitoring, scrubbings, dashboards, etc. Accounts under Telco and Ride-Hailing (E.g. Uber, Grab) are my expertise!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Analysis
    Report
    Microsoft Excel
    Graph Database
    Quality Assurance
    BPO Call Center
    Customer Satisfaction
    Email Communication
    Online Chat Support
  • $18 hourly

    • 0.0/5
    • (0 jobs)
    Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Chat & Messaging Software
    Customer Satisfaction
    BPO Call Center
    Phone Support
    Email Support
    Cold Calling
    Sales
    Customer Service
  • $5 hourly

    • 1.0/5
    • (2 jobs)
    Email, Phone & Chat Support. General Virtual Assistance. Data Entry. Digital Project Management. General Research Services. Tech Support. Dropshipping & Order Processing. Market Research.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Lead Generation
    Appointment Setting
    Cold Email
    BPO Call Center
  • $5 hourly

    • 0.0/5
    • (1 job)
    SUMMARY: * Possesses over 18 years of vast experience in the BPO sector in various functions and lines of businesses * Has 3 solid years of running a contact center performing various Operations roles * Offers solid experience in B2B Business Development, Account Management, and Sales and Client Services in various industries both as a leader and as an individual contributor * Holds more than 5 years of leadership expertise from different international contact centers in varied industries * Has very strong leadership skills and handled 200 strong agents in various sites including home-based * Has a history of success in different roles from customer service and sales, to leadership, quality assurance, and training * Is well versed at quality assurance evaluations, performance, and personality development coaching, and training and mentoring * Has a proven track record of success in new client acquisition, 100%
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    BPO Call Center
    Communications
    Microsoft Office
    Business Correspondence
    Business
    Zendesk
    Account Management
    Appointment Setting
    Shopify
    Salesforce
    Cold Calling
    Salesforce CRM
  • $7 hourly

    • 5.0/5
    • (1 job)
    With nearly nine years of experience in the BPO industry, I am a dedicated and reliable professional with a diverse skill set tailored to meet your business needs. My background includes extensive experience in customer service (both voice and non-voice), workforce reporting analysis, scheduling, and virtual assistance. Key Skills and Expertise: Customer Service Excellence: Proficient in managing customer interactions, resolving issues, and ensuring client satisfaction through both voice and non-voice channels. Data Management: Expert in data entry, reporting, and analysis with a keen eye for detail. Highly skilled in using Microsoft Excel and Google Sheets, including advanced formulas and macros. Virtual Assistance: Versatile virtual assistant adept at handling a wide range of administrative tasks, from managing emails and scheduling appointments to CRM management and invoicing. Communication: Excellent written and verbal communication skills, ensuring clear and effective interactions with clients and colleagues. Experienced in using tools such as Outlook, Google Workspace, and WhatsApp. Organizational Skills: Strong organizational and time management abilities, capable of multitasking and prioritizing tasks to meet deadlines and achieve business objectives. Tech Savvy: Proficient in using various CRM and management tools, ensuring efficient and streamlined workflows. Capable of conducting online research and generating reports as needed. Marketing Support: Experienced in supporting marketing activities, including managing social media interactions, following up with leads, and assisting with campaign execution. Professional Experience: Customer Service Representative: Delivered exceptional customer support, resolving inquiries and issues promptly to maintain high levels of client satisfaction. Workforce Reporting Analyst and Scheduler: Managed workforce scheduling and reporting, ensuring optimal staffing levels and operational efficiency. Virtual Assistant: Provided comprehensive administrative support to clients, handling tasks such as email management, appointment scheduling, data entry, and CRM updates. Training and Development: EZACC Training Center: Australian Taxation, Bookkeeping, and Payroll with Xero. Freelance Academy: QuickBooks Online Advanced Training. Digital Nomad Academy PH: Australian Mortgage Process Training. Virtual Staff LLC: General Law Practice Training. Virtual Realty Assistants: Training in KW Command, Transaction Management, Email Management, and Real Estate Virtual Assistance Tools. Why Choose Me? I am a proactive and reliable professional with a strong work ethic and a commitment to delivering high-quality results. Whether you need assistance with customer service, data management, virtual assistance, or administrative tasks, I am here to help you achieve your business goals. Let's work together to ensure your operations run smoothly and efficiently.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Real Estate
    Virtual Assistance
    Transaction Data Entry
    File Management
    Computer
    Scheduling
    BPO Call Center
    Customer Experience
    Phone Communication
    Customer Service
    Customer Experience Research
    Microsoft Excel
    Data Entry
    Microsoft Word
  • $7 hourly

