Hire the best Call Center Managers in Marilao, PH

Check out Call Center Managers in Marilao, PH with the skills you need for your next job.
Clients rate Call Center Managers
Rating is 4.8 out of 5.
based on 130 client reviews
  • $8 hourly
    Superior Customer Satisfaction is always my goal. Serving customers over 5 years as Team Leader/Supervisor in a Call Center servicing Health Care providers in the United States. Data Entry, Full Admin Support and Customer support ( Call, Email, Chat). I have good communication skills and can work under minimal supervision. I am a fast learner, with an ability to multi-task and strongly determined to finish every task assigned to me. Experienced in Quickbooks: - creation of chart of accounts - processing cash and credit purchases - ensure proper classification of accounts - bank reconciliations - data entry for backlogs
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Administrative Support
    Light Bookkeeping
    Data Entry
    Customer Service
  • $5 hourly
    CAREER OBJECTIVE Seeking to utilize more than 10 years of BPO experience coming with exceptional verbal and written communication skills, strong math skills, advanced computer skills, and ability to relate with individuals of various personalities.
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Data Entry
    Customer Service
    Microsoft Office
    BPO Call Center
    Outbound Sales
    Quality Assurance
  • $5 hourly
    Hi this is Shyrel residing in Marilao Bulacan Philippines. I've been in the BPO industry for 10yesrs now. First I got hired as CSR and the first account that I handle is a local food delivery account. I handle inbound calls via Softphone then will process their order, Im also responsible for any modification or cancellation of the order. 2nd accout I handle is a travel account did handle inbound call as well catering American Airline. Im responsible for inbound calls for booking ,modification and cancellation of flights. 3rd account is also an inbound task,handling AT&T account, Im responsible for verfication of the account, billing inquiry,accepting payment and we also need to offer sales like offering internet service,homephone, TV service and mobile phones. On the 4th account that I handle is order fulfillment,account creation for the United Health Care customers. We handle processing their over the counter benefits especially for the elders..,Then I got promoted aa a Customer Experience Analyst(QA) for financial account w/c is Barclays but just stay there for 4mos since we were advised that CEA maybe remove so we need to look for a different position we can apply as per HR,,so I did apply for Real Time Analyst in WFM,luckily I passed and now Im still a real time analyst for 2yrs and counting, So we are responsible for doing realtime management,making sure each LOB we are assisting is passing their Service Level, Line Adherence,AHT,surplus hours. I also hosting a strategy call for each LOB's discussing their performance and provide recommendations to make sure we are passing our goal. I'm also responsible in sending reports like Attendance, overs and unders and EOD. For most of the account that I handle the tools that I have used and have experienced using it are CRM, Nice IEX, Google Mail,, Google Sheet, Calendar,Microsoft Excel, Outlook, Avaya, Quick Connect, CMS, Workday. Most of the account that I handle is for international account except for the first account. So in a nutshell If I got hired I can be CSR or CEA (QA) and definitely as a Real Time Analyst. Thanks for this opportunity. Looking forward to be part of your company. Kind Regards, Shyrel Sodela
    vsuc_fltilesrefresh_TrophyIcon Call Center Management
    Customer Experience
    Customer Service
    Customer Support
    Email Support
    Inbound Inquiry
    Purchase Orders
    Order Tracking
    Order Processing
    CRM Software
    Microsoft Outlook
    Microsoft Excel
    Quality Audit
    Computer Basics
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