    • 0.0/5
    • (0 jobs)
    If you want an assistant who can work in a career-oriented and challenging environment that promotes personal growth, uplifts professional development, and caters to your needs, then I may be the one you are looking for. I can quickly integrate with any work environment. Communication is my strength and I can actively communicate to improve my work efficiency. Skills: 🔍 Research & Data Collection 📊 Data Entry 📧 Email & Calendar Management 📱 Social Media Marketing ✍️ Blog Management 🤝 Customer Service & CRM 📈 Project Management Software 🖥️ Google Suite Expertise 💼 Proficient in Microsoft Office Let me help you sort through day-to-day tasks while you focus on what truly matters!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Calendar Management
    Communications
    Cold Email
    Google Workspace
    Data Entry
    Microsoft Excel
    Travel
    Customer Service
    Email
    Travel Planning
    Virtual Assistance
    Appointment Scheduling
    Canva
  • $15 hourly

    • 4.8/5
    • (53 jobs)
    A professional and ambitious executive assistant with years of experience in planning and executing effective customer service and admin strategies and campaigns. ✔ Excellent English Communication Skills ✔ Customer Service ( email, phone, and live chat) ✔ Phone software ( ring central, skype) ✔ Shipping management (Shopify, Disk, Phoenix, Xpert fulfillment) ✔ Order management ✔ Order fulfillment ✔ Quality Assurance ✔ Analytic Skills (strong attention to detail) ✔ CRM Database Management ✔ Project Management (Podio, Trello, Teamwork) ✔ Calendar Management (Google calendars) ✔ Inbox Management (Gmail Inbox, Folders, Filters) ✔ Webinar Hosting (GoToMeeting/Zoom) ✔ Advanced Microsoft Office Skills (advanced Excel, Outlook, Word, Power Point) ✔ Time Management ✔ Website Designer ✔ Finance and Admin(Xero, Deputy) ✔ Credit Repair Industry
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Administrative Support
    Customer Service
    Credit Scoring
    Order Processing
    Technical Support
    Credit Repair
    Website Redesign
    Microsoft Excel
    Task Coordination
    Microsoft Office
  • $20 hourly

    • 4.9/5
    • (44 jobs)
    I look at my client's businesses and fix their staffing and process pain points. I like optimizing workflows and then bringing in the right contractors to automate tasks. I've worked with startups and the biggest companies in the world. I am currently running an Upwork agency named SuperTeam. Our team is one of the top-rated teams here on Upwork. With 80,000+ hours logged. We are currently working with several happy clients, and we'd like to work with you too! What the team currently specializes on: Customer Service Technical Support Admin Support Email Support Order Fulfillment Data Entry Quality Assurance Cold Calls Appointment Setting Sales WordPress Development Testimonial Short Videos for Social Media Facebook Ads Please leave me a message if you are interested in working with us. Let's talk! === My background: "Jack of all trades". I have almost 2 decades of experience working with the smallest start-ups, up to the biggest companies in the world. I can wear several hats. Please scroll down and take a look at my feedback, see for yourself what my clients say about me. Skills: English Fluency Recruitment Operations HR Management Customer Service Tech Support WordPress and Shopify Content Management Quality Assurance Executive Virtual Assistance Applications I use or have experience with: Communications - Slack, Zoom, WhatsApp, Google Suite, Skype, Grasshopper, RingCentral Productivity - Google Docs, Google Sheets, Microsoft Word, Excel Project Management - Asana, Teamwork, Monday, Trello, Jira, Streamtime, Everhour Photo Editing - Adobe Photoshop CS6, Canva Content Management - WordPress, Shopify Social Media Management - Facebook, Instagram, Tiktok Customer Relationship Management - Salesforce, Zendesk, GrooveHQ, Teamwork Tickets, Live Agent, Volusion File-Sharing - Google Drive, Dropbox, WeTransfer, FTP Other Apps - Clockify, Klaviyo, Unity3D === What I am like to work with: I am honest, responsive, and punctual. I like setting expectations so that I and my clients are always on the same page. I like getting feedback from my clients and I use it to customize and improve the way I work. I do like taking on unfamiliar challenges and tasks, but I also expect my client to train and set me up for success.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Staff Recruitment & Management
    Human Resource Management
    Facebook Ads Manager
    Technical Support
    Customer Service
    Administrative Support
    Recruiting
    Content Management
    Business Operations
    English
  • $8 hourly

    • 5.0/5
    • (1 job)
    Project Manager Supervisor: I have more than 10 years of experience in enterprise project management, business/process analysis and improvement specializing in overseas outsourcing strategy, front and back-office B2B program launch, and the turnaround of failing client programs and engagements. I also have extensive experience with call center and shared-services transition engagements and projects and is known to be an accomplished communicator to all levels of management with demonstrated efficiency in client/vendor relationship development. My background in project management includes the direction of renovations and constructions for Business-to-Business accounts. Over the past 10 years, I have planned and directed numerous large scale projects in the US and is adept at managing multiple projects simultaneously. I am skilled vendor negotiation, compliance reporting, scope development, and client management. In addition to my extensive knowledge and experience in handling team members, I also possess well-developed business skills and I am able to serve as the primary contact to clients all throughout project phases. I have the ability to determine the needs, prepare and deliver presentations, proposals, and negotiate with clients, vendors, and contractors. I have a well-deserved reputation for getting the jobs done on time and is dedicated to provide the highest quality service at all times and remain actively involved I overseeing and inspecting until the project is completed to the client’s satisfaction. Greater details of my accomplishments and what I have to offer can be further discussed as requested.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Project Management
    Supervision
    Email Support
    Customer Service
    Customer Support
    Business Writing
    Technical Support
    Debt Collection
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    Let me tell you why your search stops here - WITH ME. Years of experience in a "Corporate World" that allowed mo to learn and adjust at the diversity of this field how to deal with different clients across the globe. Companies I worked with are Teleperformance & Concentrix the two companies largest and Great Place to Work. Are you looking for someone to make your life easier, free up your valuable time, and keep you on track to get your stuff done? Thankfully, I love organizing and helping other people with the skills I've mastered for years that will get those boring-everyday things done in an efficient way. Below are the experiences I have as an Inbound Representative: Answer inbound calls in a timely and friendly manner. Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer. Additional knowledge and skills: -- Handling Emails ( Google ) -- Flexible, fast learner and efficient on assigned tasks. -- Proficient in Microsoft Office Applications. (Word, Excel, ) and familiar with google docs --Attentive to details and concerned with quality of my output. -- Ensures tasks are completed correctly and on time. --Successfully execute many tasks simultaneously without compromising the output quality -- Applications used to communicate: Email, skype, slack, dialpad, CRM, Avaya, Omni Tools (to make phone calls) To serve and provide quality service is always my TOP priority!
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Sales
    Communication Skills
    Administrative Support
    Google Docs
    Customer Service
    Microsoft Excel
    Data Entry
    Email Communication
    Cold Calling
    Technical Support
    Customer Support
  • $5 hourly

    • 0.0/5
    • (0 jobs)
    I am flexible. I can multitask and I can work under pressure. I value my work and put an effort to it.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Communication Skills
    BPO Call Center
  • $6 hourly

    • 0.0/5
    • (0 jobs)
    To obtain a position as a Call Center Representative that will utilize my customer service and communication skills. To utilize my experience in customer service to provide quality service in a call center environment. Seeking an opportunity to work as a Call Center Representative that will allow me to use my excellent customer service and interpersonal skills. Looking for a challenging role as a Call Center Representative where I can apply my knowledge of customer service and communication techniques. To secure a position as a Call Center Representative utilizing my strong communication, problem solving, and organizational skills. To work in an environment where I can use my expertise in customer relations and problem solving to provide exceptional customer service. Seeking an opportunity to join an established call center team as a Call Center Representative with the ability to handle high-volume calls efficiently. Professionalism Skills Dedication Ethics Honesty Integrity Maturity Patience Presentation Reliability Self confidence Organizational Skills Categorizing data Coordinating Goal setting Meeting deadlines Multi-tasking Prioritizing Project management Scheduling Strategic planning Time management
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Email Communication
    Email & Newsletter
    Writing
    Time Management
    Multitasking
    Administrative Support
    BPO Call Center
  • $3 hourly

    • 0.0/5
    • (0 jobs)
    Greetings! I am a motivated 3rd-year college undergraduate with a dynamic professional journey encompassing diverse roles. Over 6 months of part-time engagement in real estate, I acquired a robust understanding of the industry, demonstrating effective communication and client relationship-building. Additionally, my 1 year and 2 months of technical support experience underscore my proficiency in troubleshooting, customer service, and technical issue resolution. Furthermore, my 10-month tenure as a collection agent equipped me with strong negotiation skills, resilience, and the ability to thrive in high-pressure situations. My skill set includes: Real Estate Expertise: Acquired through 6 months of part-time experience, with a focus on client relations, property valuation, and market analysis. Technical Proficiency: Demonstrated in a 1 year and 2 months technical support role, showcasing troubleshooting abilities, customer-centric solutions, and effective communication with end-users. Negotiation and Collection Skills: Honed over 10 months as a collection agent, emphasizing effective communication, conflict resolution, and meeting targets. My multifaceted background reflects adaptability, strong interpersonal skills, and a commitment to excellence in every professional endeavor. I am eager to contribute my skills and enthusiasm to new challenges and opportunities.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    BPO Call Center
    Collections Framework
    Online Chat Support
  • $11 hourly

    • 0.0/5
    • (0 jobs)
    OBJECTIVE To be a part of progressive company where I will be able to impart my knowledge and skills and at the same help me achieve professional growth while contributing to the organizations' achievement. Experience acquired * Data Gathering and Interpretation * Data Analysis * Data * Demonstrates analytical, organizational, planning skills; oral and written communication skills * Proficiency in the Microsoft 365suite, especially SharePoint, Teams, Word, Excel, and PowerPoint. * Knowledge of SAP, Ariba, Workfront and Salesloft * Empathy * Create and monitor campaign Ads and playbook. * Strong organizational, and reporting skills. * Familiarity with CRM and contact center technologies. * Excellent interpersonal skills, dealing with internal and external customers. * Computer skills * Problem-solving
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    BPO Call Center
    Management Skills
    Software
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